quadient iX-5 User Manual page 4
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Also See for iX-5:
- User manual (328 pages) ,
- Quick installation manual (4 pages) ,
- Replacement manual (2 pages)
Table of Contents
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11
11.1
Paper Jamming ............................................................................................213
11.2
Label Jamming ............................................................................................217
11.3
Weighing Problems ......................................................................................218
11.4
Diagnostics and System Data .....................................................................220
12
12.1
Mail Specifications .......................................................................................225
12.2
Recommended Operating Conditions .........................................................228
12.3
General Mailing Systems Specifications .....................................................229
12.4
Operating Specifications ..............................................................................230
211
223
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Need help?
Do you have a question about the iX-5 and is the answer not in the manual?
Questions and answers
cannot send any more special delivery and asks us to do the audit but this fails and says device will be locked in 3 days
To resolve the issue of the Quadient iX-5 not sending special deliveries and the audit failing, follow these steps:
1. Check Network Connection: Ensure the device is properly connected to the network by using the Ping Tool or IP Configuration Checker in the diagnostic menu.
2. Perform a System Diagnostic:
- Log in as a supervisor.
- Navigate to Maintenance > Diagnostics.
- Run the available tests to identify any issues.
3. Verify Account and Credit Status:
- Ensure there is sufficient credit in the account.
- Check Money Operations > Managing Credit to verify fund availability.
4. Unlock the PSD (Postal Security Device):
- If the audit fails, the device may require unlocking.
- Go to Money Operations > Unlocking the PSD and follow the on-screen instructions.
5. Restart the Device:
- Power off the machine, wait a few minutes, and turn it back on to reset any temporary issues.
6. Contact Support:
- If the issue persists and the device is at risk of being locked, contact your dealer or Quadient support for assistance.
Following these steps should help resolve the issue and prevent the device from being locked.
This answer is automatically generated