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Troubleshooting
Troubleshooting
Responding to Caller Complaints About System
Operation
Outside callers hear ringing, but the system does
not answer.
1. Use #206 to verify that lines have been assigned for Automated Attendant
Service (Option 1).
2. Use Hunt Group Extensions (#505) to verify that the VMS extensions are
assigned to Hunt Group 7.
3. If all programming is correct, call for technical assistance.
The system takes too long to answer calls.
1. If this problem occurs when Automated Attendant Service answers calls:
2. For Call Answer Service, recommend that subscribers program a Do Not
Disturb button on their system telephones. They should turn on the feature
when they leave their desks or whenever they are too busy to answer
calls. Calls to extensions with Do Not Disturb on are answered
immediately.
The system cuts off part of the greeting.
Re-record the greeting. Be sure to pause a moment before speaking and
avoid pressing any dialpad keys while recording.
The system transfers calls to a receptionist before
playing the menu prompt (for Automated
Attendant Service).
Use Hunt Group Extensions (#505) to verify that the VMS extensions are
assigned to Hunt Group 7. If programming is correct, call for technical
assistance.
Verify that the VMS Hunt Delay is set to Immediate (or to a minimum
number of rings for the PARTNER ACS Release 3.0).
If Automated Attendant Service is heavily used, reduce the number
of options on (or length of) the Automated Attendant menu prompt
to reduce the amount of time VMS extensions are busy.
Issue 1 August 1998
5-5
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