Avaya AP-4 User Manual page 372

Information You Need Prior To Contacting Technical Support
• Include the source of the software version (e.g., pre-loaded
on unit, installed from CD, downloaded from Avaya Web
site, etc.)
• Information about your network
• Network operating system (e.g., Microsoft Networking);
include version information
• Protocols used by network (e.g., TCP/IP, NetBEUI, IPX/
SPX, AppleTalk)
• Ethernet frame type (e.g., 802.3, Ethernet II), if known
• IP addressing scheme (include address range and whether
static or DHCP)
• Network speed and duplex (10 or 100 Mbits/sec; full or half
duplex)
• Type of Ethernet device that the Access Points are
connected to (e.g., Active Ethernet power injector, hub,
switch, etc.)
• Type of Security enabled on the wireless network (None,
WEP Encryption, 802.1x, Mixed)
• A description of the problem you are experiencing
• What were you doing when the error occurred?
• What error message did you see?
• Can you reproduce the problem?
• For each Avaya Wireless product, describe the behavior of
the device's LEDs when the problem occurs
D-2 Avaya Wireless AP-4/AP-5 User's Guide