Music On Hold; Communications System Features Affecting Call Answer Service; Vms Coverage - Lucent Technologies PARTNER Voice Messaging PC Card Release 2 Installation And Programming

Planning
Case 3: The receptionist answers calls during the day; Automated
Attendant Service answers calls at night.
a. Use Group Call Distribution (#206) Option 1 to identify the lines to
b. Set VMS Hunt Schedule (#507) to Night Only.
c. Set VMS Hunt Delay (#506) to Immediate.

Music On Hold

If you use Automated Attendant Service, you also may want to use the
communications system's Music On Hold feature. When Music On Hold is Active
and an audio source is connected to the system, callers being transferred hear
music or recorded material. Depending on how the communications system is
set up if Music On Hold is Not Active, callers hear tones, ringing, or silence while
they are being transferred.
For more information, see Music On Hold and Ring on Transfer in the
Programming and Use guide for the communications system.
Communications System Features
Affecting Call Answer Service
Call Answer Service works with the following communications system features:

VMS Coverage

Do Not Disturb
Line Coverage Extension
Voice Mailbox Transfer
Each of these features is explained briefly below. For more information about
these communications system features, see the Programming and Use guide for
your communications system.
VMS Coverage
VMS Coverage can be either automatic or manual.
Automatic VMS Cover (#310): When the communications system
Automatic VMS Cover feature is assigned for an extension, intercom and
transferred callers are transferred to the voice messaging system when
the called person does not answer by the fourth ring (or by the number of
rings specified within the communications system VMS Cover Rings
feature). The voice messaging system greets the caller with the
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Issue 1 August 1998
be answered by Automated Attendant Service.