Remote Office; Click To Dial From Microsoft Outlook; Alternate Numbers - Polycom VVX310 Series End User Manual

Remote Office

The Remote Office feature enables users to access and use their Business VoiceEdge service from any end point, on-net or off-net
(e .g ., home office, mobile phone) . This service is especially useful for mobile workers, as it enables them to use all of their advanced
features while working remotely (e .g ., extension dialing, transfers, conference calls, Outlook Integration, directories, etc .) .
To set up Remote Office from the toolbar:
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Note: If you have Remote Office enabled, be sure to DISABLE Be Anywhere for the duration, as it will have a service interaction and not work as expected .
Outbound Dialing with Remote Office
Outbound dialing requires access to the Telephony Toolbar . Enter the number in the Dial Contact field and hit the enter key on your
keyboard . Alternately, you may click on "Telephony Toolbar" from an open contact record, then select the phone number of the
contact you wish to dial by clicking the icon of the phone number you wish to dial (business, home or mobile) .
The Remote Office service will first dial your Remote Office line (mobile or home number), and when you answer your Remote Office
line, it will start ringing the number you entered into the Toolbar . The remote calling party will see your office line caller ID .
Note: With Remote Office, the call is placed through the VoiceEdge platform . Callers will see your VoiceEdge telephone number and the call will be included as part of
your VoiceEdge unlimited nationwide calling plan (includes U .S . Territories) .
Receiving Inbound Calls with Remote Office
All calls to your office line will ring to your Remote Office line (mobile or home number) assigned in the Toolbar .
Note: It is important to turn off Remote Office if you leave the location of the Remote Office line . Incoming calls to your business line will continue to ring at the Remote
Office number until you turn off the feature .

Click to Dial from Microsoft Outlook

Alternate Numbers

Alternate Numbers allows you to have up to ten alternate phone numbers or extensions assigned, in addition to your main phone
number . A user can be reached (receive an inbound call) through any of the phone numbers . The first number is the main or primary
phone number, while the additional ten numbers are the user's alternate or secondary phone numbers . Each alternate phone number
can be a direct inward dialing number (DID) or an extension . Outbound calls use the main number only .
End User
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Step 1: Click the "Services" button from the Toolbar .
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Step 2: Select "Remote Office" .
Step 3: Turn the feature "On" .
Step 4: Enter the telephone number to which calls should be forwarded . Click "OK" when
finished .
Step 5: Once configured via the Services Menu, Remote Office can be turned "On" or
"Off" via the Remote Office button on the Toolbar .
To set up Remote Office online:
1 . Log on to business.comcast.com/bveportal .
2 . From the Main Navigation Page, select "Feature Settings" .
3 . Click on the "Work Remote" tab .
4 . Scroll down and click to toggle the Remote Office feature "On" or "Off", then click "Save
Changes" .
From within the Contacts Menu of Outlook, users have the ability to click on the contact and
have the contact's telephone number dialed automatically . You may also dial from an open
contact record by clicking on the Telephony Toolbar tab of the contact record, then clicking on
the Business, Home or Mobile icons in the upper left-hand corner of the contact record to dial
the respective phone numbers .
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