Polycom VVX 310 User Manual
Business media phone
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Summary of Contents for Polycom VVX 310
- Page 1 Software 4.1.4 | March 2014 | 1725-49089-001 Rev A USER GUIDE Polycom® VVX® 310 Business Media Phone...
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Page 2: Limitation Of Liability
Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its... -
Page 3: Table Of Contents
Contents About This Guide ........................vi ....................vi Who Should Read this Guide? ........................ vi How to Use this Guide ....................vii Conventions Used in this Guide ....................vii Terms and Writing Conventions ........................ix Information Elements ......................x Typographic Conventions ........................ - Page 4 Polycom® VVX® 310 Business Media Phone User Guide Ignoring Incoming Calls ........................20 Rejecting Incoming Calls ........................20 Forwarding Incoming Calls to Another Person ................... 20 During Calls ..........................20 Holding Calls ............................21 Transferring Calls ..........................21 Setting Up and Handling Conference Calls ..................22 Setting Up Conference Calls........................
- Page 5 Copyright, Safety, and Regulatory Notices ................55 Service Agreements ..........................55 Governing Law ............................ 55 Limitations of Liability ......................... 55 Polycom Limited Warranty and Limitation Liability ................55 Exclusions ............................56 Warranty Exclusive ..........................56 Safety, Compliance, and Disposal Information ................... 57 Part 15 FCC Rules ..........................
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Page 6: About This Guide
This guide applies to the Polycom® VVX® 310 business media phone. This user guide will help you to navigate and use your VVX 310 phone. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions. -
Page 7: Conventions Used In This Guide
Terms and Writing Conventions • Your Phone / the phone These terms refer to the VVX 310 phone. • Press This action refers to depressing a key on the keypad, a line key, an arrow key, a hard key—like Hold or Microphone Mute—or pressing a soft key for a second or two. - Page 8 Polycom® VVX® 310 Business Media Phone User Guide • Held call This term describes any call (including a conference call) that is on hold. Audio for held calls cannot be heard. • Active call This term refers to a call (including a conference call) you’re currently in. An active call has audio associated with it.
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Page 9: Information Elements
Web Info The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations. Timesaver The Timesaver icon highlights a faster or alternative method for accomplishing a method or operation. -
Page 10: Typographic Conventions
For additional information about the VVX 310 phone, see the following documents: • User Documents: ○ Polycom VVX 300 and 310 Business Media Phone Quick User Guide—This guide is a quick reference on how to use the phone’s most basic features. It also briefly describes how to navigate the phone and enter information. - Page 11 • Feature Descriptions and Technical Notifications for Polycom phones—These documents describe workarounds to existing issues and provide expanded descriptions and examples for phone settings and features. You can find these documents on the Polycom Support Web site on the Polycom® Profiled UC Software Features Polycom®...
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Page 13: Chapter 1: Getting Started
Chapter 1: Getting Started Before you use your Polycom® VVX® 310 phone, you may wish to take a few moments to become familiar with its features and user interface. In this chapter, you learn about your phone’s components and the screen layout. You’ll also learn how to configure your phone remotely using the Polycom Web Configuration Utility. -
Page 14: Phone Views
Polycom® VVX® 310 Business Media Phone User Guide VVX 310 Phone Features Feature Description Speaker Provides ringer and hands-free (speakerphone) audio output. Dialpad Enables you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers. -
Page 15: Home View
Chapter 1: Getting Started • From Home view, press to display either Lines or Call view. Troubleshooting: Why Can’t I Access a Certain View? The views you can access depend on the number of calls your phone has, and if your phone has an active call. -
Page 16: Lines View
Polycom® VVX® 310 Business Media Phone User Guide • Settings—Select Settings to access phone features and settings to customize your phone. Additional icons may include: • Applications—Select Applications to access a menu of custom applications. See your administrator for information about any specific applications listed in this menu. -
Page 17: Calls View
Description Icon Description Registered line Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom HD Shared line with a held call Voice Held call Call forwarding is enabled Incoming call You have messages... -
Page 18: Navigating Your Phone Interface
Polycom® VVX® 310 Business Media Phone User Guide Icon Description Icon Description Active conference Presence status (Available) Placed call Presence status (Busy or In a Call) Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline) -
Page 19: Entering Data And Updating Fields
Chapter 1: Getting Started If you want to… Do this… Highlight calls in Calls view Use the up and down arrow keys to select a call. The soft keys, like Hold or Resume, apply to the highlighted call. Select a menu item or option Use the up and down arrow keys to highlight the menu item or option, and press Select. -
Page 20: Using The Dialpad Keys On The Phone Console
Polycom® VVX® 310 Business Media Phone User Guide Options Available Options Available When You Select Encoding When You Select Mode ASCII (for regular text) Latin (to enter accented characters) Katakana (for Japanese characters) Unicode (to store characters as double bytes) - Page 21 Chapter 1: Getting Started If you want to… Do this… Enter a special character Select Encoding, and select one of the alphabetic (Abc, ABC, or abc) options. Then, press the 1, *, 0, or # key one or more times to enter one of the following special characters: •...
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Page 23: Chapter 2: Using Basic Features
Chapter 2: Using Basic Features Now that you’re familiar with your phone’s user interface and how to interact with it, you’re ready to perform baisc phone tasks that you’ll use on a daily basis. At the end of this chapter, you’ll become expert at handling multiple calls at one time, manipulating incoming and active calls, and accessing directories and lists so you can perform tasks quickly and efficiently. -
Page 24: Answering Calls
Polycom® VVX® 310 Business Media Phone User Guide During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing . For example, if you’re using the handset, you can switch to headset mode by pressing , or switch to speakerphone mode by pressing When you’re in speakerphone mode,... -
Page 25: Answering Another Call
Chapter 2: Using Basic Features If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls view displays, as shown next. To answer the call, pick up the handset, press , or press . Or, from Calls view, press Answer to use the speakerphone. -
Page 26: Call Grabber
Polycom® VVX® 310 Business Media Phone User Guide Note: Auto-Answered Calls and Microphone Mute Your phone mutes the microphone for all auto-answered calls, so that the party calling you can’t hear you. To unmute the microphone so the other party can hear you, press . -
Page 27: Placing Calls
Chapter 2: Using Basic Features Lines view shows you each line on your phone, and how many calls each line has, as shown next. In the example below, line 2326 has one active call, and line 2327 has one held call. If you press a line key that doesn’t have an active call, the most recent call on that line will become active. -
Page 28: Calling From The Dialer
Polycom® VVX® 310 Business Media Phone User Guide Calling from the Dialer The Dialer displays a list of previously-placed calls. Select one of the entries to automatically enter it. Or, start entering a number. As you enter numbers, the Dialer displays a list of similar numbers, as shown next. -
Page 29: Placing Calls From Favorites, Recent Calls, And Directories
Chapter 2: Using Basic Features • If you’re already in handset, speakerphone, or headset mode, enter the number, and press Dial. Note: Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits. -
Page 30: Redialing Numbers
Polycom® VVX® 310 Business Media Phone User Guide Redialing Numbers To dial the last number you called, press the right arrow key for the Placed Calls list. The first number in the list is the last call you placed. To redial a number: •... -
Page 31: Enabling Headset Memory Mode
Web Info: More Information About Headsets • For information on how to connect a headset to your phone, see the Quick Start Guide for your phone, available by navigating to your phone from the Polycom Business Media Phones Web page. -
Page 32: Ignoring Incoming Calls
Polycom® VVX® 310 Business Media Phone User Guide Ignoring Incoming Calls Ignore or silence a call to stop your phone from ringing. Even though the call is ignored, your phone will still display the incoming call notification so you can still answer the call. -
Page 33: Holding Calls
Chapter 2: Using Basic Features Holding Calls You can place any active call on hold. A held call displays in Calls and Lines view as follows: To hold a call: • From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the call first. -
Page 34: Setting Up And Handling Conference Calls
Polycom® VVX® 310 Business Media Phone User Guide To perform a blind transfer: 1 From Lines or Calls view, press Transfer. The active call is held. 2 From the Dialer, press Blind, and place a call to the person you want to transfer the call to. -
Page 35: Holding And Resuming Conference Calls
Chapter 2: Using Basic Features 4 When the second person answers, press More and then Confrnc to join everyone in a conference. The Active: Conference screen displays, as shown next. Power Tip: How to Quickly Set Up a Conference If your phone has an active call and one held call—on the same or a different line—press More and then Join from either Lines or Calls view to automatically create a conference call. -
Page 36: Ending Conference Calls
Polycom® VVX® 310 Business Media Phone User Guide Ending Conference Calls To end a conference, and your connection to the other people, press End Call. By default, when you press End Call, the other two people remain connected. However, your system administrator may have set up your phone so that all connections end. -
Page 37: Using Do Not Disturb With Multiple Lines
Chapter 2: Using Basic Features • The DND icon in Home view, , changes to , as shown next. Note: Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only. You’ll still see a visual notification of the call and have the option to answer the call. -
Page 38: Listening To Voicemail
Polycom® VVX® 310 Business Media Phone User Guide To enable or disable Do Not Disturb for a particular line: 1 From Home view, select DND. 2 From the Line Select screen, use the up and down arrow keys to select the line to enable or disable Do Not Disturb on. -
Page 39: Viewing Recent Calls
Chapter 2: Using Basic Features Viewing Recent Calls Your phone maintains a Recent Calls list—a list of missed, received, and placed. Each list can hold up to 100 entries. From the Recent Calls list (shown next), you can: • Sort, order, and filter calls (press Type). By default, the list displays all call types (missed, placed, and received), with the most recent call displaying first, as shown next. - Page 40 Polycom® VVX® 310 Business Media Phone User Guide To customize the list: 1 From Home view, select Directories from Home view, and select Recent Calls. 2 Press Type to filter calls for specific lines or types of calls. When you filter calls, you can choose to display only missed, received, or placed calls. Or, you can choose to display all call types (the default).
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Page 41: Working With Your Contact Directory
Chapter 2: Using Basic Features Working with Your Contact Directory You can store a large number of contacts in your phone’s local Contact Directory (shown next). Contact your administrator for the exact number. From your local Contact Directory, you can: •... - Page 42 Polycom® VVX® 310 Business Media Phone User Guide To search for a contact: 1 From your Contact Directory, press Search. 2 From the Search screen, enter search criteria and press Search. A list of search results is displayed. Press Back to display your Contact Directory again.
- Page 43 Chapter 2: Using Basic Features ○ Use the down arrow key to select Contact, and enter the contact’s phone number. The phone number must be unique, and can’t already exist in the directory. If you save an entry with a non-unique phone number, the entry won’t be saved. ○...
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Page 44: Working With A Corporate Directory
Polycom® VVX® 310 Business Media Phone User Guide Timesaver: Saving Recent Callers and Corporate Directory Contacts to Your Directory You can automatically save a recent caller to your Directory. See Viewing Recent Calls. If a Corporate Directory is available on your phone, you can add contacts from the Corporate Directory to your Contact Directory. -
Page 45: Controlling What Is Heard
Chapter 2: Using Basic Features To search the Corporate Directory: • From the Corporate Directory, perform a quick search or an advanced search: ○ To perform a quick search, enter the first few characters of the contact’s first or last name (depending on how the directory is organized), and press Submit. -
Page 46: Updating The Incoming Call Ringtone
Polycom® VVX® 310 Business Media Phone User Guide Updating the Incoming Call Ringtone A simple way to personalize your phone is to change your phone’s ringtone. You can even pick unique ringtones for the different lines on your phone. To select an incoming call ringtone for your phone or a line: 1 Select Settings from Home view, and select Basic >... -
Page 47: Choosing Where You Hear Sound Effects
Chapter 2: Using Basic Features To mute the microphone: • During a call (including a conference call), press The Mute key glows red. The other parties can’t hear you. To disable Mute, press again. Choosing Where You Hear Sound Effects You can choose whether you hear sound effects—all phone sounds except call audio—from the handset, headset, or speaker. - Page 48 Polycom® VVX® 310 Business Media Phone User Guide The following figure shows a sample Favorites list. The following figure shows your favorites in Lines view. Favorites display under the phone line(s). Favorites display consecutively, according to their index number. The contact with the lowest number displays first.
- Page 49 Chapter 2: Using Basic Features To quickly call a Favorite: • From your Favorites list or from Lines view, select the favorite you want to call. The call is automatically placed. To reorder your Favorites: 1 From your Contact Directory, select the contact. 2 From the contact’s screen, press Edit.
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Page 51: Chapter 3: Using Advanced Features
Chapter 3: Using Advanced Features You’ve mastered the basic features of your phone, but want to know all about the other interesting and powerful feature your phone has to offer. This chapter shows you how to: • Manage buddies Using Buddy Lists A Buddy list is a list of users/devices whose status—or presence—you can monitor. - Page 52 Polycom® VVX® 310 Business Media Phone User Guide Your phone also sends certain status information to the people watching you automatically— such as if you’re in a call, enabled Do Not Disturb on your phone, or your phone is offline because you restarted it.
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Page 53: Setting Up And Managing A Buddy List
Chapter 4: Customizing the Phone’s Display Power Tip: How to Automatically Change Your Status When Your Phone is Idle You can enable your phone to automatically set your status to Away if your phone is idle for a certain length of time. After you touch the screen or press a key on your phone, your status changes to Online again. -
Page 54: Monitoring Buddies
Polycom® VVX® 310 Business Media Phone User Guide Power Tip: How to Access Your Blocked and Watcher Lists To view a list of contacts that can and can’t monitor your status, do the following: • To display contacts that can view your status, select Settings from Home view, and select Features >... - Page 55 Chapter 4: Customizing the Phone’s Display The following table shows you how to monitor your buddies from your Buddy Status list, Home view, and Lines view. To monitor Do this… buddies from… Buddy list From Lines view, press More, and select Buddies. Or, from Home view, select Settings, and select Features >...
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Page 56: Chapter 4: Customizing The Phone's Display
Polycom® VVX® 310 Business Media Phone User Guide Chapter 4: Customizing the Phone’s Display In the previous chapters, you’ve learned how to customize calls—such as how to change call volume, forward incoming calls in a special way, or divert calls from a contact. But what if you want to customize the display? This chapter shows you how you can customize your phone’s... -
Page 57: Changing The Time And Date Display
Chapter 4: Customizing the Phone’s Display 3 Press Ok to save your changes. Changing the Time and Date Display The time and date display in the status bar. If the phone can’t obtain a time and date, the time and date display will flash. Contact your system administrator if the display flashes, or either the time or date is incorrect. -
Page 58: Changing The Backlight
Polycom® VVX® 310 Business Media Phone User Guide Changing the Backlight Your phone’s backlight has two components: • Backlight Intensity The brightness of the screen during phone activity and inactivity. Backlight intensity has three settings: ○ Backlight On The brightness of the screen when there is phone activity. -
Page 59: Changing The Phone's Background Picture
Chapter 4: Customizing the Phone’s Display Changing the Phone’s Background Picture You can change the background picture that displays on your phone. By default, your screen displays a light grey background that is named Default. Your system administrator sets up the background images for your phone. If no background images are set up, only the light grey background, named Default, is available. -
Page 60: Displaying Screen Savers
Polycom® VVX® 310 Business Media Phone User Guide To change the background picture to one of your own pictures: 1 Log into the Web Configuration Utility. See Configuring Your Phone Using the Web Configuration Utility. 2 From the menu bar, select Preferences > Background. - Page 61 Chapter 4: Customizing the Phone’s Display You can disable a screen saver—prevent it from starting, even if your phone has been idle for the specified period of time—by disabling the Screen Saver setting. To disable the Screen Saver setting: 1 Select Settings from Home view, and select Basic > Preferences > Screen Saver. 2 From the Screen Saver screen, select Screen Saver, and select Disabled.
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Page 63: Chapter 5: Administrative Tasks
Chapter 5: Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks. Investigating Phone Warnings If your phone is unable to perform certain tasks, a warning icon, , will display in the status... -
Page 64: Updating Phone Configuration
Polycom® VVX® 310 Business Media Phone User Guide Caution: Restarting Your Phone • Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it. - Page 65 Copyright, Safety, and Regulatory Notices ○ Keypad Diagnostics ○ Display Diagnostics ○ Brightness Diagnostics ○ LED Diagnostics...
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Page 66: Chapter 6: Getting Help
Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to... -
Page 67: Copyright, Safety, And Regulatory Notices
Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective... -
Page 68: Exclusions
All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products... -
Page 69: Safety, Compliance, And Disposal Information
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line. -
Page 70: Industry Canada (Ic)
VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS or more to be required. • Software Version in this Polycom VVX 310 VoIP Desktop Telephone When Used on the Telecom Network This telephone must be equipped with the software installed during the PTC testing (version 6.4.1.0008) for compliance to be guaranteed. -
Page 71: Hearing Aid Compatibility (Hac)
This product is hearing aid compatible. Waste Electrical and Electronic Equipment (WEEE) All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e-waste. -
Page 73: End-User License Agreement For Polycom® Software
Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”). - Page 74 Title, ownership rights, and intellectual property rights in the Software Product shall remain In Polycom or its suppliers. Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law.
- Page 75 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
- Page 76 Polycom® VVX® 310 Business Media Phone User Guide 7. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING. WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,...
- Page 77 EULA 10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R.
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