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Xerox WorkCentre Pro 421 User Manual

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WorkCentre Pro 421
User Guide
604P10712

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Table of Contents
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  • Page 1 WorkCentre Pro 421 User Guide 604P10712...
  • Page 2 Document Company , the digital X and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. Product names and trademarks of other companies are hereby acknowled ged. Changes are periodically made to this document. Changes, technical inaccuracies, and...
  • Page 3: Table Of Contents

    WorkCentre Pro 421DEi - North American Product ...2-7 WorkCentre Pro 421Pi ...2-8 Components...2-9 Control Panel Components and Function Keys...2-11 Power ON/OFF...2-14 Powering On ...2-14 Powering Off ...2-14 Power Save ...2-15 Standby Mode ...2-16 Sleep Mode (Energy Saver)...2-16 Xerox WorkCentre Pro 421 User Guide Table of Contents-iii...
  • Page 4 Build Job ...3-27 Stored Job...3-30 Paper Type (Bypass Tray Only)...3-32 Menu Map ...3-33 Changing Copy Defaults ...3-34 4 Print... 4-1 Printing Procedure...4-2 Print Drivers ...4-2 1. Create the Document ...4-4 2. Select Print...4-4 Table of Contents-iv Xerox WorkCentre Pro 421 User Guide...
  • Page 5 About...4-35 Changing Printer Defaults...4-36 5 Maintaining the Product... 5-1 Cleaning ...5-2 Cleaning the WorkCentre Pro 421 ...5-2 Document Glass and Constant Velocity Transport Glass ...5-3 Control Panel, Keyboard, LCD Display ...5-3 Document Feeder and Output Tray ...5-3 Transfer Corotron Wire ...5-4 Ordering Supplies ...5-8...
  • Page 6 Network ...7-33 Menu Map...7-34 Self Test ...7-35 Automatic Test ...7-35 Individual Test ...7-36 Print Test Result...7-37 Customer Support Number ...7-38 Machine Serial Number ...7-39 Xerox Supply Number...7-40 Total Print Counter...7-41 Machine Revisions...7-42 Table of Contents-vi Xerox WorkCentre Pro 421 User Guide...
  • Page 7 Warm-up Time ... B-3 Automatic Document Feeder and Duplex Automatic Document Feeder ... B-4 Paper Supply... B-4 Centre Tray ... B-5 Electrical Specifications ... B-5 GDI Print Driver... B-6 10 Index ... Index-i Xerox WorkCentre Pro 421 User Guide Table of Contents-vii...
  • Page 8 Table of Contents-viii Xerox WorkCentre Pro 421 User Guide...
  • Page 9: About This Guide

    About This Guide Thank you for purchasing the WorkCentre Pro 421. The WorkCentre Pro 421 is designed for ease of use, but to use your machine to its fullest potential, take some time to read the User Documentation. WorkCentre Pro 421 User Guide...
  • Page 10: Finding Information In The User Guide

    Machine Defaults and Setups - Chapter 7 Gives step by step instructions on how to access machine setups and change the machine defaults. Safety Notes - Appendix A Provides safety procedures and approval certification information for the product. WorkCentre Pro 421 User Guide...
  • Page 11 WorkCentre Pro 421 User Guide Specifications - Appendix B Provides information on the machine specifications. Use this chapter to ensure all materials being used are within specification. Index Refer to the Index to locate specific information.
  • Page 12: Customer Support

    Customer Support If after product installation further assistance is required, please call our experts at the Xerox Welcome Centre or your local representative. When telephoning please quote the machine serial number. Use the space below to make a note of the machine serial number: # _______________________________________ The serial number is located inside the front door.
  • Page 13: Conventions

    Button is synonymous with key. ½ Page is synonymous with sheet. ½ WorkCentre Pro 421 is synonymous with the machine. There are two types of orientation referred to in this guide, Image Orientation and Feed Orientation. Image Orientation Image Orientation describes the direction of the image on the page.
  • Page 14: Feed Orientation

    Short Edge Feed (SEF) When observed from the front of the machine, originals or media with the short edges to the left and right of the document feeder or paper tray. SEF Orientation Original / Media Feed Direction WorkCentre Pro 421 User Guide...
  • Page 15: Bracket Text Typeface

    Press [Features]. ½ Select the Copy features required. ½ Press [Start]. WorkCentre Pro 421 User Guide The [Bracket Text] typeface is used to emphasize the selection of a feature or key. For example: ½ Select [Reduce/Enlarge]. ½ Select the required setting.
  • Page 16: Notes

    Cautions are statements that suggest mechanical damage may be the result of an action. For example: CAUTION: When cleaning the WorkCentre Pro 421, do not use organic solvents or aerosol cleaners. Warnings are statements that alert users to the possibility of personal injury.
  • Page 17: Related Information Sources

    Related Information Sources WorkCentre Pro 421 User Guide Information available for the WorkCentre Pro 421 consists of: This User Guide The Quick Start Guide The Customer Training CD The System Administrator Guide...
  • Page 18 1-10 WorkCentre Pro 421 User Guide...
  • Page 19: Product Overview

    Product Overview This chapter provides an overview of the WorkCentre Pro 421’s hardware features and operation. The Control Panel is discussed and each key is defined. WorkCentre Pro 421 User Guide...
  • Page 20: System Overview

    System Overview Copy Walk-up Screen Using Department Codes The WorkCentre Pro 421 is a digital device capable of copying and printing. When you switch on the power and the system has warmed up, the machine is in the Ready mode and is ready to use.
  • Page 21 If the code is correct access to the function is provided. If the code is incorrect the “Enter department code” message returns. ½ Select the Copy key. WorkCentre Pro 421 User Guide Enter department code Paper : Auto Output : Collated Added Features...
  • Page 22: Identifying The Machine Configurations And Components

    The following pages provide illustrations and descriptions of the WorkCentre Pro 421 configurations and components. Use the illustrations to identify your WorkCentre Pro 421 configuration and the functions available for your machine. Not all configurations are available in all markets. The configurations shown may change following the publication of this document.
  • Page 23: Workcentre Pro 421De

    Output Tray On/Off Switch Paper Tray 1 WorkCentre Pro 421 User Guide This is a basic simplex digital copier with an automatic document feeder, a single paper tray, a bypass tray and a stand. Additional Memory can be purchased as an option.
  • Page 24: Workcentre Pro 421Dei - European Product

    Additional Memory can be purchased as an option. Duplex Automatic Document Feeder (DADF) Front Cover Figure 3 Document Glass (under DADF) Auto Duplex Unit Bypass Tray WorkCentre Pro 421 User Guide...
  • Page 25: Workcentre Pro 421Dei - North American Product

    Panel On/Off Switch Paper Tray 1 Paper Tray 2 WorkCentre Pro 421 User Guide This is a digital copier with an automatic duplex unit, a duplex automatic document feeder, two paper trays, a bypass tray and a stand. Additional Memory can be purchased as an option.
  • Page 26: Workcentre Pro 421Pi

    Additional Memory can be purchased as an option. Duplex Automatic Document Feeder (DADF) Front Cover Figure 4 Document Glass (under DADF) Auto Duplex Unit Bypass Tray WorkCentre Pro 421 User Guide...
  • Page 27: Components

    Located at the front of the machine these trays can each hold a maximum of 550 sheets of 80 g/m (20lb) paper. HINT: Refer to Appendix B - Specifications for more information about approved media. WorkCentre Pro 421 User Guide...
  • Page 28: Bypass Tray

    These components may be susceptible to Electro-Static Discharge (ESD). Observe all ESD procedures to avoid damage. Memory cards are inserted into these slots Memory Card slots cover WorkCentre Pro 421 User Guide...
  • Page 29: Control Panel Components And Function Keys

    Contrast Adjuster Lighten/Darken Reduce/Enlarge Paper Supply Original Type WorkCentre Pro 421 User Guide The Control Panel keys and functions available depend on your WorkCentre Pro 421 configuration. Function Adjusts the brightness and darkness of the LCD display. When it is turned clockwise, the LCD becomes lighter and turned anticlockwise, the LCD becomes darker.
  • Page 30 Press once to clear the number of copies entered. Press twice to clear all features selected in the Copy function. WorkCentre Pro 421 User Guide...
  • Page 31 Enter key Exit Scroll Keys PC LED Alarm LED WorkCentre Pro 421 User Guide Function This key affects any active job displayed on the LCD. When pressed during copying the job is paused. Press [Start] to resume or [CA] to cancel.
  • Page 32: Power On/Off

    The power switch is located on the front of the machine. Power Switch The power is switched off as soon as the on/off switch is pressed to off. For optimum performance the machine should be powered on 24 hours a day. WorkCentre Pro 421 User Guide...
  • Page 33: Power Save

    Power Save WorkCentre Pro 421 User Guide The machine has a Power Save feature which significantly reduces the power consumption during periods of inactivity. The Power Save feature operates in two modes: Standby Mode Sleep Mode (Energy Saver) The Energy Saver light illuminates when the Sleep Mode (Energy Saver) has been selected.
  • Page 34: Standby Mode

    Mode 15 minutes after the last activity. In this mode, the LCD screen is visible and the message “Standby mode” is shown on the LCD screen when the WorkCentre Pro 421 is in Features Mode. To activate the machine, press any key on the control panel or open the document glass cover or document feeder.
  • Page 35: Modes

    This key gives access to the screens which enable users to programme features. Machine Status This key gives access to information such as paper tray size settings, machine defaults, printer defaults and machine information about the WorkCentre Pro 421. Features key Machine Status key WorkCentre Pro 421 User Guide 2-17...
  • Page 36: Features Key

    Auto Output : Collated Added Features NOTE: This screen is the default setting on delivery. Displays information about the WorkCentre Pro 421. Machine default values and various setups may be changed. Machine status 01. Default settings 02. Print report 03. Initial setup 04.
  • Page 37: Machine Status Options

    Default settings Print Report Initial setup Menu map Self test WorkCentre Pro 421 User Guide Machine Status Options The options available in Machine Status are: NOTE: The options available may vary depending on your machine configuration. Contains the default values of the machine. Changeable...
  • Page 38 Customer support number Call this telephone number if you have any questions or problems with your WorkCentre Pro 421. Machine serial number This is where you find the serial number of the machine. It can also be found inside the front right cover. You will need this number when ordering supplies and calling for service.
  • Page 39: Copy

    Copy Standard Features WorkCentre Pro 421 User Guide This chapter contains information about the Copy function and the features available. It provides step by step instructions for programming and running a copy job. As delivered the machine will have the factory default copy settings.
  • Page 40: Copying Procedure

    Originals should be 60 - 120g/m inch) long edge feed or A5 to A3 (5.5 x 8.5 to 11 x 17 inch) short edge feed. (16 - 32 lb) and A4 (8.5 x 11 WorkCentre Pro 421 User Guide...
  • Page 41 WorkCentre Pro 421 User Guide Sliding guides When Auto Paper is selected, the document feeder senses the size and orientation of the originals, it then checks the paper trays to find one that corresponds.
  • Page 42: Document Glass

    See page 3-17 if you are making collated copies from the document glass. Document Glass The document glass should be used for single pages or bound originals up to a maximum size of A3 (11 x 17 inch). Registration Corner WorkCentre Pro 421 User Guide...
  • Page 43: Press The Features Key

    2. Press the Features Key ½ Press [Features]. ½ Ensure that the Ready to Copy screen is displayed. WorkCentre Pro 421 User Guide Ready to copy Paper : Auto Output : Collated Added Features Features Key : Auto : 100%...
  • Page 44: Select The Copy Features

    For a more detailed explanation of the standard Copy features available, please refer to the following pages: Lighten/Darken - page 3-10 Reduce/Enlarge - page 3-11 Paper Supply - page 3-13 Original Type - page 3-14 WorkCentre Pro 421 User Guide...
  • Page 45: Enter The Quantity

    LCD screen. The default copy quantity is 1. ½ To cancel an incorrect entry, press [CA] once and enter the correct quantity. WorkCentre Pro 421 User Guide Up to 999 copies can be entered using the numeric keypad.
  • Page 46: Press Start

    If required, use the scroll key to select the original size and press [Start]. ½ On completion, remove the scanned originals from under the document feeder or from the document glass. Select original size Start key WorkCentre Pro 421 User Guide...
  • Page 47: Using Job Interrupt

    [Start] to resume the previous copy job. WorkCentre Pro 421 User Guide If the machine is in the process of copying it is possible to pause the current job to make a convenience copy.
  • Page 48: Standard Copy Features

    [ ] or [ ] to change these levels. Produces a lower standard of image quality output which uses less toner. Ideal for draft and plain text documents. Auto Manual Toner Saver WorkCentre Pro 421 User Guide...
  • Page 49: Reduce/Enlarge

    ½ Press [Start]. 100% Auto% Preset% WorkCentre Pro 421 User Guide In addition to 100% size for size copies, reduced or enlarged copies can be produced by choosing one of the Reduce/Enlarge options. Ready to copy Reduce/...
  • Page 50 Paper Supply option. Do not select [Auto] in the Paper Supply menu. The reduced image needs to be copied onto paper the same size as the original and is copied onto the centre of the page. WorkCentre Pro 421 User Guide...
  • Page 51: Paper Supply

    Accepts the default setting for the paper supply. If a specific paper size is not selected, the WorkCentre Pro 421 defaults to the size it senses from the original and selects the appropriate tray.
  • Page 52: Original Type

    Automatically adjusts the image quality based on the attributes of the original. Text/Photo can also be used to make copies of originals that contain halftones and different images. Photo Used for scanning continuous-tone photographs and high- quality, high-frequency halftones. Original Type Key WorkCentre Pro 421 User Guide...
  • Page 53: Added Features

    ½ Press [Start] to initiate the copying process. WorkCentre Pro 421 User Guide Added Features contains features appropriate for your more advanced copy jobs. Use the instructions below to access and program the Added Features.
  • Page 54: Output

    The order of the output for two copies of a three-page document will be 1-1, 2- 2, 3-3. This option delivers the copies uncollated (see above), and separates the copy sets from each other for easy retrieval. /Offset WorkCentre Pro 421 User Guide...
  • Page 55: Making Collated Sets From The Document Glass

    Your job will be printed and delivered collated to the output tray. WorkCentre Pro 421 User Guide Making Collated Sets from the Document Glass When you make copies from the document glass, the machine will scan each original. When you select Done the machine then prints the number of collated sets requested.
  • Page 56: 2-Sided

    2>1 Sided 3-18 If your WorkCentre Pro 421 is configured with a duplex unit, up to 50 double-sided copies ranging in size from A5 to A3 (8.5 x 5.5 to 11 x 17 inch) can be made automatically from one or two- sided originals.
  • Page 57: Bound Original

    ½ Press [Start] to initiate the copying process. WorkCentre Pro 421 User Guide Select Bound Original to make copies of pages from bound originals or magazines using the Document Glass. NOTE: There are a number of features which are not available with Bound Original.
  • Page 58 On (Binder Erase) Erases between 4 and 30 mm (0.16 and 1.2 inches) from the centre (binder area) of a bound document. Default is 15 mm (0.60 inches). 3-20 WorkCentre Pro 421 User Guide...
  • Page 59: Image Shift

    [Enter]. ½ Press [Start] to initiate the copying process. Left Margin Right Margin WorkCentre Pro 421 User Guide Use this feature to change the position of the image on a page. Image Shift Left Margin Right Margin Image Shift Options The feature is unavailable.
  • Page 60: Edge Erase

    Edge Erase Options The feature is unavailable. Erases a specific amount from each edge of the copy. Erases between 4 and 20 mm (0.16 and 0.8 inches) from each edge. Default is 10 mm (0.4 inches). WorkCentre Pro 421 User Guide...
  • Page 61: 2-Up

    WorkCentre Pro 421 User Guide This feature prints the images from two independent originals onto one sheet of paper. The WorkCentre Pro 421 reduces/ enlarges the images as needed to print them in landscape orientation on one page based on the paper supply selected.
  • Page 62: Booklet

    Booklet 3-24 If your WorkCentre Pro 421 is configured with a duplex unit, it can be used to produce booklets from both A3 and A4 (11 x 17 and 8.5 x 11 inch) originals. A3 (11 x 17 inch) originals are automatically reduced to A5 (8.5 x 5.5 inch) image size and placed 2-up on both sides of A4 (8.5...
  • Page 63: To Produce A Booklet

    [On] and press [Enter]. ½ Press [Start] to initiate the copying process. WorkCentre Pro 421 User Guide To Produce a Booklet NOTE: You can place the originals directly on the glass. A3 (11 x 17 inch) portrait originals should be placed face down with the bottom edge to the left of the machine.
  • Page 64: Annotation

    The date and time is printed on the left and the page number is printed on the right. HINT: Date and Time can be set up in using Machine Status, refer to page 7-24 for instructions. WorkCentre Pro 421 User Guide...
  • Page 65: Build Job

    Use the scroll key to select [On] and press [Start]. WorkCentre Pro 421 User Guide Use this feature to build a job that has mixed type originals, different settings may be required for different pages. For example, if a set of originals consists of some pages with text and some with photos, you can select appropriate settings to be applied to individual pages or sections of a complete job.
  • Page 66 At the end of the job the remaining sets will be copied. Scanning into memory Scanning page Build Job Scan next page End build job Change current settings :001 WorkCentre Pro 421 User Guide...
  • Page 67 [End build job] and press [Enter]. ½ Enter the quantity required and press [Start]. The machine will complete the quantity selected. WorkCentre Pro 421 User Guide Setting Done Lighten/Darken : Auto Edge Erase : Off Build Job Scan next page...
  • Page 68: Stored Job

    Job screen displays a list of all stored jobs. NOTE: There are a number of features which are not available with Stored Job. Any features not available will be grayed-out. To Store a Job Stored Job Retrieve Store Store Job1 Job2 Job3 WorkCentre Pro 421 User Guide...
  • Page 69: To Retrieve A Stored Job

    [Enter]. ½ Press the [Exit] key to return to the Ready to Copy screen. ½ Load your originals and press [Start]. WorkCentre Pro 421 User Guide To Retrieve a Stored Job Stored Job Retrieve Store Retrieve Job1...
  • Page 70: Paper Type (Bypass Tray Only)

    Transparency as the Paper Type. NOTE: When copying labels ensure the sheet is loaded face down in the Bypass tray and that Heavyweight is selected as the Paper Type. (20 lb) paper through the WorkCentre Pro 421 User Guide...
  • Page 71: Menu Map

    Use the scroll key select [Menu map] and press [Enter]. The machine prints the menu map. WorkCentre Pro 421 User Guide The Menu Map is a list of all machine features and settings in a report format. Ready to copy 2-sided : 1 >...
  • Page 72: Changing Copy Defaults

    [Enter]. 3-34 During manufacture, certain settings for features and functions of the WorkCentre Pro 421 are programmed into the machine. Once the machine is installed, Machine Status can be used to change these settings to meet your individual requirements.
  • Page 73: Copy Defaults

    ½ When you have finished customizing the settings, press the [Features] key to return to Ready mode. Copy Default Option Reduce/Enlarge WorkCentre Pro 421 User Guide Copy defaults 01. Reduce/Enlarge 02. Original type 03. Lighten/Darken 04. Output 05. Sides imaged Default settings 01.
  • Page 74 Copy Default Option Sides Imaged 3-36 Settings 1>1 1>2 2>2 2>1 Description Produces one-sided copies from one-sided originals. Produces two-sided copies from one-sided originals. Produces two-sided copies from two-sided originals. Produces one-sided output from two-sided originals. WorkCentre Pro 421 User Guide...
  • Page 75: Print

    Xerox network printer drivers enable printing from a workstation to a WorkCentre Pro 421 on a network. The drivers contain a variety of feature options which enable you to customize your print jobs.
  • Page 76: Printing Procedure

    Pro 421 the machine must be configured and setup on your network or attached to your workstation via the parallel port. NOTE: If you require your PC or Workstation configuring to print to the WorkCentre Pro 421 or experience any difficulties printing, please contact your System Administrator for assistance.
  • Page 77 WorkCentre Pro 421 User Guide The PC requirements are shown below: Windows Processor (MHz) - Minimum - Recommended RAM (Mb) - Minimum - Recommended Disk Space (Mb) - Minimum Parallel port on the PC must be set to ‘bi-directional’. IEEE 1284 Parallel Cable (10 metres or 30 feet maximum).
  • Page 78: Create The Document

    For example, MicroSoft Word and MicroSoft PowerPoint are widely used document creation applications. NOTE: If your print requirements involve printing particularly large print jobs you may need to purchase additional memory cards for your WorkCentre Pro 421. WorkCentre Pro 421 User Guide...
  • Page 79: Select The Printer Driver Features

    ½ Select the features required for the print job using the pull down options and check boxes provided in each tabbed folder. HINT: An overview of the features available is provided in the next section. WorkCentre Pro 421 User Guide...
  • Page 80: Print The Job

    To exit the Print option without sending the job for printing, select [Close]. ½ When OK is selected, the job is processed, a print file is created and sent via the network to the WorkCentre Pro 421. WorkCentre Pro 421 User Guide...
  • Page 81: Retrieve The Print Job

    WorkCentre Pro 421 User Guide The print file is received by the WorkCentre Pro 421, processed and interpreted and then printed. Your print job will be delivered to the output area selected on the printer driver when the job was sent.
  • Page 82: Managing Print Jobs

    Accessing Printer Defaults Use the instructions provided below to access the Print Default settings: Machine status 01. Default settings 02. Print report 03. Initial setup Default settings 01. Machine defaults 02. Copy defaults 03. Printer defaults WorkCentre Pro 421 User Guide...
  • Page 83: Cancelling A Print Job

    ½ Press the [Features] key to return to Ready mode. WorkCentre Pro 421 User Guide Cancelling a Print job If the print job has been sent in error or if there is a problem with the job, use the Cancel Current Job printer default setting to cancel the job.
  • Page 84: Setting Up Force Feed

    Detect Paper Mismatch is Enabled. If your print job is suspended due to paper size mismatch, use these instructions to clear it from the machine. Printer defaults 01. Cancel current job 02. Force feed 03. Form feed WorkCentre Pro 421 User Guide...
  • Page 85: Forcing A Form Feed

    Forcing a Form Feed If a job is cancelled from the PC, data may remain in the WorkCentre Pro 421 memory and will require clearing using the Form Feed printer default setting. Use the instructions below to forcibly print the data remaining in the memory of the printer when a job has been cancelled from the PC.
  • Page 86: Using Job Interrupt

    If the machine is in the process of printing a job it is possible to programme features for a copy job which will then automatically start when the print job has finished. Auto Start Paper : Auto Output : Collated Added Features : Auto : 100% WorkCentre Pro 421 User Guide...
  • Page 87: Printer Driver Features

    WorkCentre Pro 421 User Guide There are a number of Printer Drivers available for the WorkCentre Pro 421. The features available depends on the printer driver being used. The following feature descriptions are an overview of the typical features provided by the WorkCentre Pro 421 Printer Drivers.
  • Page 88 Displays the main Table of Contents for the Help System. Search Lets you enter a word or phrase for which to search. Back Takes you back to the previous topic screen. File-Exit The Exit item under the File menu closes the Help window. WorkCentre Pro 421 User Guide...
  • Page 89: Printer Configuration

    Optional Tray 2 Bypass Tray Duplex (2 Sided Printing) Module WorkCentre Pro 421 User Guide The Printer Configuration dialog allows you to update the printer driver to interact with the optional attachments installed on your printer. Once you have installed an optional printer device, select the relevant checkbox in the Installable Options list to update the printer driver.
  • Page 90: Memory (Mb)

    NOTE: The Offset Catch Tray and Job Separator Tray cannot be installed at the same time. Memory (MB) Memory If you have installed additional memory in the printer, specify the total amount installed. 4-16 WorkCentre Pro 421 User Guide...
  • Page 91: Paper/Output

    Collation ½ Image Orientation ½ Output Destination WorkCentre Pro 421 User Guide Allows the selection of Paper Size, Paper Orientation, Paper Source, Media Type and the number of copies for the job (1- 999). Offset Function Select ’Offset Function On’ if you want each set of a multiple copy print job to be slightly offset from one another in the Offset Catch Tray.
  • Page 92: Select Paper

    Tray Menu feature on the printer console to program a paper type for each paper tray. Then, in the driver, select the paper type to be used for the print job and the printer automatically uses the correct paper tray. WorkCentre Pro 421 User Guide...
  • Page 93 Front Cover Separators WorkCentre Pro 421 User Guide Paper Tray Select the paper tray containing the type of paper you want to use for the document cover, body, and separators, if any. Not all paper trays accept all paper sizes. Only source locations which accept the specified paper size are shown.
  • Page 94: Sided Printing

    The Collate setting in some applications may conflict with the Collate setting in your Xerox printer drivers. To avoid conflicts, turn collation ON in your printer driver and OFF in your application print dialog. Do NOT select collation in both the application and the printer driver.
  • Page 95: Output Destination

    The names of any output devices installed on the printer must be selected on the Printer Configuration tab before they will appear in the Output Destination list. NOTE: The Offset Catch Tray and Job Separator Tray cannot be installed at the same time. WorkCentre Pro 421 User Guide 4-21...
  • Page 96: Layout

    Each page can be printed with or without a page border. Choose between Normal and Multiple-up page formats. Normal Prints a standard page. Normal is the default. WorkCentre Pro 421 User Guide...
  • Page 97 Multiple-up Draw Outlines Right to Left WorkCentre Pro 421 User Guide Multiple-up Prints more than one page image on a single sheet of paper. Indicate the required number of page images per side in the Multiple-up list box. ½ 1 Page up ½...
  • Page 98: Image Options

    Changes made will be reflected in the graphic of an eye on the dialog. The scanned images setting is specially tuned to provide exceptional quality and clarity to printed images originally scanned with a scanner. WorkCentre Pro 421 User Guide...
  • Page 99: True Type Fonts

    Select this option to use the TrueType fonts residing in the printer. If you do not wish to use printer-resident fonts, leave the box unchecked. When the box is unchecked, all required fonts will be downloaded to the printer for each print job. WorkCentre Pro 421 User Guide 4-25...
  • Page 100 Use this option if quality is more important than speed. The images will be printed using 300 x 300 dots per inch (dpi). Use this option for text only jobs or where speed is more important than quality. WorkCentre Pro 421 User Guide...
  • Page 101: Print Quality

    Toner Saver Smoothing WorkCentre Pro 421 User Guide Print Quality Turn Toner Saver ’ON’ to conserve the amount of toner used to print a document. The print quality is reduced but the print speed may be enhanced. This setting is recommended for verifying document content and layout.
  • Page 102: Overlays

    Load Overlay enables you to use an external .OVP file as an overlay. When you select the Load Overlay button, an Open dialog appears. Browse to the file you want to load and use as an overlay. The file must be in a printable format. WorkCentre Pro 421 User Guide...
  • Page 103 Create Overlay Delete Overlay Delete All Download Now WorkCentre Pro 421 User Guide Before you can use an external file as an overlay, you must format it as an overlay. Overlays must be created within the application (such as Microsoft Word).
  • Page 104 Selected Overlay Status This box provides status information for the selected overlay. Overlay Creation Status This box provide status information during the overlay creation process. WorkCentre Pro 421 User Guide...
  • Page 105: Fonts

    Status Available fonts Move Copy Delete WorkCentre Pro 421 User Guide The Fonts dialog enables you to add, remove, or change the fonts installed on the printer. Installed Fonts This box shows the PCL 5E fonts currently available on the computer.
  • Page 106: Print Font Listing

    A list of available ports is displayed. Print Font Listing Select Print Font Listing to print the font summary sheet. Status The status box shows a sample of the font select. WorkCentre Pro 421 User Guide...
  • Page 107: Watermarks

    ½ Position (from center) Update WorkCentre Pro 421 User Guide The Watermark feature prints text in the background or foreground of a document. A few predefined watermarks come with the driver. You can change the existing ones or add new ones to the list.
  • Page 108 Use the scroll bar to modify the appearance of the grayscale text. Angle Use the Angle scroll bar to rotate the watermark text on the page in a range from -90 degrees to +90 degrees. 4-34 WorkCentre Pro 421 User Guide...
  • Page 109: About

    You can choose to measure in inches or millimeters (mm). Center Select Center to reset the position to the center of the paper. About Provides the driver version information, copyright information, product logo and driver vendor logo. WorkCentre Pro 421 User Guide 4-35...
  • Page 110: Changing Printer Defaults

    [Enter]. 4-36 During manufacture, certain settings for features and functions of the WorkCentre Pro 421 are programmed into the machine. Once the machine is installed, Machine Status can be used to change these settings to meet your individual requirements.
  • Page 111: Default Settings

    [Features] key to return to Ready mode. Printer Default Option Cancel current job Force feed Form feed WorkCentre Pro 421 User Guide Printer defaults 01. Cancel current job 02. Force feed 03. Form feed 04. Test print 05. Detect paper mismatch 06.
  • Page 112 OFF, the printing job is suspended if the paper size set in the tray selected by user is different from that requested for the print job. This feature will change any printer settings back to the factory defaults. WorkCentre Pro 421 User Guide...
  • Page 113: Maintaining The Product

    Maintaining the Product There will be times when the machine will require maintenance tasks to be carried out. This chapter provides step by step instructions for maintaining the machine and replacing consumables. WorkCentre Pro 421 User Guide...
  • Page 114: Cleaning

    Cleaning the WorkCentre Pro 421 Proper maintenance is important for the smooth operation of any equipment. CAUTION: When cleaning the WorkCentre Pro 421, do not use organic or strong chemical solvents or aerosol cleaners. Do not pour fluids directly onto any area. Avoid supplies that are not specifically listed as approved in this documentation.
  • Page 115: Document Glass And Constant Velocity Transport Glass

    Cleaner. Control Panel, Keyboard, LCD Display Document Feeder and Output Tray WorkCentre Pro 421 User Guide To ensure optimum image quality at all times, clean the document glass and constant velocity transport glass monthly, or more often if needed. This helps avoid output with streaks, smears and other marks that transfer from the glass area when scanning documents.
  • Page 116: Transfer Corotron Wire

    If you have poor quality output with uneven, faint, degraded print or a white line appearing in the direction of the paper feed, the Transfer Corotron Wire may be dirty. Refer to the following steps for cleaning instructions. WorkCentre Pro 421 User Guide...
  • Page 117 ½ Remove the cleaning tool from its storage space on the machine. ½ The Transfer Corotron Wire Cleaning Tool has two shoulders. WorkCentre Pro 421 User Guide Shoulders...
  • Page 118 ½ When positioning the cleaning tool over the Transfer Corotron Wire ensure that the two shoulders are facing away from the machine. WorkCentre Pro 421 User Guide...
  • Page 119 ½ This action will remove any dust or dirt. ½ Close the side cover. ½ If installed, close the Auto Duplex Unit. WorkCentre Pro 421 User Guide Transfer Corotron Wire casing Plastic guard...
  • Page 120: Ordering Supplies

    Part Number Replaceable Unit Toner Cartridge Drum Cartridge To obtain supplies, contact your local Xerox office, giving your company name, the product number and its serial number. Use the space below to keep a record of the telephone number. Supplies Telephone Number:...
  • Page 121: Customer Replaceable Units

    WorkCentre Pro 421 User Guide The Toner Cartridge is a customer replaceable unit. This assembly holds the toner for the WorkCentre Pro 421. After approximately 7,500 copies the machine will display a message to replace the toner. When this message appears install a new toner cartridge.
  • Page 122 Holding the cartridge, as shown, slide it out of the machine. ½ The used Toner Cartridge should be recycled. Follow the instructions given in the cartridge return booklet enclosed with the new Toner Cartridge. 5-10 WorkCentre Pro 421 User Guide...
  • Page 123 ½ Remove the new Toner Cartridge from the box and its wrapper. Vigorously shake the cartridge from side to side. ½ Pull the tab to remove the sealing tape from the cartridge. WorkCentre Pro 421 User Guide 5-11...
  • Page 124 After installing the Toner Cartridge, pull the Charger Wire Cleaning Lever out of the Drum Cartridge until it stops and then push it back in again several times. This process cleans the charger wire. 5-12 WorkCentre Pro 421 User Guide...
  • Page 125 ½ Close the Front Cover. WorkCentre Pro 421 User Guide 5-13...
  • Page 126: Replacing The Drum Cartridge

    Never expose the drum to direct sunlight or touch the drum surface. Damage or poor image quality may result. NOTE: If the WorkCentre Pro 421 does not include the Auto Duplex Unit, skip the first step. WorkCentre Pro 421 User Guide...
  • Page 127 ½ Release the handle to open the Side Cover. ½ Remove the Toner Cartridge using the instructions “Replacing the Toner Cartridge” on page 5-9. WorkCentre Pro 421 User Guide 5-15...
  • Page 128 Drum Cartridge. 5-16 CAUTION: Always hold the Drum Cartridge by the coloured handles. Do not touch the green drum area. Do not leave the Drum Cartridge out of the machine for an extended period. WorkCentre Pro 421 User Guide...
  • Page 129 ½ Remove the new Drum Cartridge from the box. WorkCentre Pro 421 User Guide Front Back Left Back Right Front 5-17...
  • Page 130 Remove the protective packaging from the Drum Cartridge as shown in the following illustrations. ½ Remove the card from the right of the Drum Cartridge. ½ Remove the card from the left of the Drum Cartridge. 5-18 WorkCentre Pro 421 User Guide...
  • Page 131 ½ Remove two pieces of tape. tape tape ½ Pull tabs numbered 1-3 to remove more protective material. WorkCentre Pro 421 User Guide 5-19...
  • Page 132 ½ Pull tab to unfold protective paper. ½ Completely remove all the paper and associated tape. 5-20 pull WorkCentre Pro 421 User Guide...
  • Page 133 Hold the handle and tilt the Drum Cartridge. Remove the plastic strip along the bottom. ½ Pull remaining tab on the left of the Drum Cartridge to remove the last piece of protective packaging. WorkCentre Pro 421 User Guide left 5-21...
  • Page 134 ½ Slide the new Drum Cartridge into the machine until it clicks into place. ½ Reinstall the Toner Cartridge using the instructions “Replacing the Toner Cartridge” on page 5-9. 5-22 WorkCentre Pro 421 User Guide...
  • Page 135: Replacing The Ozone Filter

    ½ Reinstall the Ozone filter receptacle in the machine. WorkCentre Pro 421 User Guide The Ozone Filter absorbs the ozone emitted by the machine. It is located in a slot in the middle of the centre output tray.To change the filter remove the Ozone Filter receptacle from the machine.
  • Page 136: Loading Paper

    HINT: To avoid jams and misfeeds do not load new paper on top of paper that may still be in the tray. Remove existing paper, stack it and reload on top of newly loaded stock. WorkCentre Pro 421 User Guide...
  • Page 137 (8.5 x 5.5 inch) paper long edge feed only. The two paper trays can take all standard sizes of paper from A5 (8.5 x 5.5 inch) to A3 (11 x 17 inch). WorkCentre Pro 421 User Guide Long Edge Feed Short Edge Feed 5-25...
  • Page 138 To adjust the Left Guide: ½ Squeeze the lower sides of the guide and remove it from its existing position. Insert the guide into its new position. 5-26 Left Guide WorkCentre Pro 421 User Guide...
  • Page 139 ½ On the control panel, press the Machine Status key. Note the location of the other keys on this diagram as you will use them later. WorkCentre Pro 421 User Guide Machine status Four way Exit directional arrows Enter 5-27...
  • Page 140: Machine Status

    01. Paper trays 02. Timers 03. Interrupt key Paper trays 01. Paper tray size 02. Default paper tray Paper tray size 01. Tray1 02. Tray2 03. Bypass Select paper size 01. A4 02. A4 03. A3 WorkCentre Pro 421 User Guide...
  • Page 141 Features key ½ Press the [Features] key to return to the Ready mode. The tray is now set up correctly and ready to use. WorkCentre Pro 421 User Guide 5-29...
  • Page 142: Loading The Bypass Tray

    The Bypass Tray can be used for a variety of different media. It is located on the right side of the machine. To change the paper size for the Bypass Tray, it must be selected from the Control Panel. WorkCentre Pro 421 User Guide...
  • Page 143: Basic Troubleshooting

    Basic Troubleshooting This chapter provides information for solving problems which may occur with your WorkCentre Pro 421. Tables listing Error Messages and Codes, problems and possible solutions are provided. WorkCentre Pro 421 User Guide...
  • Page 144: Jam Clearance

    Use the scroll to proceed to the next step and press [Enter]. The following diagram illustrates where the jam clearance access areas are on the machine. Right Side Cover (behind Duplex unit) Duplex Unit Right Side Covers WorkCentre Pro 421 User Guide...
  • Page 145: Example Of Paper Jam

    ½ Rotate the green wheel toward you and remove any jammed paper as it appears between the rollers. WorkCentre Pro 421 User Guide See the following for an example of typical jam clearance messages. Clear paper jam Open side cover.
  • Page 146: Preventing Paper Jams

    - Do not use paper that is torn, wrinkled, or folded. - Ensure that the paper size has been selected correctly for the relevant paper tray. WorkCentre Pro 421 User Guide...
  • Page 147: Example Of Document Feeder (Adf/Dadf) Jam

    Clear misfed original Push jam access button Clear misfed original Open jam access cover Clear misfed original Open upper guide Clear misfed original Turn green wheel Clear misfed original Remove misfed original WorkCentre Pro 421 User Guide 1/12 2/12 3/12 4/12 5/12...
  • Page 148: Calling For Service

    Calling for Service Displaying Error Codes Customer Support Telephone Number If the problem persists, contact the Xerox Welcome Centre or your local representative. The serial number of the machine will be required, together with any relevant error codes For information on locating the serial number, please refer to “Customer Support”...
  • Page 149: Error Messages And Codes

    Add Paper to Tray 2 Tray 1 is not ready Tray 2 is not ready WorkCentre Pro 421 User Guide If an abnormal condition arises in the machine or an incorrect operation is performed, an alarm signal is generated for a few seconds and a message indicating the nature of the error is displayed.
  • Page 150 Load paper, or insert the cassette firmly. A paper jam has occurred. Remove the jammed paper. Do not switch off the power. The memory became full during data entry into memory during a copying process. WorkCentre Pro 421 User Guide...
  • Page 151: Error Codes

    Paper jam near the Fuser Unit. Open the side cover of the copier and Paper remaining inside the machine at power on (except for ADF). WorkCentre Pro 421 User Guide Probable Cause Call your local service representative. Pull tray 1 out and push back in. If the problem persists call for service.
  • Page 152 Open the side cover of the Paper Feed Processor (tray 2) and remove any jammed paper. Close all covers. Open Tray 2 side cover and remove any jammed paper. Close covers. WorkCentre Pro 421 User Guide...
  • Page 153 Toner is nearly empty Miscellaneous No toner cartridge No Drum Cartridge Offset catch tray is full WorkCentre Pro 421 User Guide Probable Cause Open the side cover and exit cover and remove any jammed paper. Also if you have an ADU (Auto Duplex...
  • Page 154: Image Quality Problems

    If you still cannot resolve the problem, contact the Key Operator or a local service representative. - Do not locate the WorkCentre Pro 421 in direct sunlight or near a radiator. - Avoid sudden temperature and humidity changes in the WorkCentre Pro 421’s environment.
  • Page 155: Machine Defaults & Setups

    Machine Defaults & Setups As delivered the machine has the factory default settings. This chapter lists the settings that are customer changeable and step by step instructions on how to change them. WorkCentre Pro 421 User Guide...
  • Page 156: Changing Machine Defaults

    Machine status 01. Default settings 02. Print report 03. Initial setup Default settings 01. Machine defaults 02. Copy defaults 03. Printer defaults Machine defaults 01. Paper trays 02. Timers 03. Interrupt key WorkCentre Pro 421 User Guide...
  • Page 157: 01. Paper Trays

    Use the scroll key select [Paper tray size] and press the [Enter] key. WorkCentre Pro 421 User Guide Use the Paper Trays setting to select the paper size and orientation for each tray. You can also determine the paper tray that will be used as a default.
  • Page 158 [Enter] key. Paper tray size 01. Tray1 02. Tray2 03. Bypass Select paper size 01. A4 02. A4 03. A3 WorkCentre Pro 421 User Guide...
  • Page 159: Timers

    [Time out] and then Press [Enter]. The LCD screen displays the current Time out timer value. WorkCentre Pro 421 User Guide Use the Timers setting to set the default time for Time Out, Standby mode and Sleep mode. Machine defaults 01.
  • Page 160: Sleep Mode

    Timers 1. Time out 2. Standby mode 3. Sleep mode Timers Standby mode : 300sec 15sec 240min 1min WorkCentre Pro 421 User Guide...
  • Page 161 ½ Use the scroll key select [Sleep mode] and Press [Enter]. The LCD screen displays the current Sleep mode timer value. WorkCentre Pro 421 User Guide Timers 240min Standby mode : 1min Sleep Mode The default setting is for the machine to automatically power down 15 minutes after the machine enters Standby mode.
  • Page 162 25, 30, 35, 40, 45, 50, 55, 60, 70, 80, 90, 100, 110, 120, 150, 180, 210 and 240 minutes. ½ Press [Enter]. ½ Press [Features] key to return to the Ready Mode. Timers Sleep mode : 240min 3min WorkCentre Pro 421 User Guide...
  • Page 163: Interrupt Key

    Select [Enable] or [Disable] and press [Enter]. ½ Press [Features] key to return to the Ready mode. WorkCentre Pro 421 User Guide Use the Interrupt Key option to enable or disable the Interrupt function. Machine defaults 01. Paper trays 02. Timers 03.
  • Page 164: Speaker Volume

    Machine defaults 01. Paper trays 02. Timers 03. Interrupt key 04. Speaker volume 05. Department code Speaker volume 1. Alarm volume 2. Key touch volume Alarm volume volume : WorkCentre Pro 421 User Guide...
  • Page 165: Department Codes

    As each department enters their assigned Department Code to access and operate the machine, the usage is recorded on the Department Code Report. HINT: For instructions on printing the Department Code Report, refer to page 7-20. WorkCentre Pro 421 User Guide 7-11...
  • Page 166 03. Interrupt key 04. Speaker volume 05. Department code Department codes 1. On 2. Off Master code Master code number: Enter master code: Department codes Enter master code (1) or Enter department code (2 - 99) WorkCentre Pro 421 User Guide...
  • Page 167 [Enter]. If the code is correct, access to the Department Code setup screens is provided. WorkCentre Pro 421 User Guide Setup of individual Department Codes Machine defaults 01. Paper trays 02. Timers 03. Interrupt key 04.
  • Page 168 Enter department code (2 - 99) Department codes Department number: Enter master code: Department codes Enter master code (1) or Enter department code (2 - 99) Department codes Enter master code (1) or Enter department code (2-99) WorkCentre Pro 421 User Guide...
  • Page 169 [Enter]. If the code is correct, access to the Department Code setup screens is provided. WorkCentre Pro 421 User Guide Modifying and Deleting Department Codes Machine defaults 01. Paper trays 02. Timers 03. Interrupt key 04.
  • Page 170 The code is deleted. 7-16 Department codes Enter master code (1) or Enter department code (2 - 99) Department codes Department number: Unavailable. Already assigned Department codes 1. Delete 2. Modify 3. Retain Department codes Department number: Deleted WorkCentre Pro 421 User Guide...
  • Page 171 ½ To exit without making any changes, select [Retain] and press [Enter]. ½ Press the [Features] key to return to Ready mode. WorkCentre Pro 421 User Guide Department codes 1. Delete 2. Modify 3. Retain Department codes Department number: Enter department code : Department codes 1.
  • Page 172 HINT: The Department Code Report can be printed to view the machine usage for each Department Code. For instructions on printing the Department Code Report refer to page 7-20. : Auto : 100% : Auto : 100% WorkCentre Pro 421 User Guide...
  • Page 173: Printing Reports

    The Machine Status menu displays the settings options. ½ Ensure [Print report] is selected and press [Enter]. WorkCentre Pro 421 User Guide There are two reports that can be printed from the machine: Department code Setting report NOTE: Some options are not available in all Markets and for every machine configuration.
  • Page 174: Department Code Report

    Department Code for operating the department. Pgs. Copied Number of pages copied by the depart- ment. To Print the Department Code Report: Print report 01. Department code 02. Settings report Department code Printing accepted Description WorkCentre Pro 421 User Guide...
  • Page 175: Settings Report

    Settings Report WorkCentre Pro 421 User Guide The Settings Report prints a list of each machine function and the current settings. Memory size Machine defaults Paper trays Tray1 Tray2 Bypass Timers Time out Standby mode Sleep mode Interrupt key Speaker volume...
  • Page 176: Print Report

    Printed pages, it is not the same as Drum count that is found on the Activity Report. NOTE: The firmware identification number is located at the top of the Settings Report. Refer to this number when calling for service. WorkCentre Pro 421 User Guide...
  • Page 177: Changing The Initial Setup

    ½ Select [Initial setup] and press [Enter]. WorkCentre Pro 421 User Guide Initial setup allows the user to localise their machine and customize to meet their individual needs. The following are the setups available: Date & Time...
  • Page 178: Date & Time

    Setting allows users to view and edit the current Date & Time information. Date & Time 01. Setting 02. Time format 03. Date format 04. Month format Setting YYYY-MM-DD 2001-04-01 HH: MM 11 : 30 pm WorkCentre Pro 421 User Guide...
  • Page 179: Time Format

    Select [1. 24 hour] for a 24 hour clock or [2. 12 hour] for a 12 hour clock. ½ Press [Enter]. WorkCentre Pro 421 User Guide Setting YYYY-MM-DD 2001-04-01 Time Format Use the Time Format setting to select a 12 hour or 24 hour clock.
  • Page 180: Date Format

    Month Format Use the Month Format setting to choose whether to display the month using numeric digits or the month name. Date & Time 01. Setting 02. Time format 03. Date format 04. Month format WorkCentre Pro 421 User Guide...
  • Page 181 ½ Select the option required using the scroll key press [Enter]. ½ Press [Features] key to return to the Features mode. WorkCentre Pro 421 User Guide Month format 1. Numeric 2. Name 7-27...
  • Page 182: Localization

    Use the localization setting to select whether to display measurements in inches or millimetres. Initial Setup 01. Date & Time 02. Localization 03. Language 04. Machine serial number 05. Customer support 06. Network Localization 01. Inches 02. Millimeters WorkCentre Pro 421 User Guide...
  • Page 183: Language

    [Enter]. ½ Press [Features] key to return to the Ready mode. WorkCentre Pro 421 User Guide Use the Language setting to select which language the screen will use. Initial Setup 01. Date & Time 02. Localization 03.
  • Page 184: Machine Serial Number

    NOTE: To locate the machine serial number, refer to Chapter 1 - About This Guide, page 1-4. Initial Setup 01. Date & Time 02. Localization 03. Language Machine serial number 05. Customer support 06. Network Machine serial number Number (20 max) : WorkCentre Pro 421 User Guide...
  • Page 185: Customer Support

    ½ Press [Features] key to return to the Ready mode. WorkCentre Pro 421 User Guide Use this option to store the Xerox Customer Support telephone number and the Xerox Supplies telephone number. Initial Setup 01. Date & Time 02. Localization 03.
  • Page 186: Customer Support

    [Enter]. ½ Press [Features] key to return to the Ready mode. 7-32 Xerox Supply Number Customer support 01. Customer support number 02. Xerox supply number Xerox supply number Number (20 max) : WorkCentre Pro 421 User Guide...
  • Page 187: Network

    Network WorkCentre Pro 421 User Guide The network settings are used to install and configure the WorkCentre Pro 421 on your network. This task must be performed by a trained System Administrator. Instructions for configuring the network settings and installing the machine on a network are provided in the System Administrator’s Guide.
  • Page 188: Menu Map

    02. Print report 03. Initial setup 04. Menu map 05. Self test 06. Customer support number 07. Machine serial number 08. Xerox supply number 09. Total print counter 10. Machine revisions Menu map Printing accepted WorkCentre Pro 421 User Guide...
  • Page 189: Self Test

    ½ Ensure [Auto test] is selected and press [Enter]. WorkCentre Pro 421 User Guide A series of machine tests can be carried out by the user to enable you to understand the performance of the machine and diagnose any problems it may have. Various tests are available from the self test option.
  • Page 190: Individual Test

    02. Individual test 03. Print test result These individual tests are available. Individual test 01. ADF test 02. Key test 03. LED test 04. LCD test 05. Speaker test 06. Sensor test 07. Print test WorkCentre Pro 421 User Guide...
  • Page 191: Print Test Result

    The “Printing accepted” message displays and the test results are printed. ½ Press [Features] key to return to the Standby Mode. WorkCentre Pro 421 User Guide Self test 01. Auto test 02. Individual test 03. Print test result Print test...
  • Page 192: Customer Support Number

    02. Print report 03. Initial setup 04. Menu map 05. Self test 06. Customer support number 07. Machine serial number 08. Xerox supply number 09. Total print counter 10. Machine revisions Customer support number 1 800 2000 WorkCentre Pro 421 User Guide...
  • Page 193: Machine Serial Number

    Select [Machine serial number] using the scroll key and press [Enter]. WorkCentre Pro 421 User Guide This option displays the serial number of your machine. NOTE: Some options are not available in all Markets and for every machine configuration. Therefore, feature numbering can vary.
  • Page 194: Xerox Supply Number

    02. Print report 03. Initial setup 04. Menu map 05. Self test 06. Customer support number 07. Machine serial number 08. Xerox supply number 09. Total print counter 10. Machine revisions Xerox supply number 1 800 3000 WorkCentre Pro 421 User Guide...
  • Page 195: Total Print Counter

    ½ Select [Total print counter] using the scroll key press [Enter]. WorkCentre Pro 421 User Guide This option displays the total number of prints the machine has done. NOTE: Some options are not available in all Markets and for every machine configuration. Therefore, feature numbering can vary.
  • Page 196: Machine Revisions

    02. Print report 03. Initial setup 04. Menu map 05. Self test 06. Customer support number 07. Machine serial number 08. Xerox supply number 09. Total print counter 10. Machine revisions Machine revisions 1FMWWXC1SPK 2FMWWXC1SPK 3FMWWXC1SPK WorkCentre Pro 421 User Guide...
  • Page 197: Appendix A - Safety Notes

    Appendix A - Safety Notes Your Xerox product and supplies have been designed and tested to meet strict safety requirements. These include Safety Agency approval, and compliance to established environmental standards. Please read the following instructions carefully before operating the product and refer to them as needed to ensure the continued safe operation of your product.
  • Page 198 Never spill liquid of any kind on the product. Never remove covers or guards that require a tool for removal, unless directed to do so in a Xerox approved maintenance kit. WorkCentre Pro 421 User Guide...
  • Page 199: Safety Standards

    Quality Standards: The product is manufactured under a registered ISO9002 Quality system. If you need additional safety information concerning this XEROX product or XEROX supplied materials you may call the following number: EUROPE +44 (0) 1707 353434 USA/CANADA 1 800 928 6571...
  • Page 200: Regulatory Information

    January 1, 1995: January 1, 1996: March 9, 1999 The CE marking applied to this product symbolizes Xerox Limited Declaration of Conformity with the following applicable Directives of the European Union as of the dates indicated: Council Directive 73/23/EEC amended by Council Directive 93/ 68/EEC, approximation of the laws of the member states related to low voltage equipment.
  • Page 201 Changes or modifications to this equipment not specifically approved by the XEROX corporation may void the user’s authority to operate this equipment. ICES-003 This Class “A” digital apparatus complies with the Canadian ICES-003.
  • Page 202: Laser Safety

    1989 Regulation. Customers wishing to complete safety testing should contact Xerox Limited Technical Centre (see page B-9) for advice prior to any test implementation. XEROX equipment should, however, be properly and regularly serviced and maintained at all times.
  • Page 203 XEROX Limited Customer Service Engineers ensure XEROX equipment is serviced and maintained to exacting XEROX safety standards. If you would like your XEROX equipment to be serviced and maintained to such high standards, please contact your local XEROX Limited Customer Service...
  • Page 204 Customer Service Engineer will provide you with a certificate which details the results of all tests completed. In the event of any defect being noted, the XEROX equipment will be switched off and disconnected from the supply until the defect has been corrected. You will be advised of such action to enable such defects to be corrected.
  • Page 205: Certification To 1999/5/Ec

    France Ireland Finland Italy In the event of problems, you should contact your local Xerox representative in the first instance. This product has been tested to and is compliant with TBR21, a technical specification for terminal equipment for use on analogue switched telephone networks in the European Economic Area.
  • Page 206: Fcc Regulations

    ID and name. Data Coupler Information This Xerox machine contains an internal data coupler. Its use is restricted by the FCC (Federal Communications Commission). To comply with the FCC rules, you must carefully read and follow the instructions listed below.
  • Page 207 Do not connect this machine to a party or coin operated phone line. Repairs to the machine should be made only by a Xerox representative or an authorized Xerox service agency. This applies at any time during or after the service warranty period.
  • Page 208 Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up. Perform such activities in the off-peak hours, such as early morning hours or late evenings. WorkCentre Pro 421 User Guide...
  • Page 209: Canadian Certification

    The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. WorkCentre Pro 421 User Guide A-13...
  • Page 210: Environmental Compliance

    ENERGY STAR guidelines for energy efficiency. Your WorkCentre Pro 421 will be delivered with the timer for switching to Low Power Mode (Standby) from the last copy/ print out, set at 15 minutes. The time to switch to power save (auto off/sleep) mode is set at 30 minutes from the last copy/ print out.
  • Page 211: Appendix B - Specifications

    Appendix B - Specifications The WorkCentre Pro 421 adheres to strict specifications, approvals and certifications. These specifications are designed to provide for the safety of users and to ensure that the machine operates in a fully functional state. Use the specifications listed in this chapter to quickly identify the capabilities of the machine.
  • Page 212: Machine Specifications

    Fully Featured configuration approximately 92 kgs (203 lbs) From the front and sides. Adequate space is required for ventilation, ease of operation, maintenance and replacement of consumables. Base machine dimensions with stabiliser: Width 800 mm Depth 660 mm (31.5 inches) (26 inches) WorkCentre Pro 421 User Guide...
  • Page 213: Copy Speed

    Copy Speed Copy Magnifications Warm-up Time WorkCentre Pro 421 User Guide Height 1041 mm (41 inches) 21 cpm 12 cpm Letter (8.5 x 11) - 21 cpm Legal (8.5 x 14) - 14 cpm Ledger (11 x 17) - 12 cpm...
  • Page 214: Automatic Document Feeder And Duplex Automatic Document Feeder

    Approved Media Paper Trays 1 & 2: A4: Xerox 3R91720 A3: Xerox 3R91721 Letter (8.5 x 11): Xerox 4024 3R721 (20lb) / HAMMER MILL TIDAL DP (20lb) Legal (8.5 x 14): Xerox 4024 3R727 (20lb) / HAMMER MILL TIDAL DP (20lb)
  • Page 215: Centre Tray

    Letter (8.5 x 11) Xerox 3R3028 Labels: A4 XEROX 3R97400 (1 up)* A4 XEROX 3R97408 (24 up)* Letter (8.5 x 11) XEROX 3R4472 (8 up)* Letter (8.5 x 11) XEROX 3R4469 (33 up)* Cardstock: A4 XEROX 3R91798* Letter (8.5 x 11) XEROX 3R3004* * There maybe some performance degradation when using these media types.
  • Page 216: Gdi Print Driver

    GDI Print Driver A GDI printer driver is available for the WorkCentre Pro 421 copier products - you can download it from the ’Drivers’ area of www.xerox.com. A User Guide and installation instructions are included within the downloaded printer driver software.
  • Page 217: Index

    Arrow Keys 2-13 Auto Duplex Unit (ADU) 2-9 Automatic Document Feeder (ADF) 2-9 Specifications B-4 Automatic Test 7-35 Xerox WorkCentre Pro 421 User Guide Basic Troubleshooting 6-1 Error Messages and Codes 6-7 Image Quality Problems 6-12 Booklet 3-24 To Produce a Booklet 3-25...
  • Page 218 Master Department Code 7-12 Document Glass 3-4 Collated sets 3-17 Drum Cartridge 5-14 Duplex Automatic Document Feeder (DADF) 2-9 Specifications B-4 Edge Erase 3-22 Electrical Specifications B-5 Energy Saver (Sleep Mode) 2-16 Energy Saver key 2-12 Xerox WorkCentre Pro 421 User Guide...
  • Page 219 Off 3-21 Right Margin 3-21 Individual Department Codes 7-13 Individual Test 7-36 Information Sources 1-9 Initial Setup Defaults Xerox WorkCentre Pro 421 User Guide Customer Support 7-31 Date & Time 7-24 Language 7-29 Localization 7-28 Machine Serial Number 7-30 Network 7-33...
  • Page 220 Paper Type 3-32 Heavyweight 3-32 Off 3-32 Transparencies 3-32 Paper/Output, printer driver 4-17 Part Numbers, Consumables 5-8 PC LED 2-13 PCL Font list, print 4-38 poor quality output 5-4 Power ON/OFF 2-14 Power Save modes 2-15 Xerox WorkCentre Pro 421 User Guide...
  • Page 221 Copies 4-17 Fonts 4-31 Front Cover 4-19 Graphics 4-26 Grayscale 4-24 Image Options 4-24 Image Orientation 4-21 Xerox WorkCentre Pro 421 User Guide Installable Options 4-15 Installed Fonts 4-31 Layout 4-22 Memory (MB) 4-16 Multiple-up 4-23 Normal Layout 4-22 Offset Function 4-17...
  • Page 222 Standby Mode 7-6 Time Out 7-5 Timers Default 7-5 Toner Cartridge 5-9 Total Print Counter 7-41 Transfer Corotron Wire 5-4 Troubleshooting 6-1 True Type Fonts, printer driver 4-25 Uneven, faint or degraded prints 6-12 Xerox WorkCentre Pro 421 User Guide 6-12...
  • Page 223 Warm-up Time B-3 warning light 2-13 Warning lights, control panel 2-11 Warnings, conventions 1-8 Watermarks, printer driver 4-33 WorkCentre Pro 421DE 2-5 Xerox WorkCentre Pro 421 User Guide options 2-5 WorkCentre Pro 421DEi 2-6 options 2-6 WorkCentre Pro 421E 2-4 options 2-4...
  • Page 224 Index-viii Xerox WorkCentre Pro 421 User Guide...