Queuing Feature - Panasonic KX-TDA15 Features Manual

1.2 Receiving Group Features
1.2.2.4

Queuing Feature

Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be
assigned for each time mode (day/lunch/break/night) (→ 2.2.4 Time Service). This PBX supports a specified
number of Queuing Time Tables which each have a specified number of sequences (specific commands
which are performed when a caller enters a queue). The following commands can be assigned to each
sequence when making a Queuing Time Table:
[Command Table]
Command
OGM xx
b × 5 s
Sequence c
Overflow
Disconnect
None
(No command)
[Programming Example of Queuing Time Table]
Queuing Time
Table No.
01
*2
02
03
:
→ 3.9.11 [3-5-2] Incoming Call Distribution Group—Queuing Time Table—Queuing Sequence—
*1
:
Sequence 01–16
→ [631] Sequences in Queuing Time Table
*2 : If a call has not reached a destination by the time the final sequence is completed, the call will be
disconnected.
56 Feature Guide
Description
An outgoing message is sent to the
caller. "xx" applies to the OGM
number.
Puts the caller in the waiting queue for
b (01-16) × 5 seconds.
Redirects to sequence c. "c" applies
to the sequence number.
Redirects to the overflow destination. None
Disconnects the line.
Redirects to the next sequence.
Sequence 01
OGM 01
OGM 02
:
After the OGM, Music on Hold will be
sent and the next event in the sequence
will be activated.
If an OGM has not been sent to the
caller, the caller hears a ringback tone.
If an OGM has been sent to the caller,
the caller hears Music on Hold.
None
None
If assigned as sequence 01, the Queuing
Time Table will not be activated.
Sequence
Sequence 02 Sequence 03
6 × 5 s OGM 03
6 × 5 s OGM 04
:
Condition
*1
Sequence 04
Overflow
None
: :
...
: