Further Information - Lightware VINX-120-HDMI-ENC User Manual

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10. Appendix

10.12. Further Information

Limited Warranty Statement
1.LightwareVisualEngineeringLLC(Lightware)warrantstoalltrade
andendusercustomersthatanyLightwareproductpurchasedwillbe
free from manufacturing defects in both material and workmanship
for three (3) years from purchase unless stated otherwise below. The
warranty period will begin on the latest possible date where proof of
purchase/deliverycanbeprovidedbythecustomer.Intheeventthat
noproofcanbeprovided(empty'Dateofpurchase'fieldoracopyof
invoice), the warranty period will begin from the point of delivery from
Lightware.
1.1.25GandMODEXproductserieswillbesubjecttoaseven(7)year
warranty period under the same terms as outlined in this document.
1.2.Ifduringthefirstthree(3)monthsofpurchase,thecustomeris
unhappywithanyaspectofaLightwareproduct,Lightwarewillaccept
a return for full credit.
1.3.Anyproductthatfailsinthefirstsix(6)monthsofthewarranty
period will automatically be eligible for replacement and advanced
replacement where available. Any replacements provided will be
warranted for the remainder of the original unit's warranty period.
1.4.Productfailuresfromsix(6)monthstotheendofthewarranty
periodwilleitherberepairedorreplacedatthediscretionofLightware.
IfLightwarechoosestoreplacetheproductthenthereplacementwill
be warranted for the remainder of the original unit's warranty period.
2. The above-stated warranty and procedures will not apply to any
product that has been:
2.1. Modified, repaired or altered by anyone other than a certified
Lightwareengineerunlessexpresslyagreedbeforehand.
2.2. Used in any application other than that for which it was intended.
2.3. Subjected to any mechanical or electrical abuse or accidental
damage.
2.4.Anycostsincurredforrepair/replacementofgoodsthatfallinto
the above categories (2.1., 2.2., 2.3.) will be borne by the customer at
apre-agreedfigure.
3. All products to be returned to Lightware require a return material
authorizationnumber(RMA)priortoshipmentandthisnumbermust
be clearly marked on the box. If an RMA number is not obtained or is
notclearlymarkedonthebox,Lightwarewillrefusetheshipment.
3.1.Thecustomerwillberesponsibleforin-boundandLightwarewill
be responsible for out-bound shipping costs.
3.2. Newly repaired or replaced products will be warranted to the end
of the originally purchased products warranty period.
VINX-1x0-HDMI Extenders – User's Manual
Document Revision History
Release
Rev. Changes
date
1.0 21-12-2017 Initial release.
Crosspoint view added to SW
control; Crosspoint switching
examples added; Mounting into
1.5 11-01-2019
Rackmount-cage added; FW
upgrade section upgraded; Minor
graphical updates
All chapters updated with the
new devices (AP-series); model
comparison table added; RS-232
1.6 24-07-2019
technology description added;
release notes of firmware packages
added
Front/rear photos corrected;
1.7 19-09-2019 Descriptions of front panel buttons
corrected; Minor typo corrections
'DNT' model and corresponding
descriptions added; Software control
1.8 22-01-2020 chapter upgraded; LW3 network
commands upgraded; #keywords
added.
SW control chapter completed;
'DNT' port diagram replaced; Mic
1.9 20-03-2020
input spec corrected; frame delay
corrected; USB limitation clarified
Document re-structured; Graphical
2.0 13-08-2020
and minor updates
Box content changed; minor
2.1 06-10-2020
corrections.
Black-screen option added; FW
2.2 01-02-2021 upgrade chapter upgraded; minor
corrections.
Multiviewer description added; minor
2.3 12-03-2021
corrections.
Appliedfirmwarepackage:v2.0.2b4 | LDCsoftware:v2.5.2b3
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Lightware Visual Engineering LLC.
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www.lightware.com
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