Polycom BUSINESS VOICEEDGE VVX310 series User Manual
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Also See for BUSINESS VOICEEDGE VVX310 series:
- User manual (77 pages) ,
- End user manual (35 pages) ,
- Quick start manual (14 pages)
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BUSINESS V
TECHNICAL ADMINISTRATOR
WELCOME TO BUSINESS V
As the technical administrator, you can manage features and passwords for all end
users as well as manage key group features such as auto attendants, hunt groups and
more. This user guide will give you a basic overview including resources for additional
training and support.
NOTE: In your welcome email you will receive two sets of credentials (Enterprise/Technical
Administrator or End User).
INTRODUCTION TO V
Business VoiceEdge comes with Polycom® IP Phones and each user will receive a
quick reference guide specific to the phone model. Please refer to the diagrams below
to get quickly introduced to the buttons and functions of popular VoiceEdge phones.
Polycom VVX310 Series Phone
Handset
Line Keys
Softkeys
Volume Keys
Polycom VVX410 Series Phone
Handset
Display
Line Keys
Softkeys
Volume Keys
CB_BVE_BRO_Rev_0715.indd 1
OICE
OICE
E
OICE
Message Waiting
Indicator
Display
Home Button
Navigation Arrows
Headset
Speaker Phone
Mute
Message Waiting
Indicator
Home Button
Navigation Arrows
Headset
Speaker Phone
Mute
E
™
DGE
USER GUIDE
E
DGE
PHONES
DGE
Polycom 335 Series Phone
Handset
Feature Buttons
Navigation Arrows
Mute
Polycom VVX500 Series Phone
Handset
Dialpad
Volume Keys
Display
Softkeys
Line Keys
Hold
Headset
Speaker Phone
Volume Keys
Display
Message Waiting
Indicator
Home Button
Headset
Speaker Phone
Mute
5/7/15 12:35 PM
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Summary of Contents for Polycom BUSINESS VOICEEDGE VVX310 series
- Page 1 PHONES OICE Business VoiceEdge comes with Polycom® IP Phones and each user will receive a quick reference guide specific to the phone model. Please refer to the diagrams below to get quickly introduced to the buttons and functions of popular VoiceEdge phones.
-
Page 2: Customer Training
Polycom VVX600 Series Phone Polycom 670 Series Phone Message Waiting Message Waiting Indicator Indicator Display Handset Handset Display Home Button Navigation Arrows Line Keys Softkeys Feature Buttons Headset Dialpad Mute Hold Speaker Phone Headset Mute Volume Keys Speaker Phone Volume Keys... - Page 3 you will receive a trainer-on-the-phone consultation to ensure you and your front desk personnel are comfortable using the software. Please visit business.comcast.com/ getstarted to learn more or register for sessions. NOTE: If the regular training sessions do not work for your schedule, please contact your project manager to discuss a custom session.
- Page 4 • Change Login Ids, passwords and directory names • Reset User Voicemail, Feature Portal/Toolbar passwords • Access Voicemails and Voicemail settings for Standalone Voicemail boxes NOTE: Users will need to set up voicemail to change the initial passcode and also log into the VoiceEdge portal to set up initial security questions before the Tech Admin can make changes.
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Page 5: Basic Troubleshooting Tips
DOWNLOAD & CONFIGURE THE TELEPHONY TOOLBAR The Business VoiceEdge Unified Communication package includes a Telephony Toolbar that is fully integrated with Microsoft Outlook and Internet Explorer™ . The ® Telephony Toolbar resides in Microsoft Outlook and Internet Explorer™ and allows for click-to-dial functionality from existing Outlook contacts or from phone numbers on a Web page, as well as advanced feature control and setup. -
Page 6: Additional Resources
The user has forgotten or lost their End User Portal or Toolbar password. • Reset the password to a generic password using the Tech Admin Portal. • This can be done in the Password section of the User Profile area in the Tech Admin Portal. •... - Page 7 BUSINESS INTERNET Your Comcast Business Internet comes with many valuable features that can help you manage your business more efficiently. Hosted Microsoft® Exchange With hosted Microsoft® Exchange, you have an on-the-go communications platform including: • Microsoft® Outlook — Share and synchronize email, calendars, contacts and tasks. •...
- Page 8 Business WiFi is a comprehensive WiFi solution which includes: • Private WiFi — a private/secure WiFi connection for your business • Public WiFi — an XFINITY WiFi Hotspot for patrons and customers To learn more, visit business.comcast.com/wifi. BUSINESS TV With Business TV, you will stay connected like never before with access to the latest news, finance, sports and pop culture trends.
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