Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for Adaptec PM1564U3
Summary of Contents for Adaptec PM1564U3
- Page 1 NSTALLATION UIDE DO-1000-002...
- Page 2 SmartRAID VI Copyright © 1999, 2000 Distributed Processing Technology Corporation All Rights Reserved – Printed in U.S.A. Storage Manager is a trademark of Distributed Processing Technology Corporation. SmartCache, SmartRAID, RAIDstation and DPT are registered trademarks of Distributed Processing Technology Corporation. Microsoft, MS-DOS, Windows NT, Windows, and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
-
Page 3: Vcci Statement
FCC Statement Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. -
Page 4: Limited Product Warranty
Limited Product Warranty PROOF OF PURCHASE MAY BE REQUIRED. YOU MAY REGISTER YOUR PURCHASE BY RETURNING THE ENCLOSED WARRANTY CARD WITHIN 30 DAYS OF PURCHASE. Distributed Processing Technology Corporation (“DPT”) warrants to the purchaser of this product that it will be free from defects in material and workmanship for the period as set forth below: PRODUCT TYPE Hard disks RAID/SCSI Controllers... -
Page 5: End-User Software License Agreement
SmartRAID VI End-User Software License Agreement You may (i) use the software on a single machine; (ii) make only one copy of the software into any machine-readable or printed form for backup purposes; (iii) merge the software into other software for your use on the single machine (provided that any portion of the software merged into other software will continue to be subject to the terms and conditions of this license);... -
Page 6: Release Notes
Release Notes To review release notes and documentation errata associated with the SmartRAID VI products, select Help–View README Information in Storage Manager or view the READ.ME file in the DPT install directory for the latest information. Check the DPT web site for availability of an updated version of the SmartRAID VI manuals in Adobe Acrobat PDF format. -
Page 7: Table Of Contents
FCC Statement ... iii VCCI Statement ... iii Limited Product Warranty ... iv End-User Software License Agreement ... v Release Notes ... vi Technical Support ... vi Read This First! ... 1 About the Documentation ... 2 System Requirements ... 3 Safety Information ... - Page 8 Installation ... 25 Installing the RA4060 RAID Accelerator ... 25 Installing an SX4065 Bus Expansion Module ... 26 Installing Memory Modules ... 27 Installing the Controller ... 28 Determining the Booting Controller ... 28 Controller IRQ and Address ... 29 NVRAM Reset ...
- Page 9 Installing Storage Manager for Linux ... 58 Assembly Drawings ... 59 PM2865U3 SCSI RAID Controller ... 60 PM1564U3 SCSI RAID Controller ... 62 SX4065U3-1 Bus Expansion Module ... 63 SX4065U3-2 Bus Expansion Module ... 64 SX4065F Bus Expansion Module ... 65 RA4060 RAID Accelerator ...
- Page 10 SmartRAID VI...
-
Page 11: Read This First
H A P T E R Read This First! Before you begin installing your new DPT controller, please take the time to read this chapter. This chapter is an important guide to the rest of the documentation and provides a summary of the installation process. -
Page 12: About The Documentation
About the Documentation The complete documentation set for the SmartRAID VI product line consists of three parts: • The SmartRAID VI Installation Guide (this book), which contains information that helps you to configure and install your SmartRAID VI controller. • The Storage Management Software User’s Manual which describes how to use the Storage Manager on ROM utility, DPT Storage Manager software and the DPTUTIL command line utility. -
Page 13: System Requirements
System Requirements The DPT Storage Manager software and device drivers require approximately 2MB of disk space. See Chapter 4, Software Installation for information about supported operating systems. All SmartRAID VI controllers are PCI 2.2 compliant and are designed to operate in host systems that comply with revision 2.2 of the PCI Local Bus Specification. -
Page 14: Working With Electricity
Working with Electricity Any device that uses electricity must be treated with caution. Follow these guidelines to ensure general safety. • Keep the chassis area clear and dust-free during and after installation. • Do not perform any action that creates a potential hazard to people or makes the equipment unsafe. -
Page 15: Preventing Electrostatic Discharge
Preventing Electrostatic Discharge Electrostatic discharge (ESD) can damage electronic components and equipment. ESD occurs when electronic components are improperly handled and can result in complete or intermittent failures. Always follow ESD-prevention procedures when removing and replacing components. Use the following guidelines to prevent ESD damage: •... - Page 16 Read This First!
-
Page 17: About Your Controller
H A P T E R About Your Controller This chapter presents the features of DPT SmartRAID VI controllers, along with the Bus Expansion, RAID Accelerator and cache memory modules. Feature Overview A look at the features of SmartRAID VI hardware. Decade and Century What makes our lower cost RAID controllers so powerful, and how... -
Page 18: Introduction
Introduction DPT SmartRAID VI products incorporate the latest intelligent controller technology to deliver optimum performance for desktop systems, file servers or multi-user host systems. NOTE ECC-protected cache is available when you use DPT DM4060 or DM4070 memory modules. • Century controllers support RAID 0, 1, 5 and multilevel RAID (0+1 and 0+5). - Page 19 The following SmartRAID VI products and accessories are documented in this manual: Model Description PM2865U3 64-bit PCI to Ultra160 SCSI RAID Controller PM1564U3 32-bit PCI to Ultra160 SCSI RAID Controller SX4065U3-1 64-bit Ultra160 SCSI Single Bus Expansion Module SX4065U3-2 64-bit Ultra160 SCSI Dual Bus Expansion Module...
-
Page 20: Smartraid Vi Feature Overview
SmartRAID VI Feature Overview SmartRAID VI controllers include: • Support for I DPT provides drivers for most operating systems. See Chapter 4, Software Installation for a list of drivers supplied by DPT. • Certifications for major operating systems, including Novell NetWare and Windows NT. -
Page 21: Dc Power Requirements
DC Power Requirements Voltage: Ripple and Noise: Component PM2865U3 PM1564U3 RA4060 SX4065U3 DM4060-16 DM4060-64 DM4070-32 DM4070-64 Environmental Specifications NOTE Forced airflow is recommended but not required. Ambient Temp (operating): Relative Humidity (operating): Altitude (operating): Cache Memory NOTE If ECC protection is required you must use DPT DM4060 or DM4070 memory modules. -
Page 22: Century Features
Century Features SmartRAID VI Century controllers are designed to provide high performance solutions for workstations and servers in environments where cost is a factor. Type Host Bus Host/Internal Transfer Rate I/O Transfer Rate transfer 1. Maximum Century controller features include: •... -
Page 23: Decade Features
Both the RA4060 RAID Accelerator and the SX4065 Bus Expansion Module are daughter cards that attach to the controller and do not require an additional card slot in the host system. About Your Controller PM1564U3 Ultra160 32-bit PCI 132 MB/sec... -
Page 24: Sx4065 Bus Expansion Module
Device Channels I/O Transfer Rate Internal PCI Bus Width Internal PCI Transfer Rate 1. Maximum burst rate per channel 2. The PM1564U3 only supports a 32-bit expansion connection. The maximum 32-bit transfer rate is 132 MB/sec. About Your Controller SX4065U3-1 SX4065U3-2... -
Page 25: Ra4060 Raid Accelerator Features
RA4060 RAID Accelerator Features The RA4060 RAID Accelerator module adds up to 128MB of cache and hardware XOR capability to a PM1564 controller. The hardware XOR can provide significant performance improvement for RAID 5 and 0+5 arrays. The additional RA4060 cache can provide a performance improvement in systems with heavy disk I/O load, such as CAD workstations, and in network servers running operating systems such as Windows NT, Novell NetWare or UNIX. -
Page 26: Smartraid Vi Controller Leds
SmartRAID VI Controller LEDs SmartRAID VI controllers provide nine LEDs that let you visually monitor controller activity. Several different controller states are indicated by the LED as outlined in the following sections. Two additional LEDs indicate the status of the cache memory on the controller. -
Page 27: Led Display During Controller Active
LED Display During Controller Active When the power-up sequence is complete, viewing the LEDs can help you determine the operating status of the controller. These LED patterns are also useful for troubleshooting. Refer to Appendix B, “Troubleshooting Guide” for more information on interpreting LED patterns. -
Page 28: Bus Status Leds
Bus Status LEDs SmartRAID VI Century controllers include status LEDs to indicate the following SCSI bus operating conditions. Channel A is normally referred to as Bus 0 and Channel B is normally referred to as Bus 1. TERMPWR-A/B This LED is lit when termination power is supplied by the controller for the respective channels. -
Page 29: Configuration And Installation
H A P T E R Configuration and Installation Your new DPT SmartRAID VI controller is the center of a complete system consisting of the controller, disk drives and other peripherals, and the connecting cables. This chapter discusses configuring these components. Most DPT controllers come with options already installed. -
Page 30: Installation Overview
Adapter Configuration and Installation Installation Overview The process of installing a SmartRAID VI controller consists of the following steps: If you are using a RAIDstation storage cabinet, configure it as described in the DPT RAIDstation User’s Manual. Configure device IDs, cables and termination for SCSI devices in the host system. -
Page 31: Configuration
Adapter Configuration and Installation Configuration SCSI devices must be configured prior to use. This configuration process includes enabling or disabling SCSI termination for the devices and setting the SCSI IDs for each device. Narrow and Wide SCSI The SCSI devices you will be installing can be either Narrow (8-bit) or Wide (16-bit) SCSI devices. -
Page 32: Configuring Scsi Termination
Adapter Configuration and Installation Configuring SCSI Termination The devices on each physical end of a SCSI cable must be terminated. Depending upon how you configure your system, you will either terminate two SCSI devices, or the SCSI controller and one peripheral SCSI device. - Page 33 Adapter Configuration and Installation Internal Wide SCSI External Wide SCSI Controller Termination = Auto Internal Wide SCSI External Wide SCSI Controller Termination = Auto T = Terminated External Narrow SCSI Controller Termination = High Only External Wide SCSI External Narrow SCSI Controller Termination = High Only Internal...
-
Page 34: Configuring Device Ids
Adapter Configuration and Installation Configuring Device IDs The SCSI specification allows up to 7 SCSI devices (and a controller) to be connected to a single 8-bit SCSI bus. A Wide SCSI bus can support up to 15 devices and the controller. SCSI All SCSI devices, including the controller, must be assigned a unique SCSI ID. -
Page 35: Installation
XOR operation for RAID-5. The RA4060 module is only for use on PM1564U3 controllers. NOTE DPT recommends that PM1564U3 controllers with an RA4060 module have at least 16MB of cache installed. To install the RA4060 module: Install the DIMMs in the DIMM sockets of the module. Refer to “Installing Memory Modules”... -
Page 36: Installing An Sx4065 Bus Expansion Module
Adapter Configuration and Installation Installing an SX4065 Bus Expansion Module SmartRAID VI controllers accept the following Bus Expansion Modules: Model SX4065U3-1 SX4065U3-2 SX4065F NOTE If the SX4065 has been properly installed, it will be listed by SMOR when the controller is selected. See the software manual for additional information. -
Page 37: Installing Memory Modules
Adapter Configuration and Installation Installing Memory Modules SmartRAID VI RA4060 modules support up to 128MB of cache using two on-board DIMM sockets. SmartRAID VI Century controllers support up to 128MB of cache using two onboard DIMM sockets. See “Cache Memory” in Chapter 2 for specific information about DIMMs for cache memory. -
Page 38: Installing The Controller
Adapter Configuration and Installation Installing the Controller Connect the computer’s disk activity LED cable to connector P6 on the controller. See Appendix A, “Assembly Drawings” for the location of this connector. Pins 1 and 3 of P6 are connected to +5V and pins 2 and 4 are connected to GND. -
Page 39: Controller Irq And Address
Adapter Configuration and Installation Controller IRQ and Address During the host system boot process, the host system BIOS should automatically configure the DPT I memory location for all DPT PCI controllers in the system. If problems occur, refer to Appendix B, “Troubleshooting” for additional help. NVRAM Reset SmartRAID VI controllers retain their setup parameters even when powered off. -
Page 40: Using Microsoft Cluster Server
Adapter Configuration and Installation Using Microsoft Cluster Server This section describes how to configure SmartRAID VI controllers and a storage subsystem for host systems that use Microsoft Cluster Server (MSCS) to provide fault-tolerant network server resources. For specific information about installing and configuring MSCS support on your server, refer to the Microsoft Cluster Server Administrator’s Guide. -
Page 41: System Requirements
Adapter Configuration and Installation System Requirements DPT SmartRAID VI controllers include support for MSCS host configurations. To use Microsoft Cluster Server with a SmartRAID VI controller you need to do the following: • Use host systems that conform to the Microsoft Hardware Compatibility List for MSCS. -
Page 42: How Smartraid Vi Works With Mscs
Adapter Configuration and Installation How SmartRAID VI Works with MSCS When MSCS is operating on a server cluster, the servers continuously send a heartbeat to each other across the private network connection. When a server does not receive this signal for a preset interval, it automatically begins the failover process of providing the resources of the failed server and takes control of the storage subsystem. -
Page 43: Software Installation
H A P T E R Software Installation Your new SmartRAID VI controller uses O drivers that may be supplied by DPT or your operating system vendor. This chapter discusses driver and operating system installation when using SmartRAID VI controllers. After you install the operating system, you can install Storage Manager. -
Page 44: Installing Storage Manager For Windows
Installing Storage Manager for Windows When the SmartRAID VI controllers are properly recognized by Windows, run SETUP.EXE from the DPT Windows 95/98 diskette and follow the on-screen prompts to install the Storage Manager software. The installation program detects which version of Windows you are using and installs the appropriate Storage Manager files for your operating system. -
Page 45: Windows 2000
Windows 2000 This information applies to Windows 2000. Go to the DPT web site (http://www.dpt.com) or contact DPT Technical Support to obtain the Windows 2000 software and driver package for SmartRAID VI controllers. The Windows 2000 package is contained in two ZIP files. Extract the contents of each file to separate floppy disks. -
Page 46: Upgrading Windows Nt To Windows 2000
Upgrading Windows NT to Windows 2000 NOTE You only have a brief opportunity (five seconds) to press F6 during the install startup. A prompt will appear at the bottom of the screen when the F6 key is active. If you do not press F6 at this time, you must restart the Windows 2000 install process to complete this procedure correctly. -
Page 47: Windows 2000 On A New System
Windows 2000 on a New System NOTE You only have a brief opportunity (five seconds) to press F6 during the install startup. A prompt will appear at the bottom of the screen when the F6 key is active. If you do not press F6 at this time, you must restart the Windows 2000 install process to complete this procedure correctly. -
Page 48: Adding To An Existing Windows 2000 System
Adding to an Existing Windows 2000 System Follow the instructions for installing the SmartRAID VI controller in your system. When you start Windows 2000 the Found New Hardware Wizard will report a PCI Memory Controller. Click Next and select Search for a suitable driver for my device. -
Page 49: Installing A New System
There are three driver installation scenarios for Windows NT 4.0: • Installing the SmartRAID VI controller into a new system, then installing Windows NT 4.0 • Upgrading an existing Windows NT 4.0 system • Adding a SmartRAID VI controller into an existing Windows NT 4.0 system, to be used in addition to a currently installed SmartRAID IV or SmartCache IV controller Each of these cases requires a slightly different procedure. -
Page 50: Upgrading An Existing System
Alternatively, if you have a controller from another manufacturer or other hardware that requires the use of Windows NT mass storage detection, follow the steps below: Install the SmartRAID VI controllers and storage devices according to the instructions in Chapter 3, “Configuration and Installation”. Boot your system and run SMOR to verify your configuration. -
Page 51: Adding To An Existing System
Adding to an Existing System To add a DPT SmartRAID VI controller to an existing Windows NT 4.0 system, do the following: From Control Panel, select the SCSI Adapters icon. Then select the Drivers tab and click Add. Insert the DPT I Select DPT I2O SCSI Adapter Driver for NT 4.0 and greater. -
Page 52: Windows 95/98
Additionally, the Microsoft I inherently support bootable controllers. If you want to boot the SmartRAID VI controller with the Microsoft I Install Windows NT 4.0 with the DPT Windows NT 4.0 miniport driver. After Windows NT is installed, remove the DPT Windows NT 4.0 miniport driver from the SCSI Adapters list. -
Page 53: Installing Windows 98 (Full Install Version)
Installing Windows 98 (Full Install Version) This section describes the steps to install Windows 98 (Full Installation Version) on one disk drive or array group using a SmartRAID VI host controller. Ensure that your hard drives, arrays, CD-ROM drive, and any other SCSI device attached to the host controller are recognized by SMOR before proceeding. -
Page 54: Installing Windows 95 (Oem Sr2 - Version 950B)
13. Select Have Disk and insert the DPT Windows 95/98 diskette when prompted. The system will then reboot back into Windows 98. NOTE If more than one DPT SmartRAID VI controller is installed in the computer, repeat steps 12 and 13 for each controller. Device Manager (in Control Panel/System) should now show a DPT I2O SCSI Host Adapter in the SCSI Controllers section. - Page 55 11. Follow the Windows 95 installation prompts. 12. When Windows 95 is fully installed, start Device Manager (in Control Panel – System) and look for a PCI Card entry under the Other Devices category. There may be multiple entries if you have multiple SmartRAID VI host controllers installed.
-
Page 56: Installing Windows 95 (Retail Upgrade - Version 950A)
You can use a text editor to remove the following entries from your CONFIG.SYS file: DEVICE=I2ODDL.SYS DEVICE=DPTCDROM.SYS You can also use a text editor to remove the MSCDEX entry from your AUTOEXEC.BAT file. When you complete the installation procedure these CONFIG.SYS and AUTOEXEC.BAT file entries are no longer needed. - Page 57 NOTE If you are not prompted for a PCI Card or Memory Controller Driver, open the Device Manager. If Device Manager displays PCI Card with a yellow exclamation mark in the Other Devices list, you might need a patch for your motherboard chipset to recognize multifunction bridge controllers.
-
Page 58: Upgrading To Windows 98 From Windows 95 (Upgrade Version)
Upgrading to Windows 98 from Windows 95 (Upgrade Version) If the SmartRAID VI controller is properly installed and recognized under Windows 95 before starting the Windows 98 upgrade, no further configuration is necessary. Perform the Windows 98 upgrade and the functionality of the SmartRAID VI controller will be retained. -
Page 59: Adding To An Existing Sco Unix 3.2V4.2 Or Openserver 5 System
When prompted for the SCO BTLD diskette (DPT volume), insert the DPT BTLD diskette into the floppy drive. Insert the N1 or Boot disk again when prompted. If installing SCO 3.2V4.2 or ODT3.0, insert the N2 diskette when prompted. During the Hardware Roster, the following line should appear: % adapter type=dpti ha=0 id=7 channel=0, PCI If you are installing SCO UNIX 3.2V5.0.x., during the Hardware... -
Page 60: Sco Unixware 7
SCO UnixWare 7 Install the SmartRAID VI controller as in Chapter 3, “Controller Configuration and Installation”. Obtain the latest I should be PTF7067E or higher). Copy or download the ptf file to the /tmp directory. Use the pkgadd utility to install the I pkgadd –d /tmp/ptf7067e.s Follow the on-screen prompts to install the SCO UnixWare I supplement. -
Page 61: Novell Netware
Novell NetWare You must follow the procedures in the following sections to installing a SmartRAID VI controller for Novell NetWare, especially as a booting controller. There are specific steps that must be completed to ensure that NetWare will recognize the DPT controller and any attached devices. The DPT diskette for NetWare contains the device drivers you need to install a DPT controller for NetWare 5.0. -
Page 62: Netware 4.11 - Boot Controller
NetWare 4.11 – Boot Controller This section describes how to install a SmartRAID VI controller as a boot device for NetWare 4.11 servers. NOTE Part of this procedure requires that you have enough free space on your C: drive to hold the contents of the NetWare CD-ROM. -
Page 63: Netware 4.11 - Secondary Controller
NetWare 4.11 – Secondary Controller This section describes how to integrate a DPT SmartRAID VI controller into a new or existing Novell NetWare 4.11 system as a secondary controller. Ensure that your NetWare version is at the minimum patch level specified by Novell. NOTE The server must have patch kit IWSP4 or later installed to use the drivers supplied by DPT. -
Page 64: Netware 4.2 - Boot Controller
NetWare 4.2 – Boot Controller This procedure is for installing a SmartRAID VI controller as the boot device in a NetWare 4.2 server. Download the NETWARE.ZIP file from the DPT Technical Support web site. Extract NW42.ZIP to a floppy disk. Install the SmartRAID VI controller as the primary controller and attach the disk drives or storage subsystem. -
Page 65: Netware 4.2 - Secondary Controller
NetWare 4.2 – Secondary Controller This section describes how to integrate a DPT SmartRAID VI controller into a new or existing Novell NetWare 4.2 system as a secondary controller. Ensure that your NetWare version is at the minimum patch level specified by Novell. NOTE NetWare 4 Support Pack 8 contains the latest Novell I drivers. -
Page 66: Netware 5.0 - Boot Controller
NetWare 5.0 – Boot Controller Use the following procedure to install support for a SmartRAID VI controller during installation of NetWare 5. The controller should be installed at the beginning of the procedure so that it can be detected by the install routine. -
Page 67: Netware 5.0 - Secondary Controller
NetWare 5.0 – Secondary Controller This section describes how to integrate a DPT SmartRAID VI controller into a new or existing Novell NetWare 5.0 system as a secondary controller. Ensure that your NetWare version is at the minimum patch level specified by Novell. NOTE NetWare 5 Support Pack 4 contains the latest Novell I drivers. -
Page 68: Red Hat Linux 5.2 And 6.X
Red Hat Linux 5.2 and 6.x To install a DPT controller under Red Hat Linux 5.2 or 6.x, you must have the DPT Linux diskettes. The diskette images can be downloaded from the DPT web site (www.dpt.com). NOTE The DPT drivers are for Linux kernel versions 2.0.36 and 2.2.5. If your kernel has been updated by a patch, the drivers might not function. -
Page 69: Assembly Drawings
P P E N D I X Assembly Drawings This chapter contains outline drawings of DPT’s SmartRAID VI products with jumpers and connectors labeled for easy reference. Controller PM2865U3 PM1564U3 Bus Expansion Modules SX4065U3-1 SX4065U3-2 SX4065F RAID Accelerator RA4060... -
Page 70: Pm2865U3 Scsi Raid Controller
Assembly Drawings PM2865U3 SCSI RAID Controller... - Page 71 Assembly Drawings ECC EN ECC Enabled LED (Green) ECC ERR ECC Error LED (Red) Pins 1-2 NVRAM Clear Pins 3-4 Misc (Reserved, do not use) UART Connector (for testing only) Disk Activity LED Connector Cooling Fan Power Connector IRQ, 8…1 Adapter Activity LEDs LVD-A/B LVD Bus Status LED...
-
Page 72: Pm1564U3 Scsi Raid Controller
PM1564U3 SCSI RAID Controller 1…8, IRQ Assembly Drawings Pins 1-2 NVRAM Clear Pins 3-4 Misc (Reserved, do not use) Disk Activity LED Connector Pins 1-2 Retry (Reserved, do not use) Pins 3-4 Reset (Reserved, do not use) Adapter Activity LEDs... -
Page 73: Sx4065U3-1 Bus Expansion Module
SX4065U3-1 Bus Expansion Module Assembly Drawings Internal Wide Ultra3 SCSI Connector (Bus 2) External Wide Ultra3 SCSI Connector (Bus 2) Mating Connector for SmartRAID VI Controller 64-bit Connector... -
Page 74: Sx4065U3-2 Bus Expansion Module
SX4065U3-2 Bus Expansion Module Assembly Drawings Internal Wide Ultra3 SCSI Connector (Bus 2) External Wide Ultra3 SCSI Connector (Bus 2) Internal Wide Ultra3 SCSI Connector (Bus 3) External Wide Ultra3 SCSI Connector (Bus 3) Mating Connector for SmartRAID VI Controller 64-bit Connector... -
Page 75: Sx4065F Bus Expansion Module
SX4065F Bus Expansion Module NOTE: The SX4065F needs a single-channel SCSI base board. Assembly Drawings Fibre Channel (FC-AL) Connector (Bus 1) 64-bit SmartRAID V Adapter Connector Mating Connector for SmartRAID VI Controller... -
Page 76: Ra4060 Raid Accelerator
RA4060 RAID Accelerator Assembly Drawings DIMM Sockets Docking Connector Leave jumper in place unless you are instructed to remove it. - Page 77 Assembly Drawings...
- Page 78 Assembly Drawings...
-
Page 79: Troubleshooting
P P E N D I X Troubleshooting This chapter provides answers to many commonly asked questions. If a situation occurs that is not covered in this chapter, or if the recommendations here do not correct the problem, contact DPT Techni- cal Support. - Page 80 Problem: When the DPT I system boot, a device does not appear. Solution: The following conditions can cause this to occur: The device ID might be set to the same ID as the DPT controller (ID 7). Ensure that all devices have a unique ID. The device might not be powered on.
- Page 81 Problem: The controller does not respond and one of the following LED patterns occurs at power-up: LEDs 6 and 7 alternating with LEDs 5 and 8 LEDs 5 and 6 alternating with LEDs 7 and 8 LEDs 5 and 7 alternating with LEDs 6 and 8 Solution: These patterns indicate that the DPT controller is not being configured by the motherboard BIOS.
- Page 82 Problem: The controller does not respond and various LEDs in the 1–4 range flash once per second. Solution: This pattern indicates an internal microprocessor trap occurred in the controller. Remove all attached devices, cables and option modules and retry. If the trap error disappears, reconnect the cables and devices, one device at a time, until the faulty device, cable or module is isolated.
- Page 83 Problem: The SmartRAID VI controller I disk instead of a drive. Solution: This typically happens when a drive that is attached to a SmartRAID VI controller has been formatted with a sector size other than 512 bytes . Use Storage Manager or SMOR to reformat the drive with 512 byte sectors.
- Page 84 Problem: After updating the SmartRAID VI controller firmware or BIOS and rebooting, LEDs 1 and 5 or 2 and 5 flash once per second. Solution: These patterns indicate that the adapter startup code detected a firmware checksum error or a flash error. Attempt the firmware update procedure again by using the procedure in the following Problem description to recover from this condition.
- Page 85 Problem: After a flash ROM upgrade of the I Ctrl+D at the system prompt displays the message Card not configurable. Solution: Perform a flash ROM upgrade for SMOR to correct this condition. Problem: The floppy disk drive cannot be accessed after installing a DPT controller.
- Page 86 Troubleshooting...
-
Page 87: Index
address, controller 29 AUTOEXEC.BAT Windows 95/98 44, 46 Windows NT 43 booting controller 28 bus expansion module features 14 installation 26 types 14, 26 cable disk activity 28 SCSI cable installation 21 cache modules DM4060 15 DM4070 15 predictive 10 Century expansion modules 12, 13 features 12, 13... - Page 88 cache status 17 Century/Decade, location of 62 controller active 17 controller idle 16 disk activity 28 ECC enabled 27 power up sequence 16 RA4050, location of 66 Linux Storage Manager installation 58 Linux driver installation 58 memory 27 Microsoft Cluster Server 30 SmartRAID V 32 system requirements 31 module installation 25...
- Page 89 temperature 11 termination, configuration 22 wide SCSI IDs 24 termination 22 with Narrow (8-bit) devices 21 Windows 95/98 42 Windows NT 38 Index...