quadient iX-5 User Manual
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quadient iX-5 User Manual

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iX-5

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Questions and answers

Helen Yates
February 27, 2025

cannot send any more special delivery and asks us to do the audit but this fails and says device will be locked in 3 days

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1 comments:
Mr. Anderson
February 27, 2025

To resolve the issue of the Quadient iX-5 not sending special deliveries and the audit failing, follow these steps:

1. Check Network Connection: Ensure the device is properly connected to the network by using the Ping Tool or IP Configuration Checker in the diagnostic menu.

2. Perform a System Diagnostic:
- Log in as a supervisor.
- Navigate to Maintenance > Diagnostics.
- Run the available tests to identify any issues.

3. Verify Account and Credit Status:
- Ensure there is sufficient credit in the account.
- Check Money Operations > Managing Credit to verify fund availability.

4. Unlock the PSD (Postal Security Device):
- If the audit fails, the device may require unlocking.
- Go to Money Operations > Unlocking the PSD and follow the on-screen instructions.

5. Restart the Device:
- Power off the machine, wait a few minutes, and turn it back on to reset any temporary issues.

6. Contact Support:
- If the issue persists and the device is at risk of being locked, contact your dealer or Quadient support for assistance.

Following these steps should help resolve the issue and prevent the device from being locked.

This answer is automatically generated

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Summary of Contents for quadient iX-5

  • Page 1 User Guide Franking Machine iX-5...

  • Page 2: Table Of Contents

    Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................13 Accessories .....................16 Control Panel Features ..................19 Connections .....................23 Power Management ..................26 Processing Mail Choosing a Type of Imprint ................31 Preparing and Starting your Work Session .............33 Printing [Normal] Mail ..................41 Printing Incoming Mail with [Received] Mode ..........54...
  • Page 3 Counter Data ....................117 Postage Data ....................119 Credit Data ....................121 Account Data ....................123 System Data ....................127 Online Services Online Services Overview ................133 Connecting to Online Services ..............134 Uploading Statistics ..................138 System Online Services ................139 Configuring your Mailing System Settings Overview ..................143 Logging in / out as the Supervisor ..............144 Changing the Display Language ..............146 Enabling/Disabling Sounds ................148...
  • Page 4 Troubleshooting 11.1 Paper Jamming ....................213 11.2 Label Jamming ....................217 11.3 Weighing Problems ..................218 11.4 Diagnostics and System Data ..............220 Specifications 12.1 Mail Specifications ..................225 12.2 Recommended Operating Conditions ............228 12.3 General Mailing Systems Specifications .............229 12.4 Operating Specifications ................230...

  • Page 6: Read This First

    Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual .........3 Safety Requirements .............6 How to Disconnect your Mailing System ............9...

  • Page 8: What You Will Find In This Manual

    What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, reference descriptions of elements and controls, mail format and how to power your Mailing System off.
  • Page 9 Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations.
  • Page 10 Personal Computer Personal Identification Number Postal Security Device (Meter) Weighing Platform...

  • Page 11: Safety Requirements

    Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage (230V - 50Hz). THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact. •...
  • Page 12 Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
  • Page 13 General Safety • Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. •...
  • Page 14 Network/PC LAN (8 wires) Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning. • Do not install LAN connectors in a wet location. • Disconnect the LAN cable from the wall before moving your system. Disconnecting your Mailing System How to Disconnect your Mailing System First switch your Mailing System to OFF mode (see...

  • Page 16: Meet Your Mailing System

    Meet Your Mailing System Get to know your Mailing System in this section. System Layout ..............13 Accessories .................16 Control Panel Features ............19 Connections .................23 Power Management .............26 How to Turn the Mailing System to Sleep/Soft off Mode ........27 How to Turn the Mailing System to OFF Mode ..........27...

  • Page 18: System Layout

    System Layout Mailing System with Auto-feeder Auto feeder Automatically feeds the system with envelopes (optional). Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System. Weighing Platform Measures the weight of mail pieces. Control Panel Allows you to control the Mailing System.
  • Page 19 Jam Release Handle Allows you to remove jammed envelopes or labels. Catch Tray Receives mail pieces after processing. Mailing System with Auto-feeder Sealer Auto feeder with sealer Automatically feeds the system with envelopes. Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System.
  • Page 20 Rear Guide-Wall Guides envelopes into the feeder. Side Guide Holds large envelopes in place for feeding. Jam Release Handle Allows you to remove jammed envelopes or labels. Catch Tray Receives mail pieces after processing. Inside the system base Ink Cartridge Prints the postal imprint on envelopes.

  • Page 21: Accessories

    Accessories USB Keyboard (option) Usage A USB keyboard can be connected to the mailing system. This keyboard is a standard personal computer keyboard with an additional touchpad. It allows the input of data to your mailing system. To use the numerical keys, ensure that [Num lock] is activated. You can use the shortcuts listed in the table below.
  • Page 22 Touchpad use The touchpad on the keyboard or a USB mouse plugged into the system allow you to make the same selections or actions as with your finger, using its pointing device. They allow you to do the same selections or actions as with your finger on the touch screen. All the tactile elements can be activated by the pointer.
  • Page 23 Barcode Scanner (option) This scanner is used: • to identify accounts through barcodes.

  • Page 24: Control Panel Features

    Control Panel Features Display Areas Rate and Services Indicates the current rate and services selected.
  • Page 25 Date Displays the date that will be printed. Postage Indicates the amount to be printed on the envelope. Weight Current weight used to calculate postage amount. Mailbox Indicates unread messages in message box. Job Memory Displays selected job memory when applicable. Account Displays account currently selected.
  • Page 26 SHORTCUT KEYS Accesses credit management (including adding Credit credit). Accesses preset imprint and account memories. Job Memories These presets are managed by the supervisor. Print Labels Switches to label printing (instead of envelopes). Rate Selection Displays the rate selection screen. Accesses imprint selection and imprint set up Imprint screens.
  • Page 27 Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric 2ABCabc 3DEFdef 4GHIghi 5JKLjkl 6MNOmno 7PQRSpqrs 8TUVtuv 9WXYZwxyz . , # / : @ * ? & ! - + \ 'Clear' function...

  • Page 28: Connections

    Connections Connectors Your Mailing System has USB ports that allow you to connect to a printer or a USB memory key. Power Connector To wall socket or feeder COM2/3 To Weighing Platform(s) COM1 To auto feeder LAN Port To Online Services USB Ports To memory device or printer...
  • Page 29 Connection Diagram Detail of connections (without optional sealer) (with sealer) COM2/3 Base to Weighing Platform(s) connection Wall Socket Power Source COM1 Feeder to Base connection...
  • Page 30 Power connectors Power connectors are shown in section Connectors on page 23.

  • Page 31: Power Management

    Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star qualified Mailing System that automatically goes into a low-power 'Sleep' mode after a period of inactivity.

  • Page 32: How To Turn The Mailing System To Sleep/Soft Off Mode

    How to Turn the Mailing System to Sleep/Soft off Mode Press (at the top right corner of the control panel). - A short press on the Sleep/On/Soft off mode button sets the machine to 'Sleep' mode. - A long press on the Sleep/On/Soft off mode button sets the machine to 'Soft off'.
  • Page 33 Turn Off your Mailing System. The circle (or O) indicates the system is OFF.

  • Page 34: Processing Mail

    Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail. Choosing a Type of Imprint ..........31 Preparing and Starting your Work Session ......33 How to Sort Mail ....................34 How to Log in and Start a Work Session ............35...
  • Page 35 Advanced Operations ............74 How to Enable an Emergency Stop ...............74 How to Reset Batch Counters ................75 How to Count Mail pieces by Weighing ............76 How to Fill the Automatic Label Dispenser ............76...

  • Page 36: Choosing A Type Of Imprint

    Choosing a Type of Imprint Customizing Your Imprint When processing mail you will be required to select the 'Type of imprint' you need. For example, you can select “Normal” to print postage, or “Received” to print the date on incoming mail, or “Pass Through” for seal only applications. For each 'Type of imprint' you select, the Mailing System displays all the specifications - and only those specifications - for the type of process you will use.
  • Page 37 Type of process Type of imprint Available Imprint options Applying postage to outgoing [Normal] • Rate mail • Weight (Printing [Normal] • Date format Mail on page 41) • ERA (optional) • Slogan (optional) • Print offset (optional) • Sealing option (mechanical) Correct the amount on a mail [Normal] •...

  • Page 38: Preparing And Starting Your Work Session

    Preparing and Starting your Work Session Preparation steps These preparation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 33). •...

  • Page 39: How To Sort Mail

    How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows: Mail Type. See table in Type of Process and Type of Imprint on page 31 Outgoing mail with different postage types - Normal postage - Amount to correct Incoming mail...

  • Page 40: How To Log In And Start A Work Session

    How to Log in and Start a Work Session To log in as a user: Press to wake-up the system. The system may display one of the following screens: Home Screen [Normal] Login Screen Account Screen...
  • Page 41 If the following screen is displayed: - Homescreen [Normal]: If this screen is displayed, no other step is required to navigate through the system. - Login Screen: If the Login Screen is displayed, enter your PIN code. - Account Screen: If the Account Screen is displayed, select your account as follows: - Use up and down arrows (use double arrows to scroll list) and press [OK] to validate.

  • Page 42: How To Change The Current 'Type Of Imprint

    Selecting the Type of Imprint For each stack of mail you have sorted (see Sorting Mail by Type and Task on page 33), select the type of imprint you need to process your mail as follows: How to Change the Current 'Type of Imprint' Once you are logged in as user: Either: Press...
  • Page 43 Frequently Asked Questions System check list: Question... Answer Do I have enough postage? Look at the credit counter at the bottom of the screen, Press and enter 1 to check your credit balance. To add credit, see How to Add Credit to the PSD page 83.

  • Page 44: How To Use The Feeder

    Using the Feeder You may use a feeder to load the mail pieces automatically. The procedure below describes how to place a stack of mail pieces in the Hopper. Depending on the weighing method you choose to run mail, you may have to insert the envelopes one by one or place a stack of envelopes in the hopper.
  • Page 45 Adjust the side guide for large envelopes. To adjust the guide, push it gently to rest against the envelopes, without pressing. Envelopes flaps must be closed, not nested. Do not try to seal self-adhesive envelopes. Thickness Setting: The feeder have 2 thickness settings that you can use according to the envelopes you have to process.

  • Page 46: Printing [Normal] Mail

    Printing [Normal] Mail In Processing [Normal] Mail Section This section describes the parameter settings and mail handling sequences for the mailing processes that use the Type of imprint [Normal], to apply postage using different rates. See also • About the use of the Type of Normal, see Choosing a Type of Imprint on page 31.
  • Page 47 Check or change the type of imprint, if you are not in [Normal] mode. Press to access the Imprint screen: To change the type of imprint, select Imprint type and then select [Normal] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 37.
  • Page 48 Additionally, you can configure imprint elements from the Imprint screen as follows: To select Slogan, see How to Add or Cancel a Slogan on the Imprint on page 71. To select ERA, see How to Add or Cancel an ERA on the Imprint on page 70.
  • Page 49 Select a Weighing type. Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses the weighing platform to save time: see Choosing a Weighing Type on page 64. To change the current weighing type, press and select a weighing type in the Weighing type screen.

  • Page 50: How To Process [Normal] Mail

    Setting a Job Memory for [Normal] Mail To set the imprint quickly, consider using job memories. The memories store imprint characteristics together with rates and, if activated, charged account. See Using Job Memories on page 72. Processing [Normal] Mail Mail processing mainly depends on the weighing method you have chosen. It is indicated by the icon in the Weighing Type zone of the screen.
  • Page 51 Withdraw the envelope from the WP and insert it into the mail path against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page 225.
  • Page 52 To print the imprint, insert the mail piece into the base against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page 225.
  • Page 53 Withdraw the first mail piece from the top of the stack. The Mailing System displays weight and postage on the home screen, starts motors and prints the label automatically. If you inadvertently remove more than one item from the WP, replace removed items on WP before weight stabilization to avoid printing label (about 1.5 seconds).
  • Page 54 The Mailing System applies postage and the mail piece (or label) is sent to the catch tray. When sealer is activated, collect the mail stack in the catch tray and put stack aside to let envelopes dry. To print several identical labels: Press and enter the number of labels.

  • Page 55: How To Correct The Postage Amount (Settings)

    How to Correct the Postage Amount (Settings) Required settings: Make sure you are on the home screen of the [Normal] type of imprint. The type of imprint is indicated at the top of the home screen as illustrated below.
  • Page 56 Check or change the type of imprint. Press to access the Imprint screen: To select an option in the screen, use related keys located on the right hand side of display. To change the type of imprint, select Imprint type and then select [Normal] in the Type of imprint screen.

  • Page 57: How To Correct The Postage Amount (Running Mail)

    You are now ready to print. Running Mail To run mail, follow the procedure below after you have completed the sequence in How to Correct the Postage Amount (Settings) on page 50. How to Correct the Postage Amount (Running Mail) The postage amount is displayed on the home screen.
  • Page 58 Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the Label Dispenser (see Filling the Label Dispenser on page 76). Press to print labels. The Mailing System applies postage and the mail piece (or label) is sent to the catch tray.

  • Page 59: Printing Incoming Mail With [Received] Mode

    Printing Incoming Mail with [Received] Mode In [Received] Mode Section This section describes how to use the [Received] type of imprint, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 31.
  • Page 60 Check or change the type of imprint, if you are not in [Received] mode. Press to access the Imprint screen: To change the type of imprint, select Imprint type and then select [RCVD] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 37.

  • Page 61: How To Process [Received] Mail

    Processing [Received] Mail To run mail, follow the procedure below after you have completed the steps in How to Set Received Mode printing on page 54. How to Process [Received] Mail On the [Received] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards.

  • Page 62: Running [Pass Through] Mail

    Running [Pass Through] Mail In Running [Pass Through] Section This section describes how to use the [Pass Through] type of imprint, for: • Sealing envelopes using the auto-feeder sealer (if installed). • Only conveying mail, for counting or testing purposes. See also •...

  • Page 63: How To Process [Pass Through] Mail

    Check or change the type of imprint, if you are not in [Pass Through] mode. Press to access the imprint screen: To change the type of imprint, select Imprint type and then select [Pass Through] in the Type of imprint screen. For more details, see How to Change the 'Current Type of Imprint' on page 37.
  • Page 64 Insert the mail piece(s) into the mail path against the rear-guide wall, side to be printed facing upwards (see How to Use the Feeder on page 39).

  • Page 65: Settings Details

    Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account To change accounts: As a user: Press and select the path: Change Account The list of accounts that are available is displayed.

  • Page 66: How To Select A Rate

    Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 67).
  • Page 67 On that screen, you can: Press one of the rate buttons (or type the number) to select the rate or display rate options. Press Other selections and then Rate history to select a recently selected rate or Rate wizard to build the rate with wizard help. Follow the instructions on screen and, once you have chosen the rate and services, press [OK] to validate your selection.

  • Page 68: How To Use Rate History

    Using Rate History Rate History allows you to select one of last 10 rates used on your mailing systems. This method provides a fast access to choose a rate. How to Use Rate History To use rate history: Either: Press Press and select the path: Rate selection The Rate selection screen is displayed.

  • Page 69: How To Enter Postage Manually

    Entering Postage Manually To enter the postage amount manually, follow the procedure below. How to Enter Postage Manually On the home screen: Type directly the first figure of the amount using the keypad. The Payment Surcharge Entry screen appears. Complete the amount. Press [OK].
  • Page 70 Weighing type Depending on the type of mail you want to process, choose a weighing method according to the recommendations in the table below. For weighing... Select the method... Items one by one • Standard Weighing Items stacked on the Weighing Platform •...

  • Page 71: How To Change The Weighing Type

    on the Weighing Platform: the Mailing System will ask you to confirm printing for the last item removed (from the tray). • Differential Weighing Automatic Label (optional) This mode is identical to Differential Weighing except that the system automatically prints the postage on labels. Changing the Weighing Type At start-up, the default weighing type is active.

  • Page 72: How To Enter The Weight Manually

    Select the weighing type. If you select the option Differential Weighing Automatic tape, make sure the Auto-Label Dispenser is properly filled with labels. See How to Fill the Automatic Label Dispenser on page 76. Entering Weight Manually You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform.
  • Page 73 Press to return to the home screen. The home screen displays the Manual Weight Entry icon ( ) and the weight entered. Configuring the Imprint Depending on the current Type of imprint, you can modify the elements printed on mail pieces as follows: •...

  • Page 74: How To Change The Date

    How to Change the Date To change the date that will be printed: Either: Press Press and select the path: Imprint The Imprint screen is displayed. Select Date. The Date screen is displayed. On the Date screen, you can configure the printed date as follows: To choose another day, select the corresponding item in the list.

  • Page 75: How To Add (Or Cancel) An Era On The Imprint

    How to Add (or Cancel) an ERA on the Imprint To add an ERA to the imprint, or to cancel the ERA: Either: Press Press and or select the path: Imprint Select ERA. The Select ERA screen is displayed. Select the desired ERA in the list or None for printing no ERA. icon indicates the current selection.

  • Page 76: How To Add (Or Cancel) A Slogan On The Imprint

    How to Add (or Cancel) a Slogan on the Imprint To add a slogan to the imprint or cancel the slogan: Either: Press Press and select the path: Imprint Select Slogan list. The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan. icon indicates the current selection.

  • Page 77: How To Move The Imprint (Print Offset)

    How to Move the Imprint (Print Offset) To add an offset to the imprint position: As a user: Press and select the path: Batch settings Print offset The Print Offset setting screen is displayed. Select the offset and press [OK] to validate. Using Job Memories Job Memories allow you to create a preset memory that can include the rate, ERA and slogan for the Type of imprint you would like to use.

  • Page 78: How To Use A Job Memory

    How to Use a Job Memory To use a job memory: Either: Press Press and select the path: Job Memories The job memories list is displayed. Select a job memory in the list. Press [OK] to validate your selection. The job memory zone (Mem) of the home screen displays the current job memory name.

  • Page 79: Advanced Operations

    Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press...

  • Page 80: How To Reset Batch Counters

    Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset. To produce reports associated to counters, see Reports on page 111. How to Reset Batch Counters To reset a Counter: On the Homescreen display: Press the Reset counter button The counter is reset.

  • Page 81: How To Count Mail Pieces By Weighing

    Piece Counting How to Count Mail pieces by Weighing This function uses the Weighing Platform to count a stack of identical mail pieces. To count mail pieces by weighing: As a user: Press and the path: Piece Counting Press [OK]. Place 10 items on the Weigh Platform and press [OK].
  • Page 82 The Label Dispenser can hold up to 40 labels.

  • Page 84: Money Operations

    Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................81 Managing Credit ..............82 How to Check the PSD (Meter) Credit ............82 How to Add Credit to the PSD ...............83 Unlocking the PSD (Postal Inspection) ......85 How to Unlock the PSD .................85...

  • Page 86: Overview

    Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the credit (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network (see Connections on page 23) and that the connection is properly...

  • Page 87: Managing Credit

    Managing Credit Checking Credit You can check the total postage used and the remaining credit in the PSD at any time. To check that the credit are available to complete your current task. Remaining credit are continuously displayed at the bottom of the home screen (see Control Panel Features on page 19).

  • Page 88: How To Add Credit To The Psd

    Adding Credit You can add credit to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Server and validates the operation. You need a re-credit PIN code to add credit to the Mailing System. The code depends on the machine die number.
  • Page 89 Press [OK] to start the connection to the Postal Server. If the crediting process is successful, the system displays a successful message. If crediting fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance. In the case of a communication error, the amount previously entered cannot be changed.

  • Page 90: Unlocking The Psd (Postal Inspection)

    Unlocking the PSD (Postal In- spection) Manual Call The postal service requires your postage meter (PSD) to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal Server to unlock the PSD.

  • Page 92: Managing Accounts And Assigning Rights

    Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage credit usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ....89 Selecting an 'Account Mode' ..........91 How to Display and Change the 'Account Mode' ...........92 Guidelines to Setup an Account ........93...

  • Page 94: Accounting And Assigning Rights Overview

    Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function •...
  • Page 95 The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your credit. The different access control policies you can implement as the supervisor are: •...

  • Page 96: Selecting An 'Account Mode

    Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 89). The table below lists the functional access control for each account mode. Access Control Function Accounts Function 'No account'...

  • Page 97: How To Display And Change The 'Account Mode

    'Account with Access Con- Tracks postage by Ac- Type a PIN code to log in trol' count/Department Select the account to charge postage Controls access to system and to accounts 'Remote Account Manage- Postage tracking and access (same as modes with ac- ment' control managed from the PC counts listed above)

  • Page 98: Guidelines To Setup An Account

    Guidelines to Setup an Ac- count See also • Selecting an Account Mode on page 91. Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system. Implementing “No account” • Follow the procedure How to Display and Change the 'Account Mode' on page 92 and select the 'No Account' mode.

  • Page 99: How To Change A Shared Pin Code

    Setting up 'No Account with Access Control' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Account with Access Control” mode. This provides a single PIN code for all authorized users. This is the default mode in your Mailing System.
  • Page 100 Setting up 'Account' In 'Account' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the “Account Mode”...
  • Page 101 Setting up 'Account with Access control' In the 'Account with access control' mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.
  • Page 102 Setting up 'Remote Account Management' 'Remote Account Management', allows you to manage accounts and/or operator PINs from a PC-based software program (MAS). The PC application provides advanced postal and/or shipping expense management in order to monitor, track and control your mailing and shipping costs. You can allow the Mailing System to be used even when not connected to the PC.

  • Page 103: Managing Accounts

    Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: • 'Account' • 'Account with Access Control' Before creating accounts, see Setting up Account on page 95 or Setting up Account with Access Control on page 96. Account Information Number of accounts The number of accounts you can create is set to 35 by default and can be increased to...
  • Page 104 Name 32 Alphanumeric Charac- Name of the account. Two accounts cannot ters have the same name. Status Active / Inactive Only active accounts are visible to users. Naming limitation Account names must be unique within the system. Additional information See also •...

  • Page 105: How To Create An Account

    Creating Accounts In order to create an account follow these steps: How to Create an Account To create an account, you have to activate the mode “Account”. See How to Display and Change the 'Account Mode' on page 92. As supervisor (see How to Log in as Supervisor on page 144): Press...

  • Page 106: How To View / Edit Account Information

    Editing Accounts Use the following steps to modify an account name or account status. The account number cannot be edited once it is created. How to View / Edit Account Information To view or edit an account: As supervisor (see How to Log in as Supervisor on page 144): Press...

  • Page 107: How To Activate / Deactivate An Account

    Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 101.

  • Page 108: How To Export An Account List

    Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.

  • Page 109: How To Import Accounts

    Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...

  • Page 110: Managing Operators

    Managing Operators In Account with Access control Mode and as supervisor, you can create up to 50 'operators' that each correspond to a PIN code (see Accounting and Assigning Rights Overview page 89). This section only applies to the Account with Access Control Mode (see Accounting and Assigning Rights Overview on page 89).

  • Page 111: How To Create An Operator

    Operator Management Follow the steps outlined below to create, modify, activate/deactivate or delete operators. See also • Operator Options on page 105. • To print the current list of operators, see Operator List Report on page 126. Creating Operators In order to create an operator you must first set up an “Account with Access Control”...

  • Page 112: How To Modify An Existing Operator

    Select Add operator. The Add operator screen is displayed. Enter the options you wish to provide for this operator. In the Account List screens, successively select the accounts that the operator will be allowed to use. You can complete this step later: see How to Assign Accounts to an Operator on page 108.

  • Page 113: How To Assign Accounts To An Operator

    Select Edit / Modify. The Edit / Modify screen is displayed. Change the operator options as needed and press [OK] to display the Operator modification summary screen (Use key [C] to clear characters). Press [OK] to accept your changes. Assigning Accounts to Operators You can define the Accounts Access to each operator, by assigning accounts to each operator.

  • Page 114: How To Activate / Deactivate An Operator

    Press to return to the Edit / Modify screen. Press [OK] to accept the changes. Activating Operators The ability to select the status of an operator allows you to create as many operators as you need in advance. Users cannot use deactivated operator PIN codes for new operators. How to Activate / Deactivate an Operator To activate or deactivate an Operator: Perform procedure...

  • Page 116: Reports

    Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............113 Generating a Report ............115 How to Generate a Report (as a User) ............115 How to Generate a Report (as Supervisor) ..........116 Counter Data ..............117 Postage Data ..............119 Credit Data .................121 Account Data ..............123...

  • Page 118: Reports Overview

    Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, credit usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
  • Page 119 Credit Summary Information on the credit usage in the Credit Sum- machine (since the installation of the ma- mary Report chine). Content is limited to the history on page 121 available in the PSD. Credit History Last refill operations performed on the Credit His- machine in a selected period (supervisor tory Report...

  • Page 120: Generating A Report

    Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report (as a User) To generate a Report: As a user:...

  • Page 121: How To Generate A Report (As Supervisor)

    How to Generate a Report (as Supervisor) To generate a Report: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Reports Resume with the steps outlined in How to Generate a Report (as a User) on page 115.

  • Page 122: Counter Data

    Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of imprint [Normal]) since the last reset. Requirements To generate this report, you have to be logged in as a user. You must be in [Normal] imprint type to view the outgoing mail batch counter.
  • Page 123 Received Batch Data This report displays the batch counter for incoming mail ('Received on') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] imprint type to view incoming mail batch counter. Output •...

  • Page 124: Postage Data

    Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report. The default End date is then 31 days later.
  • Page 125 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.

  • Page 126: Credit Data

    Credit Data Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output •...
  • Page 127 Credit History Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output • Screen • USB printer • USB memory key Content Fields Comments...

  • Page 128: Account Data

    Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor. • The current 'Account mode' has to be Account or Account with access control. Output •...
  • Page 129 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Account' or 'Account with access control'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
  • Page 130 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.

  • Page 131: How To Generate The Operator List Report

    Operator List Report This report displays the operator list with PIN codes. Requirements • To generate this report, you have to be logged in as a supervisor (not as a user). Output • USB printer • USB memory key Content Data Comments For each Operator:...

  • Page 132: System Data

    System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB memory key Content Fields Imprint default settings (Default ERA, Default Slogan, Default Rate) Date advance parameters Credit settings (High value, Low Credit) Connections settings...

  • Page 133: How To Generate A Ip Configuration Report

    IP Configuration Report Requirements To generate this report: • you must be logged in as Supervisor. • the mailing machine must be connected to the network with a LAN. Output The IP Configuration Report outputs are: • Label How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report on page 115.

  • Page 134: How To Generate A Proxy Configuration Report

    Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: • Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating a Report on page 115.

  • Page 136: Online Services

    Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview ..........133 Connecting to Online Services ........134 How to Call Online Services Manually (as a User) ........135 How to Call Online Services Manually (as Supervisor) .......135 How to Test the Connection to Online Services ...........136...

  • Page 138: Online Services Overview

    Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...

  • Page 139: Connecting To Online Services

    Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.

  • Page 140: How To Call Online Services Manually (As A User)

    How to Call Online Services Manually (as a User) To trigger a generic call As a user: Press and select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.). Check your mailbox for messages: see Using the Mailbox on page 178.

  • Page 141: How To Test The Connection To Online Services

    Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: • Ping server Establishes a connection and checks whether the server answers to a 'ping' command. This test: - Validates connection parameters (see Connection Settings...
  • Page 142 To test the server As a user: Press and select the path: Online Services Test server Or, as supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Online Services Test server The call process starts and displays its sequence of operations on the screen.

  • Page 143: Uploading Statistics

    Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.

  • Page 144: System Online Services

    System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 146: Configuring Your Mailing System

    Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor. Settings Overview .............143 Logging in / out as the Supervisor ........144 How to Log in as Supervisor ................144 How to Exit the Supervisor Mode ..............145 Changing the Display Language ........146...
  • Page 147 How to Tare the Weighing Platform (as Supervisor) ........160 How to Change the GEO Code ..............161 Postage Imprint Default Settings ........164 How to Change the Default Rate ..............164 How to Change the Default ERA ..............165 How to Change the Default Slogan ..............165 How to Set the Automatic Date Advance Time ..........166 How to Set the Default Printing Offset ............167 8.10...

  • Page 148: Settings Overview

    Settings Overview This section describes two types of settings that are available on your system: • User settings, that only last as long as the user who applies them is logged in. • Supervisor settings, sets the default or permanent settings of your Mailing System. Other user settings are described in the corresponding sections: Processing Mail on page 29,...

  • Page 149: Logging In / Out As The Supervisor

    Logging in / out as the Super- visor Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.

  • Page 150: How To Exit The Supervisor Mode

    Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. To exit the supervisor mode, you have to be in the main menu. How to Exit the Supervisor Mode To exit the supervisor mode: As supervisor: Press...

  • Page 151: Changing The Display Language

    Changing the Display Lan- guage You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). How to Change the Display Language To change the current display language: As a user: Press and select the path: Preferences Language...

  • Page 152: How To Change The Display Language By Default

    How to Change the Display Language by Default To change the user language by default: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Default User Settings Default User Pref- erences Language Select the default language.

  • Page 153: Enabling/Disabling Sounds

    Enabling/Disabling Sounds You can enable or disable the system beeps separately: • Beeps on keys • Beeps on warnings and errors How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and select the path: Preferences Sounds Press hard keys next to Key beep ON/OFF and/or Beep on error ON/OFF to...

  • Page 154: How To Change The Beeps By Default

    How to Change the Beeps by Default To change the sounds by default: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Default user settings Default user prefer- ences Sounds Press hard keys next to Key beep ON/OFF and/or Beep on error ON/OFF to enable/disable the sounds.

  • Page 155: Display Settings

    Display Settings You can adjust the brightness of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: Preferences Contrast Type 1 or 2 to increase or decrease the contrast. The screen updates immediately. Press [OK] to exit.
  • Page 156 Do not press [OK] if the screen contrast is completely light or dark. Readjust the contrast so the screen is visible, then press [OK].

  • Page 157: System Time-Outs And Settings

    System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out • Soft off mode time-out System Time-outs The system time-outs are defined as follows: The period of time the system waits for an envelope after pressing Start .

  • Page 158: How To Adjust The Time-Outs

    How to Adjust the Time-outs To adjust the time-outs: As a user: Press and select the path: Batch settings Timeout Setting The Time-out setting screen is displayed. Select each field and specify the length of each the time-out (Use [C] to clear digits). Press [OK] to exit.

  • Page 159: How To Change System Time-Outs

    How to Change System Time-Outs To change the system time-outs: As Supervisor (see How to Log in as Supervisor on page 144) Press and select the path: Default user settings Timeout Settings The Timeout setting screen is displayed. Select each field and specify the length of each the time-out. Use the [C] key to clear old settings then enter a new value.

  • Page 160: High Value, Low Credit Warnings

    High Value, Low Credit Warn- ings Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts. Your Mailing System can also warn you that credit remaining in the PSD are getting low (low-credit threshold).

  • Page 161: How To Set The Low-Credit Threshold

    How to Set the Low-Credit Threshold To set a low-credit threshold: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Default user settings Credit settings Select the Low credit threshold field. Enter the low-credit warning amount or press [C]. If you enter 0, a message is displayed "Zero amount not allowed."...

  • Page 162: Weighing Settings

    Weighing Settings The weighing settings include: • Setting a default weighing type used for mailing • Activating / De-activating the WP Automatic Selection functionality • Zeroing the weighing platform • Setting the GEO code that corresponds to the geographical location of the Mailing System Default Weighing Type How to Change the Default Weighing Type...

  • Page 163: How To Activate The Automatic Weight Detection On The Wp

    Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.

  • Page 164: How To Zero The Weighing Platform

    Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero How to Zero the Weighing Platform To zero the Weighing Platform as a user: As a user:...

  • Page 165: How To Rezero The Weighing Platform

    How to Rezero the Weighing Platform To re-zero the Weighing Platform: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Machine settings Weighing functions Reset WP Remove all items from the Weighing Platform. Press [OK] twice to rezero the Weighing Platform.

  • Page 166: How To Change The Geo Code

    Changing GEO code To change the GEO code manually, follow the steps below. Changing the GEO code modifies the weight values the Mailing System calculates. Make sure you enter the correct GEO Code to ensure your weights bare accurate. How to Change the GEO Code To change the GEO code: As supervisor (see How to Log in as Supervisor...
  • Page 167 Geodesic map...
  • Page 168 Geodesic codes...

  • Page 169: Postage Imprint Default Settings

    Postage Imprint Default Set- tings The settings of the postage imprint 'by default' include: • Imprint default settings: sets the default rate, ERA and slogan for mailing operations. • Automatic Date Advance: enables early date change to continue printing postage with the new date after post office closing hours •...

  • Page 170: How To Change The Default Era

    Changing the Default ERA How to Change the Default ERA To change the default ERA: As supervisor (see How to Log in as Supervisor): Press and select the path: Default User Settings Default Imprint Parameters Default ERA Select the default ERA and press [OK] to validate. See also •...

  • Page 171: How To Set The Automatic Date Advance Time

    Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at a preset time to the next 'working day' date. Example: You can set the system to change dates at 17:00 hours and set Saturdays and Sundays to be non-working days.

  • Page 172: How To Set The Default Printing Offset

    Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint. You can increase the distance by about 5 mm or 10 mm. How to Set the Default Printing Offset To change the default printing offset: As supervisor (see How to Log in as Supervisor on page 144):...

  • Page 173: Job Memories

    8.10 Job Memories The Job Memories are presets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Job Memories on page 72). As supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.

  • Page 174: How To Edit / Modify A Job Memory

    Enter the preferences, press [OK] to validate and display the next list of parameters, if any. Repeat the previous step until the system displays the name of the new job memory in the list. You can modify any preference by using the Edit/Del function (see How to Edit / Modify a Job Memory on page 169).

  • Page 175: Connection Settings

    8.11 Connection Settings Connection to the Postal Services or Online Services To add credit or access Online Services, the Mailing System can use the following networks: • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection. LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
  • Page 176 LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up.

  • Page 177: How To Set Lan (High-Speed Internet) Parameters

    How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Communication settings Internet (LAN) settings The LAN configuration is displayed. Select: - DHCP ON - DNS AUTO ON...
  • Page 178 Proxy is OFF by default. If select Proxy is ON and press [OK]. The Proxy settings screen will display: - Proxy URL: Empty by default .Value chosen by supervisor. - Proxy Port: 8080 by default.Value chosen by supervisor. - Proxy Domain Name: Empty by default. Value chosen by supervisor - Proxy Username: Empty by default.

  • Page 179: Time And Date Management

    8.12 Time and Date Management Time and Date Setup Time and date are required for postage and are provided by the postal authorities. As a result, you cannot manually adjust the system time and date. However, you can ask the system to check the current time and date and display them. See also •...

  • Page 180: Options And Updates

    Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional ERAs or slogans. Options and Updates Process .........177 How to Access the Options and Updates Menu ..........177 Using the Mailbox ..............178 How to Read Messages (as a User) ............178 How to Read Messages (as Supervisor) .............178...

  • Page 182: Options And Updates Process

    Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Update postal Rates • Downloading custom Slogans or ERAs To update your Mailing System's operating system, see Online Services on page 131.

  • Page 183: Using The Mailbox

    Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 184: How To Delete Messages (As A User)

    How to Delete Messages (as a User) As a user: Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message. How to Delete Messages (as Supervisor) As supervisor (see How to Log in as Supervisor on page 144):...

  • Page 185: Managing Options

    Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.

  • Page 186: How To Load New Options

    Activating New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server. How to Load New Options To activate an option that is ready for downloading on the Online Services server: Check that your Mailing System is connected to a network (see...

  • Page 187: Managing Slogans

    Managing Slogans The Slogans are graphical images you can add on the left hand side of the imprint printed on mail pieces. As supervisor, you can: • Display the list of slogans Rename or delete slogans from the list • Download new slogans. The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server (as user).

  • Page 188: How To Display The List Of Slogans

    How to Display the List of Slogans To display the list of slogans: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen. Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to remove a slogan from the list.

  • Page 189: How To Download New Slogans

    Downloading New Slogans The procedure below allows you to download new slogans. How to Download New Slogans To download new slogans: Display the list of slogans (see How to Display the List of Slogans on page 183). Select Updates?. The Mailing System connects to the Online Services server and downloads available slogans.

  • Page 190: Managing Eras

    Managing ERAs The ERAs are pictures you can include on the left hand side of the imprint printed on mail pieces. ERA management is identical to Slogan management (Managing Slogan on page 182). As supervisor, you can: • Load ERAs. •...

  • Page 191: How To Modify (Or Delete) An Era

    Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Modify (or Delete) an ERA To modify (or delete) an ERA: Display the list of ERAs (see How to Display the List of ERAs on page 185).

  • Page 192: How To Download New Eras

    How to Download New ERAs To download new ERAs: Display the list of ERAs (see How to Display the List of ERAs on page 185). Select Updates?. The Mailing System connects to the Online Services server and downloads available ERAs.

  • Page 193: Managing Postal Rates

    Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.

  • Page 194: How To Check Your Rate Updates

    How to Check your Rate Updates To display the list of rate tables: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Options and Updates Rate management The list of rate tables is displayed in the Rate management screen. The tables are identified by the effective date of the rate.

  • Page 196: Maintaining Your Mailing System

    Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge .........193 How to Display Ink Level and Cartridge Data (as a User) ......194 How to Display Ink Level and Cartridge Data (as Supervisor) .....195 How to Align the Print Heads ...............196 How to Clean the Print Heads Automatically (as a User) ......197...

  • Page 198: Maintaining The Ink Cartridge

    10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.

  • Page 199: How To Display Ink Level And Cartridge Data (As A User)

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink color • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.

  • Page 200: How To Display Ink Level And Cartridge Data (As Supervisor)

    How to Display Ink Level and Cartridge Data (as Supervisor) To display the Ink Level and the Cartridge Data: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Maintenance Cartridge Ink information The Ink information screen is displayed.

  • Page 201: How To Align The Print Heads

    Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads To align the print heads: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Maintenance Cartridge Ink cartridge alignment...

  • Page 202: How To Clean The Print Heads Automatically (As A User)

    Cleaning the Print Heads If the printing on envelopes looks unclear or dirty in some way, clean the headset to restore the print quality. If the headset has to be cleaned too often, change the automatic cleaning interval as indicated. How to Clean the Print Heads Automatically (as a User) To clean the print heads automatically: As a user:...

  • Page 203: How To Process The Wiper

    Wiper Process If you want to check the wiper process, follow the procedure below. How to Process the Wiper As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Maintenance Cartridge Wiper Process Open the cover and remove the headset.

  • Page 204: How To Clean The Print Heads Manually

    How to Clean the Print Heads Manually To clean the print heads manually: Open the base cover. Remove the ink cartridge (see How to Change the Ink Cartridge on page 200). Clean the heads with a soft damp cloth. Put the cartridge back in place. Close the base cover.

  • Page 205: How To Change The Ink Cartridge

    How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position. Press down on the back of the ink cartridge to disengage it. Lift out the old ink cartridge.
  • Page 206 Remove the two plastic caps on the new ink cartridge. The caps are removed. Remove the protective strips from the new ink cartridge.
  • Page 207 Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.

  • Page 208: Filling And Adjusting The Feeder Sealer

    10.2 Filling and Adjusting the Feed- er Sealer Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly. How to Fill the Sealer Bottle To add water (or sealing solution) to the bottle: Remove the bottle from its base and turn it over.

  • Page 209: How To Adjust The Sealing Water Flow

    Adjusting the Sealing Water Flow Before you adjust the sealing water flow, make sure that the brushes and sponge are clean (see How to Clean the Brushes and Sponge (Sealer) on page 205). How to Adjust the Sealing Water Flow To adjust the sealing water flow: Set the water flow using the back lever.

  • Page 210: Cleaning The Mail Path

    10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning sealer brushes and sponge. • Cleaning feeder belts and rollers. • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge (Sealer) MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! How to Clean the Brushes and Sponge (Sealer) To clean the brushes and sponge of the feeder:...
  • Page 211 Raise the brush and lift the complete brush holder assembly. Lift the metal retainer to remove the sponge. Remember its direction. Clean the sponge and the brush. Re-install the sponge and retainer. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position.

  • Page 212: How To Clean The Feeder Belts And Rollers

    Cleaning the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder. How to Clean the Feeder Belts and Rollers To clean the feeder belts and rollers: Open the Auto-Feeder cover, press the upper blue handle to raise the drive assembly. (without sealer) (with sealer) Clean the belts and/or rollers with a damp cloth or 70°...

  • Page 213: How To Clean The Mail Path Sensors

    Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path. Clean the mail path sensors as indicated below on system base and feeder. How to Clean the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70°...

  • Page 214: Maintenance Processes

    10.4 Maintenance Processes Maintenance process details The maintenance processes listed below are only to be completed on request from by Customer Service. Check that your Mailing System is connected to the LAN before starting. As supervisor (see How to Log in as Supervisor on page 144): Press and select the path:...

  • Page 215: How To Run The Registration Update

    Updating Registration Check that your Mailing System is connected to the network before starting. How to Run the Registration Update To run the registration update: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Maintenance Processes A confirmation message is displayed.

  • Page 216: 11 Troubleshooting

    11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............213 How to Clear Mail Jammed in the Base ............213 How to Clear Mail Jammed in the Auto-Feeder ...........215 11.2 Label Jamming ..............217 How to Clear a Label Jammed in the Base ..........217 11.3 Weighing Problems ............218...

  • Page 218: Paper Jamming

    11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mailpiece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left •...
  • Page 219 Auto-Feeder Jamming Envelopes are stopped in the Auto-Feeder. Possible causes Actions • Mail piece is too thick. Clear the Automatic Feeder as indic- • Mail size is incorrect. ated below. • Too many envelopes are on the feed Correct the cause: deck.

  • Page 220: How To Clear Mail Jammed In The Auto-Feeder

    How to Clear Mail Jammed in the Auto-Feeder To clear mail jammed in the Auto-Feeder: Open feeder cover. On model without sealer, hold the two blue levers to raise the mail path guides and rollers. On a feeder with sealer, push down on the blue handle then lift up the drive assembly. If necessary, pull up the brush release lever and remove the brush assembly.
  • Page 221 Remove jammed envelopes. If applicable, reinstall the brush assembly and push the release lever until it snaps into place. On model with sealer, push down the upper drive assembly to lock it. Close the cover.

  • Page 222: Label Jamming

    11.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Label- Clear the label as indicated below. Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base To clear a label jammed in the Base: Remove all labels from the dispenser.

  • Page 223: Weighing Problems

    11.3 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display _g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing type is automatically selected if the Automatic Weight Detection is activated, see How to Activate the Automatic Weight Detection on...
  • Page 224 Weight of the items on WP exceeds the max Remove the package and if possible, capacity defined in Weighing Platform (you weigh it on another scale. have placed a package on the platform that Use Manual Weight Entry mode to enter is too heavy for your Weigh platform).

  • Page 225: Diagnostics And System Data

    11.4 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.

  • Page 226: How To Access Diagnostic Data

    How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.

  • Page 227: How To Display Hardware Data

    How to Display Hardware Data To display hardware data: As supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Maintenance System info Hardware information The system hardware data appears on the screen. How to Display the Machine Counters To display the data of the machine counters: As supervisor (see How to Log in as Supervisor...

  • Page 228: 12 Specifications

    12 Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............225 12.2 Recommended Operating Conditions ......228 12.3 General Mailing Systems Specifications ......229 12.4 Operating Specifications ..........230...

  • Page 230: Mail Specifications

    12.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not on scale).
  • Page 231 Minimum Envelope Thickness Minimum envelope thickness is 0,2 mm. Label dimensions (pre-cut and self-adhesive) • Max. width: 40 mm • Min. length: 150 mm We advised you to store labels in a room with less than 50% relative humidity. With the Feeder The feeder cannot process nested envelopes.
  • Page 232 • One piece at a time • 12 mm • In a stack • 8 mm Max with sealing (optional) 8 mm Envelope Stack Max height 10 cm Envelope Thickness • One piece at a time • 12 mm • In a stack •...

  • Page 233: Recommended Operating Conditions

    12.2 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...

  • Page 234: General Mailing Systems Specifications

    12.3 General Mailing Systems Spe- cifications Dimensions (mm) (Width x Length x Height) • Base: 283 x 378 x 300 • Auto Feeder: 240 x 33 x 433 • Auto Feeder with sealer: 260 x 350 x 545 Weight • Base: 10 kg •...

  • Page 235: Operating Specifications

    12.4 Operating Specifications Accounts The number of accounts you can create is set to 35 by default and can be raised optionally to 300. Operators • Number of Operators: 50.
  • Page 236 Index Cartridge 194 Catch tray 229 access control 90, 91 Catch Tray 13, 14 Access Control 89, 91 Control Panel 13, 14, 31, 82 account 19, 34, 36, 45, 60, 72, 89, 91, Correct the Postage Amount 52 93, 94, 95, 96, 97, 98, 99, 100, 101, counter 19, 38, 75, 117, 118 102, 113, 123, 124, 125, 126, 133 Counter 31, 38, 113...
  • Page 237 memory 23, 115, 119, 120, 122, 123, 125, 126, 127 imprint 3, 15, 19, 20, 31, 33, 45, 54, 68, menu 20, 68, 94, 95, 96, 136, 183 117, 118, 143, 164, 167, 168 Menu 20, 31 Imprint 20, 31, 71, 127, 164, 168, 185 messages 19, 178 ink 8, 38, 133 meter 15, 85...
  • Page 238 rate wizard 61 Weighing Platform 4, 13, 14, 23, 38, 65, Rate Wizard 62 76, 160, 218 RCVD 31 weighing type 20, 66, 157, 158, 218 Rear Guide-Wall 13, 14 Weighing type 19, 65 Received 31, 54, 56, 113, 117, 118 Weighing Type 20, 45, 66, 157, 218 Remaining credit 82 reports 75, 113, 117, 118...
  • Page 239 A0109955/B- 13/05/2020...
  • Page 240 A0109955/B- 13/05/2020...

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