Call Queue Agent; Business Voice Continuity - Polycom VVX310 Series End User Manual

Call Queue Agent

The My Queues tab enables users to join and unjoin call queues . When joined, the user will receive calls from the queue . If a user is
assigned to multiple queues, those queues will be displayed here .

Business Voice Continuity

Business VoiceEdge has many user-level features that ensure Business Continuity . Technical Administrators may want to ensure that
users understand these features and how they may impact a broader Business Continuity plan .
Note: These are user level features that can be controlled by the individual users .
Call Forwarding Not Reachable
There are several features that ensure your business voice continuity . The most important of these features is Call Forwarding Not
Reachable . With Call Forwarding Not Reachable, your incoming phone calls are automatically routed to a pre-determined destination
in the event of power outages, broadband outages, device outages or natural disasters causing outages . No human intervention is
needed . The service is set up during the provisioning of your VoiceEdge service . However, users can change the settings at any time .
Note: The forwarding phone number must be permitted by your outgoing calling plan .
You can activate or change the phone number for this feature on the VoiceEdge portal, or by using Feature Access Codes on your
device .
6 . Call Forwarding Not Reachable has now been updated . All incoming calls will be routed to the number you entered if your phone
device should become unreachable .
Feature Access Code activation of Call Forwarding Not Reachable:
1 . Lift the receiver and listen for the dial tone .
2 . Press .
3 . A menu of options will guide you in managing this feature . The prompts will enable you to activate and deactivate the feature as well
as add and delete the numbers on your list .
To deactivate Call Forwarding Not Reachable:
1 . Lift the receiver and listen for the dial tone .
2 . Press .
3 . When prompted, press to turn the feature off .
Note: When entering the "forward to" number, remember to dial 1 and/or the area code before the number if it's necessary to place the call . When creating your list, enter
the area code plus the 7-digit number for both local and long-distance numbers .
End User
To join a Call Queue:
1 . Log on to business.comcast.com/bveportal .
2 . From the Main Navigation Page, click "Feature Settings" .
3 . Click the "My Queues" tab .
4 . Select the Call Queues that you want to receive
calls from .
5 . Click "Save" .
To activate or change Call Forwarding Not Reachable online:
1 . Log on to business.comcast.com/bveportal .
2 . From the Main Navigation Page, click "Feature Settings" .
3 . Select "Call Forwarding" to display the forwarding options, and scroll to Call Forwarding Not
Reachable .
4 . Enter or change the telephone number that you want calls routed to in the case of your
business line not being reachable . This could be a cell phone, a home phone or an alternate
business location .
5 . Click "Save" .
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