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Troubleshooting
The mailbox is full and messages cannot be
deposited in the mailbox.
Remind subscribers to delete old messages from their mailboxes on a
regular basis. Also let callers know that they can press *8 to transfer to
another extension.
Responding to Problems Reported by Subscribers
A subscriber is unable to log into voice mail.
1. Make sure the subscriber enters an extension number that has been
assigned a mailbox. If the subscriber tries again and succeeds, the
problem is resolved. If the subscriber cannot log in, go to Step 2.
2. Make sure the subscriber enters his or her password correctly. If the
subscriber tries again and succeeds, the problem is resolved. If the
subscriber cannot log in, reinitialize the password (according to the
procedure in "Reinitializing a Password," earlier in this guide).
The date or time in message headers is incorrect.
Refer to System Date (#101), System Day (#102), or System Time (#103) in
the Programming and Use guide for the communications system to check
the day, date, and time settings. If the day, date, and time are correct,
choose one of these procedures to re-enter the correct value. After one
minute, this change will update the day, date, and time on the voice
messaging system. If message headers for new messages are still
incorrect, call for technical assistance.
Subscribers hear a busy signal when calling into
voice mail.
1. The system can handle two calls at a time. Try the call later.
2. If Automated Attendant Service is heavily used, reduce the number of
options on (or length of) the Automated Attendant menu prompt to reduce
the amount of time VMS extensions are busy.
3. Use Hunt Group Extensions (#505) to verify that the VMS extensions are
assigned to Hunt Group 7.
The message light does not turn off.
Listen to or delete all new messages in the mailbox.
Issue 1 August 1998
5-7
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