Polycom VVX310 Series End User Manual page 29

Consultative Transfer
Click the "Call First" button when the call is connected and you will be able to tell the person who you are transferring to who the party
is you are transferring . When you are ready to transfer the call then hit the "Transfer Now" button and the two parties will be speaking .
Your calling line ID will be delivered to the party you are transferring to . Press "Cancel" to stop the transfer and then you can reconnect with the original party .
Note:
Blind Transfer
A blind transfer will allow you to transfer the call to the other party without speaking to that party first . The calling line ID information
will show up as the transferred party when you use this capability . Click the "Transfer" button as described above and populate the
number you are transferring to . Click the arrow next to the green box that is populated as call first and select Transfer Now, which will
automatically send the call and end your call with the transferred party .
Three-Way Calling
To add another caller onto an existing call for a three-way call, in the bottom right corner click the arrow and select "Invite to
Conference Call" .
A dial box will show up where you can either drag a contact to the box or type in the number .
When your three-party call is established your Softphone will show Conference Call: 3 Participants and list those whom are on the call
in the active call window .
Merging Two Active Calls
If you have two active calls (with one on hold) use the call options in the lower right hand corner and select merge calls, and it will allow
you to merge the two active parties into a three-way call .
Splitting a Three-Way Call
Click the arrow next to any participant and it will allow you to split the call or end the call with both parties . Upon splitting, one party will
be active and the other will be on hold .
End User 29