Basic Call Logs; Busy Lamp Field; Shared Call Appearance; Multiple Call Arrangement - Polycom VVX310 Series End User Manual

For each alternate number, the user can associate one of four ring patterns . All calls to the main number result in the normal ring
pattern . Calls to the alternate numbers result in a distinctive ring pattern that corresponds to the number that was used .
If a user is busy (and Call Waiting is enabled) an incoming call to the main number results in the usual call waiting tone, while an
incoming call to any of the alternate numbers results in a distinctive call waiting tone .
Business VoiceEdge Customer Care can provision or update an Alternate Number . Once provisioned, you can see any Alternate
Numbers provisioned to your main line on the VoiceEdge portal by viewing Feature Settings, then Advanced Settings .

Basic Call Logs

The Basic Call Logs service allows for you to see the 20 last missed, placed or dialed calls . The maximum number is 20 entries per call
type . These Basic Call logs are viewable by Unified Communications seat users in the Telephony Toolbar or on the VoiceEdge portal .

Busy Lamp Field

Busy Lamp Field (BLF) enables IP attendant console phones or Reception Console to subscribe to a list of resources (users) to monitor,
and receive presence notifications on the state of the monitored resources . The BLF service is a user service that supports the
provisioning of an ordered list of monitored users .
The order of monitored users corresponds to the line appearance order of the monitored user on the SIP attendant console phone .
The list of available users to be monitored is determined by the users within the enterprise or group of the user who is assigned the
BLF service . The maximum number of monitored users that can be provisioned is 25 .
Busy Lamp Field Configuration
The Busy Lamp Field area of the portal allows a user to manage and add and remove the monitored users for display on a sidecar or IP
Phone .

Shared Call Appearance

The Shared Call Appearance service allows you to provision up to 35 locations (identity/device profiles) for a user . These locations
share the same line appearance, so they all behave as extensions of a single line,
or user .
One of these provisioned locations is the user's primary location, while the other locations are called alternate locations . Users can be
assigned any identity/device profile for their primary and alternate locations .
Note: There is a one-time set-up charge for this feature .
To have a Shared Call Appearance configured, call into the Business VoiceEdge Support Center with the following information:
1 . Which Unified Communications seat user requires the Shared Call Appearance?
a . What is their telephone number?
b . How many available lines does their phone have? For example, the Polycom 335 is a 2-line phone, the Polycom VVX500 is a
12-line phone, the Polycom 670 is a 6-line phone, and the VVX1500 is a 6-line phone .
c . What number do you want in Position 1 (line 1) of the phone?
Note: It is recommended that this be the device's primary User .
d . What telephone number do you want in position 2? Position 3, etc .?

Multiple Call Arrangement

The Multiple Call Arrangement (MCA) is an overlay to the Shared Call Appearance (SCA) feature . SCA with MCA service provides
the ability for multiple calls to be handled concurrently on different SCA locations for a user . No single SCA location is considered
the active location, so all locations are allowed to originate calls and receive new incoming calls when they have an available call
appearance, regardless of the activity at the other locations .
End User
To set up Busy Lamp Field:
1 . Log on to business.comcast.com/bveportal .
2 . From the Main Navigation Page, select "Feature Settings" .
3 . Click "Advanced Settings" .
4 . Next to Busy Lamp Field, click "Show more" .
5 . Check the box next to the users that you want to monitor their status .
6 . Click on "Add People" .
7 . Click "Save" .
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