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Brother MFC-J650DW Basic User's Manual

Brother MFC-J650DW Basic User's Manual

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Table of Contents
Basic User's Guide
MFC-J650DW
MFC-J870DW
Version 0
ARL/ASA/NZ

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Summary of Contents for Brother MFC-J650DW

  • Page 1 Basic User’s Guide MFC-J650DW MFC-J870DW Version 0 ARL/ASA/NZ...
  • Page 2 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2013 Brother Industries, Ltd. All rights reserved.
  • Page 3 PDF file / Brother print from OS X v10.7.x, 10.8.x and your iPhone, Solutions Center iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print This Guide provides details on how to use Google...
  • Page 4: Table Of Contents

    Viewing User’s Guides ..................2 How to access Guides for Advanced Features............4 ® Accessing Brother Support (Windows ) ..............5 Accessing Brother Support (Macintosh) ..............5 Control panel overview ..................6 2.7"(67.5 mm) Touchscreen LCD ..............8 Basic Operations ...................11 Changing the keyboard setting..............12 Shortcut Settings ....................12 Adding Copy Shortcuts ..................12...
  • Page 5 Loading documents How to load documents ..................32 Using the ADF ....................32 Using the scanner glass ................33 Unscannable area ..................34 Sending a fax How to send a fax ....................35 Stop faxing..................... 37 Setting scanner glass size for faxing ............. 37 Colour fax transmission .................37 Cancelling a fax in progress ................38 How to preview an outgoing fax (MFC-J870DW) ..........
  • Page 6 Connecting an external TAD (telephone answering device)........56 Connection settings ..................57 Recording an outgoing message (OGM) on an external TAD .......58 Multi-line connections (PABX) ...............58 External and extension telephones..............58 Connecting an external or extension telephone ..........58 Operation from external and extension telephones........59 Using a cordless external telephone .............59 Using remote codes..................60 Dialling and storing numbers...
  • Page 7 Error animations ..................111 Transferring your faxes or Fax Journal report ..........111 Document jam .................... 112 Printer jam or paper jam (MFC-J650DW)............ 114 Printer jam or paper jam (MFC-J870DW)............ 120 Disc Jam (MFC-J870DW)................127 If you are having difficulty with your machine ............ 129 Dial Tone detection..................140...
  • Page 8 Specifications General ......................180 Print media......................182 Fax ........................183 Copy ........................184 PhotoCapture Center™ ..................185 PictBridge ......................186 Scanner ......................187 Printer ........................188 Interfaces ......................189 Network......................190 Computer requirements ..................191 Consumable items .....................192 Index...
  • Page 9 Scan to a memory card or USB Flash drive Security features (MFC models) Printing photos from a camera (DCP-J752DW, TX Lock (MFC-J650DW) MFC-J650DW and Memory Security (MFC-J870DW) MFC-J870DW) Sending a fax (MFC models) Printing photos directly from a PictBridge camera...
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  • Page 11: General Information

    Using the WARNING documentation WARNING indicates a potentially hazardous situation which, if not avoided, Thank you for buying a Brother machine! could result in death or serious injuries. Reading the documentation will help you make the most of your machine. CAUTION...
  • Page 12: Accessing Brother Utilities (Windows ® 8)

    Start screen and the desktop. PhotoCapture Center™, Printer, Scanner, PC-Fax, and Network features. When you are Tap or click Brother Utilities either on ready to learn detailed information about the Start screen or the desktop. these operations, you can read the Advanced User’s Guide and Software and...
  • Page 13 CD-ROM into your CD-ROM drive. Turn on your Macintosh. Insert the NOTE Brother CD-ROM into your CD-ROM drive. The following window will appear. If the Brother screen does not appear, go to Computer or My Computer. (For ® ® Windows...
  • Page 14: How To Access Guides For Advanced Features

    Wi-Fi Protected Setup™ or (MFC-J870DW) AOSS™ This Guide provides details on how to (See Quick Setup Guide.) configure and use your Brother machine for  More information about network setup wireless printing directly from a mobile device (See Software and Network User’s supporting the Wi-Fi Direct™...
  • Page 15: Accessing Brother Support (Windows ® )

    You can find all the contacts you will need, such as web support (Brother Solutions such as web support (Brother Solutions Center) on the CD-ROM. Center) on the CD-ROM. Click Brother Support on the Top Menu. Double-click the Brother Support icon.   The following screen will appear: The following screen will appear: ...
  • Page 16: Control Panel Overview

    Chapter 1 Control panel overview The MFC-J650DW and MFC-J870DW have the same 2.7"(67.5 mm) Touchscreen LCD and Touchpanel. NOTE Most of the illustrations in this User’s Guide show the MFC-J870DW. 1 2.7"(67.5 mm) Touchscreen LCD (Liquid Crystal Display) This is a Touchscreen LCD. You can access the menus and options by pressing them as they are displayed on this screen.
  • Page 17 General information 2 Touchpanel:  (MFC-J650DW) The LEDs on the Touchpanel only light up The WiFi light is on when WLAN Enable is when they are available for use. set to On.  Back Power On/Off Press to go back to the previous menu level.
  • Page 18: (67.5 Mm) Touchscreen Lcd

    For more information, see Advanced User’s Guide: Checking the ink Lets you access the Scan mode. volume. Lets you connect the Brother machine to an Internet service when you press c, and then press For more information, see Web Connect...
  • Page 19 General information 12 New Fax(es) Shortcuts (MFC-J870DW) Lets you set up Shortcuts. You can save certain settings as a Shortcut so you can quickly send a fax, copy, scan and use web connect services. NOTE When Fax Preview is set to On, you can see how many new faxes you have received and stored in the memory.
  • Page 20: Settings Screen

    Chapter 1 Settings screen NOTE The Touchscreen LCD shows the machine (For Australia, Singapore and Hong Kong) When the Distinctive Ring feature is turned on, status when you press (Settings). the Touchscreen shows D/R. For details, Distinctive Ring on page 49 and 54 for your You can check and access all the machine's relevant country.
  • Page 21: Basic Operations

    General information Basic Operations Press Setup Receive. Press a or b to display Receive Mode. Press your finger on the Touchscreen LCD to operate it. To display and access all the settings and features tables and the available options, press d c or a b to scroll through them.
  • Page 22: Changing The Keyboard Setting

    Chapter 1 Shortcut Settings Changing the keyboard setting You can add the fax, copy, scan and Web Connect settings you use most frequently by You can choose the type of keyboard for the setting them as your Shortcuts. Later you can Touchscreen.
  • Page 23: Adding Fax Shortcuts

    General information When you have finished changing NOTE settings, press Save as Shortcut. • You can enter up to 20 digits for a fax number. Read and confirm the displayed list of settings you have chosen, and then • If the Shortcut is to be used for press OK.
  • Page 24: Adding Scan Shortcuts

    Chapter 1 Adding Scan Shortcuts Do one of the following:  When the machine is connected to a The following settings can be included in a PC using a USB connection: scan Shortcut: Press OK to confirm <USB> is chosen to Media as the PC Name.
  • Page 25: Adding Web Connect Shortcuts

    General information Adding Web Connect Press your account. If the account needs a PIN, enter the Shortcuts PIN for the account using the keyboard on the Touchscreen. The settings for the following services can be Press OK. included in a Web Connect Shortcut: Choose the function you want to use.
  • Page 26: Editing Shortcut Names

    Chapter 1 Change the settings for the Shortcut you To edit the name, hold down chose in step c. (For example, see delete the current name, and then enter Adding Copy Shortcuts on page 12.) a new name using the keyboard on the Touchscreen.
  • Page 27: Volume Settings

    General information Volume Settings Press General Setup. Press a or b to display Volume. Ring Volume Press Volume. You can choose a range of ring volume Press Beep. levels, from High to Off. The machine will keep your new setting until you change it. Press a or b to display Low, Med, High or Off, and then press the option you want to set.
  • Page 28: Touchscreen Lcd

    Chapter 1 Touchscreen LCD You can also adjust the speaker volume by pressing Hook. (MFC-J650DW) Setting the backlight brightness Press (Fax). If you are having difficulty reading the (MFC-J870DW) Touchscreen LCD, try changing the Do one of the following: brightness setting.
  • Page 29: Loading Paper

    Loading paper Loading paper and NOTE other print media • If the paper support flap (1) is open, close it, and then close the paper support (2). NOTE To print on Photo (10  15 cm) or Photo L (89  127 mm) paper, you must use the photo paper tray.
  • Page 30 Chapter 2 Gently press and slide the paper width Fan the stack of paper well to avoid guides (1) and then the paper length paper jams and misfeeds. guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper width guides (1) and paper length guide (2) line up with the marks for the paper size you are using.
  • Page 31 Loading paper Slowly push the paper tray completely NOTE into the machine. If you want to add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding. Always fan the stack of paper well before loading it in the tray.
  • Page 32: Loading Envelopes

    Chapter 2 Loading envelopes Loading envelopes Before loading, press the corners and sides of envelopes to make them as flat About envelopes as possible.  Use envelopes that weigh between 80 to 95 gsm. IMPORTANT If envelopes are “double-feeding”, put one Some envelopes need margin settings to ...
  • Page 33 Loading paper Put envelopes in the paper tray with the If you have problems printing on address side down. If the envelope flaps envelopes with the flap on the short edge, are on the long edge, load the try the following: envelopes in the tray with the flap on the Open the envelope flap.
  • Page 34: Loading Photo Paper

    Chapter 2 Loading photo paper Press and slide the paper width guides (1) and paper length guide (2) to fit the paper size. Use the photo paper tray which has been assembled on the top of the output paper tray cover, to print on Photo (10 ...
  • Page 35 Loading paper When you have finished printing photos, IMPORTANT return the photo paper tray to the If you do not return the photo paper tray to Normal printing position. the Normal printing position after printing photos, you will get a No Paper Fed Squeeze the blue photo paper tray error when you use cut sheet paper.
  • Page 36: Unprintable Area

    Chapter 2 Unprintable area The printable area depends on the settings in the application you are using. The figures show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper when the Borderless print feature is available and turned on. (See Software and Network User’s Guide.) Cut-Sheet Paper Envelopes...
  • Page 37: Paper Settings

    Press Press (Settings). Press a or b to display Plain Paper, Inkjet Paper, Brother BP71, Press Other Glossy or Transparency, and then press the option you want to Press a or b to display A4, A5, set.
  • Page 38: Acceptable Paper And Other Print Media

    To get the best print quality, we suggest using the Brother paper in the table. The print quality can be affected by the type If Brother paper is not available in your of paper you use in the machine. country, we recommend testing various To get the best print quality for the settings papers before purchasing large quantities.
  • Page 39 Loading paper IMPORTANT DO NOT use the following kinds of paper: • Damaged, curled, wrinkled, or irregularly shaped paper 1 2 mm or greater curl may cause jams to occur. • Extremely shiny or highly textured paper • Paper that cannot be arranged uniformly when stacked •...
  • Page 40: Choosing The Right Print Media

    Chapter 2 Choosing the right print media Paper type and size for each operation Paper Type Paper Size Usage Copy Photo Printer Capture 210  297 mm (8.3  11.7 in.) Cut-Sheet 215.9  279.4 mm (8 1/2  11 in.) Yes Letter 215.9 ...
  • Page 41 Up to 100 sheets of 80 gsm paper. For Photo (10  15 cm) paper or Photo L (89  127 mm) paper, use the photo paper tray. (See Loading photo paper on page 24.) BP71 (260 gsm) paper is especially designed for Brother inkjet machines.
  • Page 42: Loading Documents

    Loading documents How to load Unfold the ADF Document Support (1). documents You can send a fax, make copies, or scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF The ADF can hold up to 20 pages and feeds each sheet individually.
  • Page 43: Using The Scanner Glass

    Loading documents Using the document guidelines on the IMPORTANT left and top, place the document DO NOT leave thick documents on the face down in the upper left corner of the scanner glass. If you do this, the ADF may scanner glass.
  • Page 44: Unscannable Area

    Chapter 3 Unscannable area The scannable area depends on the settings in the application you are using. The figures show the unscannable areas. Usage Document Top (1) Left (2) Size Bottom (3) Right (4) 3 mm 3 mm Letter 4 mm Legal Copy All paper...
  • Page 45: Sending A Fax

    Sending a fax How to send a fax (MFC-J650DW) Press (Fax). The following steps show how to send a fax. (MFC-J870DW) Do one of the following to load your Do one of the following: document:  When Fax Preview is set to Off, ...
  • Page 46 Chapter 4 You can change the following Enter the fax number. fax-sending settings. Press Options. Using the dial pad Press a or b to scroll through the fax settings. When the setting you want is Using (Address Book) displayed, press it and choose your new option.
  • Page 47: Stop Faxing

    When you send a colour side portion of the faxes will be missing. fax, the machine will send it in real time (even if Real Time TX is set to Off). Load your document. Load your document. (MFC-J650DW) (MFC-J650DW) Press (Fax). Press (Fax).
  • Page 48: Cancelling A Fax In Progress

    Chapter 4 Press Fax Start. Description Cancelling a fax in progress Enlarge the fax. Reduce the fax. If you want to cancel a fax while the machine Scroll vertically. is scanning, dialling or sending, press Scroll horizontally. How to preview an outgoing Rotate the fax clockwise.
  • Page 49: Transmission Verification Report

    Sending a fax Transmission Verification NOTE Report • If you choose On+Image or Off+Image the image will only appear on the Transmission Verification Report if Real You can use the Transmission Verification Time Transmission is set to Off. The Report as proof that you sent a fax. This image will not appear on the report when report lists the sender’s name or fax number, you send a colour fax.
  • Page 50: Receiving A Fax

    Receiving a fax Receive Modes You must choose a Receive Mode depending on the external devices and telephone services you have on your line. Choose the Receive Mode By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct receive mode.
  • Page 51 Receiving a fax Press Receive Mode. NOTE (For Australia, Singapore and Hong Kong) If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off. (See Turning off Distinctive Ring on page 50 and 54 for your relevant country.) (For New Zealand) If you cannot change the Receive Mode, make sure the FaxAbility feature is set to Off.
  • Page 52: Using Receive Modes

    Chapter 5 Using Receive Modes Manual To receive a fax in Manual mode, lift the Some Receive Modes answer automatically handset of an external telephone or press (Fax Only and Fax/Tel). You may want to Hook. When you hear fax tones (short change the Ring Delay before using these repeating beeps), press Fax Start and modes.
  • Page 53: Receive Mode Settings

    Receiving a fax Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone The Ring Delay sets the number of times the ring. The number of rings is set by the ring machine rings before it answers in Fax Only delay setting.
  • Page 54: Fax Detect

    Chapter 5 Press a or b to display NOTE Setup Receive. Even if the caller hangs up during the fast double-ring, the machine will continue to Press Setup Receive. ring for the set time. Press a or b to display Fax Detect. Fax Detect Press Fax Detect.
  • Page 55: Fax Preview (Monochrome Only) (Mfc-J870Dw)

    Receiving a fax Fax Preview Using Fax Preview (Monochrome only) When you receive a fax, you will see a pop-up message on the Touchscreen. (For example: (MFC-J870DW) New Fax(es):01 [View]) Press View. How to preview a received fax The Touchscreen will display the fax list. NOTE You can view received faxes on the •...
  • Page 56 Chapter 5 How to print a fax Press the Touchscreen or Touchpanel to perform the following operations. Press (Fax). Description Enlarge the fax. Press (Received Faxes). Reduce the fax. Press the fax you want to view. Scroll vertically. Scroll horizontally. Press Rotate the fax clockwise.
  • Page 57: Turning Off Fax Preview

    Receiving a fax Turning off Fax Preview How to print all faxes in the list Press (Fax). Press (Settings). Press (Received Faxes). Press (Fax Preview). Press Print/Delete. Press Off. Do one of the following: Press Yes to confirm.  To print all new faxes, press a or b to display Print All(New Faxes).
  • Page 58: Telephone And External Devices

    Pickup to answer. telephone banking), follow the instructions: If you are at an extension telephone, you'll need to lift the handset during the F/T Ring (MFC-J650DW) Time and then press # 5 1 (# 9 1 for New Press (Fax).
  • Page 59: Telephone Service For Australia

    Brother uses the term “Distinctive Ring”, but with a Distinctive Ring pattern. It is also a telephone companies market the service more efficient way of operating a Fax under a variety of names.
  • Page 60: Caller Id

    Chapter 6 Turning on Distinctive Ring Press Very Important! NOTE After you have set the Distinctive Ring feature If you turn off Distinctive Ring, the to on, the receive mode is set to Manual machine will stay in Manual receive automatically.
  • Page 61: How Does The Caller Id Work

    Telephone and external devices Telephone Service for How Does the Caller ID Work? New Zealand The Caller ID Appears on the Display When Your Telephone Rings FaxAbility As your telephone rings, the display shows you the caller’s phone number or name if the FaxAbility is a service offered by Telecom name has been stored in the Address Book.
  • Page 62: How Does Faxability Work

    Chapter 6 How Does FaxAbility Work? NOTE Your telephone number will have the After you have set the FaxAbility feature to standard ring pattern of long, long tone, while On, the receive mode is set to Manual the new number will have a ring pattern of automatically.
  • Page 63: Caller Id

    Telephone and external devices How Does the Caller ID Work? Press On to set Call Waiting. If you have Call Waiting service, press On to avoid the trouble caused by Call Waiting. The Caller ID Appears on the Display When Your Telephone Rings Press As your telephone rings, the display shows you the caller’s phone number or name if...
  • Page 64: Telephone Service For Some Countries

    Chapter 6 Telephone Service for Press a or b to display Fax. Some Countries Press Fax. Press a or b to display Distinctive Ring (For Miscellaneous. Singapore and Hong Kong) Press Miscellaneous. This machine feature lets you use the Press Distinctive. Distinctive Ring subscriber service offered by some telephone companies, which allows Press On.
  • Page 65: Caller Id (For Singapore And Hong Kong)

    Telephone and external devices Voice over Internet Caller ID (For Singapore and Hong Kong) Protocol (VoIP) The Caller ID feature of this machine lets you VoIP is a type of phone system that uses an use the Caller ID subscriber service offered Internet connection instead of a traditional by many local phone companies.
  • Page 66: Connecting An External Tad (Telephone Answering Device)

    The rather than a traditional phone line. machine cannot hear CNG tones until the • Brother does not recommend the use of a TAD has answered the call, and with four VoIP line. VoIP limitations in general can...
  • Page 67: Connection Settings

    Telephone and external devices (MFC-J650DW) Carefully guide the telephone line cord into the cable channel and out the back of the machine. (MFC-J870DW) Carefully guide the telephone line cord from the LINE socket into the cable channel and out the back of the machine.
  • Page 68: Recording An Outgoing Message (Ogm) On An External Tad

    Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not...
  • Page 69: Operation From External And Extension Telephones

    Telephone and external devices Operation from external and NOTE extension telephones (MFC-J650DW) Carefully guide the telephone line cord If you answer a fax call on an extension or an and out the back of the machine. external telephone, you can make your...
  • Page 70: Using Remote Codes

    Chapter 6 Using remote codes Press a or b to display Setup Receive. Press Setup Receive. Remote Activation Code If you answer a fax call on an extension or Press a or b to display Remote Codes. external telephone, you can tell your machine Press Remote Codes.
  • Page 71: Dialling And Storing Numbers

    Dialling and storing numbers How to dial Dialling from the Address Book Manual dialling Load your document. Load your document. Press (Fax). (MFC-J650DW) Press (Fax). Press (Address Book). (MFC-J870DW) Do one of the following: Do one of the following: ...
  • Page 72: Fax Redial

    The last 30 numbers you sent a fax to will be stored in the outgoing call history. You can Load your document. choose one of these numbers to fax to, add to the Address Book, or delete from the history. (MFC-J650DW) Press (Fax). Press (Fax).
  • Page 73: Caller Id History

    Dialling and storing numbers Caller ID history NOTE You can print the Caller ID list. This feature requires the Caller ID subscriber (See Advanced User’s Guide: How to service offered by many local telephone print a report.) companies. (See Caller ID on page 50, 53 and 55 for your relevant country.) The numbers, or names if available, from the last 30 faxes and telephone calls you...
  • Page 74: Storing Numbers

    Chapter 7 Storing numbers Enter the first fax or telephone number using the keyboard on the Touchscreen (up to 20 digits). You can set up your machine to do the Press OK. following types of easy dialling: Address Book and Groups for broadcasting faxes. NOTE Be sure to include the area code when NOTE...
  • Page 75: Changing Or Deleting Address Book Names Or Numbers

    Dialling and storing numbers Changing or deleting Address Do one of the following: Book names or numbers  If you want to change the name, press Name. Enter the new name (up to 16 You can change or delete an Address Book characters) using the keyboard on name or number that has already been the Touchscreen.
  • Page 76: Making Copies

    Making copies How to copy If you want more than one copy, enter the number (up to 99). The following steps show the basic copy Press Mono Start or Colour Start. operation. Stop copying Do one of the following to load your document: To stop copying, press ...
  • Page 77: Copy Options

    For information about changing the following copy settings, see Advanced User’s Guide: Press a or b to display Plain Paper, Copy options. Inkjet Paper, Brother BP71, Other Glossy or Transparency,  Quality and then press the option you want to ...
  • Page 78: Paper Size

    Chapter 8 Paper Size If you are copying on paper other than A4 size, you will need to change the Paper Size setting. You can copy only on A4, A5, Photo (10  15 cm), Letter or Legal paper. Load your document. Press (Copy).
  • Page 79: Printing Photos From A Memory Card Or Usb Flash Drive

    (See Software and Network User’s Guide.) Using a memory card or USB Flash drive Your Brother machine has media drives (slots) for use with the following popular digital camera media: Memory Stick Duo™, Memory Stick PRO Duo™, SD Memory Card,...
  • Page 80: Getting Started

    Chapter 9 Getting started Open the media slot cover. Firmly put a memory card or USB Flash drive into the correct slot. 1 USB Flash drive IMPORTANT The USB direct interface supports only a USB Flash drive, a PictBridge-compatible camera, or a digital camera that uses the USB mass storage as standard.
  • Page 81 Printing photos from a memory card or USB Flash drive IMPORTANT • DO NOT insert a Memory Stick Duo™ into the lower SD slot, this may cause damage to the machine. • DO NOT insert more than one media card in the machine at the same time. Doing this may cause damage to the machine.
  • Page 82: Print Images

    Chapter 9 Print Images Read and confirm the displayed list of options and do one of the following:  If you want to change the print View Photos settings, press Print Settings. (See Advanced User’s Guide: You can preview your photos on the PhotoCapture Center™...
  • Page 83: Photocapture Center™ Print Settings

    Printing photos from a memory card or USB Flash drive PhotoCapture Center™ How to scan to a print settings memory card or USB Flash drive You can temporarily change the print settings for the next print. You can scan monochrome and colour The machine returns to its default settings documents to a memory card or USB Flash after 1 minute.
  • Page 84 Chapter 9 Choose the settings for Scan Type, Resolution, File Type, Scan Size, Scan Long Paper, File Name, Auto Crop Remove Background Colour as required. MFC-J870DW only NOTE • If you chose colour in the scan type setting, you cannot choose the file type TIFF.
  • Page 85: How To Print From A Computer

    To print from a computer, you must install the printer driver. (For more information, see Software and Network User’s Guide.) Install the Brother printer driver from the CD-ROM. (See Quick Setup Guide.) From your application, choose the Print command.
  • Page 86: How To Scan To A Computer

    How to scan to a computer Before scanning To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.  Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.) Configure the machine with a TCP/IP address if network scanning does not work.
  • Page 87: Scanning A Document As A Pdf File Using Controlcenter4 (Windows ® )

    ® (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click...
  • Page 88 Chapter 11 Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.
  • Page 89 How to scan to a computer Click File. Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
  • Page 90: How To Change The Machine's Scan Mode Settings For Pdf Scanning

    ® (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. Make sure the machine you want to use is selected from the Model drop-down list.
  • Page 91 How to scan to a computer Choose the File tab. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.
  • Page 92: How To Scan A Document As A Pdf File Using The Touchscreen

    Chapter 11 How to scan a document as a PDF file using the Touchscreen Load your document. (See How to load documents on page 32.) Press (Scan). Press d or c to display to File. Press to File. If the machine is connected to a network, press the PC Name. Do one of the following: ...
  • Page 93: (Mfc-J870Dw)

    NFC logo on the lower left of the front of the the machine. machine. You must download and install Brother You must download and install Brother iPrint&Scan to your Android™ device to use iPrint&Scan to your Android™ device to use this function.
  • Page 94: How To Print On A Disc (Cd/Dvd/Bd) (Mfc-J870Dw)

    (CD/DVD/BD) (MFC-J870DW) Overview Print from a computer ® (Windows Your Brother machine can print on printable media, including CD-R/RW, DVD-R/RW and Your Brother machine can print on printable Blu-ray Disc™. media, including CD-R/RW, DVD-R/RW and Blu-ray Disc™ from a computer using the There are three ways to print on printable NewSoft CD Labeler application.
  • Page 95: How To Load A Disc (Cd/Dvd/Bd)

    How to print on a Disc (CD/DVD/BD) (MFC-J870DW) How to load a Disc NOTE (CD/DVD/BD) For more information about how to create a label image, see the NewSoft CD Labeler user’s guide in the following way. The Disc Tray accommodates 12 cm discs ®...
  • Page 96 Chapter 13 Push and pull down the Disc Guide (1). Firmly place a printable disc on the Disc Pull the Disc Guide towards you to open Tray. it (2). NOTE • Make sure the disc is placed onto the Disc Make sure that there is over 10 cm of Tray with the print side face up.
  • Page 97 How to print on a Disc (CD/DVD/BD) (MFC-J870DW) After the disc has finished printing, IMPORTANT remove the Disc Tray and close the Disc • If the printing area shifts and the Disc Tray Guide. or the transparent area near the centre of the disc gets printed on, immediately wipe the ink off those areas.
  • Page 98: A Routine Maintenance

    For example, when one of the ink optimum performance and reliability when cartridges is nearly empty, the used with Brother Original ink cartridges. Touchscreen will display Ink Low (name Brother cannot guarantee this optimum of colour).
  • Page 99 Routine maintenance Press the lock release lever as shown to Turn the green release lever on the release the cartridge indicated on the orange protective packing (1) Touchscreen. Remove the cartridge counterclockwise until it releases the from the machine. vacuum seal. Then remove the orange protective packing as shown.
  • Page 100 Cannot Detect after you install the ink cover. cartridge check that the ink cartridge is a brand new Brother Original cartridge and that it is installed correctly. Remove the ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts.
  • Page 101: Cleaning And Checking The Machine

    Routine maintenance Cleaning and checking In the ADF unit, clean the white bar (1) and the glass strip (2) with a lint-free the machine cloth moistened with a non-flammable glass cleaner. Cleaning the scanner glass Unplug the machine from the electrical socket.
  • Page 102: Cleaning The Print Head

    Clean the print head if you get a horizontal improved contact Brother customer line in the text or graphics, or blank text on service or your local Brother dealer. your printed pages. You can clean Black only, three colours at a time •...
  • Page 103: Checking The Print Alignment

    If you clean the print head at least five times Press Alignment. and the print has not improved, try installing a new Original Brother Brand replacement ink cartridge for each problem colour. Try cleaning the print head again up to five more times.
  • Page 104: Setting The Date And Time

    Setting the date and Press OK. The machine starts printing the time Alignment Check Sheet. The Touchscreen displays the date and time. If it is not current, follow these instructions to re-enter it. You can add the date and time to each fax you send by setting your Station ID.
  • Page 105 Routine maintenance To enter the time, do one of the following:  If you chose 12h Clock in step l, enter the time (in 12-hour format) using the keyboard on the Touchscreen, and then press AM or Press OK.  If you chose 24h Clock in step l, enter the time (in 24-hour format) using the keyboard on the...
  • Page 106: Troubleshooting

    If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 107 Troubleshooting Scanning problems:  Scanning Difficulties on page 137  PhotoCapture Center™ Difficulties on page 138 Software and Network problems:  Software Difficulties on page 138  Network Difficulties on page 138  Difficulties when entering data on page 139...
  • Page 108: Error And Maintenance Messages

    The most common error and maintenance messages are shown in the table. You can clear most errors and perform routine maintenance by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...
  • Page 109 (See Replacing the ink cartridges on page 88.) An ink cartridge is not installed correctly. If you are using non Brother Original Replace the cartridge with a Brother ink, the machine may not detect the Original ink cartridge. If the error ink cartridge.
  • Page 110 Error Message Cause Action Print data is left in the machine's Data Remaining in Press . The machine will cancel memory. Memory the job and clear it from the memory. Try to print again. The disc jammed while printing. The Remove the Disc Tray from the Disc Disc Jam [Front] Disc Tray was ejected from the front...
  • Page 111 Troubleshooting Error Message Cause Action (For Australia, Singapore and Hong (For Australia, Singapore and Hong DR Mode in Use (For Australia, Singapore Kong) Kong) and Hong Kong) The machine is in Distinctive Ring Set Distinctive Ring to Off. mode. You cannot change the (See Turning off Distinctive Ring FaxAbility On Receive Mode from Manual to...
  • Page 112 Ink Absorber Full is full. These components are will need to be replaced. Contact periodic maintenance items that may Brother Customer Service or your require replacement after a period of local Brother Authorised Service time to ensure optimum performance Centre to have your machine from your Brother machine.
  • Page 113 Troubleshooting Error Message Cause Action The room temperature is too low. After increasing the room Low Temperature temperature, allow the machine to warm up to room temperature. Try again later. The memory card is either corrupted, Remove the memory card from the Media Error incorrectly formatted, or there is a media drive (slot) of the machine and...
  • Page 114  (MFC-J650DW) Printer jam or paper jam (MFC-J650DW) on page 114  (MFC-J870DW) Printer jam or paper jam (MFC-J870DW) on page 120 The paper is jammed in the machine. Remove the jammed paper by...
  • Page 115 Troubleshooting Error Message Cause Action The fax memory is full. Do one of the following: Out of Fax Memory  Clear the data from the memory. To gain extra memory, you can turn off Memory Receive. (See Advanced User’s Guide: Turning off Memory Receive operations.) ...
  • Page 116 Paper Jam [Front] following the steps in each section below:  (MFC-J650DW) Printer jam or paper jam (MFC-J650DW) on page 114  (MFC-J870DW) Printer jam or paper jam (MFC-J870DW) on page 120 Make sure the paper length guide is set to the correct paper size.
  • Page 117 Paper Jam [Front,Rear] The paper is jammed in the machine. Remove the jammed paper by following the steps in each section below:  (MFC-J650DW) Printer jam or paper jam (MFC-J650DW) on page 114  (MFC-J870DW) Printer jam or paper jam (MFC-J870DW) on page 120 Make sure the paper length guide is set to the correct paper size.
  • Page 118 Paper Jam [Rear] following the steps in each section below:  (MFC-J650DW) Printer jam or paper jam (MFC-J650DW) on page 114  (MFC-J870DW) Printer jam or paper jam (MFC-J870DW) on page 120 Make sure the paper length guide is set to the correct paper size.
  • Page 119 Unable to Print XX message continues, do the following. A foreign object, such as a paper clip Unable to Scan XX (MFC-J650DW) or a piece of ripped paper, is in the See Transferring your faxes or Fax machine. Journal report on page 111 before disconnecting the machine so you will not lose any important messages.
  • Page 120 Error Message Cause Action The Paper Size setting does not 1 Check that the paper size you Wrong Paper match the size of paper in the tray. Or, choose matches the size of paper you did not set the paper guides in the in the tray.
  • Page 121: Error Animations

    (See Quick Setup Guide: Enter personal information ® (Windows (Station ID).) Click (Brother Utilities), and then Press to temporarily interrupt the click the drop-down list and select your error. model name (if not already selected).
  • Page 122: Document Jam

    Document jam Make sure you have set PC-Fax Receive on the machine. (See Advanced User’s Guide: PC-Fax Documents can jam in the ADF unit if they are ® Receive (Windows not inserted or fed correctly, or if they are too If faxes are in the machine’s memory long.
  • Page 123 Troubleshooting Document is jammed inside the ADF Removing small documents jammed unit in the ADF Take any paper that is not jammed out Lift the document cover. of the ADF. Insert a piece of stiff paper, such as Lift the document cover. cardstock, into the ADF to push any small paper scraps through.
  • Page 124: Printer Jam Or Paper Jam (Mfc-J650Dw)

    Printer jam or paper jam Pull the two green levers inside the machine towards you to remove the (MFC-J650DW) jammed paper. Locate and remove the jammed paper by following these steps. Unplug the machine from the electrical socket. IMPORTANT After 24 hours of a power failure, the faxes stored in the memory will be lost.
  • Page 125 Troubleshooting Lift the Jam Clear Flap, and remove the Open the Jam Clear Cover (1) at the jammed paper. back of the machine. Pull the jammed paper out of the machine. Make sure you look carefully inside the machine above and below the Jam Clear Flap for any pieces of paper.
  • Page 126 Place both hands under the plastic tabs • If the print head is in the right corner as on both sides of the machine to lift the shown in the illustration, you cannot move scanner cover (1) into the open position. it.
  • Page 127 Troubleshooting Put the paper tray firmly back in the While holding the paper tray in place, machine. pull out the paper support until it locks in the open position, and then unfold the paper support flap. Make sure you pull out the paper support until it locks into place.
  • Page 128 Pull the two green levers inside the Prepare one sheet of thick A4 or letter machine towards you to remove the sized paper, such as glossy paper, and jammed paper. insert it deep into the machine as shown in the illustration. Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position.
  • Page 129 Troubleshooting If the thick paper is pushing any jammed Lift the scanner cover (1) to release the paper out, remove the jammed paper. lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. CAUTION IMPORTANT DO NOT touch the encoder strip (1).
  • Page 130: Printer Jam Or Paper Jam (Mfc-J870Dw)

    Printer jam or paper jam Pull out the jammed paper (1). (MFC-J870DW) Locate and remove the jammed paper by following these steps. Unplug the machine from the electrical socket. Pull the paper tray (1) completely out of the machine. Lift the Jam Clear Flap, and remove the jammed paper.
  • Page 131 Troubleshooting Make sure you look carefully inside the Pull the jammed paper out of the machine above and below the Jam machine. Clear Flap for any pieces of paper. Close the Jam Clear Cover. With the tray removed, do one of the Make sure the cover is closed following: completely.
  • Page 132 Place both hands under the plastic tabs • If the print head is in the right corner as on both sides of the machine to lift the shown in the illustration, you cannot move scanner cover (1) into the open position. it.
  • Page 133 Troubleshooting Close the Disc Guide. Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. Put the paper tray firmly back in the CAUTION machine.
  • Page 134 Additional paper jam clear operations Push and pull down the Disc Guide (1). Pull the Disc Guide towards you to open Unplug the machine from the electrical it (2). socket. Open the document cover and remove the Disc Tray. Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position.
  • Page 135 Troubleshooting Insert the Disc Tray into the Disc Guide IMPORTANT past the triangular mark as shown in the DO NOT touch the encoder strip (1). illustration. Doing this may cause damage to the machine. If the Disc Tray is pushing any jammed paper out, remove the paper.
  • Page 136 Lift the scanner cover (1) to release the Put the paper tray firmly back in the lock. Gently push the scanner cover machine. support down (2) and close the scanner cover (3) using both hands. Open the document cover and store the Disc tray in it.
  • Page 137: Disc Jam (Mfc-J870Dw)

    Troubleshooting Disc Jam (MFC-J870DW) Disc Tray is jammed at the back of the machine Take out the Disc Tray depending on where If the Touchscreen shows the disc is jammed in the machine. Disc Jam [Rear], follow these steps: Unplug the machine from the electrical Disc Tray is jammed at the front of the socket.
  • Page 138 Gently push the Disc Tray toward the Lift the scanner cover (1) to release the back of the machine. lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. CAUTION Be careful not to pinch your fingers when the scanner cover closes.
  • Page 139: If You Are Having Difficulty With Your Machine

    • If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 140 Printing Difficulties (continued) Difficulty Suggestions No printout. The document will not print if the old, unprinted data remains in the printer driver spooler. Open the printer icon, and then delete all the data. Your printer icon can (continued) be found in the following way: ®...
  • Page 141: Print Quality Difficulties

     The ink cartridge may not have been stored correctly before use. Make sure you are using Brother Original Innobella™ ink. Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources.
  • Page 142: Paper Handling Difficulties

    (See Advanced User’s Guide: Cleaning the paper pick-up rollers.) Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package...
  • Page 143 Guide: Cleaning the paper pick-up rollers.) There is a paper jam. See Printer jam or paper jam (MFC-J650DW) on page 114 or Printer jam or paper jam (MFC-J870DW) on page 120. Make sure the paper guides are set to the correct paper size.
  • Page 144: Printing Received Faxes

    Printing Received Faxes Difficulty Suggestions  Condensed print Usually this is caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection, with static or interference on the Horizontal streaks  telephone line.
  • Page 145: Receiving Faxes

    If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a fast double-ring to alert you to answer voice calls.
  • Page 146: Sending Faxes

    Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly. (See Connecting an external TAD (telephone answering device) on page 56.)
  • Page 147: Handling Incoming Calls

    (Not available in Hong Kong) ® starting to scan. (Windows Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click Scan Settings, Select to choose the Brother TWAIN/WIA driver.
  • Page 148 Try increasing the scanner resolution. (Macintosh) Presto! PageManager must be downloaded and installed before use. For more information, see Accessing Brother Support (Macintosh) on page 5. Poor scanning results when using Clean the white bar in the ADF and the glass strip underneath it.
  • Page 149 It is necessary to set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, enter the information below: In Name: Enter any description, for example Brother PC-FAX Rx. In Port number: Enter 54926.
  • Page 150: Dial Tone Detection

    Internet connection, Press Detection or No Detection. rather than a traditional phone line. • Brother does not recommend the use of a Press VoIP line. VoIP limitations in general can cause some functions of the fax machine Telephone line not to work correctly.
  • Page 151: Machine Information

    Press Firmware Version. 4 All Settings You can restore all settings to the factory Press Main Version. default. Your machine’s firmware version will appear on the Touchscreen. Brother strongly recommends performing this procedure before handing over or disposing of the machine. Press...
  • Page 152: How To Reset The Machine

    NOTE (MFC-J870DW) Unplug the interface cable before you choose Network or All Settings. How to reset the machine Press (Settings). Press All Settings. Press a or b to display Initial Setup. Press Initial Setup. Press a or b to display Reset. Press Reset.
  • Page 153: C Settings And Features Tables

    Settings and features tables Using the Settings tables Your machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you want to set as they are displayed on the screen. We have created step-by-step Settings Tables so you can see at-a-glance all the available choices for each setting and...
  • Page 154: Settings Tables

    — Lets you configure the Wi-Fi TCP/IP TCP/IP protocol. WLAN Assistant — — You can configure your wireless network settings using the Brother CD-ROM. — — You can manually Setup Wizard configure your print server for a wireless network. —...
  • Page 155: All Settings

    — Sets the type of paper in Paper Type Plain Paper* the paper tray. Inkjet Paper Brother BP71 Other Glossy Transparency — Sets the size of paper in Paper Size the paper tray. (Legal is only available for some countries.)
  • Page 156 Level1 Level2 Level3 Options Descriptions Page Adjusts the ring volume. General Setup Volume Ring (Continued) Med* High Adjusts the volume of the Beep sounds when you press Low* the Touchscreen or Touchpanel. High Adjusts the speaker Speaker volume. Med* High You can adjust the LCD Settings Backlight...
  • Page 157 Settings and features tables Level1 Level2 Level3 Options Descriptions Page Choose the Receive Setup Receive Receive Mode Fax Only* Mode that best suits your Fax/Tel needs. External TAD Manual 2 - 10 (2*) Sets the number of rings Ring Delay before the machine (Example for answers in Fax Only or...
  • Page 158 Level1 Level2 Level3 Options Descriptions Page Cuts the size of incoming Setup Receive Auto Reduction faxes to fit the paper size. (Continued) (Continued) You can set the machine Memory Receive Off* to either forward fax Fax Forward messages, store incoming faxes in the Fax Storage memory (so you can PC Fax Receive...
  • Page 159 (Continued) (MFC-J870DW) into memory. — Prohibits most functions TX Lock except receiving faxes. (MFC-J650DW) Use with phone company Distinctive distinctive ringing service (For Australia, Off* allows you to have a voice Singapore and number and fax number Hong Kong) on the one phone line.
  • Page 160 See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
  • Page 161 See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
  • Page 162 WPS with a PIN. See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
  • Page 163 Group Owner. See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
  • Page 164 See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
  • Page 165 See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
  • Page 166 All Settings (continued) Level1 Level2 Level3 Options Descriptions Page — — Prints these lists and Print Reports XMIT Verify reports. — — Address Book — — Fax Journal — — User Settings — — Network Configuration — — WLAN Report —...
  • Page 167 Settings and features tables Level1 Level2 Level3 Options Descriptions Page You can reset all the Initial Setup Reset Machine Reset machine’s settings that (Continued) you have changed, such as the date and time, and Ring Delay. Resets the print server Network back to its factory default settings, such as the...
  • Page 168: Features Tables

    Features tables Fax (When Fax Preview is Off.) NOTE Fax Preview is not available for MFC-J650DW. Level1 Level2 Level3 Options Descriptions Page Redial (Pause) — — — Redials the last number called. When you are entering a fax or telephone number on the...
  • Page 169 Settings and features tables Level1 Level2 Level3 Options Descriptions Page — You can choose a number Call History Outgoing Call Apply from the Outgoing Call Edit Add to Address history and then send a Book fax to it, add it to the Delete Address Book, or delete —...
  • Page 170 Level1 Level2 Level3 Options Descriptions Page — Sets up your machine to Options Polling RX Standard poll another fax machine. (Continued) Secure Timer Off* — If you are having difficulty Overseas Mode sending faxes overseas, Off* set this to On. Glass Scan Size —...
  • Page 171 Settings and features tables Level1 Level2 Level3 Options Descriptions Page — — — Saves the current settings Save as Shortcut as a shortcut. See Advanced User’s Guide. The default settings are shown in Bold with an asterisk. Fax (When Fax Preview is On.) (MFC-J870DW) Level1 Level2 Level3...
  • Page 172 — Choose the paper type Paper Type Plain Paper* that matches the paper in Inkjet Paper the tray. Brother BP71 Other Glossy Transparency — Choose the paper size Paper Size that matches the paper in the tray. (Legal is only...
  • Page 173 Thin Paper Copy Book Copy Watermark Copy Remove Background Colour — You can choose Advanced Off* Settings Remove Background Remove Background Colour as the copy (MFC-J650DW) Colour settings. See Advanced User’s Guide. The default settings are shown in Bold with an asterisk.
  • Page 174 166.) PageManager is Save as Shortcut — Saves the current settings downloaded for as a shortcut. Macintosh users. See Accessing Brother Support (Macintosh) on page 5.) (For more Configure the detailed to File* PC Select Options information, see settings.
  • Page 175 Settings and features tables Level1 Level2 Level3 Options Descriptions Page (For more Configure the detailed to E-mail PC Select Options information, see settings. the Options on page 167.) Save as Shortcut — Saves the current settings as a shortcut. — You can scan data by WS Scan Scan...
  • Page 176 Options (for to OCR) Level1 Level2 Options Descriptions Page If you want to use the Options Set with Touch Off(Set with Touchscreen to change the Panel Computer)* machine’s settings, choose On. The settings below will appear when On is selected in Set with Touch Panel.
  • Page 177 Settings and features tables Options (for to File, to Image or to E-mail) Level1 Level2 Options Descriptions Page If you want to use the Options Set with Touch Off(Set with Touchscreen to change the Panel Computer)* machine’s settings, choose On. The settings below will appear when On is selected in Set with Touch Panel.
  • Page 178 Options (for to Media) Level1 Level2 Options Descriptions Page You can choose the scan type Options Scan Type Colour* for your document. Black and White You can choose the scan Resolution 100 dpi resolution for your document. 200 dpi* 300 dpi 600 dpi Auto (If you choose the...
  • Page 179 Settings and features tables Level1 Level2 Options Descriptions Page You can save your scan Options Set New Default settings as the default settings. (Continued) You can restore all settings to Factory Reset the original factory default settings. See Advanced User’s Guide. The default settings are shown in Bold with an asterisk.
  • Page 180 Level1 Level2 Level3 Options Descriptions Page You can print ID photos ID Photo Print Select a Photo Select ID Print Settings (For more for your resume, passport Photo Size information, see and so on. (Options) the Print Settings on page 173.) 25x36mm 35x45mm 36x51mm...
  • Page 181: Print Settings

    Print Quality Normal (Not available for Photo* DPOF printing.) — — Choose the paper type. Paper Type Plain Paper Inkjet Paper Brother BP71 Other Glossy* — — Choose the paper size. Paper Size 10x15cm* 13x18cm Letter (When A4 or —...
  • Page 182 Option1 Option2 Option3 Option4 Descriptions Page Adjusts the hue of the Colour Enhance Colour Enhance White Balance white areas. (Does not appear (Options) when Enhance is chosen.) Off* Enhances the detail of the Sharpness image. Adjusts the total amount Colour Density of colour in the image.
  • Page 183 Descriptions Page — — Choose the paper type. Paper Type Plain Paper* Inkjet Paper Brother BP71 Other Glossy — — Choose the paper size. Paper Size Letter See Advanced User’s Guide. The default settings are shown in Bold with an asterisk.
  • Page 184 Picasa Web — — Albums™ — — ® Flickr Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk. (Shortcuts) Level1 Level2 Level3 Options Descriptions...
  • Page 185 Settings and features tables Level1 Level2 Level3 Options Descriptions Page Sets the resolution for Add Shortcut Fax Resolution Standard* outgoing faxes. (Continued) (Options) Fine S.Fine Photo Changes the brightness Contrast Auto* of faxes you send. Light Dark You can send the same Broadcasting Add Number fax message to more than...
  • Page 186 E-mail PC Select monochrome or a colour document into your E-mail application. — Lets you connect the ® SkyDrive Brother machine to an — Internet service. Google Drive™ — Web services may have — ® been added and/or Evernote...
  • Page 187 Settings and features tables (Ink) Level1 Level2 Level3 Options Descriptions Page — Lets you check the print Test Print Print Quality (Ink) quality or alignment. Alignment — Lets you clean the print Cleaning Black head. Colour — — Lets you check the Ink Volume available ink volume.
  • Page 188 (Wi-Fi Setup) NOTE ® After the Wi-Fi is set up, you cannot change the settings from your Home screen. Change any settings for the Wi-Fi connection in the Settings screen. Level1 Level2 Level3 Options Descriptions Page — — You can manually Setup Wizard configure your print server for a wireless network.
  • Page 189: Entering Text

    Settings and features tables Entering Text When you need to enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle between letters, numbers and special characters. NOTE • To change between lowercase or uppercase, press •...
  • Page 190: Specifications

    Specifications General NOTE This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/. Printer Type Inkjet Piezo with 210 nozzles  1 Print Head Mono: Piezo with 210 nozzles  3 Colour: Memory Capacity 128 MB LCD (Liquid Crystal 2.7 in.
  • Page 191 Specifications Dimension 180 mm 410 mm 374 mm 519 mm Weight (MFC-J650DW) 9.2 kg (MFC-J870DW) 9.5 kg Noise Level Sound Pressure Operating: 50 dB(A) (Maximum) 10 to 35 C Temperature Operating: 20 to 33 C Best Print Quality: Humidity Operating:...
  • Page 192: Print Media

    Print media Paper Tray Paper Input  Paper type: Plain Paper, Inkjet Paper (coated paper), Glossy Paper Transparency  Paper size A4, Legal , Executive, Letter, JIS B5 , A5, A6, Envelopes (Com-10, DL, C5, Monarch), Photo (10  15 cm), Photo 2L (13  18 cm) and Index Card (127 ...
  • Page 193: Fax

    Specifications Compatibility ITU-T Group 3 Modem Speed Automatic Fallback 14,400 bps Scanning Width ADF: 208 mm (A4) Scanner Glass: 204 mm (A4) Printing Width 204 mm (A4) Greyscale Monochrome: 8 bit (256 levels) Colour: 24 bit (8 bit per colour/ 256 levels) Resolution Standard 203 ...
  • Page 194: Copy

    Copy Colour/Monochrome Yes/Yes Copy Width 204 mm Multiple Copies Stacks/Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Prints up to 1200  2400 dpi Resolution 2-sided  Paper type: Plain paper  Paper size: A4, Letter, A5 When copying on A4 size paper.
  • Page 195: Photocapture Center

    Specifications PhotoCapture Center™ Memory Stick Duo™ (16 MB - 128 MB) Compatible Media Memory Stick PRO Duo™ (256 MB - 32 GB) Memory Stick Micro™ (M2™) with Adapter (256 MB - 32 GB) MultiMedia Card (32 MB - 2 GB) MultiMedia Card plus (128 MB - 4 GB) MultiMedia Card mobile with Adapter (64 MB - 1 GB) SD Memory Card (16 MB - 2 GB)
  • Page 196: Pictbridge

    PictBridge Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge/ for more information. Interface USB direct interface...
  • Page 197: Scanner

    ® Maximum 1200  1200 dpi scanning when using the WIA Driver for Windows XP, Windows Vista , Windows 7 and ® 8 (resolution up to 19200  19200 dpi can be selected by using the Brother scanner utility). Windows...
  • Page 198: Printer

    A4, Letter, A5, Executive, JIS B5 Print Speed When the Borderless feature is set to On. See Paper type and size for each operation on page 30. When printing on A4 size paper. For detailed specifications visit http://www.brother.com/. Only available for some countries.
  • Page 199: Interfaces

    Specifications Interfaces A USB 2.0 interface cable that is no longer than 2 m. Ethernet UTP cable category 5 or greater. LAN cable (MFC-J870DW) Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode) IEEE 802.11g/n (Wi-Fi Direct™) (MFC-J870DW) NFC (MFC-J870DW) Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.
  • Page 200: Network

    See Computer requirements on page 191. ® (Windows ) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is available as a download from http://solutions.brother.com/. (Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/.
  • Page 201: Computer Requirements

    (USB or Memory card) Network Media Access (LAN) Conditions: For the latest driver updates, visit us at For WIA, 1200  1200 resolution. Brother Scanner Utility http://solutions.brother.com/. enables to enhance up to 19200  19200 dpi. Third party USB ports are not supported.
  • Page 202: Consumable Items

    For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/. What is Innobella™? Innobella™ is a range of genuine consumables offered by Brother. The name "Innobella™" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...
  • Page 203: Index

    Automatic turning on ........50 fax receive ..........40 Document Fax Detect .........44 loading ..........32 Brother Envelopes ........22 CreativeCenter ........5 Error messages on Touchscreen .... 98 B&W 1-sided Print Only ....... 98 Cannot Detect ........99 Cannot Print ......... 99 Caller ID ........
  • Page 204 Fax codes Ink cartridges changing ..........60 ink dot counter ........88 Remote Activation Code ..44 replacing ..........88 Remote Deactivation Code .... 59 Innobella™ ..........192 using .............60 Fax Detect ..........44 Fax, from PC See Software and Network User’s Guide. Jams document ..........
  • Page 205 Paper ..........28 Receive Mode capacity ..........31 External TAD ........40 loading ........... 19 Fax Only ..........40 loading envelopes .........22 Fax/Tel ..........40 loading photo paper ......24 Manual ..........40 printable area ........26 Redial/Pause ........... 62 size ............27 Remote Setup size of document ........32 See Software and Network User’s Guide.
  • Page 206 TAD (telephone answering device), Web Shortcuts ........12 ® external ..........40 Windows connecting ........56 See Software and Network User’s Guide. Receive Mode ........40 Wireless Network recording OGM ........58 See Quick Setup Guide and Software and Telephone line Network User’s Guide. connections ...........57 difficulties ..........134 interference / VoIP ......140...
  • Page 207 For Australia Only: Support – For technical support of your Brother Product other than what you can resolve through the User's Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer to FAQs/Troubleshooting, locating Drivers & Software.
  • Page 208 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.com...

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