Troubleshooting; Responding To Caller Complaints About System Operation; Outside Callers Hear Ringing, But The System Does Not Answer; The System Takes Too Long To Answer Calls - Lucent Technologies PARTNER Voice Messaging Installation And Programming Manual

Troubleshooting

Responding to Caller Complaints About System
Operation
Outside callers hear ringing, but the system does not
answer.
1. If this problem occurs when Automated Attendant Service answers calls, reduce the number of
options on (or length of) the Automated Attendant menu prompt to reduce the amount of time
VMS extensions are busy.
2. Use #206 (Option 1 or 3) to verify that lines have been assigned for Automated Attendant
Service, or use #208 to verify that lines have been assigned to Call Answer Service. If lines
have been assigned to Call Answer Service, also verify that VMS coverage is turned on for the
extension.
3. Use Hunt Group Extensions (#505) to verify that the VMS extensions are assigned to Hunt
Group 7.
4. If all programming is correct, call for technical assistance.

The system takes too long to answer calls.

1. If this problem occurs when Automated Attendant Service answers calls:
Verify that the VMS Hunt Delay is set to Immediate (or to a minimum number of rings for
the PARTNER ACS Release 3.0 or later).
Reduce the number of options on (or length of) the Automated Attendant Menu Prompt to
reduce the amount of time VMS extensions are busy.
2. For Call Answer Service, adjust the VMS Cover Ring setting (#321 for PARTNER ACS 3.0 or
later, or #117 for all other PARTNER communications systems) to fewer rings.
3. For Call Answer Service, recommend that subscribers program a Do Not Disturb button on
their system telephones. They should turn on the feature when they leave their desks or
whenever they are too busy to answer calls. Calls to extensions with Do Not Disturb on are
answered immediately.

The system cuts off part of the greeting.

Re-record the greeting. Use the handset while recording and be sure to wait until after the tone
before speaking. Do not press any dialpad keys until after you have finished recording.
The system transfers calls to a receptionist before playing
the menu prompt (for Automated Attendant Service).
Use Hunt Group Extensions (#505) to verify that the VMS extensions (78 and 79) are assigned
to Hunt Group 7. If programming is correct, call for technical assistance.
Testing Your System's Operation
Troubleshooting
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