Xerox DOCUPRINT N4525 Service Quick Reference Manual page 105

RAP 1-31
Error Code C2-2
There is a paper jam between Paper Tray 2 and the Take AwayRoller 2 Sensor.
Logic Control on the Print Engine Controller Board sensed that the Take Away Roller
2 Sensor did not actuate within the specified time after the Tray 2 Feed Clutch was
actuated.
Table 1-59 Error Code C2-2 Clear Area A,B Reset Tray 2
Step Actions and Questions
1 PAPER INSPECTION
Inspect the paper that is loaded in the paper tray.
Is the paper loaded in the cassette wrinkled or
damaged?
PAPER PATH INSPECTION
2
Inspect the paper path for paper scraps or foreign objects
that could cause a paper jam.
Is the paper path clear?
Tray 2 LIFT MOTOR OPERATION
3
1. Enter Diagnostics Mode.
2. From the Main Menu, select Comp Output Test / IOT
Unit / Tray 2 Lift Mot.
3. Press [4] to start, Tray 2 Lift Motor should actuate for
two seconds, then stop.
Does the Lift Motor lift the Bin?
4 Tray 2 FEED CLUTCH OPERATION
1. Enter Diagnostics Mode.
2. From the Main Menu, select Comp Output Test / IOT
Unit / Tray 2 Feed Clut to test the Tray 2 Feed Clutch.
3. Press [4] to start, the clutch should actuate for two
seconds, then release.
Does the clutch energize?
PAPER TRAVEL INSPECTION
5
Generate a test print from Tray 2.
Does a sheet of paper feed out Tray 2 and into
the Take-Away Roller area?
6 TAKE-AWAY ROLLER CHECK
1. Enter Diagnostics Mode.
2. From the Main Menu, select Comp Output Test / IOT
Unit / Main Motor On to Start the Main Motor.
3. Press [4] to start, [0] to stop.
4. Open Tray 1 and observe the Take Away Rollers.
Does the Take-Away Roller rotate when you run
the Main Motor?
Volume 1 / Print Engine - Error Codes & Messages
Clear Area A,B
Reset Tray 2
Yes
Replace the
paper with
new paper
Go to step 3
Go to step 4
Go to step 5
Go to step 6
Go to step 7
No
Go to step 2
Clear the
paper path
Check wiring
between
P/J467 to
P/J241. If
OK, replace
Tray 2 Lift
Motor (PL
3.4)
Check wiring
between
P/J467 to
P/J240. If
OK, replace
the Tray 2
Feed Clutch
(RRP 1-21).
Replace Tray
2 Feed
Rollers (RRP
1-11)
Replace Tray
2 Take-Away
Rollers (RRP
1-23).
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