Vitek VT-SCT-U4 Manual page 68

VITEK LIMITED PRODUCT WARRANTY
VITEK products carry a three (3) year limited warranty. Digital recording and storage prod-
ucts are also warranted for 3 years except for the hard drives which carry their own inde-
pendent factory warranty from the hard drive manufacturer. VITEK warrants to the purchaser
that products manufactured by VITEK are free of any rightful claim of infringement or the like,
and when used in the manner intended, will be free of defects in materials and workmanship
for a period of three (3) years, or as otherwise stated above, from the date of purchase by
the end user. This warranty is non-transferable and extends only to the original buyer or end
user customer of a Vitek Authorized Reseller.
This warranty shall not apply to repairs or replacements necessitated by any cause beyond
the control of VITEK, including but not limited to, acts of nature, improper installation, excess
moisture, misuse, lack of proper maintenance, accident, voltage fluctuations, or any unau-
thorized tampering, repairs or modifications. This warranty becomes VOID in the event of
alteration, defacement, or removal of serial numbers.
Within the first 6 months of purchase, VITEK will replace or credit any defective product at
the request of the customer (subject to availability) with a new product that equals or ex-
ceeds the performance of the original product purchased.
Within the first 6 months of purchase, at its sole discretion, VITEK may issue an advance
replacement for a defective product; however, all related costs including, but not limited to
shipping and/or delivery charges will be the responsibility of the customer. If upon return in-
spection a product is determined to be in good working order or shows evidence of misuse,
the customer will be responsible for full payment of the original product purchased as well
as the replacement product.
Beyond the first 6 month period for the remainder of the warranty, VITEK'S responsibility
shall be limited to repairing the defective product, including all necessary parts and related
labor costs. At its sole discretion, VITEK may choose to either exchange a defective product
or issue a merchandise credit towards future product purchases. Any replacement parts
furnished in connection with this warranty shall be warranted for a period not to exceed the
remaining balance of the original equipment warranty.
A Return Authorization number or "RA" number must be obtained prior to the return of any
item for repair, replacement, or credit. VITEK requires that this "RA" number be clearly print-
ed on the outside of the shipping carton to avoid refusal of said shipment. The Return Au-
thorization number expires after 30 days. Products returned after the 30 day period will be
subject to refusal. Shipping charges, if any, must be prepaid. A copy of the bill of sale (or
invoice of purchase), together with a complete written explanation of the problem must ac-
company all returns.
Vitek makes no warranty or guarantee whatsoever with respect to products sold or pur-
chased through unauthorized sales channels. Warranty support is available only if product is
purchased through a Vitek Authorized Reseller.
Version 1.0
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December 2020
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