Receptionist Monitored Users; Managing Calls With Reception Console; System Requirements; Additional Business Voice Continuity Features - Polycom VVX310 Series End User Manual

3 . Queue panel
4 . Contact Directory panel
5 . Alphabetical Index filter
6 . Options panel
7 . Control panel

Receptionist Monitored Users

To select the users to monitor their phone status on the Reception Console, use the process below .

Managing Calls with Reception Console

You manage calls using a combination of the panels in a top to bottom workflow style . You should be able to distribute calls using this
workflow for most of the common activities .
For more information about the user interface please see the full Reception Console user guide at business.comcast.com/getstarted .

System Requirements

Processor
Memory
Hard Disk Space
Additional Recommendations
Software Requirements
Note: Reception Console is compatible with Java version 6, and may have issues prior to Java version 7 update 11 .

Additional Business Voice Continuity Features

In addition to Call Forwarding Not Reachable, there are several other features that help ensure your business voice continuity . Options
may include:
For Users with Voicemail:
• Voicemail to Email Integration: Receive voice messages in your email inbox on your computer or handheld device as a WAV file .
• Message Notification: Receive a short email message informing you that a message has been left, with the date and time the
message was sent .
For Unified Communications Seat Users:
• Call Forwarding Selective: Automatically forward calls based on incoming call number, time of day or day of the week .
• Call Notify: Send an email with the caller's name and number to a specified email address when predefined criteria such as phone
number, time of day or day of the week are met .
• Be Anywhere: If your main line, hunt groups or first responders are not answered by a set number of rings, ring alternate numbers
simultaneously to ensure calls are not missed .
• Sequential Ring: If your main line, hunt groups or first responders are not answered by a set number of rings, ring alternate numbers
sequentially to ensure calls are not missed .
To manage these features through the VoiceEdge portal, log on to business.comcast.com/bveportal .
End User
To set up Receptionist Monitored Users:
1 . Log on to business.comcast.com/bveportal .
2 . From the Main Navigation Page, select "Feature Settings" .
3 . Click "Advanced Settings" .
4 . Next to Receptionist Monitored Users, click "Show more" .
5 . Check the box next to the users that you want to monitor their status .
6 . Click on "Add People" .
7 . Click "Save" .
Minimum: Pentium 3® 1 .2 GHz or higher or compatible CPU
Minimum: 512 MB of RAM
60MB
Video graphics card with minimum of 8 MB of RAM
Super VGA monitor (15 inches or larger)
800 x 600 screen resolution minimum
Windows 2000 with SP4 (or higher), Windows XP, or Windows Vista
Sun Microsystems 32-bit Java Runtime Edition, Version 6 Update 23, or later
Outlook 2000 SP3, 2002/XP SP2, 2003, 2007 (required for Outlook contact directory)
Microsoft Excel (Optional)
Flash Player 9 Runtime (ActiveX Control)
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