Queuing Feature - Panasonic KX-NS700 Feature Manual

2.2.2 Incoming Call Distribution Group Features

2.2.2.4 Queuing Feature

Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned
for each time mode (day/lunch/break/night) (® 5.1.4 Time Service). This PBX supports a specified number
of Queuing Time Tables which each have a specified number of sequences (specific commands which are
performed when a caller enters a queue). The following commands can be assigned to each sequence when
making a Queuing Time Table:
[Command Table]
Command
OGM xx
Wait xx s
Sequence xx
Overflow
Disconnect
Queue No.
Queue No. and Time
None
(No command)
[Programming Example of Queuing Time Table]
Queuing Time Table No.
01
02
*2
03
62 Feature Manual
Description
An outgoing message is sent to the
caller. "xx" applies to the OGM
number.
Puts the caller in the waiting queue for
b (01-16) ´ 5 seconds.
"xx" applies to the number of seconds
to wait (05-80).
Redirects to sequence xx. "xx"
applies to the sequence number.
Redirects to the overflow destination.
Disconnects the line.
Announces the number of calls in the
waiting queue ahead of the caller.
Announces the number of calls in the
waiting queue ahead of the caller and
the estimated waiting time.
Redirects to the next sequence.
Sequence 01 Sequence 02
OGM 01
OGM 02
After the OGM, Music on Hold will be sent
and the next event in the sequence will
be activated.
If an OGM has not been sent to the caller,
the caller hears a ringback tone.
If an OGM has been sent to the caller, the
caller hears Music on Hold.
None
None
None
An SD card must be installed to use this
feature.
Activation key required:
Call Centre Feature Enhancement
(KX-NSF201) or Queue Position
Announcement (KX-NSXF021)
An SD card must be installed to use this
feature.
Activation key required:
Call Centre Feature Enhancement
(KX-NSF201) or Queue Position
Announcement (KX-NSXF021)
If assigned as sequence 01, the Queuing
Time Table will not be activated.
Sequence
Sequence 03
Wait 30 s OGM 03
Wait 30 s OGM 04
Condition
*1
Sequence 04
Overflow
None
...