Login; Softphone Basics - Polycom VVX310 Series End User Manual

Login

9 . Click "Install" to begin the installation process .
10 . Click the "Finish" button to complete installation . Locate the Softphone on your desktop with the following icon
11 . The first time you login, in the username field enter your username which is your portal login with the following appended to the
username: @bve .wdv .comcast .net (For Example if your portal login is 630432331 than your Softphone login will be 630432331@
bve .wdv .comcast .net . Your password will be the same as your portal password) .
12 . In the Password field enter the password .
13 . To have your computer remember your username and password select "Remember login information" .
14 . To have your computer automatically login and launch the application, check "Log In Automatically" .
15 . Press the Login button .

Softphone Basics

End User
Installation and First Time Login
1 . Login to business.comcast.com/bveportal, and click the "Downloads" tab .
2 . Click on the link for the appropriate Softphone - either Windows or MAC . If the Softphone
downloads do not appear on the download page, please call our support group at 877-761-
7401 .
3 . Select "Run", and select "Run" again .
4 . Select the language from the pull down list (English is the default) .
5 . Click on "Next" on the install wizard .
6 . Read and check your acceptance of the terms of the end user license agreement, then click
"Next" .
7 . On the Destination Folder, accept the Destination
folder provided:
a . Select "Create a shortcut for this program on the desktop" if you'd like an icon on desktop
to launch the program .
b . Select "Launch this program when Windows starts" to have this program run every time you
log into Windows .
c . Select "Create a shortcut in Quick Launch" if you want this available in the "Start" menu .
8 . Select "Next" to continue installation when you have completed your selections .
Softphone Menu
Call Panel
Dial Pad
Additional Panel Selections
Detach Panel
Call History
.
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