Queuing Feature - Panasonic KX-TDA30 Features Manual

1.2.2.3

Queuing Feature

Description
When a preprogrammed number of extensions (→ Maximum Number of Agents [632]) in an incoming call
distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can be
in the waiting queue is programmable (→ Queuing Call Capacity [628]).
While calls are waiting in the queue, the calls are handled by the Queuing Time Table (→ Queuing Time
Table [630]), which can be assigned for each time mode (day/lunch/break/night) (→ 2.2.4 Time Service).
Each Queuing Time Table has a specified number of sequences (events that are performed for the waiting
call). The following events can be used when making a Queuing Time Table:
[Event Table]
Command
OGM a
b × 5 s
Sequence c
Overflow
Disconnect
None
(No command)
[Programming Example of Queuing Time Table]
Queuing Time
Table No.
01
02
03
:
→ Sequences in Queuing Time Table [631]
*1 :
*2 The call will be disconnected if the destination is not determined after sequence 16.
:
Description
An outgoing message (OGM) a (01–
64 [with the KX-TDA100/KX-TDA200]
or 01–32 [with the KX-TDA30]) is sent
to the caller.
Puts the caller in the waiting queue for
b (01–16) × 5 seconds.
Redirects to sequence c (01–16).
Redirects to the overflow destination. None
Disconnects the line.
Redirects to the next sequence.
Sequence 01 Sequence 02 Sequence 03
OGM 01 6 × 5 s
:
After the OGM, Music on Hold will be
sent and the next event in the sequence
will be activated..
If an OGM has not been sent to the
caller, the caller hears a ringback tone.
If an OGM has been sent to the caller,
the caller hears Music on Hold.
None
None
If assigned as sequence 01, the Queuing
Time Table will not be activated.
Sequence
OGM 03
: :
1.2 Receiving Group Features
Condition
*1
Sequence 04 ...
Overflow
: :
Feature Guide
Sequence
*2
16
:
51