Phone models VVX 411 – screen with buttons VVX 311 – black & screen with buttons Both phones are functionally the same If you can use one, you can easily use the other ...
Page 3
VVX 400 / 410 / 411 Color screen Home Not touch-screen Arrow keys Favorite keys Soft keys Headset Transfer Speaker Voice Mail Mute Hold Volume...
Page 4
VVX 300 / 310 / 311 Black & white Home screen Not touch-screen Arrow keys Favorite keys Soft keys Headset Speaker Transfer Mute Voice Mail Volume Hold...
Page 5
Voice Mail Press the Envelope button, next to Enter Passcode 3724 press Enter new passcode, hit #, do this twice digits At beep, record Name, hit NOTE: Name is just Name, not greeting ...
Page 6
Greetings Press to record your Busy greeting DND, in a meeting, on vacation, out of office Press to record your No Answer greeting Daily greeting, call waiting greeting Or use the default greetings ...
Page 7
Greetings Busy greeting Do Not Disturb, out of office greeting, in a meeting - Do Not Disturb - key turns this on and off Phone does ring Straight to voice mail, caller hears Busy greeting ...
Page 8
Greetings No Answer greeting Daily greeting, call waiting greeting Phone rings times If not answered, call goes to Voice Mail Caller hears No Answer greeting If you’re on the phone and don’t answer a second call, they hear the No Answer...
Do Not Disturb soft key under More DND icon next to extension DND icon at top right DND off DND on Calls go straight Receiving calls to voice mail...
Voice mail indicators flashing light on top of phone X new messages at top of screen Envelope icon next to number Stutter dial-tone – hmm, hmmm, hmmmmm Possible email copy too ...
Checking voice mail your phone Press Envelope button At a different phone press Envelope then then your extension, then press then passcode, then From an outside phone call your phone number Voice Portal ...
Voice mail to email Carbon copy of voice mail to email as a WAV sound file Sound file is separate from voice mail You still need to maintain the voice mail box Additional options available ...
Page 13
Display and soft keys Soft Keys change based on usage Only shows keys you can More keys shows more keys Top right shows phone status ...
Page 14
Dialing 9 and 1 No need to dial or even anymore digit external ...
Placing calls Dial on keypad first, hit Dial – talking on speaker Lift handset, hit Send – talking on handset Send Dial are the same ...
Page 16
RING RING!! Lift handset Answer – talking on speaker 4 rings then vmail ...
Page 17
Answer multiple calls Beep Incoming Call Tell first person “Please hold” Answer on second call 1st call is automagically held ...
Page 18
Resume Resume is the ONLY way to get back to a Held call Arrow to select the call ...
Page 19
Resume Resume is the ONLY way to get back to a Held call Arrow to select the call Resume ...
Page 20
Resume If you have only one call on Hold If you put handset back in cradle Must hit Resume before you pick up the handset ...
Page 21
Ending a call Replace the handset End Call Ending an active call does connect you back to a held call – you must Resume...
Page 22
Transferring a call Transfer Dial the other party Press Send ...
Page 23
Transferring a call Tap Transfer Dial the other party Press Send RING RING!! Person receiving transfer sees YOUR Caller ID Be sure to talk!! ...
Page 24
Transferring a call Transfer again to finish Transfer Send&TALK Transfer ...
Blind transfer Press Transfer for a few seconds ...
Page 26
Blind transfer Blind Transfer window appears Dial other party, press Send You are given a chance to talk Call goes out Call has ORIGINAL Caller ID Long press TransferBlindSend ...
Page 27
Transfer to voice mail Press Transfer, then Enter the extension, then *55 xxx # ...
Page 28
Park and Retrieve While on a call press Park Enter an extension Must Park call to an extension affect on extension Press enter “The call has been parked” Find the person ...
Page 29
Park and Retrieve To retrieve a call, press Retrieve Enter the extension Press Enter The call is retrieved If not retrieved, call comes back to you as “Recall”...
Page 30
Paging 2 ways to page - you may have one or both Through the phone Select Paging Select 1 or 3 Page Wait for the beep, then talk ALWAYS hang up at the end of a page!! ...
Page 31
Conference calls More then Confrnc Call the other person and talk More then Confrnc again to start conference End Call to end the conference or hang up ...
Page 32
Call lists Temporary list of last Calls Access lists with the arrows Left – incoming Right – outgoing Down – missed Missed calls message ...
Page 33
Call lists Home to exit list Home twice exit Home...
Home button Home button once Home Icons repeat of some controls DND, voice mail, New Call Settings Ring type Screen brightness Additional settings Directories Your directory Company directory ...
Page 35
Favorites Add Contact Press Save Name Phone number...
Need help?
Do you have a question about the VVX 400 Series and is the answer not in the manual?
Questions and answers