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Automated Attendant Service Scenarios
Automatic Extension Privacy (#304)
If VMS Hunt Delay remains at the factory setting of two (or fewer) rings, you can
use this feature to prevent subscribers from accidentally picking up calls sent to
the voice messaging system.
Transfer Return Extension (#306)
Allows you to ensure that unanswered calls transferred by the voice mail system
return to a designated extension, where they ring until answered. If the voice mail
system transfers a call to an extension that has no Voice Mail coverage, the
communications system transfers the call to the Transfer Return Extension (which
you can specify).
The factory setting returns the call to the voice messaging system (that is,
extensions 78 and 79). The caller hears the Automated Attendant Service Menu
Prompt.
For more information about these communications system features, see the
Programming and Use guide for your communications system.
Automated Attendant Service
Scenarios
The following sample scenarios illustrate typical ways in which Automated
Attendant Service is set up with the communications system features:
Case 1: The receptionist is the primary call handler. Automated Attendant
Service handles overflow.
a. Use Group Call Distribution (#206) Option 1 to identify the lines to
b. Set VMS Hunt Schedule (#507) to Always.
c. Set VMS Hunt Delay (#506) to Delayed.
Case 2: Automated Attendant Service is the primary call handler.
a. Use Group Call Distribution (#206) Option 1 to identify the lines to
b. Set VMS Hunt Schedule (#507) to Always.
c. Set VMS Hunt Delay (#506) to Immediate.
d. Set Automatic Extension Privacy (#304) to Assigned for all
be answered by Automated Attendant Service.
be answered by Automated Attendant Service.
PARTNER Voice Messaging system extensions. (When VMS Hunt
Delay is set to Immediate, you can use this feature to prevent users
from accidentally picking up calls sent to the voice mail system.)
Issue 1 August 1998
2-3
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