Placing A Call; Voicemail Set Up; Quick Start: Voiceedge Common Advanced Features; Telephony Toolbar - Polycom VVX310 Series End User Manual

Placing a Call

There are many ways to place a call — you can pick up the handset and dial, you can select the soft key for "new call", you
can hit the speaker button and dial, and more. To see a short video on time-saving tricks to place calls, please visit
business.comcast.com/getstarted.
Placing calls using the number pad
To place a call using your phone number pad simply pick up the handset and dial your desired telephone number or extension
using the number pad. If you would like to use a headset or speaker phone, activate the headset or speaker phone by pressing
the appropriate button and then dial the number or extension.
Dialing from Call Logs
To place a call from a number that is stored in your call logs, enter a call log of your choice by pressing the corresponding
Navigation Arrow key. Using the Navigation Arrow keys scroll up or down to highlight the number you wish to dial. And then, press
the Dial soft key.

Voicemail Set Up

Comcast Business VoiceEdge voicemail enables you to manage your time without missing your calls. Callers can leave a message
while you're on the phone, off-site, or just need phone-free time to focus on a project.
If you are away from the office, you can opt to be notified via email that you have messages waiting. Voicemail is included with a
Unified Communication seat, and can be added as an a la carte item to a Standard seat, Hunt Group or Auto Attendant.
Activate your voicemail account
To setup your voicemail for the first time you have to be physically present at your desk phone. For voicemail activation:
1. Press the "Messages" button on your phone or dial your extension or 10-digit telephone number.
2. A tutorial will guide you through the setup of your new voicemail service.
Note: You will be prompted to enter a password, which will be the "Be Anywhere/Voicemail PIN" listed on the welcome email that contained your VoiceEdge
credentials. Should you need this information resent, please contact your Technical Administrator or call Customer Care. Once you're in the system, listen
carefully to the recorded instructions. You will be prompted to create a password, record your name and record a customized business greeting.

Quick Start: VoiceEdge Common Advanced Features

Business VoiceEdge has many advanced features that can help enhance your productivity and this section will guide you through
using the most common features.
Most of these features are set up and accessed through the Telephony Toolbar or the portal. You will find reference to activating
features in either place.

Telephony Toolbar

The Telephony Toolbar is a tool that gives you quick access to many of your Business VoiceEdge functions and features. The Toolbar
is available through an online download and installs to your browser and Microsoft Outlook®, Internet Explorer® or Mozilla Firefox®.
Follow the instructions below to access and download your toolbar.
Note: The Telephony Toolbar is a PC-only application. Please refer to page 13 for minimum PC requirements.
Downloading the Telephony Toolbar
• Visit business.comcast.com/bveportal, click "downloads", then click "Toolbars" to run the exe.
After you have installed the Telephony Toolbar you will notice a new menu bar in your browser, as pictured below.
Configuring the Telephony Toolbar
• Click the "Options" button from the Toolbar.
• Click the "Account" icon.
• Enter your username and password found in your VoiceEdge Credentials email. Should you need this information resent, please
contact your Technical Administrator or call Customer Care. Check the "Save Username and Password" boxes and click "OK".
• Click the "Connection" icon and confirm the following URL is in the Host Address field: bve-web.wdv.comcast.net. Also confirm that
the Port Field displays 2208. Then click "Apply" and "OK".
The buttons on the Telephony Toolbar will no longer be gray and will light up. To view a short video outlining these steps, please visit
business.comcast.com/getstarted.
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