quadient iX-5 User Manual page 9
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Also See for iX-5:
- User manual (328 pages) ,
- Quick installation manual (4 pages) ,
- Replacement manual (2 pages)
Table of Contents
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Section 12: Specifications
Detailed specifications of your Mailing System.
1
Symbols
This manual uses the symbols listed below.
This symbol...
Glossary
This manual uses the acronyms listed below.
Acronym
ALD
Credit
ERA
Ascending
Descending
ID
LAN
4
Indicates...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or mail that
could result from an action you may perform.
NOTE: remark that explains different scenarios or situations.
TIP: advice to help save you time when processing your mail.
SUPERVISOR: indicates that you have to log in as the supervisor (using
the supervisor PIN) to perform the procedure. Postage functions of the
Mailing System are not accessible in this mode.
Description
Automatic Label Dispenser
Postage amount available
External Return Address
Total postage used
Postage amount available
IDentification
Local Area Network: link between computers
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Do you have a question about the iX-5 and is the answer not in the manual?
Questions and answers
cannot send any more special delivery and asks us to do the audit but this fails and says device will be locked in 3 days
To resolve the issue of the Quadient iX-5 not sending special deliveries and the audit failing, follow these steps:
1. Check Network Connection: Ensure the device is properly connected to the network by using the Ping Tool or IP Configuration Checker in the diagnostic menu.
2. Perform a System Diagnostic:
- Log in as a supervisor.
- Navigate to Maintenance > Diagnostics.
- Run the available tests to identify any issues.
3. Verify Account and Credit Status:
- Ensure there is sufficient credit in the account.
- Check Money Operations > Managing Credit to verify fund availability.
4. Unlock the PSD (Postal Security Device):
- If the audit fails, the device may require unlocking.
- Go to Money Operations > Unlocking the PSD and follow the on-screen instructions.
5. Restart the Device:
- Power off the machine, wait a few minutes, and turn it back on to reset any temporary issues.
6. Contact Support:
- If the issue persists and the device is at risk of being locked, contact your dealer or Quadient support for assistance.
Following these steps should help resolve the issue and prevent the device from being locked.
This answer is automatically generated