To change the postage for the weight of an envelope on the Quadient iX-1 Series:

1. Ensure You Are on the Home Screen
- The display should show the default mailing options.

2. Select the Weighing Mode
- The iX-1 has an automated weighing mode by default.
- If needed, you can manually enter the weight by selecting "Manual Weight Entry."

3. Weigh Your Item
- Place the envelope on the weighing platform.
- The system will automatically determine the weight and adjust the postage accordingly.

4. Confirm or Adjust the Postage
- Check the displayed postage amount.
- If needed, adjust the amount manually before printing.

5. Print the Postage
- Once the correct weight and postage are set, proceed to print the postage on the envelope.

This ensures accurate postage based on the envelope's weight.

This answer is automatically generated

Summary of Contents for quadient iX-1 Series

Page 1 User Guide Franking Machine iX-1 Series...
Page 2: Table Of Contents
Table of Contents Safety Information Safety Requirements .......................3 Symbols ..........................7 Glossary ..........................8 Meet Your Mailing System System Layout .........................11 Accessories ........................13 Control Panel Features ....................15 Connections ........................18 Power Management ......................20 Menu Reference Navigation Menu ......................25 Processing Mail Preparing and Starting your Work Session ............33 Choosing Imprint Type ....................37 Processing Examples ....................40 Settings ..........................53...
Page 3 Account Modes ......................100 Creating Accounts .......................105 Managing Accounts ....................108 Account Reports ......................114 Change Current Account ...................118 Rates Selecting a Rate ......................125 Managing Postal Rates ....................213 Reports Generating a Report ....................131 Available Reports ......................133 Online Services 10.1 Online Services Overview ..................147 10.2 OLS Call Types ......................148 10.3...
Page 4 Maintenance 13.1 Ink Cartridge ........................217 13.2 Service Processes ......................226 Troubleshooting 14.1 Machine Issues ......................231 14.2 Diagnostics ........................234 14.3 System Data ........................236 Specifications 15.1 Mail Specifications ....................243 15.2 General Specifications .....................244 15.3 Operating Conditions ....................245 15.4 System Specifications ....................246...
Page 6: Safety Information
Safety Information Safety Requirements ..............3 How to Disconnect your Mailing System ..............6 Symbols ..................7 Glossary ..................8...
Page 8: Safety Requirements
Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage (230V - 50Hz). THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact. •...
Page 9 Environmental Compliance A program is implemented for the recycling of worn mailing systems and systems at the end of their lifetime. Contribute in a responsible way to environmental protection by consulting your retailer's website, or by contacting them directly. CE Compliance CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA).
Page 10 General Safety • Before using your mailing system, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your mailing system. •...
Page 11: How To Disconnect Your Mailing System
Network/PC LAN Cable picture above Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning. • Do not install LAN connectors in a wet location. •...
Page 12: Symbols
Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations. TIP: advice to help save you time when processing your mail.
Page 13: Glossary
Glossary This manual uses the acronyms listed below. Acronym Description DHCP Dynamic Host Configuration Protocol External Return Address Local Area Network: link between computers Online Services Personal Computer Personal Identification Number Postal Security Device (Meter) Weighing Platform...
Page 14: Meet Your Mailing System
Meet Your Mailing System Get to know your Mailing System in this section. System Layout ................11 Accessories ..................13 Control Panel Features .............15 Connections .................18 Power Management ..............20 How to Switch to 'Sleep' or 'Wake' Mode ............20...
Page 16: System Layout
System Layout System Components Mail Path Inserting location of envelopes for printing. Weighing Platform Measures weight of mail pieces. Control Panel Controls the mailing system. Cover Allows you to access the ink cartridge. Inside Machine Front view...
Page 17 Bottom view Cover Pull the upper left side corner to open the cover. Prints the postal imprint on envelopes. Ink cartridge See also Changing the Ink Cartridge on page 217. Postal security device Postage meter. (PSD)
Page 18: Accessories
Accessories Report Printer (Optional) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support.
Page 19 Barcode Scanner (Optional) This scanner is used: • to identify accounts through barcodes...
Page 20: Control Panel Features
Control Panel Features Display Areas Rate and Services Indicates the current rate and services selected. Date Displays the date that will be printed. Postage Indicates the amount to be printed on the envelope. Weight Current weight used to calculate postage amount.
Page 21 Job Memory Displays selected job memory. Account Displays account currently selected. Weighing Type Current weighing method. Allows your selection of a Slogan. Indicates that a Slogan Slogan will be printed at the closest place of imprint. Allows your selection of an ERA. Indicates that an ERA will be printed at the left most of imprint.
Page 22 Short press: Displays the manual weight entry screen. Weight Long press: Access zero weighing platform function. KEYPAD Allows the entry of alpha or numeric values Alphanumeric (accounts or other set up information). Press a key Keys several times to display all possible characters. Clear/Reset Clears keypad entries and existing data in entry Rate...
Page 23: Connections
Connections Rear Connectors Your mailing system has Universal Serial Bus (USB) ports that allow you to connect a printer or memory devices. WP Port To Weighing Platform LAN Port To LAN USB ports To peripherals (see detail in next table) Power connector To AC mains adaptor...
Page 24 Right Side USB Connectors • To memory device Flat USB plug • To printer (optional) The Mailing System will detect the connection method on startup. Therefore, please connect the LAN cable before applying power to the system.
Page 25: Power Management
Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your mailing system is an Energy Star®...
Page 26 To change the period of time after which the mailing system switches to sleep mode, see How to Adjust the Time-outs page 167. Press (at the top right corner of the control panel). - A short press on the sleep/on/soft off mode button sets the machine to sleep mode.
Page 28: Menu Reference
Menu Reference The tables below list the options in the main menu and supervisor menu. To gain access to the menu, press Menu on the control panel. Navigation Menu ................25...
Page 30: Navigation Menu
Navigation Menu Main Menu Level 1 Level 2 See... 1. Imprint Type of Process and Type of Imprint on page 37 2. Batch Settings 2.1. Weighing Types Choosing a Weighing Type on page 58 2.2. Reset WP Zeroing the Weighing Platform on page 174 2.3.
Page 31 7.3. Audit Unlocking the PSD on page 8. Mailbox Using the Mailbox on page 9. Online Services 9.1. Ping Server OLS Connection Tests page 153 9.2. Test Server 9.3. Generic call Call Online Services on page 9.4. Machine Synchronisation Synchronise Call on page 151 9.5.
Page 32 Supervisor Menu Level 1 Level 2 Level 3 See... 1. Mailbox Using the Mailbox on page 196 2. Reports Reports on page 129 2.1. Credit Summary Credit Summary Report page 135 2.2. Credit History Credit History Report on page 2.3. Daily Usage Daily Usage Report on page 2.4.
Page 33 3.2.3. Auto Weight Automatic Weight Detection Detection on page 173 3.3. Default Imprint Parameters 3.3.1. Default ERA Changing the Default ERA page 182 3.3.2. Default Slogan Changing the Default Slogan Selection on page 183 3.3.3. Default Rate Changing the Default Rate page 181 3.3.4.
Page 34 7.1. System Info 7.1.1. Software Software Data on page 236 Information 7.1.2. Hardware Hardware Data on page 237 Information 7.1.3. Error List Error List on page 238 7.1.4. Counters Machine Counters on page 237 7.2. Cartridge 7.2.1. Ink Display Ink Information Information page 220 7.2.2.
Page 35 7.5. Network Advanced Settings Connection Settings on page 8. Options and updates 8.1. Options list How to Display Options page 199 8.2. Update ERA Slogans Managing ERAs on page 201 8.3. Update Slogan Managing Slogans on page 208 8.4. Rate Management Managing Postal Rates page 213 9.
Page 36: Processing Mail
Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a rate and weighing method and so on, depending on the type of process you need to apply to your mail. Preparing and Starting your Work Session .......33 How to Sort Mail ......................33 How to Log in and Start a Work Session .............34 Choosing Imprint Type .............37...
Page 38: Preparing And Starting Your Work Session
Preparing and Starting your Work Session Preparation steps These preparation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 34). •...
Page 39: How To Log In And Start A Work Session
Turning On Your System and Starting a Work Session Turning the system on automatically starts a work session on the Mailing System. At start-up, depending on specific settings: • The access to the system may be open. • You may have to enter a PIN code. •...
Page 40 Press to wake-up the system. The system may display one of the following screens: Home Screen [Normal]: Login Screen: Account Screen: If the following screen is displayed: - Home Screen [Normal]: If this screen is displayed, no other step is required to navigate through the system.
Page 41 How to Find an Account Find your account quicker: type the account number or use a barcode scanner instead of using up and down arrows. To type letters using the keypad, press the corresponding key several times in a row like a cell phone. (Example: To have "N"...
Page 42: Choosing Imprint Type
Choosing Imprint Type Type of Process and Type of Imprint The table below indicates the 'Type of imprint' to choose, depending on the type of process you want to apply to each set of mail. The column on the right indicates, for each Type of imprint, the options available for each type of imprint.
Page 43: How To Change The Current 'Type Of Imprint
Customizing Your Imprint To process mail, you must first choose a 'Type of imprint' you need. For example, you can select "Normal" to print postage, or "Received" to print the date on incoming mail. For each 'Type of imprint' you select, the Mailing System displays all the specifications - and only those specifications - for the type of process you will use.
Page 44 Select Type and press [OK]. The Type of imprint screen is displayed. Select the type of imprint in the list and press [OK]. The Imprint screen is updated and displays the menu items that allow you to modify the imprint options. Press to return to the home screen.
Page 45: Processing Examples
Processing Examples Applying Postage for [Normal] Mail Use the following settings to apply Postage for [Normal] Mail. How to Set Postage for [Normal] Mail The procedure below outlines steps in a recommended sequence to process your mail. • As mail requirements quickly vary, some settings may not be necessary, or their order may vary.
Page 46 Check or change the type of imprint, if you are not in [Normal] mode. Press and select: Imprint. The type of imprint is indicated on line 2 of the screen. To change the type of imprint, select the Type line, press [OK] and then select [Normal] in the Type of imprint screen, and press [OK].
Page 47 Additionally, you can configure imprint elements from the Imprint screen as follows: - One slogan: - One ERA: To select a Slogan, see How to Add (or Cancel) a Slogan on the Imprint on page 208. To select an ERA, see How to Add (or Cancel) an ERA on the Imprint on page 201.
Page 48: How To Process [Normal] Mail
You are now ready to print. How to Process [Normal] Mail In Manual weight entry mode Press Select Manual Weight Entry and press [OK]. The following screen is displayed. Enter the weight and press [OK]. The weight of the mail piece is displayed in the Weight area of the home screen and the postage amount is updated.
Page 49: How To Print Meter Labels
In Standard weighing mode , you can print postage directly on mail pieces from the [Normal] home screen: Put the mail piece on the WP. The weight of the mail piece is displayed in the Weight area of the home screen and the postage amount is updated.
Page 50 This mailing system requires double meter labels. Single meter labels will not work on this mailing system. Place your mail piece on the weighing platform and select your rate. Insert your double meter label into the system, with the side to be printed facing upwards.
Page 51: How To Process International Mail
Peel the meter label of its backing and apply it to your mail piece. How to Process International Mail The mailing system allows you to process items for international mailing by selecting the appropriate country when processing. For this example we will be processing a Global Value or Global Economy to Australia. Place the item on the weighing platform and press Select Wizard [8].
Page 52 Select Global Value [20] to [24] or Global Economic [25]. Select the destination country by entering the country number or by selecting the country from the list. To find the country, start keying in the name in the "Country" box. Select Format and press the button.
Page 53 Press the [OK] button to save and exit to the home screen. The cost is now displayed on the screen. How to Enter the Weight Manually Manual Weight Entry Manual Weighing allows you to enter the weight manually. You may have to enter the weight manually if a mail piece exceeds the weighing capacity of your Scale.
Page 54 Either: Press Press and select the path: Batch Settings Weighing Type The Weighing type screen is displayed. Select Manual Weight Entry. The Manual Weight Entry screen is displayed. You have to enter a weight that is above the capacity authorised for the WP.
Page 55: How To Set [Received] Mode Printing
Enter the weight (in g) and press [OK] to validate. If the weight exceeds a threshold, the rate will be chained to another rate. For more information, refer Rate Chaining on page 128. The home screen displays the Manual Weight Entry icon ( ) and the weight entered.
Page 56 Make sure you are on the home screen of the [Received] type of imprint. The type of imprint is indicated at the top of the home screen as illustrated. Check or change the type of imprint, if you are not in [Received] mode. Press and select: Imprint.
Page 57 Insert the envelope into the mail path against the rear-guide wall, with the side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is ejected.
Page 58: Settings
Settings Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account You can change the account to charge to any account created. In this example, we will change from "Marketing (account 01)" to "Sales (account 02)". To change accounts: As a user: Press...
Page 59 How to Change Account with a Barcode Scanner • Before using a barcode scanner with the system, it must be setup and configured by a Quadient service technician. • The barcode sheet of accounts that you create should be Free 3 of 9.
Page 60 If not already done, connect the barccode scanner to the mailing system via a USB port. The list of accounts barcodes that are available is typically placed near the mailing system.
Page 61 Select the account you want to use and scan. The current account number is displayed. Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 60).
Page 62 How to Select a Rate To select a rate: Either: Press Press and select the path: Rate selection The Rate selection screen is displayed. On this screen, you can: - Type a rate number 1 to 5 to select a rate or display rate options. - Press 8 to select the Rate wizard.
Page 63 How to Use Rate Chaining The rate table can implement the rate chaining function. For a selected rate if the weight exceeds a threshold, the rate shall be chained to another rate. When the printing with the rate chaining is done, the Machine shall return to the selected rate.
Page 64: How To Use Standard Weighing
How to Use Standard Weighing Standard Weighing In this mode, each mail piece is manually placed on the Weighing Platform, and then put into the mail path. Standard Weighing is the default weighing method when the mailing system is first turned on. To use Standard Weighing: From the Standard Weighing Home Screen, place an item on the scale.
Page 65: How To Enter The Weight Manually
How to Enter the Weight Manually Manual Weight Entry Manual Weighing allows you to enter the weight manually. You may have to enter the weight manually if a mail piece exceeds the weighing capacity of your Scale. To enter the weight manually from the home screen, you must first select the postal class: Select the postal rate.
Page 66 Enter the weight (in g) and press [OK] to validate. If the weight exceeds a threshold, the rate will be chained to another rate. For more information, refer Rate Chaining on page 128. The home screen displays the Manual Weight Entry icon ( ) and the weight entered.
Page 67 How to Change the Date You can set the Date to change the date at a fixed time. This is useful if you process mail after the last mail pickup for the day. This ensures that the proper date of mailing is printed for the next days mail pickup.
Page 68 On the Date screen, you can configure the printed date as follows: To choose another day, select the corresponding item in the list. icon indicates the current selection. The date can be advanced up to 7 days from today's date. Use the scroll button to select a different date.
Page 69 See also: • Managing ERAs on page 201 • Managing Slogans on page 208 How to Add (or Cancel) an ERA on the Imprint To add an ERA to the imprint, or to cancel the ERA:...
Page 70 From the home screen: Press and select: Imprint Select ERA slogans. The ERA list screen is displayed. Select the desired ERA in the list or select None for printing no ERA. icon indicates the current selection. Press [OK] to validate your selection. The Imprint screen is displayed with updated parameters (home screen: press See also •...
Page 71 How to Add or Cancel a Slogan on the Imprint To add a slogan to the imprint or cancel the slogan: From the home screen: Press and select: Imprint. Select Slogan. Select the slogan in the list or select None for printing no slogan. Press [OK] to validate your selection.
Page 72 How to Use a Job Memory Job Memories allow you to create a preset memory that can include the rate, ERA, slogan, weight (optional) and account (if activated) for the Type of imprint [Normal]. In account-activated configurations, Job Memories allow you assign postage costs to pre-selected accounts.
Page 74: Imprints
Imprints Imprint Configuration ...............71 How to Change the Date ..................71 How to Add (or Cancel) an ERA on the Imprint ..........201 How to Add or Cancel a Slogan on the Imprint ..........208 Job Memories ................184 How to Create a Job Memory .................184 How to Edit / Modify a Job Memory ..............185 How to Use a Job Memory ..................187...
Page 76: Imprint Configuration
Imprint Configuration How to Change the Date You can set the Date to change the date at a fixed time. This is useful if you process mail after the last mail pickup for the day. This ensures that the proper date of mailing is printed for the next days mail pickup.
Page 77 Select Date and press [OK]. The Date screen is displayed. On the Date screen, you can configure the printed date as follows: To choose another day, select the corresponding item in the list. icon indicates the current selection. The date can be advanced up to 7 days from today's date. Use the scroll button to select a different date.
Page 78 How to Add (or Cancel) an ERA on the Imprint To add an ERA to the imprint, or to cancel the ERA:...
Page 79 From the home screen: Press and select: Imprint Select ERA slogans. The ERA list screen is displayed. Select the desired ERA in the list or select None for printing no ERA. icon indicates the current selection. Press [OK] to validate your selection. The Imprint screen is displayed with updated parameters (home screen: press See also •...
Page 80 How to Add or Cancel a Slogan on the Imprint To add a slogan to the imprint or cancel the slogan: From the home screen: Press and select: Imprint. Select Slogan. Select the slogan in the list or select None for printing no slogan. Press [OK] to validate your selection.
Page 81 Job Memories The Job Memories are presets for your imprint types. You can quickly recall a saved setting to simplify operation and save time (see Using Job Memories on page 187). You can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.
Page 82 Enter the name of the new job memory, then press [OK]. Enter the preferences, press [OK] to validate and display the next list of parameters, if any. Repeat the previous step until the system displays the name of the new job memory in the list.
Page 83 Press to exit. How to Use a Job Memory Job Memories allow you to create a preset memory that can include the rate, ERA, slogan, weight (optional) and account (if activated) for the Type of imprint [Normal]. In account-activated configurations, Job Memories allow you assign postage costs to pre-selected accounts.
Page 84: Money Operations
Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Managing Credit ................81 How to Check the PSD (Meter) Credit ..............81 How to Add Credit to the PSD (Meter) ..............82 Unlocking the PSD (Postal Inspection) ........85 How to Unlock the PSD ....................85 Setting Warnings ..............171...
Page 86: Managing Credit
Managing Credit The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the credit (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network (see Connections on page 18) and that the connection is properly...
Page 87: How To Add Credit To The Psd (Meter)
Select the path: Credit Information. The screen displays your postage credit as shown below. Adding Credit You can add credit to your Mailing System at any time by complete the steps listed below. In order to complete your transaction, connection of your system to the Postal Services is required .
Page 88 From the home screen: Press Press and select the path: My Credit The Credit Menu is displayed. Select Credit. If the system asks for a PIN code, enter the code using the keypad and press [OK]. The Max-min reset amount screen is displayed. Press [OK].
Page 89 Press [OK] to start the connection to the Postal Server. If the crediting process is successful, the system displays a successful message. If crediting fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance. In the case of a communication error, the amount previously entered cannot be changed.
Page 90: Unlocking The Psd (Postal Inspection)
Unlocking the PSD (Postal Inspection) A LAN connection must be plugged into the mailing system to perform an Audit call. How to Unlock the PSD To unlock the PSD and manually connect to the Postal Server: From the home screen: Press Press and select the path: My Credit...
Page 91 Press [OK] to validate. If the audit is successful, the system displays a successful message. If the audit fails, the system displays a failure message explaining the cause of the error. Try to correct the cause and retry.
Page 92 Setting Warnings How to Set the High-Value Warning Amount A High Value Warning message warns the user the postage amount that they have entered is higher than a preset value. This high-amount warning prevents the user from accidentally printing high postage amounts. Example: £4.80 instead of £0.48. To set a high-value warning amount: As supervisor (see How to Log in as Supervisor...
Page 93 How to Set the Low-Credit Threshold A Low Credit Threshold warning warns the user that the credit remaining in the PSD (Meter) are getting low. More credit should be loaded. The Low Credit Value Warning can be set to any amount.
Page 94: Crediting Pin Code
Crediting PIN Code You can create a crediting PIN code to control access to only those who are authorised to add postage. How to Set/Cancel a Crediting PIN Code A Credit PIN Code can be set to control which users are able to load credit in the mailing system.
Page 95: Credit Reports
Credit Reports Credit History Report This report displays the last postage refill operations performed on the machine in a selected period. • Die Number (on printed report only) • Download date & time (Default period: previous 6 months) • Crediting amount •...
Page 96 Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the PSD. • Die Number. • Current Date and Time on printed report only. Output •...
Page 98: Accounts And Access Control
Accounts and Access Control Postage Tracking and Access Control .........95 Access Control ................96 How to Display and Change to 'Account with pin code' Mode ....103 How to Display and Change to 'No account with access control' Mode ..........................101 How to Change a Shared PIN Code ...............99 Account Modes .................100 How to Display and Change to 'No account' Mode ........100 How to Display and Change to 'No account with access control'...
Page 100: Postage Tracking And Access Control
Postage Tracking and Access Control Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorised use of a variety of functions. • Track postage expenditures: the Accounts function •...
Page 101: Access Control
Access Control The Access Control Function You can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your credit. The different access control policies you can implement are: •...
Page 102 As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown. Select 'Account with pin code'. Press [OK] to confirm.
Page 103 As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown. Select 'No account with access control'. Press [OK] to confirm.
Page 104: How To Change A Shared Pin Code
How to Change a Shared PIN Code If you want to prevent unauthorised use of the Mailing System and do not want to use accounts, use the “No Account with Access Control” mode. This provides a single PIN code for all authorised users.
Page 105: Account Modes
Account Modes The Accounts Function Activating the Accounts Function in the Mailing System is a convenient way to monitor, track and control postage expenses by, for example, associating accounts to departments in your organisation (Marketing, Sales, etc.) or to different companies, if the Mailing System is shared.
Page 106: How To Display And Change To 'No Account With Access Control' Mode
Select 'No Account'. Press [OK] to confirm. The Mailing System then confirms that the 'Account Mode' has been changed. How to Display and Change to 'No account with access control' Mode No account with access control • Postage usage is not tracked by account. •...
Page 107 Select 'No account with access control'. Press [OK] to confirm. If required, enter the PIN code and press [OK]. The Mailing System then confirms that the 'Account Mode' has been changed. Setting up 'Account' In 'Account' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing.
Page 108: How To Display And Change To 'Account With Pin Code' Mode
'Account' Mode Management Menu In Account Mode, the menu allows you to manage your accounts. See also • To add, modify or delete accounts, see Managing Accounts on page 108. How to Display and Change to 'Account with pin code' Mode Account with pin code •...
Page 109 Select 'Account with pin code'. Press [OK] to confirm. If required, enter the PIN code and press [OK]. How to Display and Change the 'Account Mode' To display and change the 'Account mode': As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Account Management...
Page 110: Creating Accounts
Creating Accounts Account summary • The number of accounts you can create is set to 10 if required. • Account names must be unique within the system. Account Format Description Item Number 30 Alphanumeric Number of the account. Two accounts cannot have Characters the same number.
Page 111 How to Create an Account To create an account, you have to activate the mode “Accounts”. See How to Display and Change the 'Account Mode' on page 108. From Account Mode Management screen, select Manage Account. The Manage Account screen is displayed. Select Account List.
Page 112 Press [OK] to validate. The Account creation summary screen displayed. Press [OK] to confirm the creation of the account.
Page 113: Managing Accounts
Managing Accounts How to Display and Change the 'Account Mode' To display and change the 'Account mode': As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown.
Page 114 Select Add Account. Enter Number of account and press [OK]. Enter Name of account and press [OK]. Choose the Status for the account and press [OK]. If you are in 'Account with pin code' mode, set a PIN Code for the account. Press [OK] to validate.
Page 115: How To View / Edit Account Information
How to View / Edit Account Information To view or edit an account: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Account management Manage account Account list The Account list screen is displayed. Select the account (or type the account number) and press [OK].
Page 116: How To Activate / Deactivate An Account
Press [OK] to validate. The Account modification summary screen is displayed. Press [OK] to accept the changes. How to Activate / Deactivate an Account This function allows you to create accounts in advance and prevent them being used before your account structure is complete. To activate or deactivate an account: As supervisor (see How to Log in as Supervisor...
Page 117: How To Delete An Account
Change Status parameter if necessary and press [OK]. Accept the changes by pressing [OK] (on the Account modification summary). If an account is deactivated it is no longer visible to the operator. How to Delete an Account To delete an Account: As supervisor (see How to Log in as Supervisor on page 160):...
Page 118 On the Account management screen, select Delete instead of Edit/Modify. A confirmation of account deletion is displayed. Press [OK] to delete the account. An account number cannot be modified. If you want to modify the account number, first delete the account and then create a new account with a new account number.
Page 119: Account Reports
Account Reports How to Generate the Account Report • This report displays the list of accounts in the mailing system. • To generate the report the Account Mode has to be 'Account' or 'Account with pin code'. • Report output is printer or USB memory key. To generate the Account Report: Make sure the current account mode is 'Account' or 'Account with pin code'.
Page 120 Select an Output and then press [OK]. Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value.
Page 121 Content Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. • The current account mode has to be 'Account' or 'Account with pin code'. • You have to select an account in the list of accounts, then the Begin date and the End date of the report.
Page 123: Change Current Account
Change Current Account How to Change Account You can change the account to charge to any account created. In this example, we will change from "Marketing (account 01)" to "Sales (account 02)". To change accounts: As a user: Press and select the path: Change Account The list of accounts that are available is displayed.
Page 124: How To Change Account With A Barcode Scanner
How to Change Account with a Barcode Scanner • Before using a barcode scanner with the system, it must be setup and configured by a Quadient service technician. • The barcode sheet of accounts that you create should be Free 3 of 9.
Page 125 If not already done, connect the barccode scanner to the mailing system via a USB port. The list of accounts barcodes that are available is typically placed near the mailing system.
Page 126 Select the account you want to use and scan. The current account number is displayed.
Page 128: Rates
Rates Selecting a Rate ...............125 How to Select a Rate ....................125 Managing Postal Rates ............213 How to Check your Rate Updates ................213 How to Download New Postal Rates ..............214 How to Use Rate Chaining ..................128...
Page 130: Selecting A Rate
Selecting a Rate How to Select a Rate To select a rate: Either: Press Press and select the path: Rate selection The Rate selection screen is displayed. On this screen, you can: - Type a rate number 1 to 5 to select a rate or display rate options. - Press 8 to select the Rate wizard.
Page 131 Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. You can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.
Page 132 How to Download New Postal Rates To download new rates: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Options and Updates Rate management The list of rate tables is displayed in the Rate management screen. The tables are identified by the effective date of the rate.
Page 133: How To Use Rate Chaining
How to Use Rate Chaining The rate table can implement the rate chaining function. For a selected rate if the weight exceeds a threshold, the rate shall be chained to another rate. When the printing with the rate chaining is done, the Machine shall return to the selected rate.
Page 134: Reports
Reports This section explains how you can access and print reports for your Mailing System. Generating a Report ...............131 How to Generate a Report ..................131 Available Reports ..............133 How to Generate the Account Report ..............133...
Page 136: Generating A Report
Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report To generate a Report (as a User): As a user:...
Page 137 Depending on the report type, the system may ask for preferences such as: - Period of time targeted (begin date, end date) - Desired account, etc. Select or type the required parameters and press [OK]. The Output selection screen is displayed. Use the [C] key to clear displayed parameter data (from right to left) and then enter the new parameter data you want.
Page 138: Available Reports
Available Reports How to Generate the Account Report • This report displays the list of accounts in the mailing system. • To generate the report the Account Mode has to be 'Account' or 'Account with pin code'. • Report output is printer or USB memory key. To generate the Account Report: Make sure the current account mode is 'Account' or 'Account with pin code'.
Page 139 Select an Output and then press [OK]. Credit History Report This report displays the last postage refill operations performed on the machine in a selected period. • Die Number (on printed report only) • Download date & time (Default period: previous 6 months) •...
Page 140 Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. • Die Number (on printed report only). • Day number. • Number of items purchased. • Total postage value for this day. Output Options •...
Page 141 Output • On label • Screen • USB printer Content IP Configuration Report The IP Configuration Report displays IP address information. • To generate this report the mailing system must be connected to the network with a LAN. • The report prints to a label. Output Options The IP Configuration Report outputs is: •...
Page 142 Machine Configuration Report This report displays all machine settings. Output Options • USB printer (if installed) • USB memory key...
Page 143 Content...
Page 144 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. •...
Page 145 Proxy Configuration Report The Proxy Configuration Report displays Proxy address information. Output Options The Proxy Configuration report output is: • Label Content...
Page 146 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. • The current account mode has to be 'Account' or 'Account with pin code'. • You have to select an account in the list of accounts, then the Begin date and the End date of the report.
Page 147 Base Errors Report This report displays the list of errors encountered on the mailing system and related to the base. Output Options • Screen • USB Printer • USB Key Content Meter Errors Report This report displays the list of errors encountered on the mailing system and related to the meter.
Page 148 Output Options • Screen • USB Printer • USB Key Content Server Connection History Report Provides a list of the Server Connection History where failed and successful connections appears. Output Options • Screen • USB Key Content...
Page 150: Online Services
Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as system software or optional features, and using services such as mail follow-up online. 10.1 Online Services Overview ...........147 10.2 OLS Call Types ...............148 How to Call Online Services Manually ..............148 How to Upload Report Data to the Online Services Server ......150 Synchronise Call ......................151...
Page 152: Online Services Overview
10.1 Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...
Page 153: Ols Call Types
10.2 OLS Call Types Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.
Page 154 As a user: Press and select the path: Online Services Generic Call The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.). Check your mailbox for messages: see Using the Mailbox on page 196. To trigger a generic call (as Supervisor): As supervisor (see How to Log in as Supervisor on page 160):...
Page 155: How To Upload Report Data To The Online Services Server
How to Upload Report Data to the Online Services Server An Upload Statistics call sends report data to the Online Services Server. To upload report data: As a user Press and select the path: Online Services Upload Statistics As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path:...
Page 156: Synchronise Call
Synchronise Call This type of call should only be done on a request from your Customer Service. This call updates the automatic call schedule of the machine and the features/options. To trigger a Synchronise call (as a User): From the home screen: Press and select the path: Online Services...
Page 157: How To Save Customer Data
How to Save Customer Data The Save Customer Data allows you to backup customer data (accounts, job memories, and so on) to the Online Services Server. It should only be performed on a request from by Customer Service. To save customer data: As supervisor (see How to Log in as Supervisor on page 160):...
Page 158: Ols Connection Tests
10.3 OLS Connection Tests Ping Server Diagnostic Test Sends a message to a server (if connected) to check the line. To ping the server (as a User): From the home screen: Press and select the path: Online Services Select Ping Server from the list displayed on the screen. After a successful connection the display shows: Press [OK].
Page 159: Test Server Diagnostic Test
Select Ping Server from the list displayed on the screen. After a successful connection the display shows: Press [OK]. Test Server Diagnostic Test Sends a message to a server to test the line. To test the server (as a User): From the home screen: Press and select the path: Online Services...
Page 160 Or, as supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Online Services Select Test Server from the list displayed on the screen. After a successful connection the display shows: Press [OK].
Page 161: System Online Services
10.4 System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.
Page 162: Configuring Your Mailing System
Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. 11.1 Settings Overview ..............159 11.2 Logging in / out as the Supervisor ........160 How to Log in as Supervisor ..................160 How to Exit the Supervisor Mode .................161 11.3 Display Settings ..............163 How to Adjust the Display Contrast ..............163...
Page 163 11.9 Connection Settings .............188 How to Set the Postal/Online Services Connection ........188 How to Set LAN Parameters ..................189 11.10 Date and Time ...............190 How to Check the Machine Time and Date ............190 How to Set the Automatic Date Advance Time ..........190...
Page 164: Settings Overview
11.1 Settings Overview This section describes two types of settings that are available on your system: • User settings, that only last as long as the user who applies them is logged in. • Supervisor settings, sets the default or permanent settings of your Mailing System. Other user settings are described in the corresponding sections: Processing Mail on page 31,...
Page 165: Logging In / Out As The Supervisor
11.2 Logging in / out as the Supervisor User Settings The user settings described in the sections below are: • Setting the display language. • Adjusting the screen contrast. Supervisor Settings Your Mailing System has one supervisor PIN code that allows you to configure the default settings and perform other functions such as managing accounts and access rights, generating certain reports, etc.
Page 166: How To Exit The Supervisor Mode
As a user: Press and select the path: Supervisor The Login screen is displayed. Type the supervisor PIN code and press [OK]. The supervisor Main menu is displayed. You can log in as supervisor by directly typing the supervisor PIN code, in place of a regular user PIN code, on Mailing Systems that ask for a PIN code at start-up.
Page 167 As supervisor: Press The system will go into 'Sleep' mode and supervisor is logged out.
Page 168: Display Settings
11.3 Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: Preferences Contrast Use the to increase or decrease the contrast.
Page 169 As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Default User Settings Default User Preferences Contrast Use the button to increase or decrease the contrast. The screen updates to the new setting. Press [OK] to validate.
Page 170: How To Change The Display Language
How to Change the Display Language To change the current display language: As a user: Press and select the path: Preferences Language Select the language you want to use. Press [OK] to validate. This user setting lasts as long as you are logged in. The standby mode will delete this setting.
Page 171 Select the default language. Press [OK] to validate. This setting will not be affected by the standby mode.
Page 172: System Time-Outs And Settings
11.4 System Time-outs and Settings Timeout settings include: • Sleep timeout • Soft Off timeout How to Change the 'Sleep timeout' Sleep Timeout: Period of inactivity after which the system automatically switches to 'Sleep' mode (see Power Management on page 20). To change the 'Sleep timeout': As a user: Press...
Page 173: How To Change The 'Soft Off Timeout
As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Default User Settings Timeout Settings Sleep Timeout The Sleep Timeout screen is displayed. Enter the value of the 'Sleep timeout'. Use the key [C] to clear the old setting and then enter a new value.
Page 174 As a user: Press and select the path: Batch Settings Timeout Settings Soft Off Timeout The Soft Off Timeout screen is displayed. Enter the new value of the 'Soft off time-out'. Use the [C] key to clear old settings then enter a new value. Press [OK] to validate.
Page 175 Press [OK] to validate.
Page 176: Setting Warnings
11.5 Setting Warnings How to Set the High-Value Warning Amount A High Value Warning message warns the user the postage amount that they have entered is higher than a preset value. This high-amount warning prevents the user from accidentally printing high postage amounts. Example: £4.80 instead of £0.48. To set a high-value warning amount: As supervisor (see How to Log in as Supervisor...
Page 177: How To Set The Low-Credit Threshold
How to Set the Low-Credit Threshold A Low Credit Threshold warning warns the user that the credit remaining in the PSD (Meter) are getting low. More credit should be loaded. The Low Credit Value Warning can be set to any amount.
Page 178: Weighing Settings
11.6 Weighing Settings The weighing settings include: • Activating / De-activating the WP Automatic Selection functionality. • Zeroing the weighing platform. • Setting the GEO code that corresponds to the geographical location of the Mailing System. How to Activate/De-active the Automatic Weight Detection on the WP This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system.
Page 179: How To Zero The Weighing Platform
Log in as the Supervisor (see How to Log in as Supervisor on page 160), then: From the main menu, select the path: Default User Settings Base Settings Auto Weight Detection Select No Auto Weight Detection to de-activate the function. Press [OK] to validate.
Page 180 From the home screen: Press and select the path: Batch Settings Reset WP To zero the Weighing Platform quickly, press and hold the button for approximately two seconds. The display prompts:. Remove all items from the Weighing Platform. Press [OK].
Page 181 Press [OK]. To zero the Weighing Platform as a supervisor: Log in as a supervisor, then: From the main menu and select the path: Machine Settings Reset WP The display prompts:. Remove all items from the Weighing Platform.
Page 182: How To Change The Geo Code
Press [OK]. Go to the Home screen and weight displays 0 (g). GEO Code The Weighing Platform provide mail piece weights that have to be corrected according to the geographical location of the mailing system, as weights can change with the altitude and latitude.
Page 183 See the map and table on the next pages to get the 5 digit GEO code from your location altitude and latitude, and enter the 5 digit using the keypad. Press [OK] to validate.
Page 184 Geodesic map...
Page 185 Geodesic codes...
Page 186: Postage Imprint Default Settings
11.7 Postage Imprint Default Settings The settings of the postage imprint 'by default' include: • Imprint default settings: sets the default rate, ERA and slogan for mailing operations • Automatic Date Advance: enables early date change to continue printing postage with the new date after post office closing hours.
Page 187: How To Change The Default Era
Press [OK] to validate. See also • Managing Postal Rates on page 213. How to Change the Default ERA To change the default ERA: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Default User Settings Default Imprint Parameters...
Page 188: How To Change The Default Slogan
How to Change the Default Slogan To change the default Slogan: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Default User Settings Default Imprint Parameters Default Slogan Selection Select the default slogan from the list, or None for no slogan. Press [OK] to validate.
Page 189: Job Memories
11.8 Job Memories The Job Memories are presets for your imprint types. You can quickly recall a saved setting to simplify operation and save time (see Using Job Memories on page 187). You can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.
Page 190: How To Edit / Modify A Job Memory
Enter the name of the new job memory, then press [OK]. Enter the preferences, press [OK] to validate and display the next list of parameters, if any. Repeat the previous step until the system displays the name of the new job memory in the list.
Page 191: How To Delete A Job Memory
Press to exit. How to Delete a Job Memory To delete a job memory: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Job Memory Management Select a job memory from the list of saved job memories. Press [OK] to validate.
Page 192: How To Use A Job Memory
How to Use a Job Memory Job Memories allow you to create a preset memory that can include the rate, ERA, slogan, weight (optional) and account (if activated) for the Type of imprint [Normal]. In account-activated configurations, Job Memories allow you assign postage costs to pre-selected accounts.
Page 193: Connection Settings
11.9 Connection Settings How to Set the Postal/Online Services Connection To add credit or access Online Services, the Mailing System can access the Internet through a high speed LAN (Local Area Network). LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
Page 194: How To Set Lan Parameters
Select LAN and press [OK]. See also • To physically connect the LAN to the base, see Connection Diagram on page 18. How to Set LAN Parameters LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
Page 195: Date And Time
11.10 Date and Time How to Check the Machine Time and Date To check the current time and date: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Machine Settings Date and Time Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time.
Page 196 As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Default User Settings Default Imprint Parameters Automatic Date Advance The Auto date advance screen is displayed. Select Set Hours, enter the Automatic Date Advance time (00:00 hours is not allowed) and press [OK].
Page 198: Options And Updates
Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional graphic and return address. 12.1 Overview .................195 How to Access the Options and Updates Menu ..........195 12.2 Using the Mailbox ..............196 How to Read Messages ...................196...
Page 200: Overview
12.1 Overview You can update your Mailing System by: • Adding new options. • Updating postal Rates. • Downloading custom Slogans or ERAs. To update your Mailing System's operating system, see Online Services on page 145. How to Access the Options and Updates Menu As supervisor (see How to Log in as Supervisor on page 160):...
Page 201: Using The Mailbox
12.2 Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. The Mailbox list screen indicates unread messages and allows you to delete read messages.
Page 202: How To Delete Messages
As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Mailbox The Mailbox screen is displayed. Select the message to read and press [OK]. Select Delete message to erase the message after you have read it. How to Delete Messages The mailbox allows you to receive messages from the mailing system or from customer service via the server.
Page 203 Select Delete to erase the message. To read Messages (as Supervisor): As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message.
Page 204: Managing Options
12.3 Managing Options How to Display the Options The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.
Page 205: How To Load New Options
How to Load New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server.
Page 206: Managing Eras
12.4 Managing ERAs The ERAs are pictures you can include on the left hand side of the imprint printed on mail pieces. ERA management is identical to Slogan management (Managing Slogans on page 208). As supervisor, you can: • Load ERAs. •...
Page 207 From the home screen: Press and select: Imprint Select ERA slogans. The ERA list screen is displayed. Select the desired ERA in the list or select None for printing no ERA. icon indicates the current selection. Press [OK] to validate your selection. The Imprint screen is displayed with updated parameters (home screen: press See also •...
Page 208: How To Display The List Of Eras
How to Display the List of ERAs The list of ERA displays the messages you have created and indicates with a check mark the default ERA, if any. To display the list of ERA: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Options and Updates...
Page 209: How To Modify An Era
How to Modify an ERA To modify an ERA: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Options and Updates Update ERA slogans The list of ERA is displayed in the ERA slogan management screen. Select an ERA and press [OK].
Page 210: How To Delete An Era
You can change the ERA slogan and press [OK] to display the next screen (Use [C] key to clear characters). You can change the ERA name and press [OK] to validate. The system updates the message. How to Delete an ERA To delete text: As supervisor (see How to Log in as Supervisor...
Page 211: How To Download New Eras
Select an ERA and press [OK]. The Slogan Settings screen is displayed. Select Delete ERA. Press [OK] to confirm deletion. The system updates the message list. How to Download New ERAs To download new ERAs:...
Page 212 From the home screen: From the main menu, select the path: Options and Updates Update ERA slogans The list of ERA is displayed in the ERA slogan management screen. Select Check for Updates and press [OK]. The Mailing System connects to the Online Services server and downloads available ERAs.
Page 213: Managing Slogans
12.5 Managing Slogans The Slogans are graphical slogans you can add on the left hand side of the imprint printed on mail pieces. You can: • Display the list of slogans. Rename or delete slogans from the list. • Download new slogans. The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server.
Page 214: How To Display The List Of Slogans
Select the slogan in the list or select None for printing no slogan. Press [OK] to validate your selection. The Imprint screen is displayed with updated parameters (home screen: press See also • Managing Slogans on page 208 How to Display the List of Slogans The list of slogans includes the slogans that are installed in the Mailing System and indicates with a check mark the active slogan.
Page 215: How To Modify A Slogan
How to Modify a Slogan To modify a slogan: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Option and Updates Update Slogans The list of Slogans is displayed in the Slogan management screen. Select the slogan and press [OK].
Page 216: How To Delete A Slogan
How to Delete a Slogan To delete a slogan: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Option and Updates Update Slogans The list of Slogans is displayed in the Slogan management screen. Select the slogan and press [OK].
Page 217: How To Download New Slogans
Select Delete. The system asks for a confirmation. Press [OK] to confirm deletion. The system updates the slogan list. How to Download New Slogans To download new slogans: From the home screen: From the main menu, select the path: Option and Updates Update Slogans The list of Slogans is displayed in the Slogan management screen.
Page 218: Managing Postal Rates
12.6 Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. You can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.
Page 219: How To Download New Postal Rates
How to Download New Postal Rates To download new rates: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Options and Updates Rate management The list of rate tables is displayed in the Rate management screen. The tables are identified by the effective date of the rate.
Page 220: Maintenance
Maintenance 13.1 Ink Cartridge ................217 How to Change the Ink Cartridge ................217 How to Display Ink Level and Cartridge Data ..........220 How to Clean the Print Heads Automatically ..........231 How to Clean the Printing Head Manually ............223 How to Align the Print Heads ................224 13.2 Service Processes ..............226 How to Run the Registration Update ..............226...
Page 222: Ink Cartridge
13.1 Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains blue ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the cartridge nozzles to be cleaned regularly to provide a good printing quality.
Page 223 As a user: Press and select the path: Cartridge Headset Replacement To change the Ink cartridge logged as Supervisor: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Maintenance Cartridge Headset replacement The cartridge moves to the 'replacement' position, and the following message is...
Page 224 Pull on the left side of the blue lever, to unlock the cartridge. Pull the cartridge towards you to disengage it. Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until it stops. Put the blue lever back into place.
Page 225: How To Display Ink Level And Cartridge Data
How to Display Ink Level and Cartridge Data Ink Cartridge Data includes information such as consumption and date installed. To display the ink cartridge data (as a User): As a user: Press and select the path: Cartridge Ink information The Ink information screen is displayed. To display the ink cartridge data (as Supervisor):...
Page 226 As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Maintenance Cartridge information The Ink information screen is displayed. How to Clean the Print Heads Automatically Each ink cartridge contains one print head. If after cleaning the print head, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink ...
Page 227 As a user: Press and select the path: Cartridge Cleaning Process The cleaning starts automatically. To clean the print heads automatically (as Supervisor): As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Maintenance Cartridge Cleaning Process The cleaning starts automatically.
Page 228: How To Clean The Printing Head Manually
How to Clean the Printing Head Manually If automatic cleaning is not sufficient, you can clean the printing head manually. To clean the printing head manually: Open the cover. Remove the ink cartridge (See How to Change the Ink Cartridge on page 217).
Page 229: How To Align The Print Heads
How to Align the Print Heads After installing a new ink cartridge you should verify that the ink cartridge print heads are aligned. To align the print heads: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Maintenance Cartridge...
Page 230 Put a piece of paper in the mail transport. The system prints a test pattern. The Set Cartridge alignment screen is displayed. Check the printed pattern and use the up/down keys to select the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate.
Page 231: Service Processes
13.2 Service Processes How to Run the Registration Update The Update Registration process is only to be completed at a request from Customer Service. • This procedure is used if you have changed your address. • Contact your Customer Service to change your information then you will be instructed to perform the update registration procedure.
Page 232 Press [OK] to begin the procedure. Press [OK] to start the update registration transaction. The message "Transaction successful" is displayed. Press [OK]. A message for entering the geodesic code. Please refer to User Guide for allowed values. Press [OK]. Enter the Geocode. Press [OK].
Page 233 10. Press [Finish] to return to menu. 11. Press the Sleep/Wake button to exit.
Page 234: Troubleshooting
Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 14.1 Machine Issues ...............231 How to Clean the Print Heads Automatically ..........231 14.2 Diagnostics ................234 How to Access Diagnostic Data ................235 14.3 System Data ................236 How to Display Software Data ................236 How to Display Hardware Data ................237 How to Display the Machine Counters ...............237...
Page 236: Machine Issues
14.1 Machine Issues How to Clean the Print Heads Automatically Each ink cartridge contains one print head. If after cleaning the print head, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink ... It is time to replace the ink cartridge. To clean the print heads automatically (as a User): As a user: Press...
Page 237 As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Maintenance Cartridge Cleaning Process The cleaning starts automatically. The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem.
Page 238 Weight of the items on WP Remove the package and if possible, weigh it exceeds the max capacity defined on another scale. in Weighing Platform (you have Use Manual Weight Entry mode to enter the placed a package on the platform weight and determine the postage.
Page 239: Diagnostics
14.2 Diagnostics Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports. The System Data gives data about the status of the system and the events or errors that have occurred.
Page 240: How To Access Diagnostic Data
How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.
Page 241: System Data
14.3 System Data How to Display Software Data The Software Data contains the following information: PSD#, Loader, OS, PACK, XNDF DATA DELTA, language, variant. To display Software Data: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Maintenance System Info...
Page 242: How To Display Hardware Data
How to Display Hardware Data The Hardware Data contains the following information: P/N of the base and the PSD. To display hardware data: As supervisor (see How to Log in as Supervisor on page 160): From the main menu, select the path: Maintenance System Info Hardware...
Page 243: How To Display The Error List
The system displays the data of the machine counters. How to Display the Error List The display show the list of the errors occurred in the machine (Base errors, Meter errors and Server connection history). To display the error list: As supervisor (see How to Log in as Supervisor on page 160):...
Page 244 Select the Base errors list or the Meter errors list or Server connection history. Press [OK] to validate.
Page 245 The system displays the selected list in a table with, for each error: The Code of the error. The Date where appends the error. The Cycles count when the error occurred. Note the Code and refer to your customer service.
Page 246: Specifications
Specifications This sections contains the main specifications of your Mailing System. 15.1 Mail Specifications ..............243 15.2 General Specifications ............244 15.3 Operating Conditions ............245 15.4 System Specifications ............246...
Page 248: Mail Specifications
15.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale). Envelopes: • Minimum Weight: 3 g • Maximum Weight: 750 g • Minimum Envelope Thickness: 0,2 mm •...
Page 249: General Specifications
15.2 General Specifications Dimensions (Width x Length x Height) • Base: 250 mm x 375 mm x 260 mm Weight • Base: 10.6 kg Power • Frequency: 50 Hz • Max. current rating (full configuration): 0.2 A • Power supply: 230 V (+/– 10%) 2 poles with EARTHED circuit (up to standards NFC15-100)
Page 250: Operating Conditions
15.3 Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...
Page 251: System Specifications
15.4 System Specifications Accounts The number of accounts is set to 10 by default.
Page 252 Index Access Control 95, 96 Feeder 5 Account 15, 25, 27, 34, 36, 53, 54, 67, 78, 95, 96, 97, 100, 101, 102, 103, 105, 111, 112, 114, 115, 116, 118, 119, Generate 114, 131, 133, 136, 234 133, 139, 141, 147, 187 accounts 14, 16, 27, 36, 53, 54, 67, 78, 95, 99, 100, 102, 103, 105, 111, Imprint 11, 25, 27, 37, 38, 40, 63, 181,...
Page 253 Weighing type 15, 25, 173 OFF 6, 167, 168 Online Services 8, 25, 27, 126, 127, zero 16, 174 145, 147, 150, 156, 188, 195, 200, 201, 213 Option List 199 Options List 27 PIN code 27, 34, 82, 89, 95, 96, 97, Platform 232 postage amount 15, 56, 87, 171 Postal Security Device 8, 11...
Page 254 A0163775/A - 12/06/2024...

quadient iX-1 Series User Manual

Table of Contents

2 Meet Your Mailing System

4 Processing Mail

5 Imprints

6 Money Operations

7 Accounts and Access Control

8 Rates

9 Reports

10 Online Services

11 Configuring Your Mailing System

12 Options and Updates

13 Maintenance

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Table of Contents