Download Print this page

quadient iX-9 Series User Manual

Table of Contents

Advertisement

Quick Links

Download this manual

User Guide

Franking Machine

iX-9 Series

Table of Contents

Advertisement

Chapters

Table of Contents

Need help?

Need help?

Do you have a question about the iX-9 Series and is the answer not in the manual?

Questions and answers

Summary of Contents for quadient iX-9 Series

Page 1 User Guide Franking Machine iX-9 Series...
Page 2: Table Of Contents
Table of Contents Introduction Symbols Used ........................3 Safety Information Compliance ..........................7 General Safety ........................9 Power Connection ......................10 Disconnecting Power and LAN ..................11 How to Activate an Emergency Stop ...............12 Meet Your Mailing System System Layout .........................15 Additional Accessories ....................43 System Connections ......................46 Power Management ......................52 Network Connections ....................54 Processing Mail...
Page 3 Advanced Operation ....................147 Accounts and Access Control Postage Tracking and Access Control ..............151 Access Control ......................152 Account Modes ......................156 Creating Accounts .......................164 Managing Accounts ....................168 Managing Groups ......................176 Import/Export Accounts .....................183 Managing Operator PIN Codes ................188 Account/Operator Reports ..................195 6.10 Advanced Reporting Functions ................201 6.11 Changing the Current Account ................204...
Page 4 11.5 Default Sealing Mode ....................288 11.6 Weighing Settings ....................291 11.7 Postage Imprint Default Settings .................308 11.8 Display Setting ......................316 11.9 Time and Date Management .................326 11.10 Timeout Settings ......................327 11.11 Connection Settings ....................329 11.12 Inserter Mode ......................357 11.13 Changing Motorised Conveyor Stacker Positions ..........360 Options and Updates 12.1 Overview ........................371...
Page 6: Introduction
Introduction This section describes symbols used in this manual. Symbols Used ................3...
Page 8: Symbols Used
Symbols Used This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a potential risk to equipment or mail from your actions. NOTE: remark explaining different cases or specificities. TIP: advice to help save you time when processing your mail.
Page 10: Safety Information
Safety Information This section contains important information about safety precautions and environmental recommendations for operating your equipment in the best possible conditions. Compliance ..................7 General Safety ................9 Power Connection ..............10 Disconnecting Power and LAN ..........11 How to Activate an Emergency Stop ........12...
Page 12: Compliance
Compliance This is a class A product. Operation of this equipment in a residential area may cause interference (to be remedied at the user's own expense). Energy Star® Compliance Your Mailing System is an Energy Star® qualified Mailing System that automatically goes into a low power sleep mode after a period of inactivity.
Page 13 UL Compliance...
Page 14: General Safety
General Safety • Before using your mailing system, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your mailing system. •...
Page 15: Power Connection
Power Connection Before powering up your mailing system, please ensure that the system meets your local AC voltage requirements (230V - 50Hz). THIS EQUIPMENT MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact. •...
Page 16: Disconnecting Power And Lan
Disconnecting Power and LAN Press (at the top right corner of the control panel). - A short press on the sleep/on/soft off mode button sets the machine to 'sleep' mode. - A long press on the sleep/on/soft off mode button sets the machine to 'soft off'.
Page 17: How To Activate An Emergency Stop
How to Activate an Emergency Stop If your machine is S.M.A.R.T. enabled, you also have the option to stop the machine through this software. Please refer to the S.M.A.R.T. user guide for details. To stop the run process immediately: Press...
Page 18: Meet Your Mailing System
Meet Your Mailing System Get to know your mailing system in this section. System Layout ................15 How to Use the Feeder ....................19 How to Adjust the Mail Thickness Settings ............21 Postcard Mail or Thin Mail Processing ..............24 Puffy Mail or Thick Mail Processing ................29 How to Select the Sealing Mode ................33 How to Fill the Internal Label Dispenser ...............39 Additional Accessories .............43...
Page 20: System Layout
System Layout The illustrations and tables below show the basic Mailing System configuration, including optional accessories you may have added. System Components Automatically feeds envelopes of different Mixed-Mail Feeder sizes and seals them if required. Dynamic Weighing Module Automatically weighs and rates mail that can (optional) be processed through the mailing system.
Page 21 System Details Envelope Hopper Envelopes are loaded here for processing. Prevents skewing and/or stacked mail from Side Guide falling over. Provides access to Feeder for maintenance or Feeder Release Handle to clear stoppages. Provides access to filter for cleaning. Sealer Water Filter Access Removable filter for user self-maintenance.
Page 22 Base Top View Postage meter that stores credit and tracks postage usage. Meter (Postal Security Device/PSD) DO NOT REMOVE UNLESS INSTRUCTED BY A QUADIENT REPRESENTATIVE. Provides access to meter (PSD). Lift from Meter (PSD) Access Door right-hand side to open.
Page 23 Front view Base Release Lever Release lever for ink tank. Reservoir that supplies ink to print head. Ink Tank See also How to Change the Ink Tank on page 403. Provides access to replacing the ink tank. Flip Ink Tank Access Door down to open.
Page 24: How To Use The Feeder
How to Use the Feeder Tacking a stack of mail: Arrange the mails according to size (largest and heaviest on the bottom). Fan out the envelopes to ensure separation (envelopes may be stuck together). Bevel the edge of the stack. Place the envelopes on the hopper against the rear wall and covering the optical (clear) sensor.
Page 25 Adjust the high stack side guide. To adjust the guide, push gently against the envelopes, but do not push it hard up against the stack. Adjust the mail thickness settings of the Feeder, see How to Adjust the Mail Thickness settings on page 21.
Page 26: How To Adjust The Mail Thickness Settings
How to Adjust the Mail Thickness Settings For mail over 17 mm thick: There is a thin/thick mail latch under the top cover of the Feeder. For normal operation, the lever will be on the left. However, for processing a batch of thick mails over 17 mm, move the lever to the right, especially if the thicker envelopes won't feed into the mail path.
Page 27 Change the lever position: - left: for standard or thin mail - right: for thick mail over 17 mm Close the Feeder cover. Return the lever to the normal position (left) after processing a batch of thicker mails. This will prevent normal mail from double or multi-feeding.
Page 28 Refer to the table below to choose the position of the mail thickness setting button. Use this setting to process thick or puffy mail. You No pressure can also use it when processing one mailpiece at a time or when using an inserter. Standard pressure This is the setting recommended for most media.
Page 29: Postcard Mail Or Thin Mail Processing
Postcard Mail or Thin Mail Processing "Postcard" mail and thin mail refers to thin mail that requires a setting to be made to the feeder before processing through the system (for example, postcards). Process postcards or thin mail like any other mail (except for the feeder setting). You will also have to apply your mailing | rate selections.
Page 30 Set Hopper Deflector up. - Gently pull outward. - Swivel from the horizontal to the vertical position.
Page 31 Set Tension setting on the top of the cover set to the square (default setting). Load the feeder with mail to be run.
Page 32 Adjust the high stack guide. Set the Mixed Mail Feeder setting to Puffy Mail by turning the lever to Post Card Icon.
Page 33 Make sure that the lever is fully engaged in the notch. Press the button.
Page 34: Puffy Mail Or Thick Mail Processing
Puffy Mail or Thick Mail Processing "Puffy" mail refers to thick mail processed (for example, using padded envelopes). The padded envelope provides extra protection for the contents. Process puffy mail like any other mail (except for the feeder setting). You will also have to apply your mailing | rate selections.
Page 35 Load the feeder with mail to be run.
Page 36 If the item is thicker than the space allowed under the feeder, you should process the item by placing it on a scale and/or enter the weight manually. Next, print and place a label on the item. Adjust the envelope side guide.
Page 37 Set the Mixed Mail Feeder setting to Puffy Mail by turning the lever to Puffy Mail Icon. Make sure that the lever is fully engaged in the notch. Press the button.
Page 38: How To Select The Sealing Mode
How to Select the Sealing Mode Press the Sealing Mode Button to select the mode. The Sealing Mode screen is displayed. Select a sealing mode. You can also change Moistening level. After selecting, press the [OK] button to return to the home screen. See also •...
Page 39 Dynamic Weighing Module (optional) The Dynamic Weighing Module is an in-line weighing scale between the Feeder and the Print Base. It receives envelopes from the Feeder, and measures the weight and over-size to determine the postage value. Provides access to stalled mailpieces. Lift to Cover open.
Page 40 Base & Control Panel You can operate the mailing system and configure the system settings using the control panel. It has a touch screen so most zones are responsive. Tap an active area to open the corresponding screen. Control panel also has navigation keys, shortcut keys and start/stop keys.
Page 41 Current weight used to calculate the Postage Weight Amount. Mailbox Notifies unread messages. Displays type of connection. Can be a LAN or Type of Connection Wireless connection. Indicates the amount of postage that is to be Postage Value printed on the envelope. Weight of the mailpieces is refreshed or set Refresh weight to zero.
Page 42 Allows your selection of an ERA. Indicates that an ERA will be printed at the left most of imprint.
Page 43 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home screen Returns to the home screen. Menu Accesses the menu settings. Validates an action or selection. SHORTCUT KEYS Rate selection Displays the rate selection screen. Accesses preset imprint and account Job memories memories.
Page 44: How To Fill The Internal Label Dispenser
Accesses credit management (including Credit adding credit). Accesses the type of imprint selection and Imprint configuration imprint set up screens. START/STOP KEYS Start Starts printing process. Stops printing and all mechanical activity Stop (motors) in the Mailing System. Wakes the Mailing System up or turns it to 'sleep' mode or 'soft off' mode.
Page 45 Press the lever and insert your labels into the dispenser, printable side facing down and to the right. If the labels have a peel-off tab, place the tab facing upwards. Use several labels, as one label may not be stiff enough to prevent it bending when you insert it.
Page 46 Motorised Conveyor Stacker (optional) The Motorised Conveyor Stacker, a motorised envelope stacker with a conveyor belt, enables the highest level of mail processing efficiency. It enables the greatest envelope stacking quantity, while reducing the amount of interventions. You can select a working mode on the stacker by using the switch button: •...
Page 47 Catch Tray (optional) The catch tray is the most basic collector of processed mail. It physically attaches to the right side of the mailing system. It offers the smallest footprint, and holds the least amount of finished mail. Drop Stacker (optional) The drop stacker is a higher capacity catch tray that is mounted to the end of a table and sits lower than the table top.
Page 48: Additional Accessories
Additional Accessories Keyboard (optional) Usage A keyboard can be connected to the mailing system. The Keyboard is a standard personal computer keyboard with a touchpad. Connect the bluetooth keyboard dongle to the USB port on the Base. Keyboard allows the input of data to your mailing system. Keyboard use NAVIGATION KEYS [Enter]...
Page 49 Touchpad use The touchpad on the keyboard or a USB mouse plugged into the system allow you to perform the same selections or actions as with your finger, using its pointing device. They allow you to perform the same selections or actions as with your finger on the touch screen.
Page 50: How To Use The Barcode Scanner
Barcode Scanner (optional) The handheld scanner is used: • to identify accounts through barcodes How to Use the Barcode Scanner To use the Barcode Scanner: Place the barcode scanner above the barcode you want to scan. Press the button on the barcode scanner to scan the barcode. A beep indicates that the scan is complete.
Page 51: System Connections
System Connections Base + Feeder CAN - Controller Area Network used to connect devices. Power...
Page 52 Base + Feeder + Dynamic Weighing Module CAN - Controller Area Network used to connect devices. Power Base + Stacker Power - Connect to an external power socket.
Page 53 Base connectors On the right-hand side of the mailing system base, you will find the following connectivity ports. The ON/OFF switch is located at the rear of ON/OFF Switch the right-hand side of the Mailing System base. Power Connector To wall socket USB Ports To any USB device* RJ45...
Page 54 On the left-hand side of the mailing system base, you will find the following connectivity ports. USB Ports To any USB devices* RS232 (COM1/2) To Inserter and/or Weighing Platform To Feeder or Dynamic Weighing Module LAN Port To Online Services Power Connector To Feeder or Dynamic Weighing Module USB devices: Keyboard, Printer, Barcode Scanner...
Page 55 Feeder connectors Power Connector To Base or Dynamic Weighing Module To Base or Dynamic Weighing Module Dynamic Weighing Module connectors To Base To Feeder Power Connector To Base Power Connector To Feeder...
Page 56 Conveyor Stacker connectors Power Connector To external power socket...
Page 57: Power Management
Power Management Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy. Your mailing system is an Energy Star® qualified mailing system that automatically goes into a low power 'sleep' mode after a period of inactivity. Setting equipment to run for extended periods of time in low power mode not only saves energy but helps your equipment run cooler and last longer.
Page 58: How To Turn The Mailing System To Sleep/Soft Off Mode
Always use the on/off switch to switch off the system. Never unplug the power cord without switching off the system first. Press either side of the switch to turn the mailing system on or off. - The dash (or I) indicates the on side. - The circle (or O) indicates the off side.
Page 59: Network Connections
Network Connections In order to download postage credit, update the latest postal rates or software, the mailing system will need to communicate with a server. This is accomplished using: • Wireless LAN • LAN Connecting Wireless Network Wireless LAN signal displayed on machine screen as picture above. •...
Page 60 Network/LAN cable pictured above. • Avoid using your system during an electrical storm, as there may be a risk of electrical injury from lightning. • Do not install LAN connectors in a wet location. • Disconnect the LAN cable from the wall before moving your system.
Page 62: Processing Mail
Processing Mail This section describes how you can process mail: select an imprint type, select a rate and weighing method, activate sealing, etc. Quick Guide to Preparing Your Mail ........59 How to Sort Mail by type ...................59 How to Log in and Start a Work Session .............60 Processing Examples ..............65 How to Select a Rate ....................221 How to Select a PPI ....................126...
Page 63 How to Process Mail for Sealing or Counting without Printing ..................124 PPI Mail ..................126 How to Select a PPI ....................126 How to Set Postage for [PPI] Mail ................127 Steps to generate Operational PPI Report ............129 Advanced Operations ............130 How to Reset the Item Counter ................130 How to Count Mailpieces Using Weighing Platform ........132...
Page 64: Quick Guide To Preparing Your Mail
Quick Guide to Preparing Your Mail Preparing Mail and Mailing System for Operation Mail preparation involves: • Sorting mail by type, to make processing faster (Sorting Mail on page 59) • Logging into the system, to begin setting up your task (Turning on the System and Starting a Work Session on page 60)
Page 65: How To Log In And Start A Work Session
Sort stack by size (for stacking on Feeder). You can process mixed size and weight mail when using the Dynamic Weighing Module feature. In this case, it is best to stack the largest or heaviest mail at the bottom. Turning on the System and Starting a Work Session When the mailing system is powered on, a work session will begin based on the system settings that have been configured.
Page 66 Press to wake-up the system. The system may display one of the following screens: Home screen [Normal] - mailing system is open to all users - begin setup/process mail. Login screen - enter a Security PIN code to access main mailing system screen.
Page 67 Account selection - select an account to access main mailing system screen: - Use up and down arrows (use double arrows to scroll list) to select your account. - You can also use a barcode scanner (optional) to select your account. Selecting an Account Three ways to accurately select an account: Type the account number...
Page 68 Setting Postage and Date of Mailing A first step is mandatory: • Select the correct Type of Imprint corresponding to the current batch of mail to be processed (Changing An 'Imprint Type' on page 66). You can then make additional selections depending on required tasks: •...
Page 69 • Add a graphical Slogan to the imprint • You can offset the print offset away from the right edge of the envelope to prevent misprints on thick or bulky items (especially when the edges are rounded or very uneven). 1 - Imprint printing offset...
Page 70: Processing Examples
Processing Examples Selecting an Imprint Type Type of Process and Type of Imprint The mailing system offers a variety of imprinting options. Refer to the table below for a definition of common mail processes that your office may support along with an associated imprint type.
Page 71: Changing An "Imprint Type
Seal Only [Pass Through] Sealing (optional) (Running [Pass Through] Mail page 124) Count mail by feeding [Pass Through] Sealing (off) (Running [Pass Through] Mail page 124) Home Screen and Configuration Menu Each type of imprint is associated with: • A specific home screen that displays current imprint configuration (weight, postage...).
Page 72 Either: Press or press and select the path: Imprint The Imprint screen is displayed. Select Imprint Type using the up and down arrows located on the right-hand side of the screen. The Imprint screen is updated and displays the menu items that allow you to modify the imprint options.
Page 73: How To Change The Date On The Imprint
How to Change the Date on the Imprint The Mailing System can automatically change the date at fixed hours every day or skip non-working days. See How to Set the Automatic Date Advance Feature on page 313. To change the date that will be printed: There are three ways to select the Date: - On the home screen, press the Date zone.
Page 74 The Date advance screen is displayed. Use the up and down arrows to select your desired option. Once selected, click [OK]. - To select another day, choose an option from the list. A date can be advanced up to 7 days from the day you are processing an item.
Page 75 How to Add (or Remove) an ERA To add or remove an ERA: There are three ways: - On the home screen, press the ERA zone. - On the control panel, select then press ERA Slogans. - From the main menu, press Imprint then press ERA Slogans. Either: Tap the ERA zone on the home screen You can see the ERA zone in...
Page 76 Select ERA Slogans. The Select ERA screen is displayed. Select the ERA in the list or select None for printing no ERA. The Imprint screen is displayed with updated parameters (home screen: press...
Page 77: How To Add (Or Remove) A Slogan
How to Add (or Remove) a Slogan To add or remove a slogan: There are three ways: - On the home screen, press the Slogan zone. - On the control panel, select then press Slogan. - From the main menu, press Imprint then press Slogan list. Either: Tap the Slogan zone on the home screen You can see the Slogan zone in...
Page 78: How To Apply (Or Remove) A Print Offset
Select Slogan list. The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan. The Imprint screen is displayed with updated parameters (home screen: press How to Apply (or Remove) a Print Offset You can offset the print offset away from the right-hand edge of the envelope to prevent misprints on thick or bulky items (especially when the edges are rounded or very uneven).
Page 79 There are two ways: - On the home screen, press the Print Offset zone. - From the main menu, select Batch Settings and then Print Offset. Either: Press the Print Offset button on the screen or press and select the path: Batch Settings Print Offset...
Page 80 The Print offset setting screen is displayed. Select the following Print Offset: - No offset - Offset 1 - Offset 2 How to Select a Rate Selecting a postage rate allows the Mailing System to calculate the amount when the mailpiece weight is available.
Page 81 There are three ways to access Rate Selection. - On the home screen, press the Rate zone. - On the control panel, press - From the main menu, select Rate Selection. Either: Press the Rate area on the home screen or press or press and select the path: Rate Selection...
Page 82 The Rate Selection screen is displayed. From the Rate Selection screen: - Select a rate using the touch screen or by typing in the associated rate number - Select Rate History - Use the Rate Wizard to view all available rates and extra services Press [OK] to validate your selection.
Page 83 There are two ways: - On the home screen, press the PPI zone. - From the main menu, select Imprint and then PPI name. Either: or press and select the path: Imprint...
Page 84 The Select PPI Mail Imprint screen is displayed. Select the PPI from the list. Selecting a Weighing Type Several weighing types are available and will vary based upon the accessories and options you have selected for your Mailing System. Processing Mail Using the External Weighing Platform The external Weighing Platform is used for large, heavy or bulky mail that cannot be run through the Mailing System with a Dynamic Weighing Module.
Page 85: How To Use Standard Weighing
How to Use Standard Weighing Standard Weighing In this type, each mailpiece is manually placed on the Weighing Platform, and then put into the mail path. • Standard Weighing is the default weighing method when the mailing system is first turned on. •...
Page 86: Processing Mail In Standard Weighing Type
The default mail class is displayed. You remove the mailpiece from the scale and run the mailpiece through the mailing system. The display shows "Printing in progress". Processing Mail in Standard Weighing Type Place the mailpiece on the external Weighing Platform (WP). The weight of the mailpiece is updated in the Weight area of the screen and the postage amount displayed.
Page 87 Place the envelope (or identical set) on the hopper. Mail should be placed against the rear wall and covering the optical (clear) sensor. The Mailing System applies postage and the envelopes are sent to the mail tray or stacker. To print on one or several identical labels Press on the control panel.
Page 88: How To Enter The Weight Manually
Processing Mail in Manual Weighing Type Manual weight entry ( ), where you enter a known weight to calculate the postage value. This should be used if the weight exceeds the limit of your Weighing Platform but another scale has been used to determine the weight. How to Enter the Weight Manually You can print a label and affix to the mailpiece: •...
Page 89 There are two ways to go to Manual Weight Entry screen: - On the home screen, press the Weighing Types zone. - From the main menu, select Batch Settings then Weighing Types. Either: Tap the Weighing Types zone on the screen or press and select the path: Batch Settings...
Page 90 The Weighing Type screen is displayed. Select Manual Weight Entry. The Manual Weight Entry screen is displayed. Enter the weight (in g) and press [OK] to validate.
Page 91: Processing Mail In Manual Weighing Type
Press on the control panel to return to the home screen. The home screen displays the Manual Weight Entry icon ( ) and the weight entered. Processing Mail in Manual Weighing Type Select Manual weight entry and then enter the weight and press [OK] to validate. The home screen displays the Manual weight icon ( ) and the weight entered.
Page 92 Press System motors start running. To print the imprint on the envelope, insert it into the mail path against the rear-guide wall, with the side to be printed facing upwards, and covering the optical sensor. The Mailing System prints postage and the mailpieces are sent to the mail tray or stacker.
Page 93 Processing Mail in Differential Weighing Types Differential weighing offers faster, more efficient mail processing when using an external Weighing Platform (WP). In this type, you can place a stack or container of mail on the Weighing Platform. The weight is then calculated as each mailpiece is removed from the Weighing Platform (by calculating the differential from the amount on the Weighing Platform less the weight removed).
Page 94: How To Use Differential Weighing
How to Use Differential Weighing Differential Weighing (optional) This type speeds up the weighing process and increases your efficiency: all the mailpieces are stacked together on the Weighing Platform. Remove the pieces one by one and put them into the mail path. The Mailing System calculates the postage and prints the mailpiece automatically.
Page 95 To use Differential Weighing: There are two ways to use Differential Weighing: - On the home screen, press the Weighing Types zone. - From the main menu, press Batch Settings then Weighing Types. Either: Tap the Weighing type zone on the screen or press and select the path: Batch Settings...
Page 96 Select Differential Weighing type. The Weighing type is changed to Differential Weighing. Place mailpieces or stack of mailpieces on the Weighing Platform. Remove a piece of mail. As each piece is removed, the weight and selected rate and service will be displayed. Press button to start printing.
Page 97: How To Use Differential Weighing Automatic Label
How to Use Differential Weighing Automatic Label Differential Weighing Automatic Label (optional) This type is identical to Differential Weighing except that the system automatically prints the postage on labels. To use Differential Weighing Automatic Label: There are two ways to use Differential Weighing Automatic Label: - On the home screen, press the Weighing Types zone.
Page 98 The Weighing Type screen is displayed. Select Differential Weighing Automatic Label type. The Weighing type is changed to Differential Weighing Automatic Label. Place the mailpieces or stack of mailpieces on the Weighing Platform.
Page 99: Processing Mail In Differential Weighing Type
Remove a piece of mail. As each piece is removed, the weight and selected rate and service will be displayed. Press to print the label. Processing Mail in Differential Weighing Type Differential Weighing Type ( From the home screen: Select the Differential weighing type icon, place the stack of mail (or container) on the Weighing Platform, then follow the on-screen instructions or the steps below.
Page 100 If the mailpiece is too thick or too large to process through the machine, press to print a label. See Mail Specifications on page 443. Repeat the previous steps for each piece of mail. Press Exit to quit at any time. Differential Weighing Auto-Label Type ( Select the weighing type, place the stack of mail (or container) on the Weighing Platform, then follow the on-screen instructions or the steps below.
Page 101: How To Use Dynamic Weighing
How to Use Dynamic Weighing You must have purchased the Dynamic Scales hardware option. Dynamic Weighing In this type, you place all the items at the Feeder Entrance whatever their size (within the system limits). The system automatically assesses the weight and over-size of each item and applies postage as each piece goes along the mail path at high speed.
Page 102 To use Dynamic Weighing: There are two ways to use Dynamic Weighing: - On the home screen, press the Weighing Types zone. - From the main menu, select Batch Settings then Weighing Types. Either: Tap the Weighing type zone on the screen or from the main menu and select the path: Batch Settings Weighing Types...
Page 103 Select Dynamic Weighing type. The Weighing type is changed to Dynamic Weighing. Place all the items at the Feeder Entrance. The system automatically assesses the weight and over-size of each item and applies postage as each piece travel along the mail path at high speed. Press the to start printing.
Page 104: How To Use Dynamic Weighing Batch Type
How to Use Dynamic Weighing Batch Type Dynamic Weighing Batch Type In this type, you place a stack of identical items at the Feeder Entrance. The system assesses the weight and over-size of the first item and applies the same postage to all items at very high speed.
Page 105 There are two ways to use Dynamic Weighing Batch: - On the home screen, press the Weighing Types zone. - From the main menu, press Batch Settings then Weighing Types. Either: Tap the Weighing type zone on the screen or press and select the path: Batch Settings Weighing Types...
Page 106 Select Dynamic Weighing Batch Type. The Weighing type is changed to Dynamic Weighing Batch Type. Place a stack of identical items at the Feeder Entrance. The system automatically assesses the weight and over-size of the first item and applies the same postage to all items at very high speed. Press the button start printing.
Page 107: Processing Mail In Dynamic Weighing Types
Processing Mail in Dynamic Weighing Types Dynamic Weighing - Weigh All Type ( From the home screen: Place your stack of mail in the hopper. For details, see Mixed Mail Feeder on page 18. Press to start processing the stack. The system will now feed (seal), weigh, rate, imprint and stack the mail.
Page 108 Changing the Current Account Activating the Accounts Function in the Mailing System is a convenient way to monitor, track and control postage expenses by, for example, associating accounts with departments in your organisation (Marketing, Sales, etc.) or with different companies, if the Mailing System is shared.
Page 109 How to Change Account You can change the account to charge to any account created. In this example, we will change from "Marketing (account 01)" to "Sales (account 02)". There are two ways to change account: - On the home screen, press the Account zone. - From the main menu, select Change account.
Page 110 Select the account you want to use and the selected account is automatically accepted. The newly selected account is now activated. How to Change Account using a Barcode Scanner • Before using a barcode scanner with the system, it must be set up and configured by a service technician.
Page 111 The list of accounts barcodes that are available is typically placed near the mailing system. Select the account you want to use and scan. The number and the name of selected account is displayed.
Page 112 Job Memories Job Memories are presets for your imprint types. A normal job memory has ERA, slogan, weight (optional), date, rate and account number (if any). User can quickly recall a saved imprint to simplify operation and save time. Since all of your settings are stored in a single memory, the Job Memory function is particularly useful for setting specific postal rate combinations.
Page 113 Select the first available line displaying "None" and then press "Create". Select the type of mail by pressing Normal or PPI Mail Imprint. Enter the name of the new Job Memory, then press [Next].
Page 114 To include weight, place a mailpiece on the Weighing Platform, then press [Next]. Enter the parameters, press [Next] to validate and display the next list of parameters, if any. Repeat previous step until the system displays the name of the new Job Memory in the list.
Page 115 How to Edit/Modify a Job Memory To edit or modify a Job Memory: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Job Memory Management Select the Job Memory that you want to edit/modify. Select Edit/Del.
Page 116 To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 117: How To Use A Job Memory
How to Use a Job Memory Job Memories allow you to create a preset/shortcut Job Memory key with the rate, ERA, slogan and the date selection mode for the type of imprint you want to print. If you track department or account usage, you can use the Job Memory to include the account to be charged.
Page 118 The Job Memories list is displayed. Select a Job Memory from the list. Press Select button to validate. The number and the name of the current selected memory are displayed in the Mem zone of the home screen.
Page 119: How To Set Postage For [Normal] Mail
How to Set Postage for [Normal] Mail The procedure below outlines steps in a recommended sequence to process your mail. To set the imprint quickly, consider using job memories. The memories store imprint characteristics together with rates and, if activated, charged account. See Job Memories on page 107.
Page 120 You can configure imprint elements from the Imprint screen as follows: a. Check or change the Slogan selection: Select Slogan and then select a Slogan (or None) in the Slogan list screen. For more details, see How to Add (or Cancel) a Slogan on the Imprint on page 386 b.
Page 121 Select a Weighing Type. Depending on the quantity and type of mail to be processed, you can choose an efficient weighing method that uses a weighing platform or the dynamic scale (optional equipment) to save time: see Selecting a Weighing Type on page 79.
Page 122 Select a weighing type in the Weighing Type screen. You can also apply the following optional setting(s): Move the imprint away from the envelope edge for thick envelopes: see How to Apply (or Remove) a Print Offset on page 73. Close envelopes using the feeder sealer: see How to Select the Sealing Mode page 33.
Page 123: How To Print Meter Labels
How to Print Meter Labels The mailing system allows you to print adhesive meter labels for mail pieces that are a too big to fit through the machine. Press and enter the number of postage meter label strips. Make sure there are enough postage meter label strips are available in the label dispenser.
Page 124 Press the green button to print labels. Peel the postage meter label strips of its backing and apply it to your mail piece.
Page 125: Recommended Steps For Processing Mail
Recommended Steps for Processing Mail To process mail, complete the preparation steps in Standard Setup on page 114, before following the steps below. Processing mail varies significantly depending on the Weighing type you choose. The current weighing type is indicated by the icon on the Weighing types button. •...
Page 126 Using Labels You can print postage on precut or self-adhesive labels. The label dispenser is available: • Internal label dispenser (ILD) for precut labels. This is a standard feature of the Mailing System. See Filling the Internal Label Dispenser on page 39.
Page 127: How To Process Incoming 'Received' Mail
How to Process Incoming 'Received' Mail You can print the date on incoming mail for internal tracking purposes. The Text “Received” can be added before the date. This feature is useful for companies that receive mail requiring a deadline (payment due dates, for example). It allows them to validate the date of receipt, since the date of processing may not be the same.
Page 128 Additionally, you can: - Activate or de-activate printing the date received. - Activate or de-activate printing 'Received'. - Add ERA, slogan to the imprint. - Activate the Print Counter. - Select the option to change. The buttons indicate the current status of the options.
Page 129: How To Process Mail For Sealing Or Counting Without Printing
How to Process Mail for Sealing or Counting without Printing The type of imprint [Pass Through] allows you to: • Process mail for “sealing only” without printing • Only convey mail – without printing or sealing – for counting or testing purposes. To process Pass Through Mail: Check that you are on the type of imprint [Pass Through].
Page 130 Insert the mailpiece into the mail path against the rear-guide wall, side to be printed facing upwards.
Page 131: Ppi Mail
PPI Mail To use PPI Mail, you have to load PPI into your system. See How to Add PPI's on page 394. How to Select a PPI Select the PPI you want to use from the list. When selecting the type of imprint [PPI mail], the default PPI is automatically selected.
Page 132: How To Set Postage For [Ppi] Mail
The Select PPI Mail Imprint screen is displayed. Select the PPI from the list. How to Set Postage for [PPI] Mail Required settings: Check that you are on the type of imprint [PPI]. The name of the type of imprint is indicated on the first line of the home screen as illustrated below.
Page 133 - Press on the control panel to access the Imprint screen: - Select Imprint type and then select [PPI] in the Type of imprint screen. For details, see How to Change the Current 'Type of Imprint' on page 66. Press on the control panel to return to the home screen.
Page 134: Steps To Generate Operational Ppi Report
Steps to generate Operational PPI Report From the [PPI Mail] home screen: Start a new Operational PPI Report if necessary. Press End PPI Mail batch to open the PPI Report screen. You can also print the current report before starting the new one.
Page 135: Advanced Operations
Advanced Operations How to Reset the Item Counter The home screen displays an item counter you can use to count processed mailpieces in a batch and to generate reports using Batch Counter reports. The following modes have their own counter: •...
Page 136 Or, to reset any item counter: As a user: Press and select the path: Batch Settings Start Batch Counters Select the counter you want to reset and press on the control panel. A confirmation screen is displayed. Press Yes to confirm, otherwise press No.
Page 137: How To Count Mailpieces Using Weighing Platform
How to Count Mailpieces Using Weighing Platform This feature allows you to count an unknown quantity of identical items using the Weighing Platform. As user: Press and select: Piece Counting Place 10 mailpieces of the same weight on the Weighing Platform and press [OK]. You must first weigh 10 items in order to get the total count.
Page 138: Money-Related Operations
Money-Related Operations This section describes how to load and manage credit (money) in your Mailing System. Overview ..................135 How to Check Credit ...............136 How to Add Credit to the PSD ..........137 Low Credit Threshold .............140 How to Set the Low-Credit Threshold ..............285 High Value Warnings .............142 How to Set the High-Value Warning Amount ..........284 Crediting PIN code ..............144...
Page 140: Overview
Overview As a user, you can perform the following money-related operations in order to manage and monitor postal credit. The Postal Security Device (Meter) - Postage Meter The Meter, located in your Mailing System Base, handles the postage credit (or money) in your system.
Page 141: How To Check Credit
How to Check Credit You can check the total postage used and the remaining credit in the PSD at any time. This is particularly important before processing mail to ensure that there are sufficient credit available. Remaining credit is displayed continuously at the bottom of the home screen. See Base and Control Panel on page 35.
Page 142: How To Add Credit To The Psd
How to Add Credit to the PSD In order to print postage, credit need to be purchased and loaded onto the mailing system using the credit server. • Credit must be available in your Customer Account on the server for download. •...
Page 143 If the system asks for a PIN code, enter the code and press [OK]. The Credit screen is displayed. By default, the system displays the value of the previous crediting amount. Enter the amount to add using the keypad (Use on the keypad to clear digits).
Page 144 You can open the Credit information screen to check the new values (see How to Check Credit on page 136). As Supervisor, you can set the Mailing System to ask for a PIN code for crediting: see How to Set/Cancel a Crediting PIN Code on page 287.
Page 145: Low Credit Threshold
Low Credit Threshold How to Set the Low-Credit Threshold The Low Credit Threshold warning alerts a user that the credit remaining in the PSD (Meter) are running low and that more credit should be loaded. It can be set to any pound amount. To set a low-credit threshold: As Supervisor (see Log in as Supervisor...
Page 146 Enter the low-credit warning amount. If you enter 0, this message is displayed: "Zero amount not allowed". Press [OK] to validate. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 147: High Value Warnings
High Value Warnings How to Set the High-Value Warning Amount A High Value Warning message alerts the user that the postage amount being entered is higher than a preset value. This high-amount warning prevents the user from accidentally printing high postage amounts. Example: £4.80 instead of £0.48. Supervisor can set the mailing system to display a warning message when the High Value Warning amount is exceeded.
Page 148 Enter the high-value warning amount or press on the keypad and enter 0 to disable the warning function. Press [OK] to validate. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 149: Crediting Pin Code
Crediting PIN code How to Set/Cancel a Crediting PIN Code You can create a crediting PIN code to limit access to only those who are authorised to add postage (see Money-Related Operations on page 133). To set a crediting PIN code: As Supervisor (see Log in as Supervisor on page 277):...
Page 150: Credit Data Reports
Credit Data Reports Credit History Report The Credit History Report displays the last refill operation performed on the machine for a selected period. Requirements For this report, you have to be logged in as Supervisor. Output The Postage Report outputs are: •...
Page 151 Credit Summary Report The Credit Summary report displays information on credit usage since installation of the machine. The content is limited to the history available in the PSD. Requirements This report is available to a user or supervisor. Output The Credit Summary Report outputs are: •...
Page 152: Advanced Operation
Advanced Operation How to Unlock the PSD To unlock the PSD and manually connect to the postal server: Either: Press or press and select the path: Credit Select Audit. The system asks for confirmation.
Page 153 Press Yes to connect to the postal server. If the audit is successful, the system displays a "successful" message. If the audit fails, the system displays a failure message explaining the cause of the error. Correct the cause and retry.
Page 154: Accounts And Access Control
Accounts and Access Control This section describes how you can manage your Department Accounts to track Postage Credit usage and/or assign access rights to various functions in your Mailing System. This section is no longer available when S.M.A.R.T. Collector is activated.
Page 155 How to View/Edit a Group or a Subgroup ............179 How to Activate/De-activate a Group ..............181 How to Delete a Group or Subgroup ..............182 Import/Export Accounts ............183 How to Export the Account List ................183 How to Import Accounts ..................186 Managing Operator PIN Codes ..........188 How to Create an Operator ..................189 How to Modify an Operator ..................191 How to Assign Accounts to an Operator ............192...
Page 156: Postage Tracking And Access Control
Postage Tracking and Access Control Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorised use of various functions. • Track postage expenditures: the Accounts function. • Control user machine access by means of a PIN code: the Access Control function. These five Account Modes correspond to the on/off status of two functions: Account •...
Page 157: Access Control
Access Control Access Control Function To protect and restrict the usage of credit and/or accounts, you can program the machine system security to request a PIN code whenever a user starts a session. The access control function has three PIN code functions you can implement: •...
Page 158 As Supervisor (see Log in as Supervisor on page 277): From the main menu and select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown. Select 'No account with access control'. Press [OK] to confirm.
Page 159 How to Display and Change to 'Account with Access Control' Mode Account with access control • Postage usage is tracked by account. • Users must select an account when processing mail. • A PIN number is required to access functions and process mail.
Page 160 Select 'Account with access control'. Press [OK] to confirm. The Mailing System then confirms that the 'Account Mode' has been changed. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 161: Account Modes
Account Modes Accounting Function The accounting function lets you to track postage expenses associated with, for example: • Different departments in your organisation (marketing, sales...) • Different companies on the premises, if the Mailing System is shared, etc. Use one of the 'Account modes' to switch the accounting function on or off: •...
Page 162 As Supervisor (see Log in as Supervisor on page 277): From the main menu and select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown. Select 'No account'. Press [OK] to confirm. If required, enter the PIN code and press [OK].
Page 163: How To Display And Change To 'No Account With Access Control' Mode
How to Display and Change to 'No Account with Access Control' Mode No Account with Access Control • Postage usage is not tracked by account. • User does not select an account when processing mail. • A PIN number is required to access functions and process mail.
Page 164: How To Change A Shared Pin Code
Press [OK] to confirm. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine. How to Change a Shared PIN Code As Supervisor (see Log in as Supervisor on page 277): From the main menu and select the path:...
Page 165 Setting Up to 'Account' Mode In Account mode, users must select an account to process mail. Users can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Process for Implementation To implement the Account Mode: Follow the steps outlined in...
Page 166: How To Display And Change To 'Account With Access Control' Mode
How to Display and Change to 'Account with Access Control' Mode Account with access control • Postage usage is tracked by account. • Users must select an account when processing mail. • A PIN number is required to access functions and process mail.
Page 167 Select 'Account with access control'. Press [OK] to confirm. The Mailing System then confirms that the 'Account Mode' has been changed. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 168 Select another 'Account Mode'. Press [OK] to confirm. If required, enter the PIN code and press [OK]. The Mailing System then confirms that the 'Account Mode' has been changed. To return to the home screen, you have to press to put the machine into sleep mode.
Page 169: Creating Accounts
Creating Accounts Account summary You can create up to 3000 accounts (depending on system options). To change the maximum number of accounts, see Account Number on page 271. An account has the following parameters: Parameters Format Description Number Number of the account. alphanumeric Must be unique.
Page 170 How to Create an Account To create an account, activate 'Account Mode'. See How to Display and Change the 'Account Mode' on page 168. As Supervisor (see Log in as Supervisor on page 277): From the main menu and select the path: Account Management Manage Account...
Page 171 Enter the account Number and Name using the keyboard, then select the account status (the button displays the current status: Active or Inactive). To place the account in a group other than Main folder, select the Main Folder button, then select a group or subgroup in the list. Press [OK].
Page 172 Users can only use active accounts. If necessary, as long as your accounting structure is not complete, you can create accounts without activating them. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 173: Managing Accounts
Managing Accounts In order to manage accounts, the Mailing System must be in one of the following 'Account modes' (Postage Tracking and Access Control on page 151): • Accounts • Accounts with access control Users can only use activated accounts or operator PIN codes. If necessary, as long as your accounting structure is not complete, you can create Accounts without activating them.
Page 174: How To Create An Account
To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine. How to Create an Account To create an account, activate 'Account Mode'. See How to Display and Change the 'Account Mode' on page 168.
Page 175 Enter the account Number and Name using the keyboard, then select the account status (the button displays the current status: Active or Inactive). To place the account in a group other than Main folder, select the Main Folder button, then select a group or subgroup in the list. Press [OK].
Page 176: How To View/Edit Account Parameters
Users can only use active accounts. If necessary, as long as your accounting structure is not complete, you can create accounts without activating them. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 177 Select the account and press Edit/Del. If the account is not in the list, select the group or the subgroup that contains the account, press Edit/Del. or [OK] and then press View content until you can select the account by pressing [OK]. Select Edit/Modify.
Page 178: How To Activate/De-Activate An Account
How to Activate/De-activate an Account This function allows you to create accounts in advance and prevent them from being used before your account structure is complete. To activate or de-activate an account: Perform procedure How to View/Edit Account Information on page 171. Change the account status (the button displays the current status: active or inactive) and press [OK].
Page 179: How To Delete An Account
How to Delete an Account To delete an account: As Supervisor (see Log in as Supervisor on page 277): From the main menu and select the path: Account Management Manage Account Account List The Account List screen is displayed. Select the account and press Edit/Del. If the account is not in the list, select the group or the subgroup that contains the account, press Edit/Del.
Page 180 To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 181: Managing Groups
Managing Groups Group Parameters A group has the following parameters: Parameters Format Description Name 32 alphanumeric Name of the group. Must be unique. characters Status Active/Inactive If a group is not active, the corresponding accounts are not visible and users cannot select them.
Page 182: How To Create A Group
How to Create a Group To create a group: As Supervisor (see Log in as Supervisor on page 277): From the main menu and select the path: Account Management Manage Account Account List The Account List screen is displayed. Select Add Acct/Group. Select Add Group.
Page 183 Select the group status (Active or Inactive). The button displays the current status. To include it in another group other than Main folder (= to create a subgroup), select the Main Folder button, select a group in the list that opens and press [OK]. On the Add Group screen, press [Next].
Page 184: How To View/Edit A Group Or A Subgroup
How to View/Edit a Group or a Subgroup As Supervisor (see Log in as Supervisor on page 277): From the main menu and select the path: Account Management Manage Account Account List The Account List screen is displayed. Select the group (use the double arrows to scroll the list).
Page 185 A group that is not in the list is probably a subgroup: Select its parent group, press Edit/Del. and then select View content to display the content of the group. Select the subgroup in the list. Press Edit/Del. The Group management screen is displayed. Select Edit/Modify.
Page 186: How To Activate/De-Activate A Group
To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine. How to Activate/De-activate a Group Follow the steps outlined below to de-activate a Group so that the Accounts, included in the Group, are not visible to users.
Page 187: How To Delete A Group Or Subgroup
How to Delete a Group or Subgroup To delete a group or a subgroup: Follow the procedure How to View/Edit a Group or a Subgroup on page 179. On the Group management screen, select Delete instead of Edit. A confirmation message is displayed. Press Yes to delete the group or press No as many times as necessary.
Page 188: Import/Export Accounts
Import/Export Accounts Using a USB memory device, you can import or export the account list from your Mailing System as a CSV file. Imported accounts are created with no hierarchy and added to the existing account list. Using a spreadsheet program or a simple text editor, modify an exported CSV file to add new accounts to your Mailing System by re-importing the file.
Page 189 Insert the USB memory device into the USB port of the base (at rear left) and press [OK]. Follow the on-screen instructions. At the end of the process, a message informs you that you may safely remove the USB memory device. To return to the home screen, you have to press to put the machine into sleep mode.
Page 190 Account summary You can create up to 3000 accounts (depending on system options). To change the maximum number of accounts, see Account Number on page 271. An account has the following parameters: Parameters Format Description Number Number of the account. alphanumeric Must be unique.
Page 191: How To Import Accounts
How to Import Accounts The CSV file should have the following characteristics: Format is ACS_yyyymmdd_hhmmss.CSV (example: Name ACS_20091007_035711.CSV Field delimiter , (Comma) Record delimiter New line • You can import an account list to or export an account list from your Mailing System as a CSV file using OLS or a USB memory key.
Page 192 Insert your USB memory device into the USB port of the base (at rear left) and press [OK]. Select the CSV file to import and press [OK]. Follow the on-screen instructions. At the end of the process, a message informs you that you may safely remove the USB memory device.
Page 193: Managing Operator Pin Codes
Managing Operator PIN Codes As Supervisor, you can create operator PIN codes for controlling access to the Mailing System. You can then assign each PIN code a list of specific accounts that can be charged only to that PIN code. You can only manage operator PIN codes if the Mailing System is in Accounts with access control.
Page 194: How To Create An Operator
How to Create an Operator To create an Operator: As Supervisor (see Log in as Supervisor on page 277): From the main menu and select the path: Account Management Manage Operator Operator list The Operator list screen is displayed. Select Add operator. The Add operator screen is displayed.
Page 195 In the Account List screens, select the Accounts (or groups/subgroups) that the operator will be allowed to use. You can complete this step later: see How to Assign Accounts to an Operator on page 192. Press [OK]. The Operator creation summary screen is displayed. Press Finish to create the Operator.
Page 196: How To Modify An Operator
How to Modify an Operator To modify an Operator: As Supervisor (see Log in as Supervisor on page 277): From the main menu and select the path: Account Management Manage Operator The Manage Operator window opens. Select Operator list. Select the operator and select Edit/Del.. Select Edit/Modify.
Page 197: How To Assign Accounts To An Operator
To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine. How to Assign Accounts to an Operator You can define account access to operators by assigning them accounts, groups or subgroups of accounts.
Page 198: How To Unassign Accounts To An Operator
Press [OK] to validate the assignments, then press [Finish]. To see the Account list of the selected Group, press View group content. How to Unassign Accounts to an Operator To delete Accounts an Operator is allowed to use: Follow the procedure How to Assign Accounts to an Operator on page 192, steps 1 and 2.
Page 199: How To Delete An Operator
How to Delete an Operator To delete an Operator: Perform the procedure How to Modify an Operator on page 191. Select Delete instead of Edit/Modify. The Delete confirmation screen is displayed. Press Yes to delete the operator, otherwise press No.
Page 200: Account/Operator Reports
Account/Operator Reports How to Generate the Account Report • This report displays the list of accounts in the mailing system. • To generate this report: you have to be logged in as Supervisor and the current "Account Mode" must be "Account"...
Page 201 Select Account Report. Select an Output and then press [Get report]. How to Generate the Operator Report This section is no longer available when S.M.A.R.T. Collector is activated. See S.M.A.R.T. Data Collector on page 209 for more information. • This report displays the list of operators in the mailing system.
Page 202 As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Account Management Select Manage Operator. Select Operator report. Select the Output and then press [Get report].
Page 203 Single Account Report This section is no longer available when S.M.A.R.T. Collector is activated. See S.M.A.R.T. Data Collector on page 209 for more information. The Single Account Report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available to a user or supervisor.
Page 204 Multi Account Report This section is no longer available when S.M.A.R.T. Collector is activated. See S.M.A.R.T. Data Collector on page 209 for more information. The Multi Account Report displays postal expenditures for all accounts over a selected time period, sorted by ascending account number. The report displays all the accounts with 'active' status and 'inactive' or 'deleted' accounts with a postage value.
Page 205 Requirements This report is available to a user or supervisor. The current account mode must be 'Accounts' or 'Accounts with access control'. You must specify the period for the report (Begin and End dates). Default period: • Begin = 1st day of current month •...
Page 206: Advanced Reporting Functions
6.10 Advanced Reporting Functions The Advanced Reporting feature enhances account management and provides associated reports. To get the Advanced Reporting option, see Options and Updates on page 369 Account Management Enhancements Setting-up the Budget and Surcharge Function You may only use Budget and Surcharge features if the Advanced Reporting option is loaded in your Mailing System.
Page 207 Select [Budget and Surcharge Management]. The Budget and Surcharge Management screen is displayed. Select Budget and Surcharge ON/OFF to activate/deactivate the function. When the box is checked, the budget parameters located underneath on the screen become accessible. Select the basic period for budgets: month or year. Enter a starting date or day for the period, and then press [OK].
Page 208: How To Modify Period Or Start Day Of Budgets
How to Modify Period or Start Day of Budgets Display the Account mode management menu. Select [Budget and Surcharge Management]. Modify parameters and press [OK] to validate.
Page 209: Changing The Current Account
6.11 Changing the Current Account Activating the Accounts Function in the Mailing System is a convenient way to monitor, track and control postage expenses by, for example, associating accounts with departments in your organisation (Marketing, Sales, etc.) or with different companies, if the Mailing System is shared.
Page 210: How To Change Account
How to Change Account You can change the account to charge to any account created. In this example, we will change from "Marketing (account 01)" to "Sales (account 02)". There are two ways to change account: - On the home screen, press the Account zone. - From the main menu, select Change account.
Page 211: How To Change Account Using A Barcode Scanner
Select the account you want to use and the selected account is automatically accepted. The newly selected account is now activated. How to Change Account using a Barcode Scanner • Before using a barcode scanner with the system, it must be set up and configured by a service technician.
Page 212 The list of accounts barcodes that are available is typically placed near the mailing system. Select the account you want to use and scan. The number and the name of selected account is displayed.
Page 214: M.a.r.t. Data Collector
S.M.A.R.T. Data Collector S.M.A.R.T. Collector Overview ..........211 Synchronise Data Collector ..........213 How to Synchronise Data Collector Manually ..........213 Collected Mode PIN Code ............215 How to Set/Cancel Collected Mode PIN Code ..........215 S.M.A.R.T Collector Report ............217...
Page 216: S.m.a.r.t. Collector Overview
S.M.A.R.T. Collector Overview S.M.A.R.T. is a secured web-based application. It uses the Remote Control Service (RCS) to interface with the mailing system in order to remotely control the machine and perform other functions such as accounting, shipping and customer reporting. S.M.A.R.T.
Page 217 Get Accounts from S.M.A.R.T. into the Mailing System After connecting to S.M.A.R.T., the Mailing System is in ready state (waiting for S.M.A.R.T.’s request). S.M.A.R.T. can push the list of accounts into the Mailing System. You can get latest account list from S.M.A.R.T. into the Mailing System by 3 ways: •...
Page 218: Synchronise Data Collector
Synchronise Data Collector The Synchronise Data Collector call allows you to connect to S.M.A.R.T. in order to retrieve new data. You can synchronise automatically and manually. Automatic Synchronise Data Collector To fully benefit from the convenience and power of S.M.A.R.T., your Mailing System should permanently be connected to a network connection so that it can link to the S.M.A.R.T.
Page 219 As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Synchronise data collector The Mailing System connects to the server and updates. The call is completed. Statistics uploaded successfully. To return to the home screen, you have to press to put the machine into sleep mode.
Page 220: Collected Mode Pin Code
Collected Mode PIN Code How to Set/Cancel Collected Mode PIN Code You can create a PIN code to control access who are authorised to choose S.M.A.R.T. account. To set a Collected Mode PIN Code: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Machine settings...
Page 221 To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 222: S.m.a.r.t Collector Report
S.M.A.R.T Collector Report RCS Parameters Report This report is country specific and feature dependent. It presents only if the feature Web Remote Control or S.M.A.R.T. Collector is activated. Requirements To generate this report, you must be logged in as a supervisor. Output •...
Page 224: Rates
Rates This section describes how you can select a Rate to calculate postage amount, download new rate table to your Mailing System. Rates ...................221 How to Select a Rate ....................221 Managing Postal Rates ............396 How to Check your Rate Updates ................396 How to Download New Postal Rates ..............397 How to Use Rate Chaining ..................225...
Page 226: Rates
Rates How to Select a Rate Selecting a postage rate allows the Mailing System to calculate the amount when the mailpiece weight is available. To select a rate: There are three ways to access Rate Selection. - On the home screen, press the Rate zone. - On the control panel, press - From the main menu, select Rate Selection.
Page 227 The Rate Selection screen is displayed. From the Rate Selection screen: - Select a rate using the touch screen or by typing in the associated rate number - Select Rate History - Use the Rate Wizard to view all available rates and extra services Press [OK] to validate your selection.
Page 228 Managing Postal Rates Your Mailing System uses rate tables to calculate postage. As Supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate. New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user (see How to Load New Options...
Page 229 To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine. How to Download New Postal Rates To download new rates: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Options and Updates...
Page 230: How To Use Rate Chaining
Rate Protection Rate Protection ensures that the latest postal rates have been installed in your Mailing System. When the Postal Service announces changes in its rate and fee schedule, the Online Services server automatically downloads the new rates into your Mailing System. Your Mailing System automatically switches to the approved rates on the effective date of rate change.
Page 231 From the home screen, a rate has been selected. Put one item with weight exceeds a threshold lead to rate chaining. The machine displays the rate chaining on the homepage, process as normal.
Page 232: Reports
Reports This section explains how to generate, print and store a range of reports regarding Mailing System usage, credit usage, account expenditures, etc. Generating Reports ..............229 How to Generate a Report ..................229 Available Reports ..............232 How to Generate the Account Report ..............234 How to Generate the Operator Report ...............244...
Page 234: Generating Reports
Generating Reports To generate a report, select the desired report, enter the corresponding parameters, and choose one of the following to display or record the report: • On screen viewing • Print to external USB printer (if connected) • Print on a postage label •...
Page 235 Select the report. The Report parameters and output screen is displayed. The information displayed in this screen depending on the type of report you have selected. Select or type required parameters and press [OK]. You can use on the keypad to clear data in a field and then type new data.
Page 236 Now follow the steps for generating a Report as a User.
Page 237: Available Reports
Available Reports List of Reports Output on: L=label (or envelope), S=screen, P=USB printer, F=USB memory key Report name Report description Output Page COUNTER DATA Batch Data Batch Counter and corresponding Batch Data postage for outgoing mail since the last Report reset.
Page 238 Account Report List of accounts in the system Account (Supervisor only). Report page 234 Tree view of the accounts in groups/subgroups. Single Account Usage for a specific account selected Single in an account list, for a selected period. Account Report page 242 Multi Account Usage per group/subgroup on all...
Page 239: How To Generate The Account Report
Wireless Wireless LAN configuration settings. WLAN Configuration Configuration Report Report page 248 Tracking Services The tracking numbers which Tracking Report correspond to the linear barcode (1D Services barcode) identifier printed with the Report franking marks. page 257 RCS Parameters RCS parameters. Report Parameters Report...
Page 240 As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Account Management Select Manage Account. Select Account Report. Select an Output and then press [Get report].
Page 241 Batch Data Report The Batch Data Report displays the batch counter and corresponding postage for outgoing mail since the last reset. Requirements To generate this report, you have to be logged in as a user. You must be in Applying postage task to view the outgoing mail batch counter. Output The Batch Data report outputs are: •...
Page 242 Received Batch Data Report The Received Batch Data Report displays the batch counter for incoming mail ('Received') since the last reset. Requirements To generate this report, you have to be logged in as a user. You must be in [Received] imprint to view the incoming mail batch counter. Output The Received Batch Data Report outputs are: •...
Page 243 Daily Usage Report The Daily Usage Report displays usage data (total items and total postage value) for each day of the selected period. Requirements This report is available to a user or supervisor. You have to specify the period for the report (Begin date and End date). When you specify the Begin date, the End date field is pre-completed with a proposed value: Begin date + 31 days.
Page 244 Monthly Usage Report The Monthly Usage Report displays the total number of items and total postage value for a selected period and per month. Requirements This report is available to a user or supervisor. You have to specify the period for the report (Begin date and End date). Use the selection of month and year.
Page 245 Credit Summary Report The Credit Summary report displays information on credit usage since installation of the machine. The content is limited to the history available in the PSD. Requirements This report is available to a user or supervisor. Output The Credit Summary Report outputs are: •...
Page 246 Credit History Report The Credit History Report displays the last refill operation performed on the machine for a selected period. Requirements For this report, you have to be logged in as Supervisor. Output The Postage Report outputs are: • Screen •...
Page 247: Single Account Report
Single Account Report This section is no longer available when S.M.A.R.T. Collector is activated. See S.M.A.R.T. Data Collector on page 209 for more information. The Single Account Report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available to a user or supervisor.
Page 248 Multi Account Report This section is no longer available when S.M.A.R.T. Collector is activated. See S.M.A.R.T. Data Collector on page 209 for more information. The Multi Account Report displays postal expenditures for all accounts over a selected time period, sorted by ascending account number. The report displays all the accounts with 'active' status and 'inactive' or 'deleted' accounts with a postage value.
Page 249: How To Generate The Operator Report
Requirements This report is available to a user or supervisor. The current account mode must be 'Accounts' or 'Accounts with access control'. You must specify the period for the report (Begin and End dates). Default period: • Begin = 1st day of current month •...
Page 250 As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Account Management Select Manage Operator. Select Operator report. Select the Output and then press [Get report].
Page 251: Machine Configuration Report
Machine Configuration Report The Machine Configuration Report displays all Supervisor settings. Requirements To generate this report, you must be logged in as Supervisor. Output The Machine Configuration Report outputs are: • USB printer • USB key...
Page 252 Content...
Page 253 Wireless LAN Configuration Report The Wireless LAN Configuration Report displays the parameters used for Wireless LAN connection. Requirements To generate this report, you must be logged in as Supervisor. Output The Wireless LAN Configuration Report output is: • Label Content...
Page 254 IP Configuration Report The IP Configuration Report displays IP address information. Requirements To generate this report, you must be logged in as Supervisor. Output The IP Configuration Report output is: • Label Content Proxy Configuration Report The Proxy Configuration Report displays Proxy address information.
Page 255 Requirements To generate this report, you must be logged in as Supervisor. Output The Proxy Configuration report output is: • Label Content Operational PPI Report and Historic Reports The above PPI reports are available: • The Operational PPI Report option displays the currently running PPI report (use of PPI rate for a selected period of time).
Page 256 Content Product code report (Postal class) The Product Code Report displays the consumption per Customer Product Code for a selected time period. Requirements To generate this report, you must log in as Supervisor. Output The Product Code Report output is: •...
Page 257: Operator Activity Report
Content Operator Activity Report This section is no longer available when S.M.A.R.T. Collector is activated. See S.M.A.R.T. Data Collector on page 209 for more information. The Operator Activity Report displays the activities (number of items, postage value, etc.) of all operators for a selected period. Requirements To generate this report, you must be logged in as Supervisor.
Page 258: Machine Activity Report
Content Machine Activity Report The Machine Activity Report displays the activity of the system, presented in hour bands, for a selected time period. Requirements To generate this report, you must be logged in as Supervisor. You have to specify the period for the report (Begin date and an End date). Default period: •...
Page 259 Content Budget Limit Report This section is no longer available when S.M.A.R.T. Collector is activated. See S.M.A.R.T. Data Collector on page 209 for more information. This report gives you details on the accounts exceeding the limit of their budgets. Requirements •...
Page 260 Content...
Page 261 Budget Consumption Report This section is no longer available when S.M.A.R.T. Collector is activated. See S.M.A.R.T. Data Collector on page 209 for more information. This report displays the budget consumption of all accounts for the current or previous budget period. Requirements •...
Page 262 Tracking Services Report When using tracking services such as "Royal Mail Signed For (RMSF), Special Delivery Guarantee 9AM/1PM (SDG)", you must provide to the Royal Mail a tracking report with its tracked mails. The report includes the tracking numbers which correspond to the linear barcode (1D barcode) identifier printed with the franking marks.
Page 264: Online Services
Online Services Online Services is the infrastructure that a meter connects to for updating: postal rates, postage usage data, etc. A wide range of optional applications are available to purchase to enhance the functionality of the Mailing System. 10.1 Standard and Optional Mail Management Applications ................261 10.2 OLS Call Types ...............262...
Page 266: Standard And Optional Mail Management Applications
10.1 Standard and Optional Mail Management Applications Online Services simplify both the use and updating of your Mailing System. Features and capabilities include: • Online reporting: Access your machine from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...
Page 267: Ols Call Types
10.2 OLS Call Types Automatic Calls To fully benefit from the convenience and power of Online Services, your Mailing System should be permanently connected to a LAN connection in order to link to the Online Server automatically when required. For some services, automatic calls are pre-scheduled to upload corresponding data. For the Reports service, the Mailing System automatically connects at the end of each month to upload accounting and postal category statistics.
Page 268 To trigger a generic call: As a user: Press and select the path: Online Services As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Online Services Select Generic Call from the list displayed on the screen. Check your mailbox for messages: see Using the Mailbox on page 372.
Page 269: How To Upload Report Data To The Online Services Server
How to Upload Report Data to the Online Services Server Calling manually allows you to upload report data to the Online Services server in order to display reports that integrate the latest figures on your Online Services web page. Without a manual call, the system will automatically call to upload report data to the Online Services server at the end of each month.
Page 270: Synchronise Call
As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Online Services Select Upload Statistics from the list displayed on screen. The call to the server is triggered. Synchronise Call This type of call should only be made on request from your Customer Service. This call updates the automatic call schedule of the machine and the features/options.
Page 271 As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Online Services Select Machine Synchronisation from the list displayed on screen. The Mailing System connects to the server and updates.
Page 272: Ols Connection Tests
10.3 OLS Connection Tests The connection to the Online Services server can be tested via the commands in the Online Services menu: • Ping server Establishes a connection and checks whether the server answers a 'ping' command. This test: - Validates connection parameters (see Connection Settings on page 329).
Page 273 As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Online Services Select Ping Server from the list displayed on screen. After a successful connection the display shows: Press [OK].
Page 274: Test Server Diagnostic Test
Test Server Diagnostic Test Sends a message to a server to test the line. To test the server: As a User: Press and select the path: Online Services As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Online Services Select Test Server from the list displayed on screen.
Page 275 After a successful connection the display shows: Press [OK].
Page 276: System Online Services
10.4 System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the machine’s ink supply is running low. An email message then informs you of that condition so the ink tank can be replaced in time.
Page 278: Configuring Your Mailing System
Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require Supervisor access. 11.1 Settings Overview ..............275 11.2 Logging in/out as Supervisor ..........276 How to Exit Supervisor Mode ................278 11.3 Job Memories ................279...
Page 279 How to Set the Default Printing Offset ..............314 How to Change the Default PPI ................309 How to Change the Default Rate .................310 How to Change the Default ERA ................311 How to Change the Default slogan ..............312 11.8 Display Setting ..............316 How to Change the Display Language ..............316 How to Enable/Disable the Beeps ................318 How to Adjust the Display Brightness ..............320...
Page 280: Settings Overview
11.1 Settings Overview This section describes two types of settings: • User settings that only last as long as the user who applies them is logged in. • Supervisor settings that define the default or permanent characteristics of your mailing system. Other user settings are described in the corresponding sections: Processing Mail on page 57,...
Page 281: Logging In/Out As Supervisor
11.2 Logging in/out as Supervisor User Settings The user settings described in the sections below are: • Setting the display language • Adjusting the screen brightness • Enabling/disabling key beeps and warning/error beeps. Supervisor Settings The Mailing System has one Supervisor PIN code that allows you to configure the mailing functions and perform other functions such as managing accounts and access rights, generating certain reports, etc.
Page 282 Log in as Supervisor You need to be logged in as Supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as Supervisor, only Supervisor menu is available.
Page 283: How To Exit Supervisor Mode
How to Exit Supervisor Mode Follow the procedure below to exit Supervisor mode. This is necessary to return to the user mode. To exit Supervisor mode: As Supervisor: Press The machine switches to 'Sleep' mode and Supervisor is logged out.
Page 284: Job Memories
11.3 Job Memories Job Memories are presets for your imprint types. • As a user, you can quickly retrieve a saved setting to simplify operation and save time (see Using Job Memories on page 112). • As Supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.
Page 285 Select the first available line displaying "None" and then press "Create". Select the type of mail by pressing Normal or PPI Mail Imprint. Enter the name of the new Job Memory, then press [Next].
Page 286 To include weight, place a mailpiece on the Weighing Platform, then press [Next]. Enter the parameters, press [Next] to validate and display the next list of parameters, if any. Repeat previous step until the system displays the name of the new Job Memory in the list.
Page 287: How To Edit/Modify A Job Memory
How to Edit/Modify a Job Memory To edit or modify a Job Memory: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Job Memory Management Select the Job Memory that you want to edit/modify. Select Edit/Del.
Page 288: How To Delete A Job Memory
To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine. How to Delete a Job Memory To delete a Job Memory: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Job Memory Management...
Page 289: High Value, Low Credit Warnings And Pin Codes
11.4 High Value, Low Credit Warnings and PIN Codes How to Set the High-Value Warning Amount A High Value Warning message alerts the user that the postage amount being entered is higher than a preset value. This high-amount warning prevents the user from accidentally printing high postage amounts.
Page 290: How To Set The Low-Credit Threshold
Enter the high-value warning amount or press on the keypad and enter 0 to disable the warning function. Press [OK] to validate. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 291 As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Default User Settings Credit Settings Enter the low-credit warning amount. If you enter 0, this message is displayed: "Zero amount not allowed". Press [OK] to validate. To return to the home screen, you have to press to put the machine into sleep mode.
Page 292: How To Set/Cancel A Crediting Pin Code
How to Set/Cancel a Crediting PIN Code You can create a crediting PIN code to limit access to only those who are authorised to add postage (see Money-Related Operations on page 133). To set a crediting PIN code: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path:...
Page 293: Default Sealing Mode
11.5 Default Sealing Mode How to Set up a Default Sealing Mode As Supervisor, you can set a default sealing mode. There are three options to choose: • Sealing on: nested and sealed • Sealing on: nested and closed flaps •...
Page 294: How To Set A Default Moistening Level
How to Set A Default Moistening Level As Supervisor, you can set a default moistening level for the Mailing System. Five moistening levels are available: • Low • Medium low • Medium • Medium high • High To modify the default moistening level: As Supervisor (see Log in as Supervisor on page 277):...
Page 295 To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 296: Weighing Settings
11.6 Weighing Settings The weighing devices settings include: • Activating/De-activating the WP Automatic Selection functionality. • Setting the WP to Zero. • Selecting a higher accuracy of the Dynamic Weighing Module (slows down weighing). • Activating / De-activating Shipping Application. •...
Page 297 Select a default weighing type in the list. Press [OK] to validate. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 298: How To Activate/De-Activate Automatic Weight Detection On The Wp
How to Activate/De-activate Automatic Weight Detection on the WP Automatic weight detection is activated as soon as a mailpiece is placed on the scale and the weight changes. The user is able to change the weighing type to the WP standard weighing by placing a mailpiece on the WP.
Page 299 To de-activate the automatic weight detection on the WP: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Default User Settings System Settings Auto Weight Detection Select No Auto Weight Detection to de-activate the function. Press [OK] to validate.
Page 300: How To Activate/De-Activate Checking On Zero Weight
How to Activate/De-activate Checking On Zero Weight You can reset the Weighing Platform using the Zero weight function, which physically resets the Weighing Platform to zero. The function Zero Weight can be Activated/De-activated by Supervisor. When the function is De-activated, the [PPI Mail] type of imprint may not be captured. The weight values in the PPI Report may then be inaccurate (for instance, inaccurate averages).
Page 301 A warning window appears explaining when you should use 'Checking on Zero Weight'. Click [OK] to confirm or [Cancel] to retain the previous activation state. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 302: How To Tare The Weighing Platform
How to Tare the Weighing Platform To tare the Weighing Platform: As a user: Press and select the path: Batch Settings Tare Weigh Platform As Supervisor (see Log in as Supervisor on page 277): Press and select the path: Machine settings Weighing Functions Tare Weigh Platform...
Page 303 Place the item you want to use on the Weighing Platform. Press [OK] to set weight to zero.
Page 304: How To Set The Weighing Platform To Zero
How to Set the Weighing Platform to Zero To zero the Weighing Platform: As a user: Press and select the path: Batch Settings Zero Weigh Platform As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Machine Settings Weighing Functions Zero Weigh Platform...
Page 305 Remove all items from the Weighing Platform. Press [OK] to set Weighing Platform to Zero. Shipping Application Shipping Application is a PC Application that communicates to the Mailing System to transfer the weight value. When the Shipping application mode is activated, the weight value is communicated by the Mailing System to the Shipping application.
Page 306: How To Activate / Deactivate Shipping Application Mode
How to Activate / Deactivate Shipping Application mode To activate/de-activate the Shipping application mode Mode: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Default User Settings Base Settings Shipping application mode Select Activated or Deactivated to activate or de-activate the Shipping Application Mode.
Page 307: How To Set The Shipping Application Connection
How to set the shipping application connection To set the shipping application connection: As supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Maintenance Network advanced settings Shipping application The Shipping application advanced settings screen is displayed. Enter PC IP address.
Page 308: How To Activate The High Accuracy Mode
How to Activate the High Accuracy Mode You can use the high accuracy mode when the Mailing System table is not perfectly stable. Note that the high accuracy mode slows the weighing process down. To activate the high accuracy setting: As Supervisor (see Log in as Supervisor on page 277):...
Page 309: How To Change The Geocode
Geocode The Weighing Platform and Dynamic Weighing Module provide mailpiece weights that have to be corrected according to the geographical location of the Mailing System, as weights can change depending on altitude and latitude. The correcting geodesic code can be entered: •...
Page 310 Press [OK] to validate. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 311 Geodesic map...
Page 312 Geodesic codes...
Page 313: Postage Imprint Default Settings
11.7 Postage Imprint Default Settings The default settings of the postage imprint include: • Imprint default settings: sets the default rate, ERA and slogan for mailing operations. • Automatic Date Advance: enables early date change to continue printing postage with the new date after post office closing hours. •...
Page 314: How To Change The Default Ppi
How to Change the Default PPI The default PPI is automatically selected when the [PPI Mail] type of imprint is activated. To change the default PPI: As Supervisor: From the main menu, select the path: Default User Settings Default Imprint Parameters Default PPI Select the default PPI in the list.
Page 315: How To Change The Default Rate
How to Change the Default Rate To change the default rate: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Default User Settings Default Imprint Parameters Default Rate Select the default rate using the rate wizard. Press [OK] to validate.
Page 316: How To Change The Default Era
How to Change the Default ERA To change the default ERA: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Default User Settings Default Imprint Parameters Default ERA Select the default ERA from the list, or None for no ERA. See also Managing ERAs on page 385...
Page 317: How To Change The Default Slogan
How to Change the Default slogan To change the default Slogan: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Default User Settings Default Imprint Parameters Slogan Select the default slogan from the list, or None for no slogan. Press [OK] to validate.
Page 318: How To Set The Automatic Date Advance Feature
How to Set the Automatic Date Advance Feature The Automatic Date Advance function automatically proposes changing the date printed on mailpieces at a preset time to the next 'working day' date. Example: You can set the system to change dates at 17:00 hours and set Saturdays and Sundays to be non-working days.
Page 319: How To Set The Default Printing Offset
Select Working Day to gain access to the Working days selection screen. Select the day by pressing the corresponding button. Press [OK] to exit. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 320 Select No offset, Offset 1 or Offset 2. Press [OK] to validate. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 321: Display Setting
11.8 Display Setting This section describes different parameters you can change to improve your working conditions. How to Change the Display Language To change the current display language: As a user: Press and select the path: User Preferences Language Select the language you want to use.
Page 322 Press [Select] to validate. This is a user setting that only lasts as long as you are logged To change the user language by default: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Default User Settings Default User Preferences...
Page 323: How To Enable/Disable The Beeps
How to Enable/Disable the Beeps To enable or disable the beeps: As a user: Press and select the path: User Preferences Sounds Select Beep on key and/or Beep on error. Press [OK] to validate. This is a user setting that only lasts as long as you are logged...
Page 324 To change the sounds by default: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Default User Settings Default User Preferences Sounds Press Beep on key and/or Beep on error to enable or disable the sounds. Press [OK] to validate.
Page 325: How To Adjust The Display Brightness
How to Adjust the Display Brightness To adjust the display brightness: As a user: Press and select the path: User Preferences Brightness Touch the brightness slider to increase or decrease the brightness. The screen updates immediately. Press [OK] to exit. This is a user setting that only lasts as long as you are logged...
Page 326 To change the display brightness by default: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Default User Settings Default User Preferences Brightness Touch the brightness slider to increase or decrease the brightness. The display updates to the new setting.
Page 327: How To Activate The Quiet Mode
How to Activate the Quiet Mode Two operating modes are available on your Mailing System: - Normal Mode. - Quiet Mode. The normal mode is the normal operating mode of your Mailing System. In quiet mode, the noise level is reduced, as well as the processing speed. As user, you can set the mode for your current session.
Page 328 As a user: Press the Quiet button on the home screen When appears on screen, Normal mode is active, When appears on screen, Quiet mode is active, or press and select the path: Batch Settings Quiet Mode...
Page 329 Select Quiet mode ON or Quiet mode OFF. The screen closes and the previous screen is displayed. To set the mode by default: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Default User Settings Machine Settings Default Quiet Mode...
Page 330 Select Quiet mode ON or Quiet mode OFF. The screen closes and the previous screen is displayed. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 331: Time And Date Management
11.9 Time and Date Management Time and Date Management The time and date are required for postage and are provided by the postal authorities. As a result, you cannot manually adjust the machine time and date. However, you can configure the machine to check the current time and date and display them.
Page 332: Timeout Settings
11.10 Timeout Settings System Timeouts System settings include: • Start timeout • Stop timeout • Sleep mode timeout • Soft off timeout How to Adjust the Timeouts To adjust the timeouts: As a user: Press and select the path: Batch Settings Timeout Setting The Timeout Setting screen is displayed.
Page 333 To change the system timeouts: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Default User Settings Timeout Setting The Timeout Setting screen is displayed. Select each field and type the timeouts. Press [OK] to validate.
Page 334: Connection Settings
11.11 Connection Settings How to Set the Postal/Online Services Connection To add credit or access Online Services, the Mailing System can use the following networks: • Internet access through a high speed LAN (Local Area Network). • Internet access through Wireless LAN (Wireless Local Area Network).
Page 335 To set the Postal/Online Services connection (use LAN): As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Communication Settings Type of Connection If you did not have the LAN plugged into the system, you will get a warning message.
Page 336 To set the Postal/Online Services connection (use Wireless LAN): As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Communication Settings Type of Connection To use the Wireless LAN, select Wireless and press [OK]. For Wireless LAN settings, see How to Connect a Wireless Network (Wireless LAN)
Page 337: How To Set Lan Parameters - Ethernet Connection
How to Set LAN Parameters - Ethernet Connection LAN settings can only be implemented if the machine was actually connected to the LAN at power-up. You have to connect as Supervisor (see Log in as Supervisor on page 277). To set the parameters of the LAN - Ethernet: Select Ethernet connection type (see How to Set the Postal/Online Services Connection...
Page 338 As Supervisor: From the main menu, select the path: Communication Settings configuration The LAN configuration menu is displayed. Select: DHCP OFF. Press [OK] to validate.
Page 339 The screen manual IP configuration will show: - Machine IP address: Empty by default. Value chosen by Supervisor. - Subnet mask: Empty by default. Value chosen by Supervisor. - Default Gateway IP Address: Empty by default. Value chosen by Supervisor. Press [OK].
Page 340: How To Set Lan Parameters - Ethernet Connection With Ipv6
How to Set LAN Parameters - Ethernet Connection with IPv6 LAN settings can only be implemented if the machine was actually connected to the LAN at power-up. IPv6 must be set up and configured by Supervisor. You have to connect as Supervisor (see Log in as Supervisor on page 277).
Page 341 As Supervisor: From the main menu, select the path: Communication Settings configuration The LAN configuration menu is displayed. Select: DHCP OFF. Press [OK] to validate.
Page 342 The screen manual IP configuration will show: - IPv4 Address: Empty by default. Value chosen by Supervisor. - IPv4 Subnet mask: Empty by default. Value chosen by Supervisor. - IPv4 Default Gateway IP Address: Empty by default. Value chosen by Supervisor.
Page 343: How To Set Lan Parameters - Wireless Connection
How to Set LAN Parameters - Wireless Connection You have to connect as Supervisor (see Log in as Supervisor on page 277). To set the parameters of the LAN - Wireless: Select Wireless connection type (see How to Set the Postal/Online Services Connection on page 329).
Page 344 The screen manual IP configuration will show: - Machine IP address: Empty by default. Value chosen by Supervisor. - Subnet mask: Empty by default. Value chosen by Supervisor. - Default Gateway IP Address: Empty by default. Value chosen by Supervisor. Press [OK].
Page 345: How To Set Lan Parameters - Wireless Connection With Ipv6
How to Set LAN Parameters - Wireless Connection with IPv6 IPv6 must be set up and configured by Supervisor. You have to connect as Supervisor (see Log in as Supervisor on page 277). To set the parameters of the LAN - Wireless: Select Wireless connection type (see How to Set the Postal/Online Services Connection...
Page 346 The screen manual IP configuration will show: - IPv4 Address: Empty by default. Value chosen by Supervisor. - IPv4 Subnet mask: Empty by default. Value chosen by Supervisor. - IPv4 Default Gateway IP Address: Empty by default. Value chosen by Supervisor.
Page 347: How To Connect A Wireless Network (Wireless Lan)
How to Connect a Wireless Network (Wireless LAN) Automatic search: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Communication Settings Wireless Settings The Wireless Network Detection screen is displayed. To search Wireless LAN automatically, select Automatic.
Page 348 The system will display the list of wireless network in the order found. Select any network from the list. The last-used wireless network is indicated by a check mark. Enter the password for the selected wireless network, then press Connect. If the Encryption type is 802.11i - EAP, see How to Install Authentication Certificates for Wireless Connection...
Page 349 Press [OK] to confirm wireless network connection. Manually define: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Communication Settings Wireless Settings The Wireless Network Detection screen is displayed. To define Wireless LAN manually, select Manual.
Page 350 The Wireless Network Connection screen is displayed. Enter name and password for the wireless network, then press Connect. If the Encryption type is 802.11i - EAP, see How to Install Authentication Certificates for Wireless Connection on page 346. Press [OK] to confirm wireless network connection. If the network's encryption type is NOT supported by the Base, this warning message is displayed: "You have selected an unsecured wireless network and your...
Page 351: How To Install Authentication Certificates For Wireless Connection Automatically
How to Install Authentication Certificates for Wireless Connection automatically To communicate in 802.11i – EAP mode, the following authentication certificates (in PEM/DER format) must be installed in the mailing system: • a Certification Authority (CA) certificate • a Client certificate (only for mutual authentication purposes) •...
Page 352 Press Install certificates. The Certificates Installation screen is displayed. Plug the USB key into the base and select the USB key button. If the USB key is not plugged in, warning screen is displayed. Press OK, the content is displayed.
Page 353 Press Validate. All data are saved and the previous screen is displayed. If the Authentication Certificate files produce errors following an upload, this error message is displayed: "Cannot parse the certificate files." Press Connect to connect to the network.
Page 354 The EAP method is EAP – PEAP: In Wireless Network Connection screen, the Encryption type is 802.11i – EAP and the EAP method is EAP – PEAP (see How to Connect a Wireless Network (Wireless LAN) on page 342). Press Install certificates. Press Validate.
Page 355: How To Install Authentication Certificates For Wireless Connection Manually
How to Install Authentication Certificates for Wireless Connection manually The EAP method is selectable. User can choose between TLS, TTLS and PEAP depending on the EAP method supported by the client’s infrastructure. The EAP method is EAP – TLS or EAP – TTLS: In Wireless Network Connection screen, type the SSID.
Page 356 Plug the USB key into the base and select the USB key button. If the USB key is not plugged in, warning screen is displayed. Press OK, the content is displayed. Press Validate. All data are saved and the previous screen is displayed. If the Authentication Certificate files produce errors following an upload, this error message is displayed: "Cannot parse the certificate files."...
Page 357 The EAP method is EAP – PEAP: In Wireless Network Connection screen, type the SSID. Select the 802.11i – EAP Encryption type and EAP – PEAP method (see How to Connect a Wireless Network (Wireless LAN) on page 342). Press Install certificates. Press Validate.
Page 358: How To Set Proxy Parameters
How to Set Proxy Parameters To set the parameters of the Proxy: As Supervisor (see Log in as Supervisor on page 277): The Proxy Settings menu is displayed. Press and select the path: Communication settings LAN settings The LAN configuration is displayed. Proxy is OFF by default.
Page 359: How To Set Dhcp Options
Press [OK]. The Proxy-Kerberos settings screen will display: The Proxy settings screen will display: - Proxy URL: Empty by default. Value chosen by Supervisor. - Proxy Port: 8080 by default. Value chosen by Supervisor. - Proxy Domain Name: Empty by default. Value chosen by Supervisor. - Proxy Username: Empty by default.
Page 360: How To Set Network Settings Preference
As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Communication Settings DHCP options settings The screen DHCP Options displays: - Host Name (Option 12): uneditable. - Vendor Class ID (Option 60): OFF by default but can be activated and edited. - Client ID (Option 61): ON by default but can be manually activated or deactivated by the supervisor.
Page 361 As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Communication Settings Network settings preference The screen Network settings preference displays: - IPv4 only or IPv4/IPv6: select one protocol version. - SLAAC mode: You can choose between two types of mode below. - Semantically Opaque ID (RFC 7217): only activate when IPv6 is selected.
Page 362: Inserter Mode
11.12 Inserter Mode You can connect an inserter to your Mailing System. If you have the electronic connection option, the inserter drives the Mailing System automatically. This electronic connection uses an RS232 cable between the inserter and the base of the Mailing System. If the Mailing System and the inserter are not electronically connected, you need to activate the “Inserter Mode ON”...
Page 363: How To Print Normal Mail With Inserter Electronic Connection
How to Print Normal Mail with Inserter Electronic Connection Make sure that your Mailing System is on the Normal homepage: From the Inserter main menu screen, select Job menu If the system prompts you for a PIN code, enter 2546. Select Edit Job, then press [OK].
Page 364: How To Set The Inserter Mechanical Connection As Default
How to Set the Inserter Mechanical Connection as Default As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Default User Settings Base Settings Default Inserter Mode Choose ON or OFF and press [OK]. The Inserter Mode is activated or de-activated by default.
Page 365: Changing Motorised Conveyor Stacker Positions
11.13 Changing Motorised Conveyor Stacker Positions The stacker can be installed in three positions: • In line (0°) • At +90° • At -90° The installation at -90° will be done by the technician who will have to set the corresponding conveying speed and direction. How to Install the Motorised Conveyor Stacker in Line (0°) Assembly of the metallic attachment base Position the flange of the two fixation holes as shown by the arrow.
Page 366 Insert the two feet on the Base into the two holes of the metallic attachment base Make sure that the metallic attachment base is correctly installed.
Page 367 Stacker Assembly Position the two feet of the Stacker in the two holes shown by the white circles.
Page 368 On the rear side of the Stacker set the switch to 0°. Make sure that the Stacker is correctly installed.
Page 369: How To Install The Motorised Conveyor Stacker At +90
How to Install the Motorised Conveyor Stacker at +90° Assembly of the metallic attachment Position the flange of the two fixation holes as shown by the arrow.
Page 370 Insert the two feet A of the Base into the two holes of the metallic attachment base B. Make sure that the metallic attachment base is correctly installed.
Page 371 Stacker Assembly Remove the white plastic screw indicated by the arrow to remove the flap from the Stacker. Insert the two feet of the Stacker into the two holes shown by the white circles.
Page 372 On the rear side of the Stacker, set the switch to 90°. Make sure that the Stacker is correctly installed.
Page 374: Options And Updates
Options and Updates This section describes how you can upgrade your system by adding optional functions such as the latest postal rates, new system software and ERAs or custom slogans. 12.1 Overview .................371 How to Access the Options and Updates Menu ..........371 12.2 Using the Mailbox ..............372 How to Read Messages ...................372...
Page 376: Overview
12.1 Overview You can update your Mailing System by: • Updating the postal rates • Adding new options and applications, such as Differential Weighing, Advanced Reporting or increasing the number of accounts • Downloading custom Slogans or ERAs • Updating Prepaid Postal Imprints (PPI) •...
Page 377: Using The Mailbox
12.2 Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages with icon and allows you to delete read messages.
Page 378 As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Mailbox The Mailbox screen is displayed. Select the message to read and press [OK]. The message is displayed.
Page 379: How To Delete Messages
How to Delete Messages To delete Messages: As a user: Press and select the path: Mailbox The Mailbox screen is displayed. As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Mailbox The Mailbox screen is displayed.
Page 380 Select the message to be deleted and press [OK]. Select Del. msg to erase the message. Press [OK].
Page 381: Managing Options
12.3 Managing Options How to Display Options The options list includes the options actually loaded into your Mailing System and indicates the options are activated. You can also display details for each option. For more information about add-on options for your Mailing System, please contact Customer Service.
Page 382: How To Load/Activate New Options
How to Load/Activate New Options You can activate new options by connecting the Mailing System to Online Services server. New available options will be automatically downloaded into your Mailing System and activated. Contact your Sales representative for available options. To activate an option that is ready for downloading on the Online Services server: Trigger a generic call to the Online Services server (see How to Call Online Services Manually...
Page 383: Managing Eras
12.4 Managing ERAs The ERAs are pictures you can add to the left hand side of the imprint that is printed on mail pieces. ERA management is identical to Slogan management (Managing Slogans on page 385). As supervisor, you can: •...
Page 384: How To Add (Or Remove) An Era
How to Add (or Remove) an ERA To add or remove an ERA: There are three ways: - On the home screen, press the ERA zone. - On the control panel, select then press ERA Slogans. - From the main menu, press Imprint then press ERA Slogans. Either: Tap the ERA zone on the home screen You can see the ERA zone in...
Page 385: How To Display The List Of Eras
Select ERA Slogans. The Select ERA screen is displayed. Select the ERA in the list or select None for printing no ERA. The Imprint screen is displayed with updated parameters (home screen: press How to Display the List of ERAs To display the list of ERAs: As supervisor (see Log in as Supervisor...
Page 386: How To Modify An Era
To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine. How to Modify an ERA To change the name of the ERA: As supervisor (see Log in as Supervisor on page 277): From the main menu, select the path:...
Page 387: How To Delete An Era
Select Edit. Change the ERA name using the keypad and press [OK]. The system updates the ERA list. How to Delete an ERA To delete the ERA: As supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Option and Updates Update ERA Slogans...
Page 388 Select the ERA and press Edit/Del.. The ERA Slogan setting menu is displayed. Select Delete. Press [OK] to confirm deletion. The system updates the ERA list. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 389: How To Download New Eras
How to Download New ERAs To download new ERAs: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Options and Updates Update ERA Slogans The list of ERAs is displayed in the ERA Slogan Management screen. Select Check for updates.
Page 390: Managing Slogans
12.5 Managing Slogans The slogans are graphics you can add to the left-hand side of the imprint that is printed on mailpieces. As Supervisor, you can: • Display the list of slogans • Rename or delete slogans from the list •...
Page 391: How To Add (Or Remove) A Slogan
How to Add (or Remove) a Slogan To add or remove a slogan: There are three ways: - On the home screen, press the Imprint left or Imprint right zone. - On the control panel, select then press Imprint left or Imprint right. - From the main menu, press Customize stamp then press Imprint left or Imprint right.
Page 392 Select Imprint left or Imprint right on the Customize Stamp screen. Select Slogan list. The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. Royal Mail requires blue ink to be used when franking letters eligible for the Business Mail discount (using BM slogan).
Page 393: How To Display The List Of Slogans
How to Display the List of slogans To display the list of Slogans: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Options and Updates Update Slogans The list of slogans is displayed in the Slogan Management screen. To return to the home screen, you have to press to put the machine into sleep mode.
Page 394: How To Modify A Slogan
How to Modify a slogan To change the name of the slogan: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Options and Updates Update Slogans The list of slogans is displayed in the Slogan Management screen. Select the slogan and press Edit/Del..
Page 395: How To Delete A Slogan
Select [Edit]. Change the slogan name using the keyboard and press [OK]. The system updates the slogan list. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 396 Select the Slogan and press Edit/Del.. The Slogan settings menu is displayed. Select [Delete]. Press [OK] to confirm deletion. The system updates the slogan list. To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine.
Page 397: How To Download New Slogans
How to Download New slogans To download new slogans: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Options and Updates Update Slogans The list of slogans is displayed in the Slogan Management screen. Select Check for updates.
Page 398: Managing Ppi's
12.6 Managing PPI's As Supervisor, you can: • Display the list of PPI mail in the machine • Add new PPI's using a USB memory device • Delete PPI's • Set a default PPI (see How to Change the Default PPI on page 309).
Page 399: How To Add Ppi's
How to Add PPI's To add a PPI: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Options and Updates Update PPI The list of PPI's is displayed in the PPI Management screen. Select Add new and connect the memory device to a USB port of the machine (on your left-hand side at the rear of the base.
Page 400: How To Delete Ppis
How to Delete PPIs To delete a PPI: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Options and Updates Update PPI The list of PPI's is displayed in the PPI Management screen. Select the PPI to delete and press [Delete] .
Page 401: Managing Postal Rates
12.7 Managing Postal Rates Your Mailing System uses rate tables to calculate postage. As Supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate. New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user (see How to Load New Options...
Page 402: How To Download New Postal Rates
To return to the home screen, you have to press to put the machine into sleep mode. Then continue to press to turn on the machine. How to Download New Postal Rates To download new rates: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Options and Updates...
Page 404: Maintaining
Maintaining This section contains important information about proper maintenance of your Mailing System in order to ensure efficient operation. 13.1 Maintaining the Ink System ..........401 How to Display Ink Tank Data ................401 How to Change the Ink Tank .................403 How to Display Print Head Information .............405 How to Clean the Printing Heads Automatically ..........406 How to Test the Printing Quality ................407 13.2...
Page 406: Maintaining The Ink System
13.1 Maintaining the Ink System The Mailing System uses ink jet technology to print imprints. The ink tank used for printing is located in the Mailing System base and contains an ink that is compulsory for postal transactions. The Ink tank is specific to the system base in which it has been installed. Never try to install it in another Mailing System.
Page 407 To display the ink level and the tank data: As a user: Press and select the path: Ink and Accessories Information Ink Tank Information The Ink Tank Information screen is displayed. As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Maintenance Ink Management...
Page 408: How To Change The Ink Tank
How to Change the Ink Tank Ink cartridges and similar printing consumables must be replaced regularly to ensure good print quality. Open the ink tank drawer by pulling it towards you. Press the blue release lever to disengage the ink tank.
Page 409 Pull out the old ink tank. Insert the new ink tank, then push it until you hear the click. Close the drawer. The print head alignment process starts automatically.
Page 410: How To Display Print Head Information
How to Display Print Head Information To display the print head information: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Maintenance Ink Management Print Head Information The Print Head Information screen is displayed. To return to the home screen, you have to press to put the machine into sleep mode.
Page 411: How To Clean The Printing Heads Automatically
How to Clean the Printing Heads Automatically If imprints look unclear or dirty in some way, test the printing quality and clean the print head to restore the printing head condition. To clean the printing heads automatically: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path:...
Page 412: How To Test The Printing Quality
How to Test the Printing Quality To test the printing quality: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Maintenance Ink Management Printing Quality Management The following screen is displayed: Press Printing Quality Test. The test starts automatically.
Page 413: Maintaining The Feeder
13.2 Maintaining the Feeder How to Replace the Feeder Fingers Feeder fingers are located under the Feeder top cover. They press the mail against Feeder belts, then catch the mail and carry it into the Feeder. These Feeder fingers have rubber pads in contact with the mail. After a large number of cycles, they are subject to wear, so that the Feeder cannot catch the mail well.
Page 414 Hold the finger pads firmly at both ends. Pull the finger pad down till it unclips.
Page 415 To replace a Feeder Finger rubber pad: Insert the locating pins (1) of the pad into the locating hole (2) at both ends of the feeder finger. Press the rubber pad against the feeder finger until it clips on.
Page 416: Maintaining The Sealer Water Network
13.3 Maintaining the Sealer Water Network The automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not be sealed properly. How to Fill the Sealer Tank To add water: Remove the bottle from its base and turn it over.
Page 417: How To Clean The Water Filter
How to Clean the Water Filter The system's water filter must be cleaned on a regular basis. To clean the water filter: Open the water filter drawer and pull the water filter vertically to disengage it. Clean the water filter with water. Put the water filter back in place.
Page 418: Cleaning The Mail Path
13.4 Cleaning the Mail Path Cleaning the mail path includes: • Doing an automatic cleaning of the heads. • Cleaning the Feeder sealer ramp. • Cleaning the Feeder belts and rollers. • Cleaning the Mailing System sensors on the mail path. How to Clean the Moistening Ramp (Sealer) Make sure your system is switched off before cleaning.
Page 419 Pull the right-hand side of the blue release lever the moistening ramp. Push the moistening ramp backwards to disengage it.
Page 420 Remove the moistening ramp. Clean the moistening ramp with hot water.
Page 421 Re-install the moistening ramp. Pull the moistening ramp towards you to reengage it. Push down on the blue release lever.
Page 422: How To Clean The Accessory Belts And Rollers
How to Clean the Accessory Belts and Rollers The following belts and rollers needs cleaning as per the procedure indicated below. • Belts and rollers of feeder. • Belts and rollers of dynamic scale. • Belts and rollers of base lower transport.
Page 423: How To Clean The Mail Path Sensors
• Belts and rollers of stacker. To clean the accessory belts and rollers: Open equipment covers. Clean the belts and/or rollers with a cloth and hot water. Close the covers. How to Clean the Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path.
Page 424 • Sensors of dynamic scale.
Page 425 • Sensor of base. To clean the mail path sensors: Use a cloth and hot water. Allow the system parts to dry and close all covers and assemblies.
Page 426: Touchscreen Calibration
13.5 Touchscreen Calibration Depending on the pointing device you use on the touchscreen (finger, stylus or other non-sharp accessory), the touchscreen may need to be calibrated for better precision. How to Calibrate the Touchscreen To calibrate the touchscreen: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path:...
Page 428: Troubleshooting
Troubleshooting This section helps you solve problems that may be encountered while using your Mailing System. 14.1 Machine Issues ...............425 How to Clear Jammed Mail in the Print Base ...........425 How to Clear Mail Jammed in the Feeder ............428 How to Clear a Label Jammed in the Base ............428 How to Clear Mail Stalled in the Dynamic Weighing Module .....431 14.2 Diagnostics ................434...
Page 430: Machine Issues
14.1 Machine Issues How to Clear Jammed Mail in the Print Base Envelopes are jammed (stopped) in the transport mechanism of the Base. • Mailpiece is too thick. • Mail size is incorrect. To clear stalled mail in the Base: Pull the release handle on the lower assembly of the print Base.
Page 431 Using your other hand, remove the jammed envelopes. If the jammed envelopes cannot be removed, do as follows: Hold the handle in the open position and push on the inside lever to unlock the base drawer. Pull the Base drawer towards you. Gently tilt the Base drawer on the left-hand side and remove it.
Page 432 Remove jammed envelopes. Reinsert the Base drawer. Release the jam release handle.
Page 433: How To Clear Mail Jammed In The Feeder
How to Clear Mail Jammed in the Feeder To clear mail jammed in the Feeder: Open the cover. Gently remove jammed envelopes. Close the cover. How to Clear a Label Jammed in the Base Possible cause Action A label is blocked in the Internal Label Clear the label.
Page 434 Remove all labels from the dispenser. Check that no label is stuck in the bottom of the dispenser. Pull the release handle located underneath the Base. Hold the handle in the open position and push on the inside lever to unlock the base drawer.
Page 435 Pull the base drawer towards you. Gently tilt the base drawer on the left-hand side and remove it. Remove jammed labels.
Page 436: How To Clear Mail Stalled In The Dynamic Weighing Module
Reinsert the Base drawer. Release the jam release handle. How to Clear Mail Stalled in the Dynamic Weighing Module Envelopes are jammed (stopped) in the transport mechanism of the Dynamic Weighing Module deck. • Mail size is incorrect. • Envelopes are not properly stacked on the feed platform. To clear mail jammed in the Dynamic Weighing Module: Open the cover.
Page 437 Gently remove jammed envelopes. Close the cover. Do not lean on or leave any object on the Dynamic Weighing Module platform, as this may alter its weighing accuracy. To restore the Dynamic Weighing Module zero, see Weighing Settings on page 291. Problem: The Weighing Platform or Dynamic Weighing Module does not Weigh Properly If the Base is displaying a doubtful weight, check the weighing device (Weighing...
Page 438 Weight on platform exceeds Remove the package and if possible, weigh it capacity defined in Weighing on another scale. Platform. Use Manual Weight Entry mode to enter the weight and determine the postage. To avoid weighing errors, check that the Weighing Platform is clear when starting the machine.
Page 439: Diagnostics
14.2 Diagnostics The Diagnostics feature allows you to find the root cause of an issue or a machine breakdown. The machine performs a self-diagnosis, then generates data on the status and the events or errors that have occurred. This type of call should only be performed by Customer Service upon request. Diagnostics As Supervisor, you can gain access to all the diagnostic data listed below: Diagnostic...
Page 440: How To Access The Diagnostics
Wireless Setting Status Displays current parameters related to Wireless Setting. How to Access the Diagnostics To gain access to the diagnostics: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Maintenance Diagnostics The system requires you to press [OK] to start the diagnostic tests, then displays the list of the tests.
Page 441: System Data
14.3 System Data How to Display the Software Data To display the Software Data: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Maintenance System Info Software Information The system displays the software data. To return to the home screen, you have to press to put the machine into sleep mode.
Page 442: How To Display The Hardware Data
How to Display the Hardware Data To display the Hardware Data: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Maintenance System Info Hardware Information The system displays the hardware data. To return to the home screen, you have to press to put the machine into sleep mode.
Page 443: How To Display The Machine Counters
The system displays the selected list in a table with, for each error: - The Code of the event - The Date on which the event occurred - The Cycles count when the event occurred - The Description - The Category Note the Code and refer to your customer service.
Page 444: How To Display The Software Licenses
How to Display the Software Licenses To display software licences: As Supervisor (see Log in as Supervisor on page 277): From the main menu, select the path: Maintenance System Info Software Licenses The system displays the software licenses information. To return to the home screen, you have to press to put the machine into sleep mode.
Page 446: System Specifications
System Specifications This section contains important specifications for your Mailing System. 15.1 Mail Specifications ..............443 15.2 General Specifications ............445 15.3 System Specifications ............446 15.4 Operating Conditions ............447 15.5 Menu Reference ..............448...
Page 448: Mail Specifications
15.1 Mail Specifications Envelope Dimensions Your Mailing System can handle envelope flap sizes as illustrated below (note: the illustration is not to scale). Envelope dimensions and weights • Max. length: 381 mm (330,2 mm on system with dynamic scale) • Max. width: 330,2 mm (254 mm on system with dynamic scale) •...
Page 449 Stack of envelopes • Mixed size Feeder: max 196.9 mm high • Min. weight: 2.83 g • Max. weight: 1197.2 g See also How to Use the Feeder on page 19. • Label Dimensions A type of label is available for your Mailing System: •...
Page 450: General Specifications
15.2 General Specifications Base • Dimensions (cm) (Width x Length x Height): 64 x 22 x 34 • Weight : 21 kg • Power supply : 230 V (+/- 10 %) 3 prong • Frequency : 50 Hz • Maximum Input Power : 294W •...
Page 451: System Specifications
15.3 System Specifications Dynamic Weighing Module Range • Resolution in dynamic weighing type: g. Dynamic Weighing Speed • Level 0 – Base A: 200 lpm (210 lpm postcard) • Level 1 – Base B: 230 lpm (260 lpm postcard) • Level 2 – Base C: 270 lpm (300 lpm postcard) Accounts The number of accounts you can create can be raised optionally to 3000 (Account...
Page 452: Operating Conditions
15.4 Operating Conditions Weighing Accuracy To obtain the best weighing results, use a solid and steady table and away from air movement: • Away from doors • Away from any fan Dynamic Weighing Module Environment The Dynamic Weighing Module uses optical sensors: do not install it in an area exposed to excessive light or heat sources.
Page 453: Menu Reference
15.5 Menu Reference The tables below list the options in the user and supervisor menus. To gain access to the menu, press Menu on the control panel. Main Menu Level 1 Level 2 See... 1. Imprint Type of Process and Type of Imprint on page 65 2.
Page 454 6.4 Batch Data Batch Data Report on page 6.5 Credit Summary Credit Summary Report page 240 6.6 Daily Usage Daily Usage Report on page 6.7 Monthly Usage Monthly Usage Report page 239 6.8 Single Account Single Account Report page 242 6.9 Multi Account Multi Account Report on page...
Page 455 11.2. Sounds Enabling/Disabling Sounds on page 318 11.2. Brightness Adjust the Display Brightness on page 320 12. Ink and Accessories Information 12.1. Ink Tank information Displaying Ink Tank Data page 401 12.2. Print Quality Test the Printing Quality Management page 407 13.
Page 456 2.9 Operator Activity Operator Activity Report on page (only the account mode is "Account with Access control") 2.9 Machine Activity Machine Activity Report on page 2.10 Budget Consumption Budget Consumption Report page 256 2.11 Product Code Report (Portal Product Code Report on page class) 2.12 Single Account...
Page 457 3.2.2. Default Default Sealing Mode on page Sealing Mode 3.2.3. Default Default Moistening Level moistening level page 289 3.2.4. Print Offset Default Print Offset on page 314 3.2.5. Default Default Weighing Mode on page weighing type 3.2.6. Default Quiet Default Quiet Mode on page 322 Mode 3.2.7.
Page 458 5.2.2. Account Account Reports on page 234 Report 5.2.3. Import How to Import Accounts on page Account list 5.2.4. Export How to Export the Account Account list page 183 5.2. Change System Pin Code Shared System PIN Code (only in 'No account with access page 159 control' accounting mode) 5.3.
Page 459 7.1.1. Software Software Data on page 436 Information 7.1.2. Hardware Hardware Data on page 437 Information 7.1.3. Counters Machine Counters on page 438 7.1.4. Error List Error List on page 437 7.1.5. Software Software licenses on page 439 licenses 7.2. Ink management 7.2.1.
Page 460 7.3.12. Network Configuration Status 7.3.13. Wireless Setting Status 7.4. Network Advanced Settings Connection Settings on page 329 8. Options and updates 8.1. Options list How to Display Options on page 8.2. ERA Managing ERAs on page 378 8.3. Update Slogans Managing slogans on page 385 8.4.
Page 461 11. Synchronise data collector Synchronise Data Collector (only S.M.A.R.T. Collector is active) page 213...
Page 462 Index credit 38, 54, 133, 137, 140, 145, 146, 152, 156, 232, 240, 241, 276, 285, Access Control 151, 152, 156, 168 329, 448, 450 Account 35, 60, 62, 104, 105, 107, 112, 151, 152, 154, 156, 158, 160, 161, 162, 164, 165, 168, 169, 171, Date 35, 63, 65, 68, 146, 198, 199, 173, 174, 183, 185, 188, 195, 198, 225, 238, 239, 240, 242, 243, 252,...
Page 463 Ink tank 17, 271, 401, 448, 450 Operator 152, 188, 189, 191, 192, installation 346, 360 193, 232, 252, 257, 450 Internal label dispenser 16, 39, 121, Options List 376, 450 Over-size Sensor 34 Item 24, 29, 35, 130, 236, 237, 448 Pass Through 65, 124, 130 Job Memories 38, 107, 112, 114, 279, Piece Counting 448...
Page 464 401, 405, 406, 407, 421, 435, 436, 437, 438, 439 Slogan 35, 63, 65, 261, 308, 312, 385, 389, 390, 450 Stacker 15, 40, 41, 42, 360 Standard 80, 120, 432 subgroups 188 Supervisor 33, 63, 77, 126, 142, 145, 146, 156, 188, 198, 199, 213, 223, 232, 238, 239, 240, 241, 242, 243, 246, 275, 276, 277, 278, 279, 284,...
Page 465 A0162640A - 15/01/2024...
Page 466 A0162640A - 15/01/2024...

Save PDF