Page 1 User Guide Franking Machine iX-5...
Page 2: Table Of Contents
Table of Contents Safety information Safety Requirements .......................3 How to Enable an Emergency Stop ................7 Symbols Used ........................8 Glossary ..........................9 Meet Your Mailing System System Layout .........................13 Accessories ........................16 Control Panel Features ....................19 Connections ........................23 Power Management ......................25 Processing Mail Preparing and Starting your Work Session ............31 Choosing Imprint Type ....................35 Processing Examples ....................41...
Page 3 Accounts and Access Control Postage Tracking and Access Control ..............123 Access Control ......................124 Account Modes ......................128 Creating Accounts .......................135 Managing Accounts ....................138 Import Export Accounts .....................143 Managing Operators ....................147 Account/Operator Reports ..................153 Change Current Account ...................158 Rates Rates ..........................165 Managing Postal Rates ....................273 Reports Generating a Report ....................173 Available Reports ......................175...
Page 4 11.3 Managing Options .....................260 11.4 Managing Slogans ....................262 11.5 Managing ERAs ......................267 11.6 Managing Postal Rates ...................273 11.7 Managing Prepaid Imprints (PPI's) ..............275 Maintaining your Mailing System 12.1 Maintaining the Ink Cartridge ................279 12.2 Filling and Adjusting the Feeder Sealer .............288 12.3 Maintenance Processes ...................293 Troubleshooting...
Page 6: Safety Information
Safety information This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. Safety Requirements ..............3 How to Disconnect your Mailing System ..............6 How to Enable an Emergency Stop .........7 Symbols Used ................8 Glossary ..................9...
Page 8: Safety Requirements
Safety Requirements Power Connection Before connecting, check whether the mailing system is suitable for the local AC power voltage (230V - 50Hz). THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an socket provided with a protective ground contact. •...
Page 9 Environmental Compliance A program is implemented for the recycling of worn mailing systems and systems at the end of their lifetime. Contribute in a responsible way to environmental protection by consulting your retailer’s website or by contacting them directly. CE Compliance CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA).
Page 10 General Safety • Before using your mailing system, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your mailing system. •...
Page 11: How To Disconnect Your Mailing System
Network/PC LAN Cable pictured above Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning. • Do not install LAN connectors in a wet location. •...
Page 12: How To Enable An Emergency Stop
How to Enable an Emergency Stop To stop the run process immediately: Press...
Page 13: Symbols Used
Symbols Used Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations. TIP: advice to help save you time when processing your mail.
Page 14: Glossary
Glossary This manual uses the acronyms listed below. Acronym Description DHCP Dynamic Host Configuration Protocol Domain Name System External Return Address IDentification Kerberos Key Distribution Center Local Area Network: link between computers Mail Accounting Software: allows you to remotely manage mailing accounts and associated reports Online Services Personal Computer...
Page 16: Meet Your Mailing System
Meet Your Mailing System Get to know your Mailing System in this section. System Layout ................13 Accessories ..................16 Control Panel Features .............19 Connections .................23 Power Management ..............25 How to Turn the Mailing System to Sleep/Soft Off Mode .......25 How to Turn the Mailing System to Off Mode ............26...
Page 18: System Layout
System Layout Mailing System with Auto-feeder Automatically feeds the system with envelopes Auto-Feeder (optional). Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System. Weighing Platform Measures the weight of mail pieces. Control Panel Allows you to control the Mailing System.
Page 19 Catch Tray Receives mail pieces after processing. Mailing System with Auto-feeder Sealer Auto-Feeder with Automatically feeds the system with envelopes. Sealer Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System. Weighing Platform Measures the weight of mail pieces.
Page 20 Catch Tray Receives mail pieces after processing. Inside System Base Ink Cartridge Prints the postal imprint on envelopes. Postal Security Device Postage meter. Stores postage credit and tracks (PSD) postage usage. Cover Lift from the front to open.
Page 21: Accessories
Accessories USB Keyboard (Optional) Usage A USB keyboard can be connected to the mailing system. This keyboard is a standard personal computer keyboard with an additional touchpad. It allows the input of data to your mailing system. To use the numerical keys, ensure that [Num lock] is activated. You can use the shortcuts listed in the table below.
Page 22 Touchpad use The touchpad on the keyboard or a USB mouse plugged into the system allow you to make the same selections or actions as with your finger, using its pointing device. They allow you to do the same selections or actions as with your finger on the touch screen.
Page 23 Barcode Scanner (Optional) This scanner is used: • to identify accounts through barcodes.
Page 24: Control Panel Features
Control Panel Features Display Areas Rate and Services Indicates the current rate and services selected. Date Displays the date that will be printed.
Page 25 Postage Indicates the amount to be printed on the envelope. Weight Current weight used to calculate postage amount. Mailbox Indicates unread messages in message box. Job Memory Displays selected job memory when applicable. Account Displays account currently selected. Counts the envelopes or labels printed since the last Item Counter counter reset.
Page 26 Accesses credit management (including adding Credit credit). Accesses preset imprint and account memories. Job Memories These presets are managed by the supervisor. Print Labels Switches to label printing (instead of envelopes). Rate Selection Displays the rate selection screen. Accesses imprint selection and imprint set up Imprint screens.
Page 27 Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric 2ABCabc 3DEFdef 4GHIghi 5JKLjkl 6MNOmno 7PQRSpqrs 8TUVtuv 9WXYZwxyz . , # / : @ * ? & ! - + \ 'Clear' function...
Page 28: Connections
Connections Connectors Your Mailing System has USB ports that allow you to connect to a printer or a USB memory key. Power Connector and To wall socket or feeder Switch USB Port Type B To connect PC COM2/3 To weighing platform COM1 To auto feeder Three USB Ports...
Page 29 Detail of Connections COM2/3 Base to weighing platform connection Wall Socket Power Source COM1 Feeder to Base connection (without optional sealer) Power connectors Power connectors are shown in section Connectors on page 23.
Page 30: Power Management
Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star®...
Page 31: How To Turn The Mailing System To Off Mode
To change the period of time after which the mailing system switches to 'sleep' mode, see How to Change System Time-outs on page 215. Press (at the top right corner of the control panel). - A short press on the Sleep/On/Soft off mode button sets the machine to 'Sleep' mode.
Page 32 Turn Off your Mailing System. The circle (or O) indicates the system is OFF.
Page 34: Processing Mail
Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail. Preparing and Starting your Work Session .......31 How to Sort Mail ......................31 How to Log in and Start a Work Session .............32 Choosing Imprint Type .............35...
Page 35 How to Change the Date ..................95 How to Add (or Cancel) a Slogan on the Imprint ..........262 How to Add (or Cancel) an ERA on the Imprint ..........267 How to Move the Imprint (Print Offset) ..............86 Advanced Operations ...............89 How to Reset Batch Counters ..................89 How to Count Mail pieces by Weighing ...............90 How to Fill the Automatic Label Dispenser ............91...
Page 36: Preparing And Starting Your Work Session
Preparing and Starting your Work Session Preparation Steps These preparation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 31). •...
Page 37: How To Log In And Start A Work Session
Accounts to allocate costs to (only if you have to select an account at login, see Settings on page 66). Rates to apply and services to add. Physical characteristics. Separate mail pieces that exceed the weight, size or thickness allowed in the system mail path (see Mail Specifications on page 315).
Page 38 Press to wake-up the system. The system may display one of the following screens: Home screen [Normal] Login Screen Account Screen...
Page 39 If the following screen is displayed: - Home Screen [Normal]: If this screen is displayed, no other step is required to navigate through the system. - Login Screen: If the login screen is displayed, enter your PIN code. - Account Screen: If the account screen is displayed, select your account as follows.
Page 40: Choosing Imprint Type
Choosing Imprint Type Type of Process and Type of Imprint The table below indicates the type of imprint to choose, depending on the type of process you want to apply to each set of mail. The column on the right indicates the options available for each type of imprint. If you do not set any parameter, the mailing system uses default values.
Page 41 Type of process Type of imprint Available Imprint options Applying postage to outgoing [Normal] • Rate mail • Weight (Printing Normal • Date Mail on page 41) • ERA (optional) • Slogan (optional) • Print offset (optional) • Sealing (optional) Enter the postage amount [Payment Surcharge •...
Page 42: How To Change The Current Type Of Imprint
Customising Your Imprint To process mail, you must first choose a 'Type of imprint' you need. For example, you can select “Normal” to print postage, or “Received” to print the date on incoming mail, or “Pass Through” for seal only applications. For each 'Type of imprint' you select, the Mailing System displays all the specifications - and only those specifications - for the type of process you will use.
Page 43 Either: Press Press and select: Imprint The Imprint screen is displayed. Select Imprint type. The Type of imprint screen is displayed. Select the type of imprint in the list and press [OK]. The Imprint screen is updated and displays the menu items that allow you to modify the imprint options.
Page 44: How To Use The Feeder
Using the Feeder The procedure below describes how to place a stack of mail pieces in the Hopper. Depending on the weighing method you choose to run mail, you may have to insert the envelopes one by one or place a stack of envelopes in the hopper. How to Use the Feeder Feeding a stack of mail pieces: Fan the envelopes to separate them.
Page 45 Thickness Setting: The feeder have 2 thickness settings that you can use according to the envelopes you have to process. Use this setting if several thin envelopes pass at one time through the feeder or, if thick envelopes are blocked at the entrance of the mail path.
Page 46: Processing Examples
Processing Examples Normal Mail To apply Postage for [Normal] mail, follow the settings below. How to Set Postage for [Normal] Mail The procedure below outlines steps in a recommended sequence to process your mail. • As mail requirements quickly vary, some settings may not be necessary, or their order may vary.
Page 47 Check or change the type of imprint, if you are not in [Normal] mode. Press to access the Imprint screen: To change the type of imprint, select Imprint type and then select [Normal] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 37.
Page 48 Additionally, you can configure imprint elements from the Imprint screen as follows: Check or change the Slogan selection: Select Slogan and then select a Slogan (or None) in the Slogan list screen. For more details, see How to Add (or Cancel) a Slogan on the Imprint on page 262.
Page 49 Select a rate and add services. Press to open the Rate selection screen. Type a rate number to select a rate or display new rate options. Select Other selections to gain access to the Rate History or Rate Wizard options that follow: - Select Rate History to choose a recently selected rate.
Page 50: How To Process [Normal] Mail
How to Process [Normal] Mail Mail processing mainly depends on the weighing method you have chosen. It is indicated by the icon in the Weighing Type zone of the screen. In mode Standard Weighing ( From the [Normal] home screen, to print postage directly on mail pieces: Put the mail piece on the Weighing Platform.
Page 51 In optional mode Differential Weighing ( From the [Normal] home screen: Place the stack of mail to process on the Weighing Platform, then follow the instructions on the screen or the steps below. Remove the first mail piece from the top of the stack. The Mailing System displays weight and postage on the home screen and starts motors automatically.
Page 52 Remove the first mail piece from the top of the stack. The Mailing System displays weight and postage on the home screen, starts motors and prints the label automatically. If you inadvertently remove more than one item from the WP, replace removed items on WP before weight stabilisation to avoid printing label (about 1.5 seconds).
Page 53: How To Print Meter Tapes
The Mailing System applies postage and the mail piece (or label) is sent to the catch tray. When sealer is activated, collect the mail stack in the catch tray and put stack aside to let envelopes dry. To print several identical labels: Press and enter the number of labels.
Page 54 This mailing system requires double meter tapes. Single meter tapes will not work on this mailing system. Place your mail piece on the weighing platform and select your rate.
Page 55 Press the green [Start] button. Slide your double meter tape though the mailing system. Peel the meter tape of its backing and apply it to your mail piece.
Page 56 How to Enter the Weight Manually Manual Weight Entry Manual Weighing allows you to enter the weight manually. You may have to enter the weight manually if a mail piece exceeds the weighing capacity of your Scale. To enter the weight manually from the home screen, you must first select the postal class: Select the postal rate.
Page 57 Either: Press and select the path: Batch settings Weighing Press type The Weighing type screen is displayed. Select Manual Weight Entry. The Manual Weight Entry screen is displayed. You have to enter a weight that is upper than the capacity authorised for the WP.
Page 58: How To Set [Received] Mode Printing
Press to return to the home screen. The home screen displays the Manual Weight Entry icon ( ) and the weight entered. How to Set [Received] Mode printing This section describes how to use the [Received] type of imprint, to: •...
Page 59 Check or change the type of imprint, if you are not in [Received] mode. Press to access the Imprint screen: To change the type of imprint, select Imprint type and then select [Received] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 37.
Page 60: How To Set [Pass Through] Mail Processing
Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is sent to the catch tray. How to Set [Pass Through] Mail processing This section describes how to use the [Pass Through] type of imprint, for: •...
Page 61 Check or change the type of imprint, if you are not in [Pass Through] mode. Press to access the imprint screen: To change the type of imprint, select Imprint type and then select [Pass through] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 37.
Page 62: Printing [Ppi] Mail
Printing [PPI] Mail How to Set Postage for [PPI] Mail Required settings: Check that you are in the [PPI] type of imprint. If not, see section Selecting the Type of Imprint on page 95. The type of imprint is indicated at the top of the home screen: Check or change the type of imprint, if you are not in [PPI] mode.
Page 63: How To Process [Ppi] Mail
Select the PPI to use. Selecting a Pre-Paid Imprint (PPI) on page 73. Select a weighing type. Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses a weighing platform or the dynamic scale (if installed) to save time: see Choosing a Weighing Type on page 73.
Page 64 Remove the envelope from the WP and insert it into the mail path against the rear-guide wall, side to be printed facing upwards. If mail piece is bigger than mail path maximum thickness (see Mail Specifications on page 315), press before you press to print a label.
Page 65 To print the imprint, insert the mail piece into the base against the rear-guide wall, side to be printed facing upwards. If mail piece is bigger than mail path maximum thickness (see Mail Specifications on page 315), press before you press to print a label.
Page 66 Remove the first mail piece from the top of the stack. The Mailing System displays weight and postage on the home screen, starts motors and prints the label automatically. If you inadvertently remove more than one item from the WP, replace removed items on WP before weight stabilisation to avoid printing label (about 1.5 seconds).
Page 67 Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. If mail piece is bigger than mail path maximum thickness (see Mail Specifications on page 315), press before you press to print a label. The label is printed at once. The Mailing System applies postage and the mail piece (or label) is sent to the catch tray.
Page 68: Payment Surcharge
Payment Surcharge How to Set [Payment Surcharge Entry] Mode printing Payment Surcharge can only be used to reimburse Royal Mail for underpriced mail and surcharges. Required settings: Make sure you are on the home screen of the [Payment Surcharge Entry] type of imprint.
Page 69 Check or change the type of imprint. Press to access the Imprint screen: To change the type of imprint, select Imprint type and then select [Payment Surcharge Entry] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 37.
Page 70 On the [Payment Surcharge Entry] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is sent to the catch tray.
Page 71: Settings
Settings Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account You can change the account to charge to any account created. In this example, we will change from "Marketing (account 01)" to "Sales (account 02)". To change accounts:...
Page 72 As a user: Press and select the path: Change Account The list of accounts that are available is displayed. Select the account you want to use and press [OK].
Page 73 Press to return to the home screen. The current account number is displayed. How to Change Account with a Barcode Scanner • Before using a barcode scanner with the system, it must be setup and configured by a service technician. •...
Page 74 If not already done, connect the barcode scanner to the mailing system via a USB port. The list of accounts barcodes that are available is typically placed near the mailing system. Select the account you want to use and scan.
Page 75 The current account number is displayed. Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 79).
Page 76 Either: Press Press and select the path: Rate selection The Rate Selection screen is displayed. On that screen, you can: Press one of the rate buttons (or type the number) to select the rate or display rate options. Press Other selections and then Rate History to select a recently selected rate or Rate Wizard to build the rate with the wizard help.
Page 77 How to Use Rate Chaining The rate table can implement the rate chaining function. For a selected rate if the weight exceeds a threshold, the rate shall be chained to another rate. When the printing with the rate chaining is done, the machine shall return to the selected rate.
Page 78: How To Select A Ppi
How to Select a PPI To select a PPI: On the PPI Home screen: Press and then select PPI name. The Select PPI screen is displayed. To select a PPI on that screen, you can: - Type the PPI number. - Select the PPI using the arrows.
Page 79: How To Use Standard Weighing
How to Use Standard Weighing Standard Weighing In this mode, each mail piece is manually placed on the Weighing Platform, and then put into the mail path. • Standard Weighing is the default weighing method when the mailing system is first turned on. •...
Page 80: How To Use Differential Weighing
The default mail class is displayed. Press . System motors start running. You remove the mail piece from the scale and run the mail piece through the mailing system. The display shows "Printing in progress". How to Use Differential Weighing Differential Weighing (optional) This mode speeds up the weighing process and increases your efficiency: all the mail...
Page 81 Press The Weighing type screen is displayed. Select Differential Weighing type The Weighing type is changed to Differential Weighing. Place the mail piece on Weighing Platform.
Page 82: How To Use Differential Weighing Automatic Label
As you remove each piece the weight and selected rate and services is displayed for the piece that is removed. Run the piece through the mailing system to be printed with the indicia. How to Use Differential Weighing Automatic Label Differential Weighing Automatic Label (optional) This mode is identical to Differential Weighing except that the system automatically...
Page 83 Select Differential Weighing Automatic Label type The Weighing type is changed to Differential Weighing Automatic Label. Place the mail piece on Weighing Platform. As you remove each piece the weight and selected rate and services is displayed for the piece that is removed.
Page 84: How To Enter The Weight Manually
Press [Start] to print the label. How to Enter the Weight Manually Manual Weight Entry Manual Weighing allows you to enter the weight manually. You may have to enter the weight manually if a mail piece exceeds the weighing capacity of your Scale. To enter the weight manually from the home screen, you must first select the postal class: Select the postal rate.
Page 85 Either: Press and select the path: Batch settings Weighing Press type The Weighing type screen is displayed. Select Manual Weight Entry. The Manual Weight Entry screen is displayed. You have to enter a weight that is upper than the capacity authorised for the WP.
Page 86 Press to return to the home screen. The home screen displays the Manual Weight Entry icon ( ) and the weight entered. Configuring the Imprint Depending on the current Type of imprint, you can modify the elements printed on mail pieces as follows: •...
Page 87 Either: Press Press and select the path: Imprint The Imprint screen is displayed. Select Date. The Date screen is displayed.
Page 88 On the Date screen, you can configure the printed date as follows: To choose another day, select the corresponding item in the list. icon indicates the current selection. The date can be advanced up to 7 days from today's date. Use the scroll button to select a different date.
Page 89 How to Add (or Cancel) a Slogan on the Imprint To add a slogan to the imprint or cancel the slogan: Either: Press or Press and select the path: Imprint Select Slogan. The Select Slogan screen is displayed.
Page 90 Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. Press [OK] to validate your selection. The Imprint screen is displayed with updated parameters (home screen: See also • Managing Slogan on page 262 How to Add (or Cancel) an ERA on the Imprint To add an ERA to the imprint, or to cancel the ERA: Either:...
Page 91: How To Move The Imprint (Print Offset)
How to Move the Imprint (Print Offset) You can move the imprint away from the edge of the envelope when printing on thick envelopes with rounded edges. 1 - Imprint printing offset To add an offset to the imprint position: As a user: Press and select the path:...
Page 92 How to Use a Job Memory Job Memories allow you to create a preset memory that can include the rate, ERA, slogan for the Type of imprint you would like to use. In account-activated configurations, Job Memories allow you assign postage costs to pre-selected accounts.
Page 93 Press [OK] to validate your selection. The job memory zone (Mem) of the home screen displays the current job memory number and name. Using the Sealing Function When the mailing system is equipped with a feeder with sealer, the mailing system can seal the mail piece processed on the path.
Page 94: Advanced Operations
Advanced Operations How to Reset Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset. To produce reports associated to counters, see Reports on page 171. To reset a Counter: On the Homescreen display: Press the Reset counter button The counter is reset.
Page 95: How To Count Mail Pieces By Weighing
As a user: Press and select the path: Batch settings Start batch counters Select the counter you wish to reset and press [OK]. How to Count Mail pieces by Weighing This function uses the Weighing Platform to count a stack of identical mail pieces. To count mail pieces by weighing: As a user: Press...
Page 96: How To Fill The Automatic Label Dispenser
How to Fill the Automatic Label Dispenser The Label Dispenser allows you to print postage on precut labels. To fill the Label Dispenser: Stack the labels and insert them in the dispenser, face to print on the right-hand side and peel-off tab on the top. Push the block of labels down until you feel the label “click”...
Page 98: Imprints
Imprints Imprint Configuration ...............95 How to Change the Date ..................95 How to Add (or Cancel) an ERA on the Imprint ..........267 How to Add (or Cancel) a Slogan on the Imprint ..........262 Job Memories ................241 How to Create a Job Memory .................241 How to Edit / Modify a Job Memory ..............242 How to Use a Job Memory ..................102...
Page 100: Imprint Configuration
Imprint Configuration How to Change the Date You can set the Date to change the date at a fixed time. This is useful if you process mail after the last mail pickup for the day. This ensures that the proper date of mailing is printed for the next days mail pickup.
Page 101 On the Date screen, you can configure the printed date as follows: To choose another day, select the corresponding item in the list. icon indicates the current selection. The date can be advanced up to 7 days from today's date. Use the scroll button to select a different date.
Page 102 Either: Press Press and or select the path: Imprint Select ERA. The Select ERA screen is displayed. Select the desired ERA in the list or None for printing no ERA. icon indicates the current selection. Press [OK] to validate your selection. The Imprint screen is displayed with updated parameters (home screen: How to Add (or Cancel) a Slogan on the Imprint To add a slogan to the imprint or cancel the slogan:...
Page 103 Either: Press or Press and select the path: Imprint Select Slogan. The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. Press [OK] to validate your selection. The Imprint screen is displayed with updated parameters (home screen: See also •...
Page 104 Job Memories The Job Memories are presets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Job Memories on page 102). As supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.
Page 105 Select a line named None in the list. Press [OK] to create a new job memory. Select a PPI or a Normal imprint. Enter the name of the new job memory, then press [OK]. Enter the preferences, press [OK] to validate and display the next list of parameters, if any.
Page 106 As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Job Memory management Select a job memory from the list displayed on the screen. Press [OK] to validate. Select the menu path Edit. The Job memory modification screen is displayed.
Page 107: How To Use A Job Memory
How to Use a Job Memory Job Memories allow you to create a preset memory that can include the rate, ERA, slogan for the Type of imprint you would like to use. In account-activated configurations, Job Memories allow you assign postage costs to pre-selected accounts.
Page 108 Press [OK] to validate your selection. The job memory zone (Mem) of the home screen displays the current job memory number and name.
Page 110: Money Operations
Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ..................107 Managing Credit ..............108 How to Check the PSD (Meter) Credit ..............108 How to Add Credit to the PSD ................109 Unlocking the PSD (Postal Inspection) ......112 How to Unlock the PSD ...................112 Low Credit Threshold .............114...
Page 112: Overview
Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the credit (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network (see Connections on page 23) and that the connection is properly...
Page 113: Managing Credit
Managing Credit Checking Credit You can check the total postage used and the remaining credit in the PSD at any time. To check that the credit is available to complete your current task. Remaining credit is continuously displayed at the bottom of the home screen (see Control Panel Features on page 19).
Page 114: How To Add Credit To The Psd
Adding Credit In order to print postage, credit need to be purchased and loaded onto the mailing machine using the credit server. • Credit must be available in your Customer Account on the server for download. • If it is credit account, a bill for all credit loaded on the mailing machine will be sent.
Page 115 If the system asks for a PIN code, enter the code using the keypad and press [OK]. The Credit Screen is displayed. By default, the system displays the value of the previous transaction. Enter the amount of postage to add using the keypad (use C to clear a digit, press C twice to clear the field).
Page 116 See also • As supervisor, you can set the Mailing System to ask for a PIN code for crediting: How to Set/Cancel a Crediting PIN Code on page 219.
Page 117: Unlocking The Psd (Postal Inspection)
Unlocking the PSD (Postal Inspection) How to Unlock the PSD To unlock the PSD and manually connect to the Postal Server: Either: Press Press and select the path: Credit Select Audit. The system asks for confirmation.
Page 118 Press [OK] to connect to the Postal Server. If the audit is successful, the system displays a successful message. If the audit fails, the system displays a failure message explaining the cause of the error. Try to correct the cause and retry.
Page 119: Low Credit Threshold
Low Credit Threshold Your Mailing System can warn you that credit remaining in the PSD are getting low (low-credit threshold). How to Set the Low-Credit Threshold A Low Credit Threshold warning warns the user that the credit remaining in the PSD (Meter) are getting low. More credit should be loaded.
Page 120 Select the Low credit threshold field. Enter the low-credit warning amount or press [C]. If you enter 0, a message is displayed: "Zero amount not allowed." Press [OK] to validate.
Page 121: High Value Warnings
High Value Warnings How to Set the High-Value Warning Amount A High Value Warning message warns the user the postage amount that they have entered is higher than a preset value. This high-amount warning prevents the user from accidentally printing high postage amounts. Example: £4.80 instead of £0.48. To set a high-value warning amount: As supervisor (see How to Log in as Supervisor...
Page 122: Crediting Pin Code
Crediting PIN Code How to Set/Cancel a Crediting PIN Code You can create a crediting PIN code to control access to only those who are authorised to add postage (see Money Operations on page 105). To set a crediting PIN code: As supervisor (see How to Log in as Supervisor on page 207):...
Page 123: Credit Reports
Credit Reports Credit History Report This report displays the last postage refill operations performed on the machine in a selected period. The default date range is: Begin - current date minus 6 months to End - current date. • Die Number (on printed report only). •...
Page 124 Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output • On label •...
Page 126: Accounts And Access Control
Accounts and Access Control Postage Tracking and Access Control .......123 Access Control .................124 How to Display and Change to 'Account with Access Control' Mode ..........................132 How to Display and Change to 'No Account with Access Control' Mode ..........................130 How to Change a Shared PIN Code ..............127 Account Modes .................128 How to Display and Change to 'No Account' Mode ........128 How to Display and Change to 'No Account with Access Control'...
Page 127 How to Delete an Operator ..................152 Account/Operator Reports ............153 How to Generate the Account Report ..............175 How to Generate the Operator List Report ............185 Change Current Account ............158 How to Change Account ..................158 How to Change Account with a Barcode Scanner .........159...
Page 128: Postage Tracking And Access Control
Postage Tracking and Access Control Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorised use of a variety of functions. • Track postage expenditures: the Accounts function. •...
Page 129: Access Control
Access Control The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your credit. The different access control policies you can implement as the supervisor are: •...
Page 130 As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown. Select 'Account with Access Control'. Press [OK] to confirm.
Page 131 How to Display and Change to 'No Account with Access Control' Mode No Account With Access Control • Postage usage is not tracked by account. • User does not select an account when processing mail. • A PIN number is required to access functions and process mail.
Page 132: How To Change A Shared Pin Code
How to Change a Shared PIN Code As the supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Account Management Change Machine PIN code The Change machine PIN code screen is displayed. Enter the new PIN code and press [OK].
Page 133: Account Modes
Account Modes The Accounts Function Activating the Accounts Function in the Mailing System is a convenient way to monitor, track and control postage expenses by, for example, associating accounts to departments in your organisation (Marketing, Sales, etc.) or to different companies, if the Mailing System is shared.
Page 134 As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown. Select 'No Account'. Press [OK] to confirm.
Page 135: How To Display And Change To 'No Account With Access Control' Mode
How to Display and Change to 'No Account with Access Control' Mode No Account With Access Control • Postage usage is not tracked by account. • User does not select an account when processing mail. • A PIN number is required to access functions and process mail.
Page 136 Setting up 'Account' In 'Account' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the 'Account' Mode Follow the steps outlined in How to Display and Change the 'Account Mode'...
Page 137: How To Display And Change To 'Account With Access Control' Mode
How to Display and Change to 'Account with Access Control' Mode Account With Access Control • Postage usage is tracked by account. • User must select an account when processing mail. • A PIN number is required to access functions and process mail.
Page 138 Press [OK] to confirm. If required, enter the PIN code and press [OK]. The Mailing System then confirms that the 'Account Mode' has been changed. How to Display and Change the 'Account Mode' To display and change the 'Account mode': As supervisor (see How to Log in as Supervisor on page 207):...
Page 139 Setting up 'Remote Account Management' 'Remote Account Management', allows you to manage accounts and/or operator PINs from a PC-based software program (MAS). The PC application provides advanced postal and/or shipping expense management in order to monitor, track and control your mailing and shipping costs. You can allow the Mailing System to be used even when not connected to the PC.
Page 140: Creating Accounts
Creating Accounts Account summary • The number of accounts you can create is set to 35 by default and can be increased to 300 if required. • To upgrade your system, please contact your Customer Service. • Account names must be unique within the system. Account Item Format Description...
Page 141 How to Create an Account To create an account, you have to activate the mode “Account”. See How to Display and Change the 'Account Mode' on page 138. As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Account management Manage account...
Page 142 On the Add account screen, press [OK]. The Account creation summary screen is displayed. Press [OK] to confirm the creation of the account.
Page 143: Managing Accounts
Managing Accounts How to Display and Change the 'Account Mode' To display and change the 'Account mode': As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown.
Page 144: How To Create An Account
How to Create an Account To create an account, you have to activate the mode “Account”. See How to Display and Change the 'Account Mode' on page 138. As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Account management Manage account...
Page 145: How To View/Edit Account Information
On the Add account screen, press [OK]. The Account creation summary screen is displayed. Press [OK] to confirm the creation of the account. How to View/Edit Account Information To view an account: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Account management...
Page 146: How To Activate / Deactivate An Account
Select Edit/Modify. The Edit/Modify screen appears. Select each parameter and change it using the keypad (use key [C] to clear characters), and then press [OK]. The Account modification summary screen is displayed. Press [OK] to accept the changes. How to Activate / Deactivate an Account This function allows you to create accounts in advance and prevent them being used before your account structure is complete.
Page 147: How To Delete An Account
How to Delete an Account To delete an Account: Perform procedure How to View/Edit Account Information on page 140. On the Account management screen, select Delete instead of Edit/Modify. A confirmation of account deletion is displayed. An account number cannot be modified. If you want to modify the account number, first delete the account and then create a new account with a new account number.
Page 148: Import Export Accounts
Import Export Accounts You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.
Page 149 Insert the USB memory key into the USB port of the base (at rear left) and press [OK]. Follow the instructions displayed on the screen. At the end of the process, a message will inform you that you when you may remove the USB memory key.
Page 150: How To Import Accounts
Account Item Format Description Number 30 Alphanumeric Number of the account. Two accounts Characters cannot have the same number. An account number cannot be modified after the account is created. However, the account can be deleted. Name 32 Alphanumeric Name of the account. Two accounts Characters cannot have the same name.
Page 151 • You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. • Imported accounts are created and added to the existing account list as unformatted accounts. •...
Page 152: Managing Operators
Managing Operators In Account with Access control Mode and as supervisor, you can create up to 50 'operators' that each correspond to a PIN code (see Postage Tracking and Access Control on page 123). This section only applies to the Account with Access Control Mode (see Postage Tracking and Access Control on page 123).
Page 153: How To Create An Operator
How to Create an Operator In order to create an operator you must first set up an “Accounts with access control” in “Account Mode Management” Mode. To create an Operator: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Account management Manage operator...
Page 154 Select Add operator. The Add operator screen is displayed. Enter the options you wish to provide for this operator. You must enter a unique PIN code (4 digit) for each operator. In the Account List screens, successively select the accounts that the operator will be allowed to use.
Page 155: How To Modify An Existing Operator
How to Modify an Existing Operator To modify an existing Operator: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Account management Manage operator The Manage Operator Wizard window opens. Select Operator List.
Page 156: How To Assign Accounts To An Operator
Select Edit/Modify. The Edit/Modify screen is displayed. Change the operator options as needed and press [OK] to display the Operator modification summary screen (Use key [C] to clear characters). Press [OK] to accept your changes. How to Assign Accounts to an Operator To create/change the list of Accounts an Operator has access to: Follow the procedure How to Modify an Existing Operator...
Page 157: How To Activate / Deactivate An Operator
How to Activate / Deactivate an Operator The ability to select the status of an operator allows you to create as many operators as you need in advance. Users cannot use deactivated operator PIN codes for new operators. To activate or deactivate an Operator: Perform procedure How to Modify an Existing Operator on page 150.
Page 158: Account/Operator Reports
Account/Operator Reports How to Generate the Account Report • This report displays the list of accounts in the mailing system. • To generate this report: You have to be logged in as a supervisor and the current "Account Mode" has to be "Account"...
Page 159 Select an Output and then press [OK]. Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Account' or 'Account with access control'.
Page 160 Output • Screen Content Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value.
Page 161 Output • USB printer • USB key Content How to Generate the Operator List Report • This report displays the operator list with PIN codes. • To generate this report, you have to be logged in as a supervisor (not as a user). •...
Page 162 Select Operator Report. Select the Output and then press [OK].
Page 163: Change Current Account
Change Current Account How to Change Account You can change the account to charge to any account created. In this example, we will change from "Marketing (account 01)" to "Sales (account 02)". To change accounts: As a user: Press and select the path: Change Account The list of accounts that are available is displayed.
Page 164: How To Change Account With A Barcode Scanner
Select the account you want to use and press [OK]. Press to return to the home screen. The current account number is displayed. How to Change Account with a Barcode Scanner • Before using a barcode scanner with the system, it must be setup and configured by a service technician.
Page 165 If not already done, connect the barcode scanner to the mailing system via a USB port. The list of accounts barcodes that are available is typically placed near the mailing system. Select the account you want to use and scan.
Page 166 The current account number is displayed.
Page 168: Rates
Rates Rates ...................165 How to Select a Rate ....................165 Managing Postal Rates ............273 How to Check your Rate Updates ................273 How to Download New Postal Rates ..............274 How to Use Rate Chaining ..................169...
Page 170: Rates
Rates How to Select a Rate To select a rate: Either: Press Press and select the path: Rate selection The Rate Selection screen is displayed. On that screen, you can: Press one of the rate buttons (or type the number) to select the rate or display rate options.
Page 171 Follow the instructions on screen and, once you have chosen the rate and services, press [OK] to validate your selection. Postage displayed on the screen is zero as long as the weight is not known (= zero).
Page 172 Managing Postal Rates Your mailing system uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your mailing system by connecting the mailing system to the Online Services server as a user.
Page 173 How to Download New Postal Rates To download new rates: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Options and Updates Rate management The list of rate tables is displayed in the Rate management screen. The tables are identified by the effective date of the rate.
Page 174: How To Use Rate Chaining
How to Use Rate Chaining The rate table can implement the rate chaining function. For a selected rate if the weight exceeds a threshold, the rate shall be chained to another rate. When the printing with the rate chaining is done, the machine shall return to the selected rate.
Page 176: Reports
Reports This section explains how you can access and print reports for your Mailing System. Generating a Report ...............173 How to Generate a Report ..................173 Available Reports ..............175 How to Generate the Account Report ..............175 How to Generate the Operator List Report ............185...
Page 178: Generating A Report
Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report To generate a Report (as a User): As a user:...
Page 179 Depending on the report type, the system may ask for preferences such as: - Period of time targeted (begin date, end date) - Desired account, etc. Select or type the required parameters and press [OK]. The Output selection screen is displayed. Use the [C] key to clear displayed parameter data (from right to left) and then enter the new parameter data you want.
Page 180: Available Reports
Available Reports How to Generate the Account Report • This report displays the list of accounts in the mailing system. • To generate this report: You have to be logged in as a supervisor and the current "Account Mode" has to be "Account"...
Page 181 Select an Output and then press [OK]. Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of imprint [Normal]) since the last reset. Requirements To generate this report, you have to be logged in as a user. You must be in [Normal] imprint type to view the outgoing mail batch counter.
Page 182 After issuing reports like Metering Batch Data or Received Batch Data, you may wish to reset the batch counters so that your next set of reports restart from zero at the current date. See Using Batch Counters on page 89. Received Batch Data This report displays the batch counter for incoming mail ('Received') since the last reset.
Page 183 Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report. The default End date is then 31 days later.
Page 184 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.
Page 185 Content Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. Output • On label •...
Page 186 Content The Credit Report is a snap shot of the meter at that moment and it is not considered critical to store in electronic format on a USB key. Current date and time, PSD status, and Die number are only available on the printed report and not on the screen.
Page 187 Requirements For this report, you have to be logged in as a supervisor. Output • Screen • USB printer • USB key Content PPI Report This report displays PPI mail data for a selected period. Requirements To generate this report, you have to be logged in as a user. Output •...
Page 188 Content Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Account' or 'Account with access control'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
Page 189 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.
Page 190: How To Generate The Operator List Report
How to Generate the Operator List Report • This report displays the operator list with PIN codes. • To generate this report, you have to be logged in as a supervisor (not as a user). • Report output is USB printer or USB memory key. To generate the operator list report: As supervisor (see How to Log in as Supervisor...
Page 191 Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB key...
Page 192 Content...
Page 193 IP Configuration Report The IP Configuration Report displays IP address information. Requirements To generate this report: • you must be logged in as Supervisor. • the mailing machine must be connected to the network with a LAN. Output The IP Configuration Report output is: •...
Page 194 Proxy Configuration Report The Proxy Configuration Report displays Proxy address information. Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: • Label Content...
Page 196: Online Services
Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview ............193 OLS Call Types .................194 How to Call Online Services Manually ..............194 How to Upload Report Data to the Online Services Server ......196 Synchronise Call ......................197...
Page 198: Online Services Overview
Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...
Page 199: Ols Call Types
OLS Call Types Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.
Page 200 As a user: Press and select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.). Check your mailbox for messages: see Using the Mailbox on page 256. To trigger a generic call (as Supervisor): As supervisor (see How to Log in as Supervisor on page 207):...
Page 201: How To Upload Report Data To The Online Services Server
How to Upload Report Data to the Online Services Server An Upload Statistics call sends report data to the Online Services Server. To upload report data: As a user Press and select the path: Online Services Upload Statistics As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path:...
Page 202: Synchronise Call
Synchronise Call This type of call should only be done on a request from your Customer Service. This call updates the automatic call schedule of the machine and the features/options. To trigger a Synchronise call (as a User): From the home screen: Press and select the path: Online services...
Page 203: Ping Server Diagnostic Test
Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: • Ping server Establishes a connection and checks whether the server answers to a 'ping' command. This test: - Validates connection parameters (see Connection Settings on page 245).
Page 204 After a successful connection the display shows: Press [OK]. To ping the server (as a Supervisor): Or, as supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Online Services Select Ping Server from the list displayed on the screen. After a successful connection the display shows: Press [OK].
Page 205: Test Server Diagnostic Test
Test Server Diagnostic Test To test the server (as a User): From the home screen: Press and select the path: Online Services Select Test Server from the list displayed on the screen. After a successful connection the display shows: Press [OK]. To test the server (as a Supervisor):...
Page 206 Or, as supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Online Services Select Test Server from the list displayed on the screen. After a successful connection the display shows: Press [OK].
Page 207: System Online Services
System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.
Page 208: Configuring Your Mailing System
Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor. 10.1 Settings Overview ..............205 10.2 Logging in / out as the Supervisor ........206 How to Log in as Supervisor ..................207 How to Exit the Supervisor Mode .................208...
Page 209 How to Change the Default PPI ................236 How to Change the Default ERA ................237 How to Change the Default Slogan ..............238 10.8 Job Memories ................241 How to Create a Job Memory .................241 How to Edit / Modify a Job Memory ..............242 How to Delete a Job Memory .................244 10.9 Connection Settings .............245...
Page 210: Settings Overview
10.1 Settings Overview This section describes two types of settings that are available on your system: • User settings, that only last as long as the user who applies them is logged in. • Supervisor settings, sets the default or permanent settings of your Mailing System. Other user settings are described in the corresponding sections: Processing Mail on page 29,...
Page 211: Logging In / Out As The Supervisor
10.2 Logging in / out as the Supervisor User Settings The user settings described in the sections below are: • Setting the display language. • Adjusting the screen contrast. • Enabling/disabling key beeps and warning/error beeps. Supervisor Settings Your Mailing System has one supervisor PIN code that allows you to configure the default settings and perform other functions such as managing accounts and access rights, generating certain reports, etc.
Page 212: How To Log In As Supervisor
How to Log in as Supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.
Page 213: How To Exit The Supervisor Mode
How to Exit the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. To exit the supervisor mode, you have to be in the main menu. To exit the supervisor mode: As supervisor: Press...
Page 214: Display Settings
10.3 Display Settings You can adjust the brightness of the display for bright or dark working environments. How to Adjust the Display Brightness To adjust the display brightness: As a user: Press and select the path: Preferences Brightness Type 1 or 2 to increase or decrease the brightness. The screen updates immediately. Press [OK] to exit.
Page 215 As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Default user settings Default user preferences Brightness Press the Increase brightness / Decrease brightness button to increase or decrease the brightness. The display updates to the new setting. Press [OK] to validate.
Page 216: How To Change The Display Language
How to Change the Display Language To change the current display language: As a user: Press and select the path: Preferences Language Select the language you want to use. Press [OK] to validate. This user setting lasts as long as you are logged in. The standby mode will delete this setting.
Page 217 As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Default User Settings Default User Preferences Language Select the default language. Press [OK] to validate. This setting will not be affected by the standby mode.
Page 218: How To Enable / Disable The Beeps
How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and select the path: Preferences Sounds Press hard keys next to Key beep ON/OFF and/or Beep on error ON/OFF to enable/disable the sounds. Press [OK] to validate.
Page 219 As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Default user settings Default user preferences Sounds Press hard keys next to Key beep ON/OFF and/or Beep on error ON/OFF to enable/disable the sounds.
Page 220: System Time-Outs And Settings
10.4 System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out • Soft off mode time-out How to Adjust the Time-outs To adjust the time-outs: As a user: Press and select the path: Batch settings Timeout Setting The Time-out setting screen is displayed.
Page 221 As Supervisor (see How to Log in as Supervisor on page 207) From the main menu, select the path: Default user settings Timeout Settings The Timeout setting screen is displayed. Select each field and specify the length of each the time-out. Use the [C] key to clear old settings then enter a new value.
Page 222: High Value, Low Credit Warnings And Pin Codes
10.5 High Value, Low Credit Warnings and PIN Codes How to Set the High-Value Warning Amount A High Value Warning message warns the user the postage amount that they have entered is higher than a preset value. This high-amount warning prevents the user from accidentally printing high postage amounts.
Page 223: How To Set The Low-Credit Threshold
How to Set the Low-Credit Threshold A Low Credit Threshold warning warns the user that the credit remaining in the PSD (Meter) are getting low. More credit should be loaded. The Low Credit Value Warning can be set to any value in pounds.
Page 224: How To Set/Cancel A Crediting Pin Code
How to Set/Cancel a Crediting PIN Code You can create a crediting PIN code to control access to only those who are authorised to add postage (see Money Operations on page 105). To set a crediting PIN code: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path:...
Page 225: Weighing Settings
10.6 Weighing Settings The weighing settings include: • Setting a default weighing type used for mailing • Activating / De-activating the WP Automatic Selection functionality • Zeroing the weighing platform • Activating / De-activating Shipping Application • Setting the GEO code that corresponds to the geographical location of the Mailing System How to Change the Default Weighing Type This setting defines both the weighing device and the weighing type that are selected...
Page 226: How To Activate/De-Active The Automatic Weight Detection On The Wp
Press [OK] to validate. How to Activate/De-active the Automatic Weight Detection on the WP This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP.
Page 227 Log in as the Supervisor (see How to Log in as Supervisor on page 207), then: From the main menu, select the path: Default User Settings Base Settings Auto Weight Detection Select No Auto Weight Detection to de-activate the function. Press [OK] to validate.
Page 228: How To Zero The Weighing Platform
Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero To zero the Weighing Platform quickly, press and maintain the key until the weight is reset to zero.
Page 229 Press [OK] twice to set to zero the Weighing Platform. To re-zero the Weighing Platform as Supervisor: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Machine settings Weighing functions Reset WP Remove all items from the Weighing Platform.
Page 230: How To Tare The Weighing Platform
Press [OK] twice to rezero the Weighing Platform. How to Tare the Weighing Platform To tare the Weighing Platform as a user: As a user: Press and select the path: Batch settings Tare WP A message asking you to place container on the Weighing Platform and press [OK].
Page 231 Press [OK] to set weight to zero. To tare the Weighing Platform as Supervisor: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Machine settings Weighing functions Tare WP A message asking you to place container on the Weighing Platform and press [OK].
Page 232: How To Activate / De-Activate Checking On Zero Weight
Press [OK] to tare the Weighing Platform. Checking on Zero Weight The function Zero Weight can be activated/de-activated by the supervisor. When the function is de-activated, the [PPI] type of imprint may not be captured. The weight values in the PPI Report may then be inaccurate (inaccurate averages for instance).
Page 233: How To Activate / De-Activate Shipping Application Mode
The Checking on zero weight screen is displayed. Select Activated to start checking on Zero Weight or De-activated to end checking on Zero Weight. Click OK to validate your selection. A message window appears asking for a new report. Click OK to confirm or Cancel to keep the previous activation state. Shipping Application Shipping Application is a PC Application that communicates to the Mailing System to transfer the weight value.
Page 234: How To Set The Shipping Application Connection
As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Default user settings Base settings Shipping application mode The Shipping application mode screen is displayed. Select Activated to start active Shipping application mode or Deactivated to deactivate this mode.
Page 235 As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Maintenance Network advanced settings Shipping application The Shipping application advanced settings screen is displayed. Enter PC IP address. Enter PC Port number. Press [OK] to validate.
Page 236: How To Change The Geo Code
GEO Code The Weighing Platform calculates mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: • Automatically with Online Services •...
Page 237 Press [OK] to validate.
Page 238 Geodesic map...
Page 239 Geodesic codes...
Page 240: Postage Imprint Default Settings
10.7 Postage Imprint Default Settings The settings of the postage imprint 'by default' include: • Imprint default settings: sets the default rate, ERA and slogan for mailing operations • Automatic Date Advance: enables early date change to continue printing postage with the new date after post office closing hours •...
Page 241: How To Change The Default Ppi
Select [Next]. Select the default rate using the rate wizard. Press [OK] to validate. See also • Managing Postal Rates on page 273. How to Change the Default PPI To change the default PPI: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Default user settings...
Page 242: How To Change The Default Era
Select the default PPI in the list. Press [OK] to validate. See also • To change the current PPI, see How to Select a PPI on page 73. • To manage the PPI's, see Managing Prepaid Imprints (PPI's) on page 275. How to Change the Default ERA To change the default ERA: As supervisor (see...
Page 243: How To Change The Default Slogan
Select the default ERA and press [OK] to validate. See also • Managing ERAs on page 267 How to Change the Default Slogan Follow the steps below to change the Default Slogan. To change the default Slogan: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path:...
Page 244: How To Set The Default Printing Offset
Select the default slogan from the list, or None for no slogan. Press [OK] to validate. See also • Managing Slogans on page 262. You can order custom Slogans. Please contact your Customer Service. How to Set the Default Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint.
Page 245 Select the default print position from the list. Press [OK] to validate.
Page 246: Job Memories
10.8 Job Memories The Job Memories are presets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Job Memories on page 102). As supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.
Page 247: How To Edit / Modify A Job Memory
Select a line named None in the list. Press [OK] to create a new job memory. Select a PPI or a Normal imprint. Enter the name of the new job memory, then press [OK]. Enter the preferences, press [OK] to validate and display the next list of parameters, if any.
Page 248 As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Job Memory management Select a job memory from the list displayed on the screen. Press [OK] to validate. Select the menu path Edit. The Job memory modification screen is displayed.
Page 249: How To Delete A Job Memory
How to Delete a Job Memory To delete a job memory: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Job Memory management Select a job memory from the list of saved job memories. Press [OK] to validate.
Page 250: Connection Settings
10.9 Connection Settings How to Set the Postal/Online Services Connection To add credit or access Online Services, the Mailing System can access the Internet through a high speed LAN (Local Area Network). LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
Page 251: How To Set Lan Parameters
Select LAN. For LAN settings, see How to Set LAN Parameters on page 246. See also • To physically connect the LAN to the base, see Connection Diagram on page 23. How to Set LAN Parameters LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
Page 252 As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Communication settings LAN settings The LAN configuration is displayed. Select: - DHCP ON - DNS AUTO ON - Half duplex Press [OK] to validate. The screen will show: - Machine IP address [Settings done] - Subnet mask [Settings done]...
Page 253 The screen displays: - Host Name: it is un-editable. - Vendor Class ID Activation: it is OFF by default but can be activated and edited. Press [OK]. Set parameters in the next screen: - Preferred DNS IP Address [Settings done] - Alternate DNS IP Address [Settings done] Press [OK].
Page 254 Proxy is OFF by default. If select Proxy is ON and press [OK]. The Proxy settings screen will display: - Proxy URL: Empty by default. Value chosen by supervisor. - Proxy Port: 8080 by default. Value chosen by supervisor. - Proxy Domain Name: Empty by default. Value chosen by supervisor. - Proxy Username: Empty by default.
Page 255: Time And Date Management
10.10 Time and Date Management How to Check/Adjust the Machine Time and Date To check/adjust the current time and date: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Machine settings Date and time Select Audit call to adjust the time.
Page 256: How To Set The Automatic Date Advance Time
Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: • As a user: How to Unlock the PSD on page 112.
Page 257 Enter the Automatic Date Advance time (00:00 hours is not allowed). Select Working Day box to gain access to working days selection screen. Select the day and press Select/Deselect to select or unselect each day. Press [OK] to exit.
Page 258: Options And Updates
Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional ERAs or slogans. 11.1 Options and Updates Process ...........255 How to Access the Options and Updates Menu ..........255 11.2 Using the Mailbox ..............256 How to Read Messages ...................256...
Page 260: Options And Updates Process
11.1 Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Update postal Rates and Prepaid Postal Imprints (PPI's) • Downloading custom Slogans or ERAs To update your Mailing System's operating system, see Online Services...
Page 261: Using The Mailbox
11.2 Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and allows you to delete read messages.
Page 262: How To Delete Messages
To read Messages (as Supervisor): As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Mailbox The Mailbox screen is displayed. Select the message to read and press [OK]. How to Delete Messages To delete Messages (as a User):...
Page 263 As a user: Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message. To delete Messages (as Supervisor):...
Page 264 As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message.
Page 265: Managing Options
11.3 Managing Options How to Display the Options The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information, about the options you can add to your Mailing System, please contact Customer Service.
Page 266: How To Load New Options
How to Load New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server.
Page 267: Managing Slogans
11.4 Managing Slogans The Slogans are graphical slogans you can add on the left hand side of the imprint printed on mail pieces. As supervisor, you can: • Display the list of slogans Rename or delete slogans from the list •...
Page 268: How To Display The List Of Slogans
Select Slogan. The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. Press [OK] to validate your selection. The Imprint screen is displayed with updated parameters (home screen: See also •...
Page 269: How To Modify A Slogan
How to Modify a Slogan To change the name of the slogan: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen. Select the slogan and press [OK].
Page 270: How To Delete A Slogan
How to Delete a Slogan To delete the slogan: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen. Select the slogan and press [OK].
Page 271: How To Download New Slogans
How to Download New Slogans To download new slogans: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen. Select Updates?.
Page 272: Managing Eras
11.5 Managing ERAs The ERAs are pictures you can include on the left hand side of the imprint printed on mail pieces. ERA management is identical to Slogan management (Managing Slogan on page 262). As supervisor, you can: • Load ERAs. •...
Page 273: How To Display The List Of Eras
Either: Press Press and or select the path: Imprint Select ERA. The Select ERA screen is displayed. Select the desired ERA in the list or None for printing no ERA. icon indicates the current selection. Press [OK] to validate your selection. The Imprint screen is displayed with updated parameters (home screen: How to Display the List of ERAs You can display the list of ERAs installed in the mailing system.
Page 274: How To Modify An Era
As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the menu path: Option and Updates Update ERA Slogans The list of ERAs is displayed. How to Modify an ERA To change the name of the ERA: As supervisor (see How to Log in as Supervisor on page 207):...
Page 275: How To Delete An Era
Select an ERA and press [OK]. The Slogan setting menu is displayed. Select Edit. Change the ERA name using the keypad and press [OK]. The system updates the ERA list. How to Delete an ERA To delete the ERA:...
Page 276 As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Option and Updates Update ERA Slogans The list of ERAs is displayed in the ERA slogan management screen. Select an ERA and press [OK]. The Slogan setting menu is displayed.
Page 277: How To Download New Eras
How to Download New ERAs To download new ERAs: Display the list of ERAs (see How to Display the List of ERAs on page 268). Select Updates?. The Mailing System connects to the Online Services server and downloads available ERAs.
Page 278: Managing Postal Rates
11.6 Managing Postal Rates Your mailing system uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your mailing system by connecting the mailing system to the Online Services server as a user.
Page 279: How To Download New Postal Rates
How to Download New Postal Rates To download new rates: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Options and Updates Rate management The list of rate tables is displayed in the Rate management screen. The tables are identified by the effective date of the rate.
Page 280: Managing Prepaid Imprints (Ppi's)
11.7 Managing Prepaid Imprints (PPI's) As supervisor, you can: • Display the list of PPI's in the machine • Add new PPI's using a USB memory key • Delete PPI's • Set the default PPI (see How to Change the Default PPI on page 236).
Page 281: How To Add Or Delete Ppi's
Adding or Deleting PPI's You can add PPI's to the machine using a USB memory key as follows. How to Add or Delete PPI's To add a PPI: Display the list of PPI's (see How to Display the List of PPI's on page 275).
Page 282: Maintaining Your Mailing System
Maintaining your Mailing System This section contains important information about the maintenance of your mailing system in order to keep it in good condition. 12.1 Maintaining the Ink Cartridge ..........279 How to Change the Ink Cartridge ................279 How to Display Ink Level and Cartridge Data ..........282 How to Clean the Cartridge Automatically ............302 How to Clean the Cartridge Manually ..............284 How to Align the Cartridge ..................285...
Page 284: Maintaining The Ink Cartridge
12.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the mailing system and contains blue ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the cartridge nozzles to be cleaned regularly to provide a good printing quality.
Page 285 Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position. Press down on the back of the ink cartridge to disengage it. Lift out the old ink cartridge.
Page 286 Remove the two plastic caps on the new ink cartridge. The caps are removed. Remove the protective strips from the new ink cartridge.
Page 287: How To Display Ink Level And Cartridge Data
Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the cartridge starts automatically. How to Display Ink Level and Cartridge Data Ink Cartridge Data includes information such as consumption and date installed. To display the ink cartridge data (as a User): As a user: Press...
Page 288 To display the Ink Level and the Cartridge Data (as Supervisor): As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Maintenance Cartridge information The Ink information screen is displayed. How to Clean the Cartridge Automatically If the printing on envelopes or labels looks unclear or dirty in some way, clean the cartridge to restore the print quality.
Page 289: How To Clean The Cartridge Manually
As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Maintenance Cartridge Cleaning process The cleaning starts automatically. How to Clean the Cartridge Manually If automatic cleaning is not sufficient, you can clean the cartridge manually. To clean the cartridge manually: Open the cover: the ink cartridge moves to the replacement position.
Page 290: How To Align The Cartridge
Press down on the back of the ink cartridge to disengage it. Lift out the ink cartridge. Clean the heads with a soft damp cloth. Put the cartridge back in place. Close the base cover. How to Align the Cartridge After installing a new ink cartridge you should verify that the ink cartridge is aligned.
Page 291 As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Maintenance Cartridge Ink cartridge alignment The Ink cartridge alignment screen is displayed. Press Perform an imprint test and put a piece of paper in the mail transport. The system prints a test pattern.
Page 292: How To Process The Wiper
Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.
Page 293: Filling And Adjusting The Feeder Sealer
12.2 Filling and Adjusting the Feeder Sealer Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly. Auto-Feeder Sealer (optional) If equipped with a sealer, your Auto-Feeder can seal envelopes while printing postage.
Page 294 Open the feeder and push the left of the upper blue release lever to raise the upper drive assembly. Pull up the brush release lever. Raise the brush and lift the complete brush holder assembly. Lift the metal retainer to remove the sponge. Remember its direction.
Page 295: How To Fill The Sealer Bottle
Push down on the upper drive assembly until it locks back into position. How to Fill the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly.
Page 296: How To Adjust The Sealing Water Flow
How to Adjust the Sealing Water Flow Before you adjust the sealing water flow, make sure that the brushes and sponge are clean. To adjust the sealing water flow: Set the water flow using the back lever. When standing in front of the feeder: - Push the lever towards the left-hand side to increase the water level.
Page 297 Open the Auto-Feeder cover, press the upper blue handle to raise the drive assembly. (without sealer) (with sealer) Clean the belts and/or rollers with a damp cloth or 70° alcohol on a cotton applicator. Push down the upper drive assembly until it locks back into position and close the feeder cover.
Page 298: Maintenance Processes
12.3 Maintenance Processes How to Run the Registration Update The Update Registration process is only to be completed at a request from Customer Service: • This procedure is used if you have changed your address. • Contact your Customer Service to change your information then you will be instructed to perform the update registration procedure.
Page 299 Press [OK] to begin the procedure. Press [OK] to start the update registration transaction. The message "Transaction successfull" is displayed.
Page 300 Press [OK]. A message for entering the geodesic code. Please refer to User Guide for allowed values. Press [OK]. Enter the Geocode. Press [OK]. The update registration procedure is finished. 10. Press [Finish] to return to menu.
Page 301: How To Remove The Base (Meter)
How to Remove the Base (Meter) Remove the Base: • Removes the PSD from service. • Prepares the base for removal by saving data on USB key. To remove the meter: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Maintenance Processes Remove base...
Page 302 Press [OK] when the process is complete. The message "Backup Customer Data Server call successful" is displayed.
Page 304: Troubleshooting
Troubleshooting This section helps you solve problems you may encounter while using your mailing system. 13.1 Machine Issues ...............301 How to Clear Mail Jammed in the Base ..............301 How to Clean the Cartridge Automatically ............302 How to Clean the Brushes and Sponge (Sealer) ..........303 How to Clear Mail Jammed in the Auto-Feeder ..........306 How to Clear a Label Jammed in the Base ............307 13.2...
Page 306: Machine Issues
13.1 Machine Issues How to Clear Mail Jammed in the Base Envelopes are jammed (stopped) in the transport mechanism of the Base. • Mail piece is too thick. • Mail size is incorrect. To clear mail jammed in the Base: Pull the release handle located underneath the base to lower the transport belts and wheels.
Page 307: How To Clean The Cartridge Automatically
How to Clean the Cartridge Automatically If the printing on envelopes or labels looks unclear or dirty in some way, clean the cartridge to restore the print quality. To clean the cartridge automatically (as a User): As a user: Press and select the path: Cartridge Cleaning process The cleaning starts automatically.
Page 308: How To Clean The Brushes And Sponge (Sealer)
How to Clean the Brushes and Sponge (Sealer) MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! To clean the brushes and sponge of the feeder: Open the feeder and push the left of the upper blue release lever to raise the upper drive assembly.
Page 309 Lift the metal retainer to remove the sponge. Remember its direction. Clean the sponge and the brush. Re-install the sponge and retainer. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position. The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem.
Page 310 There are vibrations or air drafts in the Use a solid and steady table: weighing area. • Away from any door • Away from any fan. Something is touching or laying on the Clear the weighing zone and re-zero the Weighing Platform.
Page 311: How To Clear Mail Jammed In The Auto-Feeder
How to Clear Mail Jammed in the Auto-Feeder Envelopes are stopped in the Auto-Feeder. • Mail piece is too thick. • Mail size is incorrect. • Too many envelopes are on the feed deck. • Envelopes are not properly inserted onto the feed deck. To clear mail jammed in the Auto-Feeder: Open feeder cover.
Page 312: How To Clear A Label Jammed In The Base
Remove jammed envelopes. If applicable, reinstall the brush assembly and push the release lever until it snaps into place. On model with sealer, push down the upper drive assembly to lock it. Close the cover. How to Clear a Label Jammed in the Base Possible causes Actions A label is blocked in the Automatic...
Page 313 Remove all labels from the dispenser. Check that there is not label stuck in the bottom of the dispenser. Pull the release handle located underneath the base to lower the transport belts and wheels. Hold the handle. Using your other hand, remove the jammed label. Release the jam release handle to put the transport belt and wheels back into position.
Page 314: Diagnostics
13.2 Diagnostics Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports. The System Data gives data about the status of the system and the events or errors that have occurred.
Page 315: How To Access Diagnostic Data
How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.
Page 316: System Data
13.3 System Data How to Display Software Data To display Software Data: As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Maintenance System info Software information The system software data appears on the screen. How to Display Hardware Data To display hardware data:...
Page 317: How To Display The Machine Counters
As supervisor (see How to Log in as Supervisor on page 207): From the main menu, select the path: Maintenance System info Hardware information The system hardware data appears on the screen. How to Display the Machine Counters To display the data of the machine counters: As supervisor (see How to Log in as Supervisor on page 207):...
Page 318: Specifications
Specifications This sections contains the main specifications of your mailing system. 14.1 Mail Specifications ..............315 14.2 General Specifications ............317 14.3 Recommended Operating Conditions ......318 14.4 System Specifications ............319...
Page 320: Mail Specifications
14.1 Mail Specifications Envelope Dimensions Your mailing system can handle the envelope & flap sizes as illustrated below (note: the illustration is not on scale). 127mm is also the minimum width for portrait mode. This figure rises up to 160mm for envelopes that have the maximum height (228mm).
Page 321 With the Feeder The feeder cannot process nested envelopes. Weight range: • Min weight: 3g. • Max weight: 900g. • Max height: 10cm. • Max "One piece at a time": 12mm. • Max "In a stack": 8mm • Max with sealing (optional): 8mm Envelope Stack: •...
Page 322: General Specifications
14.2 General Specifications Dimensions (Width x Length x Height) • Base: 283mm x 378mm x 300mm • Auto Feeder: 240mm x 33mm x 433mm • Auto Feeder with sealer: 260mm x 350mm x 545mm Weight • Base: 10 kg • Auto Feeder: 6.5 kg •...
Page 323: Recommended Operating Conditions
14.3 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...
Page 324: System Specifications
14.4 System Specifications Accounts The number of accounts you can create is set to 35 by default and can be raised optionally to 300. Operators • Number of Operators: 50.
Page 325 Index Date Advance 235, 251 Daylight Savings Time 251 Access Control 123, 124, 147 Diagnostics 193, 309 Account 19, 32, 34, 66, 68, 87, 102, Differential Weighing 45, 74, 75, 77, 123, 124, 126, 128, 130, 131, 132, 134, 135, 141, 142, 143, 144, 147, 153, 154, 155, 158, 159, 175, 183, 184, 193 Energy Star 3, 25...
Page 326 Label Indicator 19 Remaining credit 19, 108 Label Printing 20 reports 89, 128, 176, 177, 194, 309 LAN 5, 9, 23, 109, 188, 245, 246, 309 Rezero 223 language 206 Re-zero 304 log in 207 Scale 51, 79, 304, 315 Mail Path 5 Sensors 309 Mailbox 19, 256...
Page 327 A0139556/B - 22/06/2021...
Page 328 A0139556/B - 22/06/2021...

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