To process Certified Mail on the Quadient iX-3 Series:

1. Place your item on the weighing platform.
2. Press the appropriate button to access services.
3. Select Services [7].
4. Select Retail [4].
5. Select Certified Mail.

Ensure you use the correct USPS label for tracking and confirmation.

This answer is automatically generated

Summary of Contents for quadient iX-3 Series

Page 1 User Guide Mailing Systems iX-3 Series...
Page 2: Table Of Contents
Table of Contents Safety Information Safety Requirements .......................3 How to Enable an Emergency Stop ................7 Symbols ..........................8 Meet Your Mailing System System Layout .........................11 Accessories ........................13 Control Panel Features ....................15 Connections ........................19 Power Management ......................21 Processing Mail Preparing and Starting your Work Session ............27 Choosing Stamp Type ....................31 Processing Examples ....................34 Printing [Permit] Mail ....................48...
Page 3 Creating Accounts .......................119 Managing Accounts ....................121 Import Export Accounts .....................126 Account Reports ......................130 Change Current Account ...................134 Rates Selecting a Rate ......................141 Managing Postal Rates ....................220 Reports Reports Overview ......................149 Generating a Report ....................151 Available Reports ......................152 Online Services Online Services Overview ..................167 OLS Call Types ......................168 OLS Connection Tests ....................171 System Online Services ....................174...
Page 4 Maintenance 12.1 Ink Cartridge ........................227 12.2 Moistener ........................236 12.3 Service Processes ......................240 Troubleshooting 13.1 Machine Issues ......................247 13.2 Diagnostics ........................252 13.3 System Data ........................264 Specifications 14.1 Mail Specifications ....................271 14.2 General Specifications .....................272 14.3 Operating Conditions ....................273 14.4 System Specifications ....................274...
Page 6: Safety Information
Safety Information This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. Safety Requirements ..............3 How to Disconnect your Mailing System ..............6 How to Enable an Emergency Stop .........7 Symbols ..................8...
Page 8: Safety Requirements
Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage; refer to the type plates at the back of each system component. THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact.
Page 9 Environmental Compliance A program is implemented for the recycling of worn mailing systems and systems at the end of their lifetime. Contribute in a responsible way to environmental protection by consulting your retailer's website, or by contacting them directly. CE Compliance CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA).
Page 10 General Safety • Before using your mailing system, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your mailing system. •...
Page 11: How To Disconnect Your Mailing System
Network/PC LAN Cable picture above Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning. • Do not install LAN connectors in a wet location. •...
Page 12: How To Enable An Emergency Stop
How to Enable an Emergency Stop If you want to stop the system in the event of an emergency: To stop the run process immediately: Press...
Page 13: Symbols
Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations. TIP: advice to help save you time when processing your mail.
Page 14: Meet Your Mailing System
Meet Your Mailing System Get to know your Mailing System in this section. System Layout ................11 Accessories ..................13 Control Panel Features .............15 Connections .................19 Power Management ..............21 How to Turn the Mailing System to Sleep/Soft Off Mode .......21 How to Turn the Mailing System to Off Mode ............22...
Page 16: System Layout
System Layout System Components Weighing platform Measures weight of mail pieces. Base Prints envelopes and controls the Mailing System. Jam release handle Allows you to remove jammed envelopes. Feed Table Beginning of mail transport path.
Page 17 Inside System Base Postal Security Device Postage meter. Never remove unless Helpdesk asks (PSD) you to! Cover Lift from the front to open. Ink Cartridge Prints the postal imprint on envelopes.
Page 18: Accessories
Accessories Report Printer (Optional) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support.
Page 19 Barcode Scanner (Optional) This scanner is used: • to identify accounts through barcodes • to scan tracking numbers on mails and send them to postal server.
Page 20: Control Panel Features
Control Panel Features Display Areas Rate and Services Indicates the current rate and services selected. Date Displays the date that will be printed. Postage Indicates the amount to be printed on the envelope. Weight Current weight used to calculate postage amount. Imprint Memory Displays selected imprint memory.
Page 21 Indicates that a Slogan will be printed in the left hand Imprint left section of the imprint area. (See Processing Mail/Settings/Configuring the Stamp.) Keys and Shortcuts NAVIGATION KEYS Return Used to cancel, skip or go back. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings.
Page 22 KEYPAD Short press: Allows the entry of alpha or numeric values (accounts or other set up information). Alphanumeric Press a key several times to display all possible Keys characters. Long press (from homepage): Used to have direct access to the corresponding memory. Short press: Clears keypad entries and existing data in entry fields or, from the home screen, Clear/Reset...
Page 23 7PQRSpqrs 7PQRS 8TUVtuv 8TUV 9WXYZwxyz 9WXYZ . , # / : @ * ? & ! - + \ _ . , # / : @ * ? & ! - + \ _ 'Clear' function 'Clear' function...
Page 24: Connections
Connections Connectors Your Mailing System has USB ports that allow you to connect to a printer or a USB memory key. LAN Port To connect to LAN Two USB Ports To connect to memory device or printer Power Connector and To power supply Switch...
Page 25 COM1 To weighing platform Detail of Connections To connect to the LAN in order to access online LAN Port services...
Page 26: Power Management
Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your mailing system is an Energy Star®...
Page 27: How To Turn The Mailing System To Off Mode
To change the period of time after which the mailing system switches to sleep mode, see How to Adjust the Timeout on page 179. Press (at the top right corner of the control panel). - A short press on the sleep/on/soft off mode button sets the machine to sleep mode.
Page 28 Turn off your mailing system. The circle (or O) indicates the system is off.
Page 30: Processing Mail
Processing Mail This section describes how you can run mail: choosing a type of stamp, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail. Preparing and Starting your Work Session .......27 How to Sort Mail ......................27 How to Log in and Start a Work Session .............28 Choosing Stamp Type ..............31...
Page 31 How to Add (or Cancel) a Text on the Stamp ..........204 How to Add or Cancel a Slogan on the Stamp ..........210...
Page 32: Preparing And Starting Your Work Session
Preparing and Starting your Work Session Preparation steps These preparation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 27). •...
Page 33: How To Log In And Start A Work Session
Turning On Your System and Starting a Work Session Turning the system on automatically starts a work session on the Mailing System. At start-up, depending on specific settings: • The access to the system may be open. • You may have to enter a PIN code. •...
Page 34 If the following screen is displayed: - Homescreen [Standard]: If this screen is displayed, no other step is required to navigate through the system. - Login Screen: If the Login Screen is displayed, enter your PIN code. - Account Screen: If the Account Screen is displayed, select your account as follows.
Page 35 Frequently Asked Questions System check list: Question... Answer Do I have enough postage? Press and press Funds Used/Funds Available to check your funds balance. To add funds, see How to Add Funds to the PSD Meter on page 97. Is the sealing/moistening device For sealing while printing the envelopes.
Page 36: Choosing Stamp Type
Choosing Stamp Type Type of Process and Type of Stamp The table below indicates the type of stamp to choose, depending on the type of process you want to apply to each set of mail. The column on the right indicates, for each Type of stamp, the options available for each type of stamp.
Page 37 Counting by weighing: Specific application (see Piece Counting) The system selects [Standard] type of stamp at start up by default. Customizing Your Stamp When processing mail you will be required to select the 'Type of stamp' you need. For example, you can select “Standard” to print postage, or “Received” to print the date on incoming mail, or “No printing”...
Page 38: How To Change The Current Type Of Stamp
How to Change the Current Type of Stamp Once you are logged in as user: Press The Customize Stamp screen is displayed. Select Type and press [OK]. The Type of stamp screen is displayed. Select the type of stamp in the list and press [OK]. The Customize Stamp screen is updated and displays the menu items that allow you to modify the stamp options.
Page 39: Processing Examples
Processing Examples Applying Postage for [Standard] Mail Use the following settings to apply Postage for [Standard] Mail. How to Set Postage for [Standard] Mail The procedure below outlines steps in a recommended sequence to process your mail. • As mail requirements quickly vary, some settings may not be necessary, or their order may vary.
Page 40 Check or change the type of stamp, if you are not in [Standard] mode. Press to access the Customize Stamp screen: The type of stamp is indicated on line 2 of the screen. To change the type of stamp, select the Type line, press [OK] and then select [Standard] in the Type of stamp screen, and press [OK].
Page 41 Additionally, you can configure stamp elements from the Customize stamp screen as follows: Change Imprint left or right: The machine supports Imprint left and Imprint right. These flexible areas allow you to select Slogan or Text. Therefore you can print a stamp with: - One slogan and one text: - Two texts: - Two slogans:...
Page 42: How To Process [Standard] Mail
Select a rate and add services. Press to open the Rate selection screen. Type a rate number to select a rate or display new rate options. For more details, see Selecting a Rate on page 141. You are now ready to print. How to Process [Standard] Mail Mail processing mainly depends on the weighing method you have chosen.
Page 43 Insert the envelope into the mail path against the rear-guide wall, with the side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (option). Do not try to moisten self-adhesive envelopes. The Mailing System applies postage and the envelope is ejected.
Page 44 Remove the envelope from the WP and insert it into the mail path against the rear-guide wall, with the side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (option). Do not try to moisten self-adhesive envelopes. The Mailing System prints postage and the mail piece is ejected.
Page 45 To print the stamp, insert the mail piece into the base against the rear-guide wall, with the side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (option). Do not try to moisten self-adhesive envelopes. The Mailing System applies postage and the mail piece is ejected.
Page 46: How To Print Meter Tapes
How to Print Meter Tapes The mailing system allows you to print adhesive meter tapes for mail pieces that are a too big to fit through the machine. This mailing system requires double meter tapes. Single meter tapes will not work on this mailing system. Place your mail piece on the weighing platform and select your rate.
Page 47 Peel the meter tape of its backing and apply it to your mail piece.
Page 48 How to Enter the Weight Manually Entering Weight Manually Manual Weighing allows you to enter the weight manually. You may have to enter the weight manually if a mail piece exceeds the weighing capacity of your Scale. To enter the weight manually from the home screen, you must first select the postal class: Select the postal rate.
Page 49: How To Set [Received] Mode Printing
How to Set [Received] Mode printing This section describes how to use the [Received] type of stamp, to: • Print the date on incoming mail. • Print 'Received' on incoming mail. You must begin with selecting the Type of stamp to gain access to the corresponding parameters and be able to run mail.
Page 50 Check or change the type of stamp, if you are not in [Received] mode. Press to access the Customize Stamp screen: The Type of stamp is indicated on line 2 of the screen. To change the type of stamp, select the Type line, press [OK] and then select [Received] from the Type of stamp screen and press [OK].
Page 51: How To Set [No Printing] Mail Processing
Insert the envelope into the mail path against the rear-guide wall, with the side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is ejected. How to Set [No Printing] Mail processing This section describes how to use the [No Printing] type of stamp, for: •...
Page 52 Check or change the type of stamp, if you are not in [No Printing] mode. Press to access the stamp screen: To change the type of stamp, select the Type line, press [OK] and then select [No Printing] in the Type of stamp screen and press [OK]. To select an option in the screen: - Highlight the option using the arrow keys - Then press...
Page 53: Printing [Permit] Mail
Printing [Permit] Mail Please contact your Customer Service when you use this feature. How to Set Postage for Permit Mail Required settings: Check that you are in the [Permit] Type of stamp. If not, see section Selecting the Type of Stamp on page 31.
Page 54: How To Process [Permit] Mail
How to Process [Permit] Mail In Standard weighing mode ( From the [Permit] home screen, to print postage directly on mail pieces: Put the mail piece on the Weighing Platform. The weight of the mail piece is displayed in the Weight area of the screen and the postage amount is updated.
Page 55 Insert the envelope into the mail path against the rear-guide wall, side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (option). Do not try to moisten self-adhesive envelopes. The Mailing System applies postage and the envelope is ejected. In Differential weighing mode ( From the [Permit] home screen, to print postage on mail pieces: Place the stack of mail you want to process on the weighing platform, and then...
Page 56 To print the stamp, insert the mail piece into the base against the rear-guide wall, side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (option). Do not try to moisten self-adhesive envelopes. The Mailing System applies postage and the mail piece is ejected.
Page 57: Mail Corrections
Mail Corrections How to Set [Amount Correction] Mode A postage amount that is too low can be corrected. The sequence is identical to Re-Dating Mail, except that the postage must be set to the desired additional amount. If you have a mail piece that has been stamped with a postage amount that is not the correct, you must correct the postage amount before mailing.
Page 58 Check or change the type of stamp, if you are not in [Amount Correction] mode. Press to access the Customize Stamp screen: To change the type of stamp, select Stamp type and then select [Amount Correction] in the Type of stamp screen. For more details, see How to Change the Current Type of Stamp on page 33.
Page 59 Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is sent to the catch tray.
Page 60: How To Set [Redate] Mode Printing
How to Set [Redate] Mode printing If you have a mail piece that has been stamped with a date that is not the actual date you are mailing the piece, you must “Redate” the mail piece before mailing. Redating is done by applying a “0” value date correction indicia (stamp) to the envelope / item. •...
Page 61 Press Press [OK]. Select [Redate]. The type of stamp is indicated on line 2 of the screen. To change the type of stamp, select the Type line, press [OK] and then select [Redate] in the Type of stamp screen and press [OK]. To change the date or date format from the Customize stamp screen as follows: Select Date and then select a date option in the Date Advance Screen.
Page 62 Check or change the type of stamp, if you are not in [Redate] mode. Press to access the Customize stamp screen: The type of stamp is indicated on line 2 of the screen. To change the type of stamp, select the Type line, press [OK] and then select [Redate] in the Type of stamp screen and press [OK].
Page 63 Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is sent to the catch tray.
Page 64: Settings
Settings Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account You can change the account to charge to any account created. In this example, we will change from "Marketing (account 01)" to "Sales (account 02)". To change accounts: As a user: Press...
Page 65 How to Change Account with a Barcode Scanner • Before using a barcode scanner with the system, it must be setup and configured by a Quadient service technician. • The barcode sheet of accounts that you create should be Free 3 of 9.
Page 66 If not already done, connect the barccode scanner to the mailing system via a USB port. The list of accounts barcodes that are available is typically placed near the mailing system. Select the account you want to use and scan.
Page 67 The current account number is displayed. Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 68).
Page 68 Press The Rate Selection screen is displayed. On that screen, you can: Type a rate number to select a rate or display rate options. Press 8 to select the Advanced rate. Follow the instructions on screen and, once you have chosen the rate and services, press [OK] to validate your selection.
Page 69 From the home screen, a rate has been selected. Enter a weight manually. The weight entered exceeds a threshold lead to rate chaining. The Machine displays the rate chaining on the homepage, process as normal. Selecting a Permit You can select the permit to use in a list. When selecting the [Permit Mail] type of stamp, a default permit is automatically selected.
Page 70: How To Select A Permit
How to Select a Permit To select a Permit: As a user: Press and then select PPI. The PPI management screen is displayed. Select the PPI in the list using the arrows. Press [OK] to validate your selection and return to the Customize Stamp screen. Choosing a Weighing Mode Depending on the options that are installed in your Mailing System, several weighing methods are available.
Page 71: How To Use Standard Weighing
The recommendations in the table only apply to items processed with the same rate. The Weighing mode icon on the screen indicates the weighing method selected and thus the source that provides the weight of the mail piece to the system. How to Use Standard Weighing Standard Weighing In this mode, each mail piece is manually placed on the Weighing Platform, and then...
Page 72: How To Use Differential Weighing
How to Use Differential Weighing Differential Weighing (optional) This mode speeds up the weighing process and increases your efficiency: all the mail pieces are stacked together on the Weighing Platform. Remove the pieces one by one and put them into the mail path. The Mailing System calculates the postage and prints the mail piece automatically.
Page 73: How To Enter The Weight Manually
Run the piece through the mailing system to be stamped with the indicia. How to Enter the Weight Manually Entering Weight Manually Manual Weighing allows you to enter the weight manually. You may have to enter the weight manually if a mail piece exceeds the weighing capacity of your Scale. To enter the weight manually from the home screen, you must first select the postal class: Select the postal rate.
Page 74 Enter the weight (in g) and press [OK] to validate. If the weight exceeds a threshold, the rate will be chained to another rate. For more information, refer Rate Chaining on page 145. The home screen displays the Manual Weight Entry icon ( ) and the weight entered.
Page 75 How to Change the Date You can set the Date to change the date at a fixed time. This is useful if you process mail after the last mail pickup for the day. This ensures that the proper date of mailing is printed for the next days mail pickup.
Page 76 On the Date screen, you can configure the printed date as follows: To choose another day, select the corresponding item in the list. icon indicates the current selection. The date can be advanced up to 30 days from today's date. Use the scroll button to select a different date.
Page 77 See also: • Managing Custom Text Messages on page 204 • Managing Slogans on page 210 How to Add (or Cancel) a Text on the Stamp To add a text to the stamp, or to cancel the text: Press Select Imprint left or Imprint right.
Page 78 Select Text list. The Text list screen is displayed. Select the desired text in the list or select None for printing no text. The Text list screen is displayed. icon indicates the current selection. Press [OK] to validate your selection. The Customize stamp screen is displayed with updated parameters (home screen: See also •...
Page 79 Select Slogan list. The Slogan list screen is displayed. Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. Press [OK] to validate your selection. The Customize Stamp screen is displayed with updated parameters (home screen: See also •...
Page 80 To use an imprint memory: From the home screen: Press the numeric key associated with the desired Imprint Memory. Long press on numeric keypad to select corresponding memory. For example, to use the memory 4, long press The imprint memory zone of the home screen displays the current imprint memory name.
Page 81 Hand-Feed Table Moistener Hand-Feed Table Moistener If your hand feed table is equipped with a moistener, you can close the envelopes by sliding the flap under the moistener brush while feeding them into the base mail path. Do not attempt to seal self-adhesive envelopes. Use standard flap envelopes.
Page 82: Imprints
Imprints Imprint Configuration ...............79 How to Change the Date ..................79 How to Add (or Cancel) a Text on the Stamp ..........204 How to Add or Cancel a Slogan on the Stamp ..........210 How to use Seal Only Mode ..................82 Imprint Memories ..............186 How to Save an Imprint Memory ................186 How to Edit an Imprint Memory ................188 Using Imprint Memories .....................87...
Page 84: Imprint Configuration
Imprint Configuration How to Change the Date You can set the Date to change the date at a fixed time. This is useful if you process mail after the last mail pickup for the day. This ensures that the proper date of mailing is printed for the next days mail pickup.
Page 85 On the Date screen, you can configure the printed date as follows: To choose another day, select the corresponding item in the list. icon indicates the current selection. The date can be advanced up to 30 days from today's date. Use the scroll button to select a different date.
Page 86 Select Text list. The Text list screen is displayed. Select the desired text in the list or select None for printing no text. The Text list screen is displayed. icon indicates the current selection. Press [OK] to validate your selection. The Customize stamp screen is displayed with updated parameters (home screen: See also •...
Page 87: How To Use Seal Only Mode
Select Slogan list. The Slogan list screen is displayed. Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. Press [OK] to validate your selection. The Customize Stamp screen is displayed with updated parameters (home screen: See also •...
Page 88 Press the Customize Stamp button. Under "Type" Press OK. Scroll down to "No Printing" and press OK.
Page 89 Imprint Memories The Imprint Memories are presets for your stamp types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories on page 186). As a supervisor, you can create, edit/modify or delete an Imprint Memory. Each Imprint Memory is identified by a name and a number.
Page 90 The memories store stamp characteristics together with rates and, if activated, charged account. From the home screen: Long press The imprint memories list is displayed. Select any line with value None. Press [Save]. If Accounting is enabled, the message confirmation to save account info is displayed.
Page 91 How to Edit an Imprint Memory Imprint Memories are presets for your stamp types. Each Imprint Memory is identified by a name and a number. The Homescreen displays the name of the current Imprint Memory. If your mail requires different settings such as specific postal rate and text and/or slogan and department to charge, then the imprint memories are the solution: all your settings are stored in a single memory.
Page 92: Using Imprint Memories
Press [OK]. The imprint memory name is displayed. Keep the old name or enter the name of the imprint memory, then press [OK]. The home screen displays the updated memory information. Using Imprint Memories Imprint Memories allow you to create a preset memory that can include the rate, custom text, slogan and date mode for the Type of stamp you would like to use.
Page 93 Press the numeric key associated with the desired Imprint Memory. Long press on numeric keypad to select corresponding memory. For example, to use the memory 4, long press The imprint memory zone of the home screen displays the current imprint memory name.
Page 94 In this example we will remove the US FLAG slogan from Imprint Memory M1. From the home screen, press the Customize Stamp button. (Customize Stamp button) Select the imprint location with the "S" and press [OK]. (OK/mem button) Select "None" and press [OK].
Page 95 The "S" no longer appears indicating that the Slogan has been removed. Press the Back button. (Back button) An asterisk "*" now appears next to "M1" indicating that the imprint has changed and is ready to be saved. To save your change, press and hold the [OK]/Mem button until the "Save your memory screen"...
Page 96 The "S" no longer appears, indicating the slogan has been removed.
Page 98: Money Operations
Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Managing Funds ................95 How to Check the PSD (Meter) Funds ..............95 How to Add Funds to the PSD (Meter) ..............97 Unlocking the PSD (Postal Inspection) ........99 How to Unlock the PSD ....................99 How to Check the Date of the Next Call ............100...
Page 100: Managing Funds
Managing Funds The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the funds (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network (see Connections on page 19) and that the connection is properly...
Page 101 Press The Funds Menu is displayed. Select the path: Funds Used / Funds Available. The screen displays your postage funds as shown below. Adding Funds You can add funds to your Mailing System at any time by complete the steps listed below.
Page 102: How To Add Funds To The Psd (Meter)
How to Add Funds to the PSD (Meter) To add funds to the PSD, follow the following steps. Press The Funds Menu is displayed. Select Add Funds. If the system asks for a PIN code, enter the code using the keypad and press [OK]. The Add Funds screen is displayed.
Page 103 Press [OK] to start the connection to the Postal Server. If the funding process is successful, the system displays a successful message. If funding fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance. In the case of a communication error, the amount previously entered cannot be changed.
Page 104: Unlocking The Psd (Postal Inspection)
Unlocking the PSD (Postal Inspection) To Clear A PSD Postal Inspection Required message: Note: A LAN connection must be plugged into the mailing system to perform a Postal Inspection. 1. Press the "MENU" button. 2. Select, "My Funds". 3. Select, "Postal Inspection" or "Audit". 4.
Page 105: How To Check The Date Of The Next Call
Press [OK] to validate. If the audit is successful, the system displays a successful message. If the audit fails, the system displays a failure message explaining the cause of the error. Try to correct the cause and retry. Checking the Date of the Next Call You can check the date of the next automatic call, to ensure, for example, that the network will be available at this time.
Page 106 Setting Warnings How to Set the High-Value Warning Amount A High Value Warning message warns the user the postage amount that they have entered is higher than a preset value. This high-amount warning prevents the user from accidentally printing high postage amounts. Example: $4.80 instead of $0.48. To set a high-value warning amount: From the home screen: Press...
Page 107 How to Set the Low-Funds Threshold A Low Funds Threshold warning warns the user that the funds remaining in the PSD (Meter) are getting low. More funds should be loaded. The Low Funds Value Warning can be set to any dollar amount.
Page 108: Funding Pin Code
Funding PIN Code How to Set/Cancel a Funding PIN Code A Funds PIN Code can be set to control which users are able to load funds in the mailing system. The mailing machine will prompt for a PIN code depending on user settings. To set a funding PIN code: Press Select Funds PIN code.
Page 109: Funds Reports
Funds Reports Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. • Die Number (on printed report only) • Download date & time (Default period: previous 6 months) • Funding amount •...
Page 110 Funds Summary Report This report displays the information on funds usage since the installation of the system. The content is limited to the history available in the PSD. • Die Number. • Current Date and Time on printed report only. Requirements This report is available as user.
Page 112: Accounts And Access Control
Accounts and Access Control Postage Tracking and Access Control .......109 Access Control .................110 How to Display and Change to 'Account with PIN Code' Mode ....117 How to Display and Change to 'No Account with Access Control' Mode ..........................115 How to Change a Shared PIN Code ..............112 Account Modes .................114 How to Display and Change to 'No Account' Mode ........114 How to Display and Change to 'No Account with Access Control'...
Page 114: Postage Tracking And Access Control
Postage Tracking and Access Control Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function •...
Page 115: Access Control
Access Control The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your funds. The different access control policies you can implement are: •...
Page 116 From the home screen: Press and select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown. Select 'Account with PIN Code'. Press [OK] to confirm. If required, enter the PIN code and press [OK]. The Mailing System then confirms that the 'Account Mode' has been changed.
Page 117: How To Change A Shared Pin Code
From the home screen: Press and select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown. Select 'No Account with Access Control'. Press [OK] to confirm. If required, enter the PIN code and press [OK]. The Mailing System then confirms that the 'Account Mode' has been changed.
Page 118 Enter the new PIN code and press [OK].
Page 119: Account Modes
Account Modes The Accounts Function Activating the Accounts Function in the Mailing System is a convenient way to monitor, track and control postage expenses by, for example, associating accounts to departments in your organization (Marketing, Sales, etc.) or to different companies, if the Mailing System is shared.
Page 120: How To Display And Change To 'No Account With Access Control' Mode
Select 'No Account'. Press [OK] to confirm. If required, enter the PIN code and press [OK]. The Mailing System then confirms that the 'Account Mode' has been changed. How to Display and Change to 'No Account with Access Control' Mode No Account With Access Control •...
Page 121 If required, enter the PIN code and press [OK]. The Mailing System then confirms that the 'Account Mode' has been changed. Setting up 'Account' In 'Account' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up.
Page 122: How To Display And Change To 'Account With Pin Code' Mode
How to Display and Change to 'Account with PIN Code' Mode Account With PIN Code • Postage usage is tracked by account. • User must select an account when processing mail. • A PIN number is required to access functions and process mail.
Page 123 How to Display and Change the 'Account Mode' To display and change the 'Account mode': From the home screen: Press and select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown.
Page 124: Creating Accounts
Creating Accounts Account summary • The number of accounts you can create is set to 50 by default and can be increased to 500 if required. • To upgrade your system, please contact your Customer Service. • Account names must be unique within the system. Account Format Description...
Page 125 How to Create an Account To create an account, you have to activate the mode “Accounts”. See How to Display and Change the 'Account Mode' on page 121. Once Accounting is enabled you can create an account by following the following instructions.
Page 126: Managing Accounts
Managing Accounts How to Display and Change the 'Account Mode' To display and change the 'Account mode': From the home screen: Press and select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown.
Page 127: How To View / Edit Account Information
Select Add Account. Enter Number of account and press [OK]. Enter Name of account and press [OK]. Choose the Status for the account and press [OK]. If you are in "Account with pin code" mode, set a PIN Code for the account. Press [OK] to validate.
Page 128: How To Activate / Deactivate An Account
Select the account (or type the account number) and press [OK]. Select Edit/Modify. The Edit/Modify screen appears. Change account name using the keypad (use key [C] to clear characters). Press [OK] to display the next parameter. Change Status parameter if necessary and press [OK]. If you are in "Account with PIN code"...
Page 129 From the home screen: Press and select the path: Account management Manage account Account list The Account list screen is displayed. Select the account (or type the account number) and press [OK]. Select Edit/Modify. The Edit/Modify screen appears. Change Status parameter if necessary and press [OK]. Accept the changes by pressing [OK] (on the Account modification summary).
Page 130: How To Delete An Account
How to Delete an Account To delete an Account: From the home screen: Press and select the path: Account management Manage account Account list The Account list screen is displayed. Select the account (or type the account number) and press [OK]. On the Account management screen, select Delete instead of Edit/Modify.
Page 131: Import Export Accounts
Import Export Accounts You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.
Page 132 Insert the USB memory key into the USB port of the base (at rear left) and press [OK]. Follow the instructions displayed on the screen. At the end of the process, a message will inform you that you when you may remove the USB memory key.
Page 133: How To Import Accounts
Account Format Description Item Number 30 Alphanumeric Number of the account. Two accounts cannot have Characters the same number. An account number cannot be modified after the account is created. However, the account can be deleted. Name 32 Alphanumeric Name of the account. Two accounts cannot have Characters the same name.
Page 134 From the home screen: Press and select the path: Account Management Manage Account Import Account List Insert your USB memory key into the USB port of the base (at rear left) and press [OK]. Select the CSV file to import and press [OK]. Follow the instructions displayed on the screen.
Page 135: Account Reports
Account Reports How to Generate the Account Report • This report displays the list of accounts in the mailing system. • To generate the report the Account Mode has to be 'Account' or 'Account with pin code'. • Report output is printer or USB memory key. To generate the Account Report: Make sure the current account mode is 'Account' or 'Account with PIN code'.
Page 136 Select an Output and then press [OK]. Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value.
Page 137 Content Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. • The current account mode has to be 'Account' or 'Account with pin code'. • You have to select an account in the list of accounts, then the Begin date and the End date of the report.
Page 138 Output • Screen Content...
Page 139: Change Current Account
Change Current Account How to Change Account You can change the account to charge to any account created. In this example, we will change from "Marketing (account 01)" to "Sales (account 02)". To change accounts: As a user: Press and select the path: Change Account The list of accounts that are available is displayed.
Page 140: How To Change Account With A Barcode Scanner
How to Change Account with a Barcode Scanner • Before using a barcode scanner with the system, it must be setup and configured by a Quadient service technician. • The barcode sheet of accounts that you create should be Free 3 of 9.
Page 141 If not already done, connect the barccode scanner to the mailing system via a USB port. The list of accounts barcodes that are available is typically placed near the mailing system. Select the account you want to use and scan.
Page 142 The current account number is displayed.
Page 144: Rates
Rates Selecting a Rate ...............141 How to Select a Rate ....................141 Managing Postal Rates ............220 Rate Table List ......................220 Download New Rates ....................221 How to Use Rate Chaining ..................145...
Page 146: Selecting A Rate
Selecting a Rate How to Select a Rate Rates are accessed from the Rate Selection screen. On the Home Screen, the system defaults to Imprint Memory number 1 (M1) ... when you access choose a rate and services from the rate selection screen, the system Home Screen will display an asterisk (M1*).
Page 147 Follow the instructions on screen and, once you have chosen the rate and services, press [OK] to validate your selection. Postage displayed on the screen is zero as long as the weight is not known (= zero).
Page 148 Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. You can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.
Page 149 Select Rate Table List. The display shows the Rate Files loaded in the system and indicates which rate file is in use. Download New Rates To download new rates: Press The Rate Selection screen is displayed. Press 8 to select the Adv. Rate. Select Update rate table and press [OK].
Page 150: How To Use Rate Chaining
Your Mailing System automatically switches to the approved rates on the effective date of rate change. For more information, please contact Quadient Helpdesk. How to Use Rate Chaining The rate table can implement the rate chaining function. For a selected rate if the weight exceeds a threshold, the rate shall be chained to another rate.
Page 152: Reports
Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............149 Generating a Report ...............151 How to Generate a Report ..................151 Available Reports ..............152 How to Generate the Account Report ..............152...
Page 154: Reports Overview
Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, funds usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
Page 155 Funds Summary Information on the funds usage in the Funds machine (since the installation of the Summary machine). Content is limited to the Report history available in the PSD. page 156 Adding Postage Last refill operations performed on the Adding machine in a selected period (supervisor Postage only).
Page 156: Generating A Report
Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report To generate a Report: Press...
Page 157: Available Reports
Available Reports How to Generate the Account Report • This report displays the list of accounts in the mailing system. • To generate the report the Account Mode has to be 'Account' or 'Account with pin code'. • Report output is printer or USB memory key. To generate the Account Report: Make sure the current account mode is 'Account' or 'Account with PIN code'.
Page 158 Select an Output and then press [OK]. Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. • Die Number (on printed report only) • Download date & time (Default period: previous 6 months) •...
Page 159 Output • Screen • USB printer • USB memory key Content Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of stamp [Standard]) since the last reset. Requirements To generate this report, you have to be logged in as a user. Output •...
Page 160 Received Batch Data This report displays the batch counter for incoming mail ('Received on') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] stamp type to view incoming mail batch counter. Output •...
Page 161 Requirements You have to enter the Begin date and the End date of the report. The default End date is then 31 days later. You can specify another End date, but maximum is Begin date + 31 days. Default period: •...
Page 162 Output • On label • Screen • USB printer Content Imprint Memory List report This report displays the imprint memory list. Output The Imprint Memory List report outputs are: • Screen • Label • USB Printer Content...
Page 163 IP Configuration Report The IP Configuration Report displays IP address information. Requirements To generate this report: • the mailing machine must be connected to the network with a LAN. Output The IP Configuration Report outputs is: • Label Content Machine Configuration Report This report displays all machine settings.
Page 164 Output • USB printer (if installed) • USB memory key Content...
Page 165 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.
Page 166 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. •...
Page 167 Proxy Configuration Report The Proxy Configuration Report displays Proxy address information. Output The Proxy Configuration report output is: • Label Content Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. •...
Page 168 Output • Screen Content...
Page 170: Online Services
Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as system software or optional features, and using services such as mail follow-up online. Online Services Overview ............167 OLS Call Types .................168 How to Call Online Services Manually ..............168 How to Upload Report Data to the Online Services Server ......169 Synchronize Call ......................170 OLS Connection Tests ............171...
Page 172: Online Services Overview
Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...
Page 173: Ols Call Types
OLS Call Types Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.
Page 174: How To Upload Report Data To The Online Services Server
From the home screen: Press and select the path: Advanced Settings Online services Generic call The Mailing System connects to the server and downloads the available elements. Check your mailbox for messages: see Using the Mailbox on page 200. How to Upload Report Data to the Online Services Server An Upload Statistics call sends report data to the Online Services Server.
Page 175: Synchronize Call
Synchronize Call This type of call should only be done on a request from your Customer Service. This call updates the automatic call schedule of the machine and the features/options. To trigger a Synchronize call: From the home screen: Press and select the path: Advanced Settings Online services...
Page 176: Ols Connection Tests
OLS Connection Tests Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: • Ping server Establishes a connection and checks whether the server answers to a 'ping' command.
Page 177 Select Ping Server from the list displayed on the screen. After a successful connection the display shows: Press [OK]. Test Server Diagnostic Test To test your machines server connection, follow the steps below. To gain access to a diagnostic display test: From the home screen: Press and select the path:...
Page 178 After a successful connection the display shows: Press [OK].
Page 179: System Online Services
Your Mailing System automatically switches to the approved rates on the effective date of rate change. For more information, please contact Quadient Helpdesk. Account level It is possible to increase the number of accounts in your system. To upgrade your system, please contact your Quadient helpdesk.
Page 180: Configuring Your Mailing System
Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. 10.1 Display Settings ..............177 How to Adjust the Display Contrast ..............177 How to Change the Display Language ..............177 How to Enable / Disable the Beeps ..............178 10.2 System Timeout and Settings ...........179 How to Change the 'Sleep timeout' ..............179...
Page 182: Display Settings
10.1 Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: From the home screen: Long press to increase or decrease the contrast. The screen updates immediately.
Page 183: How To Enable / Disable The Beeps
Select the language you want to use. Press [OK] to validate. How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and select the path: User Preferences Sounds Press hard keys next to Beep on key and/or Beep on error to enable/disable the sounds.
Page 184: System Timeout And Settings
10.2 System Timeout and Settings System settings include: • Sleep timeout • Soft Off timeout • Smart Start: function that automatically starts the system motors when you withdraw the mail piece from the weighing platform (see Choosing a Weighing Mode on page 65).
Page 185: How To Change The 'Soft Off Timeout
How to Change the 'Soft Off Timeout' Soft Off Timeout: Period of inactivity after which the system automatically turns to 'Soft off' mode (see Power Management on page 21). To change the 'Soft Off Timeout': From the home screen: Press and select the path: Advanced Settings Settings...
Page 186: How To Activate / Deactivate Smart Start
How to Activate / Deactivate Smart Start The Smart Start Function detects when you are removing a mail piece from the weighing platform and automatically starts the system motors without you having to press the key. To activate / deactivate the Smart Start function: From the home screen: Press and select the path:...
Page 187: Setting Warnings
10.3 Setting Warnings How to Set the High-Value Warning Amount A High Value Warning message warns the user the postage amount that they have entered is higher than a preset value. This high-amount warning prevents the user from accidentally printing high postage amounts. Example: $4.80 instead of $0.48. To set a high-value warning amount: From the home screen: Press...
Page 188: How To Set The Low-Funds Threshold
How to Set the Low-Funds Threshold A Low Funds Threshold warning warns the user that the funds remaining in the PSD (Meter) are getting low. More funds should be loaded. The Low Funds Value Warning can be set to any dollar amount.
Page 189: Weighing Settings
10.4 Weighing Settings The weighing settings include: • Zeroing the weighing platform • Setting the GEO code that corresponds to the geographical location of the Mailing System • Activating/ De-activating the WP Automatic Selection functionality How to Zero the Weighing Platform The mailing system should display 0.00 weight when there is nothing on the weighing platform (scale).
Page 190 The scale should now read 0 lbs 0.0 oz. GEO Code The Weighing Platform calculates mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting Geodesic Code (GEO Code) is done automatically with Online Services.
Page 191: Imprint Memories
10.5 Imprint Memories The Imprint Memories are presets for your stamp types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories on page 186). As a supervisor, you can create, edit/modify or delete an Imprint Memory. Each Imprint Memory is identified by a name and a number.
Page 192 The memories store stamp characteristics together with rates and, if activated, charged account. From the home screen: Long press The imprint memories list is displayed. Select any line with value None. Press [Save]. If Accounting is enabled, the message confirmation to save account info is displayed.
Page 193: How To Edit An Imprint Memory
How to Edit an Imprint Memory Imprint Memories are presets for your stamp types. Each Imprint Memory is identified by a name and a number. The Homescreen displays the name of the current Imprint Memory. If your mail requires different settings such as specific postal rate and text and/or slogan and department to charge, then the imprint memories are the solution: all your settings are stored in a single memory.
Page 194 Press [OK]. The imprint memory name is displayed. Keep the old name or enter the name of the imprint memory, then press [OK]. The home screen displays the updated memory information.
Page 195: Connection Settings
10.6 Connection Settings How to Set the Postal/Online Services Connection To add funds or access Online Services, the Mailing System can access the Internet through a high speed LAN (Local Area Network). LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
Page 196: How To Set Lan Parameters
To use LAN: - The LAN, select Internet (LAN) and press [OK]. See also • To physically connect the LAN to the base, see Connection Diagram on page 19. How to Set LAN Parameters LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
Page 197 Press [OK] to validate. The screen Host name setting is displayed. It is un-editable. Press [OK] to validate. The screen Set Vendor Class ID is diplayed. It is OFF by default but can be activated and edited. Press [OK] to validate. Select: - DNS: Auto, then - Speed &...
Page 198 Press [OK], the system will come back to the beginning screen and accept any changes.
Page 199: Date And Time
10.7 Date and Time Time and Date Setup Time and date are required for postage and are provided by the postal authorities. As a result, you cannot manually adjust the system time and date. However, you can ask the system to check the current time and date and display them. See also •...
Page 200: How To Check The Machine Time And Date
Press [OK] to connect Postal Server. How to Check the Machine Time and Date To check the current time and date: From the home screen: Press and select the path: Advanced Settings Settings Date Management Date and Time Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time.
Page 201 From the home screen: Press and select the path: Advanced Settings Settings Date Management Automatic Date Advance The Auto date advance screen is displayed. Press [OK]. Select ON and press [OK] to enable the Auto Date Advance function. Select Set Hours, enter the Automatic Date Advance time (00:00 hours is not allowed) and press [OK].
Page 202: Options And Updates
Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of stamp such as latest postal rates, additional texts or slogans. 11.1 Overview .................199 11.2 Using the Mailbox ..............200 How to Read Messages ...................200 How to Delete Messages ..................201 11.3 Managing Options ..............202...
Page 204: Overview
11.1 Overview You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Update postal Rates and Prepaid Postal Imprints (PPI) • Update postal Rates • Creating additional Texts for the stamp •...
Page 205: Using The Mailbox
11.2 Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. The Mailbox list screen indicates unread messages and allows you to delete read messages.
Page 206: How To Delete Messages
How to Delete Messages The mailbox allows you to receive messages from the mailing system or from customer service via the server. From the home screen: Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete to erase the message.
Page 207: Managing Options
11.3 Managing Options How to Display the Options The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.
Page 208: How To Load New Options
How to Load New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server.
Page 209: Managing Text Messages
11.4 Managing Text Messages How to Add (or Cancel) a Text on the Stamp To add a text to the stamp, or to cancel the text: Press Select Imprint left or Imprint right.
Page 210: How To Display The List Of Text Messages
Select Text list. The Text list screen is displayed. Select the desired text in the list or select None for printing no text. The Text list screen is displayed. icon indicates the current selection. Press [OK] to validate your selection. The Customize stamp screen is displayed with updated parameters (home screen: See also •...
Page 211: How To Add A New Text Message
From the home screen: Press and select the path: Imprint left or Imprint right Select Text list. The list of available text messages is displayed. How to Add a New Text Message To add a new message: Display the list of text. Press and select the path: Imprint left or...
Page 212: How To Delete A Text Message
Enter your text (max. 4 lines, 18 characters per line). For more information on how you can type different characters, Control Panel Features on page 15. The lower case letter cannot be entered in the free text. Press [OK] to validate. Enter the name to be displayed on the menu for users, then press [OK].
Page 213: How To Modify A Text Message
Display the list of text. Press and select the path: Imprint left or Imprint right Select Text List. The list of available text messages is displayed. Select a message and press [OK]. The Text Management screen is displayed. Select Delete a text. Selected text is displayed.
Page 214 Display the list of text. Press and select the path: Imprint left or Imprint right Select Text List. The list of available text messages is displayed. Select a message and press [OK]. The Text Management screen is displayed. Select Modify a text. You can change the text message and press [OK] to display the next screen (Use [C] key to clear characters).
Page 215: Managing Slogans
11.5 Managing Slogans The Slogans are graphical images you can add on the left hand side of the stamp printed on mail pieces. You can: • Display the list of slogans Rename or delete slogans from the list • Download new slogans. The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server.
Page 216: How To Display The List Of Slogans
Select Slogan list. The Slogan list screen is displayed. Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. Press [OK] to validate your selection. The Customize Stamp screen is displayed with updated parameters (home screen: See also •...
Page 217: How To Modify A Slogan
From the home screen: Press and select the path: Imprint left or Imprint right Select Slogan list. The list of slogans is displayed. How to Modify a Slogan To modify a slogan: From the home screen: Press and select the path: Imprint left or Imprint right Select Slogan list.
Page 218: How To Delete A Slogan
Select the slogan and press [OK]. The Slogan Management screen is displayed. Select Edit. Change the slogan name using the keypad and press [OK]. The system updates the slogan list. How to Delete a Slogan To delete a slogan: From the home screen: Press and select the path: Imprint left or...
Page 219: How To Remove A Slogan From An Imprint Memory
Select Slogan list. The list of slogans is displayed. Select the slogan and press [OK]. The Slogan Management screen is displayed. Select Delete. The system asks for a confirmation. Press [OK] to confirm deletion. The system updates the slogan list. How to Remove a Slogan from an Imprint Memory Imprint Memories are presets for your stamp types.
Page 220 In this example we will remove the US FLAG slogan from Imprint Memory M1. From the home screen, press the Customize Stamp button. (Customize Stamp button) Select the imprint location with the "S" and press [OK]. (OK/mem button) Select "None" and press [OK].
Page 221 The "S" no longer appears indicating that the Slogan has been removed. Press the Back button. (Back button) An asterisk "*" now appears next to "M1" indicating that the imprint has changed and is ready to be saved. To save your change, press and hold the [OK]/Mem button until the "Save your memory screen"...
Page 222: How To Download New Slogans
The "S" no longer appears, indicating the slogan has been removed. How to Download New Slogans To download new slogans: From the home screen: Press and select the path: Imprint left or Imprint right Select Slogan list. The list of slogans is displayed. Select Download new and press [OK].
Page 223: Position Slogan/Text
11.6 Position Slogan/Text The position of the Slogan and the Text Message can be Interchanged using the Imprint Left and Imprint Right setting. To swap the positions: Select what you would like to position. Press and select the path: Imprint left or Imprint right Select Text List.
Page 224 The list of available text messages is displayed. Select the message you want to position and press [OK]. The Text Management screen is displayed. Select Select. Press [OK] to accept the position.
Page 225: Managing Postal Rates
11.7 Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. You can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.
Page 226: Download New Rates
Select Rate Table List. The display shows the Rate Files loaded in the system and indicates which rate file is in use. Download New Rates To download new rates: Press The Rate Selection screen is displayed. Press 8 to select the Adv. Rate. Select Update rate table and press [OK].
Page 227: Managing Permit Mail
11.8 Managing Permit Mail You can: • Display the list of permits in the machine. • Add new permits using a USB memory key. • Delete permits. How to Display the List of Permits The list of permit includes the permit that are installed in the Mailing System and indicates with a check mark the active permit.
Page 228: How To Delete A Permit
How to Delete a Permit To delete a Permit: From the [Permit] home screen: Press Select Permit. The list of Permit is displayed. Select the permit and press [OK]. The Permit Management screen is displayed. Select Delete. The system asks for a confirmation. Press [OK] to confirm deletion.
Page 229: How To Download New Permits
How to Download New Permits To download new permits: From the [Permit] home screen: Press Select Permit. The list of Permit is displayed. Select Add new and press [OK]. The Mailing System connects to the Online Services server and downloads available Permits.
Page 230: Maintenance
Maintenance 12.1 Ink Cartridge ................227 How to Change the Ink Cartridge ................228 How to Display Ink Level and Cartridge Data ..........230 How to Clean the Print Heads Automatically ..........248 How to Clean the Print Heads Manually ............232 How to Align the Print Heads ................233 12.2 Moistener .................236 Cleaning the Brushes and Sponge (Moistener) ..........248...
Page 232: Ink Cartridge
12.1 Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains fluorescent red ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.
Page 233: How To Change The Ink Cartridge
How to Change the Ink Cartridge If after cleaning, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink ... it is time to replace the ink cartridge. Open the cover: the ink cartridge moves to the replacement position.
Page 234 Lift out the old ink cartridge. Remove the two plastic caps on the new ink cartridge. The caps are removed. Remove the protective strips from the new ink cartridge.
Page 235: How To Display Ink Level And Cartridge Data
Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically. How to Display Ink Level and Cartridge Data Ink Cartridge Data includes information such as consumption and date installed. To display the ink cartridge data:...
Page 236 From the home screen: Press and select the path: Ink Cartridge Ink Cartridge information The Ink information screen is displayed. How to Clean the Print Heads Automatically Each ink cartridge contains two print heads. If after cleaning the print heads, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink ...
Page 237: How To Clean The Print Heads Manually
From the home screen: Press and select the path: Ink Cartridge Cleaning process The cleaning starts automatically. How to Clean the Print Heads Manually Each ink cartridge contains two print heads. If after cleaning the print heads, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink ...
Page 238: How To Align The Print Heads
Press down on the back of the ink cartridge to disengage it. Lift out the ink cartridge. Clean the heads with a soft damp cloth. Put the cartridge back in place. Close the base cover. How to Align the Print Heads After installing a new ink cartridge you should verify that the ink cartridge print heads are aligned.
Page 239 From the home screen: Press and select the path: Ink Cartridge Set cartridge alignment Press [OK] and put a piece of paper in the mail transport. The system prints a test pattern. The Set Cartridge alignment screen is displayed. Check the printed pattern and use the up/down keys to select the letter that corresponds to the straightest and complete vertical line.
Page 240 The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time. For more information, please contact Quadient Helpdesk.
Page 241: Moistener
12.2 Moistener Moistener Overview A Sealing Moistener: • Is used to moisten the glue on the envelope and seal the flap closed. • Consists of the brush assembly, sponge assembly, and water reservoir • All of which are used to moisten the glue on the envelope flaps. •...
Page 242 If your hand feed table is equipped with a moistener, you can close the envelopes by sliding the flap under the moistener brush while feeding them into the base mail path. Do not attempt to seal self-adhesive envelopes. Use standard flap envelopes.
Page 243 Remove the moistener assembly from the table. Raise the brush. Lift the metal sponge retainer to remove the sponge. Clean the sponge and the brush. Reinstall the sponge and retainer. Put the brush back. Put the moistener back into place.
Page 244: How To Fill The Moistener
How to Fill the Moistener To add water to the moistener. Remove the moistener from the table. Fill the moistener with water up to the limit marks. Put the moistener back into place.
Page 245: Service Processes
12.3 Service Processes How to Run the Registration Update The Update Registration process is only to be completed at a request from Customer Service. • This procedure is used if you have changed your address. • Contact your Customer Service to change your information then you will be instructed to perform the update registration procedure.
Page 246: How To Save Customer Data
Press [OK]. A message for entering the geodesic code. Please refer to User Guide for allowed values. Press [OK]. Enter the Geocode. Press [OK]. The update registration procedure is finished. Press [Finish] to return to menu. Press the Sleep/Wake/Soft Off button to exit. How to Save Customer Data The Save Customer Data allows you to backup customer data (accounts, imprint memories, and so on) to the Online Services Server.
Page 247: How To Withdraw The Psd (Meter)
From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Processes Save Customer Data Press [OK] to begin the procedure. Press [OK] when the process is complete. The message "Backup Customer Data Server call suceessful" is displayed. How to Withdraw the PSD (Meter) The Withdraw PSD process is only to be completed at the request of Customer Service.
Page 248 From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Processes Withdraw a PSD The Withdraw meter screen is displayed. Type the withdrawal PIN code using the keyboard and press [OK]. Press [OK] or the [Sleep/Wake] button ( ) to turn the system to Sleep or Soft-off mode.
Page 250: Troubleshooting
Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 13.1 Machine Issues ...............247 How to Clear Mail Jammed in the Base ..............247 How to Clean the Print Heads Automatically ..........248 Cleaning the Brushes and Sponge (Moistener) ..........248 13.2 Diagnostics ................252 Base Status Diagnostic Test ..................252...
Page 252: Machine Issues
13.1 Machine Issues How to Clear Mail Jammed in the Base Envelopes are jammed (stopped) in the transport mechanism of the Base. • Mail piece is too thick. • Mail size is incorrect. To clear mail jammed in the Base: Pull the release handle located underneath the base to lower the transport belts and wheels.
Page 253: How To Clean The Print Heads Automatically
How to Clean the Print Heads Automatically Each ink cartridge contains two print heads. If after cleaning the print heads, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink ... It is time to replace the ink cartridge. To clean the print heads automatically: From the home screen: Press...
Page 254 • Keep fresh water in the water reservoir. • Clean the Brush Assembly weekly with fresh water. • Rinse out the sponge with fresh water weekly. • Replace the brush assembly when the moistener is not moistening properly. • Replace the sponge when it begins to break down and not soak up water properly. To clean the brushes and sponge of the feed table moistener: Remove the moistener assembly from the table.
Page 255 Put the moistener back into place. Scale Not Working • Check that scale cable is connected. • Make sure machine is on a stable surface. • Re-Zero the scale by performing the following steps: Remove all items from the weighing platform. Press the “C”...
Page 256 Weight of the items on WP Remove the package and if possible, weigh it exceeds the max capacity defined on another scale. in Weighing Platform (you have Use Manual Weight Entry mode to enter the placed a package on the platform weight and determine the postage.
Page 257: Diagnostics
13.2 Diagnostics Base Status Diagnostic Test Check status of the base life cycle. To gain access to a diagnostic display test: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select Base from the list displayed on the screen. Select Base Status from the list displayed on the screen.
Page 258: Base Sensor Diagnostic Test
Base Sensor Diagnostic Test Reports the status ([0] or [1]) of the sensors below: • Top doc • Start print • Cover • Carriage To gain access to a Base Sensor diagnostic test: From the home screen: Press and select the path: Advanced Settings Maintenance Process...
Page 259: Display Diagnostic Test
Display Diagnostic Test The screen displays, successively, a black bar without text, then a text. To gain access to a diagnostic display test: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select Base from the list displayed on the screen. Select Display from the list displayed on the screen.
Page 260: Ip Config Diagnostic Test
IP Config Diagnostic Test Displays current parameters related to IP Configuration. To gain access to a diagnostic display test: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select Communication from the list displayed on the screen. Select IP Config from the list displayed on the screen.
Page 261: Ip Configuration Checker Diagnostic Test
The Display shows: IP Configuration Checker Diagnostic Test Checks LAN connection. To gain access to a diagnostic display test: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select Communication from the list displayed on the screen.
Page 262 Select IP Configuration Checker from the list displayed on the screen. Enter the IP Address:...
Page 263: Keypad Diagnostic Test
Keypad Diagnostic Test Displays “Key ok” if the test is correct. To gain access to a diagnostic Keypad test: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select Base from the list displayed on the screen. Select Keypad from the list displayed on the screen.
Page 264: Ping Server Diagnostic Test
Ping Server Diagnostic Test Sends a message to a server (if connected) to check the line. To gain access to a diagnostic display test: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select Communication from the list displayed on the screen. Select Ping Server from the list displayed on the screen.
Page 265: Ping Tool Diagnostic Test
Ping Tool Diagnostic Test Checks LAN address. To gain access to a diagnostic display test: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select Communication from the list displayed on the screen. Select Ping Tool from the list displayed on the screen. Enter the IP Address:...
Page 266: Serial Connectors Diagnostic Test
Serial Connectors Diagnostic Test Checks the serial port. To gain access to a diagnostic display test: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select Base from the list displayed on the screen. Select Serial Connectors from the list displayed on the screen.
Page 267: Test Server Diagnostic Test
Test Server Diagnostic Test To test your machines server connection, follow the steps below. To gain access to a diagnostic display test: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select Communication from the list displayed on the screen. Select Test Server from the list displayed on the screen.
Page 268: Usb Ports Diagnostic Test
USB Ports Diagnostic Test Checks the two USB ports (need USB keys). To gain access to a diagnostic USB Ports test: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select Base from the list displayed on the screen. Select USB Ports from the list displayed on the screen.
Page 269: System Data
13.3 System Data How to Display Software Data The Software Data contains the following information: PSD#, Loader, OS, PACK, XNDF DATA DELTA, language, variant. To display Software Data: From the home screen: Press and select the path: Advanced Settings Maintenance System Info Software information...
Page 270: How To Display The Machine Counters
From the home screen: Press and select the path: Advanced Settings Maintenance System Info Hardware Information The system hardware data appears on the screen. How to Display the Machine Counters The display will show the data of the machine counters. To display the data of the machine counters: From the home screen: Press...
Page 271: How To Display The Event Lists
The system displays the data of the machine counters. How to Display the Event Lists To display the event lists: From the home screen: Press and select the path: Advanced Settings Services Software Information Select the Base events list or the PSD events list or Server connection history. Press [OK] to validate.
Page 272 The system displays the selected list in a table with, for each error: The Code of the event The Date where appends the event The Cycles count when the event occurred. Note the Code and refer to your customer service.
Page 274: Specifications
Specifications This sections contains the main specifications of your Mailing System. 14.1 Mail Specifications ..............271 14.2 General Specifications ............272 14.3 Operating Conditions ............273 14.4 System Specifications ............274...
Page 276: Mail Specifications
14.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale). Envelopes: • Minimum Weight: 0.1 oz. • Maximum Weight: 1 lb. 10.4 oz. • Minimum Envelope Thickness: 0.008 inches. •...
Page 277: General Specifications
14.2 General Specifications Dimensions (Width x Length x Height) • Base: 9.84" x 14.76" x 10.23" • Feed Table: 4.1”x 8.6” x 3.9” Feed Table with moistener (option): 7.4" x 8.6" x 3.9" Weight • Base: 23 lb 6 oz •...
Page 278: Operating Conditions
14.3 Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: 50°F - 104°F. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...
Page 279: System Specifications
14.4 System Specifications Accounts The number of accounts is set to 50 by default and can be raised optionally to 500. Weighing accuracy To obtain the best weighing results, use a solid and steady table: • Away from any doors •...
Page 280 Index Access Control 109, 110 Feed Table 11, 76, 236, 272 Account 15, 28, 29, 59, 60, 74, 87, Feeder 5, 31 109, 110, 111, 114, 115, 116, 117, 119, 123, 125, 126, 127, 130, 131, 132, 134, 135, 149, 152, 161, 162, 167 Generate 130, 151, 152, 154, 155, 158 accounts 14, 16, 29, 59, 60, 109, 112, 114, 116, 119, 123, 126, 127, 128,...
Page 281 Normal 5 Type of stamp 27, 31, 32, 34, 44, 46, 64, 69 OFF 16, 22, 31, 179, 180 Online Services 143, 145, 165, 167, Weighing Mode 15, 37, 65, 179 169, 171, 174, 190, 194, 199, 203, 220 Weighing platform 11, 19, 28, 30, 65, Option List 202 66, 67, 181, 184, 185, 250 Permit Mail 31, 64...
Page 282 A0161048/A - 02/05/2023...

quadient iX-3 Series User Manual

Table of Contents

2 Meet Your Mailing System

3 Processing Mail

4 Imprints

5 Money Operations

6 Accounts and Access Control

7 Rates

8 Reports

9 Online Services

10 Configuring Your Mailing System

11 Options and Updates

12 Maintenance

13 Troubleshooting

Quick Links

Chapters

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Summary of Contents for quadient iX-3 Series