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Automated Attendant Service
Automated Attendant Service
The Automated Attendant Service can answer and route outside calls without
assistance from a receptionist. After an outside call is answered, the Automated
Attendant Service plays either the factory-set menu prompt shown below or a
customized message that you record .
Factory-Set Automated Attendant Menu Prompt
"Hello, welcome to PARTNER Voice Messaging.
Please enter the extension number of the person
you wish to reach. Or to reach the receptionist,
press 0."
Customized Automated Attendant Menu Prompt
You can create your own Automated Attendant Menu Prompt that welcomes
callers—to let them know they have reached the correct number. This menu
prompt can offer callers a menu of options for transferring to the desired party.
(It is recommended that the menu have five or fewer options to avoid confusing
callers.)
The digit that the caller presses on the touch-tone telephone dialpad to select a
menu option is called a Selector Code . When the caller presses a digit, the
Automated Attendant performs the action (that is, the Selector Code Action ) that
you have programmed for that option.
For example, you can set up Automated Attendant Service so that callers hear
the following prompt:
Thank you for calling the Hertz & Howe Autoworld.
Our sales and service departments are open from
9 a.m. to 8 p.m. Monday through Saturday. If you
know the extension you want, dial it now. To speak
to our service department, press 3.
an E-Z Lease program representative, press 4. For
other assistance, press 0 to speak with our
receptionist.
In this example, Hertz & Howe Autoworld has programmed the Automated
Attendant to prompt callers to enter a single digit to reach frequently called
departments. For selector code 3, for instance, callers are transferred to the
service department. This arrangement frees their showroom sales people to
handle customer transactions while the Automated Attendant Service transfers
calls directly to the appropriate department.
To replay this message, press * 4.
To speak with
Issue 1 August 1998
1-3
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