Queuing Feature - Panasonic KX-TDA200 Features Manual

1.2.2.4 Queuing Feature

Description
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable.
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned
for each time mode (day/lunch/break/night) (® 2.2.4 Time Service). This PBX supports a specified number
of Queuing Time Tables which each have a specified number of sequences (specific commands which are
performed when a caller enters a queue). The following commands can be assigned to each sequence when
making a Queuing Time Table:
[Command Table]
Command
OGM xx
b ´ 5 s
Sequence c
Overflow
Disconnect
None
(No command)
[Programming Example of Queuing Time Table]
Queuing Time Table No.
01
02
*2
03
:
*1
® 5.15 [3-5-2] Incoming Call Distribution Group—Queuing Time Table—
® [631] Sequences in Queuing Time Table
If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
*2
Description
An outgoing message is sent to the
caller. "xx" applies to the OGM num-
ber.
Puts the caller in the waiting queue
for b (01-16) ´ 5 seconds.
Redirects to sequence c. "c" applies
to the sequence number.
Redirects to the overflow destina-
tion.
Disconnects the line.
Redirects to the next sequence.
Sequence 01 Sequence 02
OGM 01
OGM 02
:
1.2.2 Incoming Call Distribution Group Features
After the OGM, Music on Hold will be
sent and the next event in the se-
quence will be activated.
If an OGM has not been sent to the
caller, the caller hears a ringback
tone.
If an OGM has been sent to the call-
er, the caller hears Music on Hold.
None
None
None
If assigned as sequence 01, the
Queuing Time Table will not be ac-
tivated.
Sequence
*1
Sequence 03
6 ´ 5 s
OGM 03
6 ´ 5 s
OGM 04
: :
Queuing Sequence—Sequence 01–16
Condition
Sequence 04
Overflow
None
:
Feature Guide
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