How To Create An Account - quadient iX-5 User Manual
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Also See for iX-5:
- User manual (328 pages) ,
- Quick installation manual (4 pages) ,
- Replacement manual (2 pages)
Table of Contents
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Creating Accounts
In order to create an account follow these steps:
How to Create an Account
To create an account, you have to activate the mode "Account". See
and Change the 'Account Mode'
1.
As supervisor (see
5
Press
Account list
The Account list screen is displayed.
2.
Select Add Account.
3.
Enter the account Number and Name using the keypad. Select the Account Status
(the button displays the current status: Active or Inactive).
4.
On the Add account screen, press [OK].
The Account creation summary screen is displayed.
5.
Press [OK] to confirm the creation of the account.
100
on page 92.
How to Log in as Supervisor
and select the path:
on page 144):
Account management
How to Display
Manage account
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Questions and answers
cannot send any more special delivery and asks us to do the audit but this fails and says device will be locked in 3 days
To resolve the issue of the Quadient iX-5 not sending special deliveries and the audit failing, follow these steps:
1. Check Network Connection: Ensure the device is properly connected to the network by using the Ping Tool or IP Configuration Checker in the diagnostic menu.
2. Perform a System Diagnostic:
- Log in as a supervisor.
- Navigate to Maintenance > Diagnostics.
- Run the available tests to identify any issues.
3. Verify Account and Credit Status:
- Ensure there is sufficient credit in the account.
- Check Money Operations > Managing Credit to verify fund availability.
4. Unlock the PSD (Postal Security Device):
- If the audit fails, the device may require unlocking.
- Go to Money Operations > Unlocking the PSD and follow the on-screen instructions.
5. Restart the Device:
- Power off the machine, wait a few minutes, and turn it back on to reset any temporary issues.
6. Contact Support:
- If the issue persists and the device is at risk of being locked, contact your dealer or Quadient support for assistance.
Following these steps should help resolve the issue and prevent the device from being locked.
This answer is automatically generated