Xerox Document Services Platform DocuTech/DocuPrint 75/90 and DocuPrint 75 MX Operator Guide 701P40834 DocuSP version 3.74 October, 2003...
ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. While the information in this Guide is correct at the time of this publication, Xerox reserves the right at any time to change the information without notice. Changes are made periodically to this document.
1. Introduction About this guide Requirements Electromagnetic compatibility 2. Safety notes Symbology European Union declaration of conformity Certification to 1999/5/EC Radio Equipment and Telecommunications Terminal Equipment Directive Electricity at Work Regulation - UK Electrical safety OPERATOR GUIDE Powering down the system Contents Telephone requirements Service requirements...
TABLE OF CONTENTS Printer power on/off indicator Printer or controller - emergency power off Printer - ozone information Printer - laser safety Printer - operational safety 3. Product overview Hardware components Controller software Modems 4. Maintenance Power-on procedures Power-off procedures Controller components Printer components Paper trays (trays 1-4)
Printer faults Replaceable units and supplies 5. Paper and other stock Performance information Recommendations for loading special stock Recommendations for handling, loading, and storing paper 6. Problem solving Avoiding the problems Solving the problems Calling the Welcome Center OPERATOR GUIDE Clearing printer faults Paper jams Replaceable items...
Guide is one of a number of publications which make up the Xerox Document Services Platform Series. About this guide This guide is intended for Xerox DocuTech/DocuPrint 75/90 and DocuPrint 75 MX and DocuPrint 75 MX operators whose job consists of the routine operation of this printing system:...
Introduction Contents This section lists the contents of this guide. • “Introduction” gives a basic overview of the Operator Guide and its contents. It also contains information on requirements and certifications required by USA and Canadian regulations. • “Safety Notes” explains the various symbols, Cautions, and Warnings pertaining to the safe use and operation of the DocuTech/DocuPrint 75/90 and DocuPrint 75 MX systems.
In the event of equipment malfunction, all repairs should be performed by Xerox or authorized agent. It is the responsibility of users requiring service to report the need for service to Xerox or to an authorized agent. Service can be obtained by calling:...
Introduction Industry Canada requirements Notice: The Canadian Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. •...
Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the user’s authority to operate this equipment. Shielded cables must be used with this equipment to maintain compliance with FCC regulations.
Introduction In order to allow this equipment to operate in proximity to Industrial, Scientific, and Medical (ISM) equipment, the external radiation from ISM equipment may have to be limited or special mitigation measures taken. WARNING DocuTech/DocuPrint 75/90 and DocuPrint 75 MX Operator Guide...
The safety testing and performance of this product have been verified using Xerox materials only Your Xerox DocuTech/DocuPrint 75/90 and DocuPrint 75 MX and its supplies have been designed and tested to meet strict safety requirements. These include safety agency examination and approval, and compliance to established environmental standards.
Products that carry the ENERGY STAR® label are designed to use less energy, help you save money on utility bills, and help protect the environment. As an ENERGY STAR® Partner, Xerox has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Environmental Choice logo. It is imperative that the following statement be known: “Terra Choice Environmental Services, Inc. of Canada has verified that this Xerox product conforms to all applicable Environmental Choice EcoLogo requirements for minimized impact to the environment."...
Any unauthorized alteration which includes the addition of new functions or the connection of external devices may impact this certification. Please contact your local Xerox Europe representative for a list of approved accessories. Shielded cables must be used with this equipment to maintain complacence with the EMC Directive (89/336/EEC).
Switzerland • United Kingdom In the event of problems, you should contact your local Xerox representative in the first instance. The product has been tested to and is complaint with TBR21, a specification for terminal equipment for use on analogue switched telephone networks in the European Economic Area.
Xerox Europe Technical Centre for advice prior to any test implementation. The address of the Xerox Technical Centre is provided in the previous section, European Union declaration of conformity. Xerox equipment should, however, be properly and regularly serviced and maintained at all times.
Xerox Europe Customer Service Engineers ensure Xerox equipment is serviced and maintained to exacting Xerox safety standards. If you would like your Xerox equipment to be serviced and maintained to such high standards, please contact your local Xerox Europe Customer Service Organization. They will be pleased to assist you.
AND MAY CAUSE DEATH, PERSONAL INJURY AND/OR DAMAGE TO PROPERTY. Question I would like to carry out my own safety tests on the Xerox temperament in my premises. Answer You may, of course, request such tests as you deem necessary to satisfy yourself that your Xerox equipment is safe.
Operator Guide Additional queries Please contact the Xerox Europe Technical Centre or your authorized Xerox representative if you have any queries regarding the information provided in this document. Electrical safety Attention to the following requirements ensures the safe operation of your equipment.
Safety notes • The power cord is the disconnect device for this printer. • Do not override or disable electrical or mechanical interlocks. • Do not push objects into slots or openings on the printer. Electrical shock or fire may result. •...
Operator Guide • Do not obstruct ventilation openings. These openings prevent overheating of the controller. Printer power on/off indicator A power-on/power-off indicator shows the state of the power for the printer. This indicator is located on the top front of the printer and has a rectangular shape.
If you need additional information about ozone, please request the Xerox publication Ozone (part number 610P64653) by calling 1-800-828-6571 in the United States and Canada. In Xerox Europe countries and DMO, call the local welcome centre.
The equipment is manufactured under a BS5750 Quality system Standards accepted by the British Standards Institution. Other National The Xerox DocuTech/DocuPrint 75/90 and DocuPrint 75 MX is Standards also certified in compliance with applicable standards by various national bodies. Do these...
Please contact your local Xerox representative or the Xerox Welcome Center for a list of approved accessories. Welcome Center phone numbers: •...
DMO: Local Welcome Centre Additional If you need any additional safety information concerning the information - equipment or the Xerox supplied materials, you may call the Europe following number: 01707 353434 Additional If you need any additional safety information concerning the...
This chapter will introduce the controller and overview the capabilities of the printer. Hardware components The main DocuTech/DocuPrint 75/90 and DocuPrint 75 MX components are: • Controller (CD-ROM drive, diskette drive, monitor, keyboard, and mouse) • Printer Peripheral components may include: •...
Product overview Figure 3-1. Ultra 10/Ultra 30 controller components Figure 3-2. SunBlade 150 controller components Printer components The main components of the printer are shown in Power On/Off DocuTech/DocuPrint 75/90 and DocuPrint 75 MX Operator Guide CD Drive Power On/Off Disk Drive Power On/Off...
Operator Guide Figure 3-3. Printer components Tray 6 - High Capacity Feeder The following information sources are provided to assist you: • Power-on/power-off indicator is on the top front of the printer. It glows green when on and emits no light when off. •...
5.5 x 8.5 inches (140 x 216 mm) up to 11 x 17 inches (279 x 432 mm or A3). To handle 12 x 18 inch paper, a tray must be specially set up. Please contact the Xerox Welcome Centre to handle this size paper. If you wish to dedicate a tray permanently to handle this size paper please contact the Xerox Welcome Center.
Operator Guide Figure 3-5. Tray 5 Bypass Tray High Capacity feeder (tray 6) The High Capacity Feeder (Tray 6) is located under the Bypass Tray and saves you from having to load the other individual paper trays with 8.5 x 11 inch (216 x 279 mm) paper often. The High Capacity Feeder can only feed 8.5 x 11 inch (216 x279 mm) or A4 Long Edge Feed (LEF) paper and cannot be adjusted to hold any other sizes or orientations.
Product overview Figure 3-6. Tray 6 High Capacity Feeder Reloading Paper Open the cover and wait for the tray to lower in order to reload paper. Fill the tray only to the maximum-fill line on the left side of the tray. After reloading paper, close the cover to raise the tray. The High Capacity Feeder can also accommodate 8.5 x 11 inch (216 x 279 mm) drilled or long-edge paper between 16 to 32 lb (75 to 120 gsm).
Operator Guide Loading paper in Trays 1-4 1. Pull out the paper tray. Refer to the tray labels as you load the paper neatly in the tray. Make sure that the left edge of the paper stack is against the bar that is located on the left-hand edge of the tray, as shown in the top portion of above the maximum fill line.
Product overview Insert paper as shown. The Bypass Tray extends to accommodate paper that is physically longer than the tray. Simply pull out the extension bar. Do not load paper above the maximum fill line. Loading paper in the High Capacity Feeder (Tray 6) To load paper, open the cover and wait for the tray to lower.
Operator Guide Figure 3-9. Changing the guides from 8.5 x 11 inches to A4 Rear Guide Starting with the Rear Guide, you will adjust the guide to the A4 position. Perform the following: 1. Slide the black latch down to release the guide. 2.
Product overview Front Guide Repeat the procedure for the front guide NOTE: Be sure to reprogram the tray in the Printer Manager to reflect the changed size. Finisher The Finisher consists of the Top Tray and the Stacker Tray, as shown below in Figure 3-10.
4. raises the Stacker Tray 5. cycles up and resumes printing. If these parameters are not satisfactory for your printing, contact Xerox. Staple placement For information about the limitations of portrait and landscape staple placement, refer to the Staple Placement table below.
Product overview Unloading the Stacker during printing If it is necessary to unload the Stacker during printing, use the following procedure: 1. Press the Finisher button. 2. Wait for the printer to finish producing the set being printed. 3. Wait while the Stacker Tray is automatically lowered. 4.
Help. Modems The controller has an external modem that is on or off according to the site requirements for this modem or as needed by Xerox service. NOTE: Modems are optional and will only be shipped with the printer when requested for remote support at no additional charge.
You will first power on the controller and then power on the printer. Power-on procedures Your Xerox DocuTech/DocuPrint 75/90 and DocuPrint 75 MX system is designed to maximize printer performance. This includes using a short paper path in order to reduce jams, and Customer Replaceable Units (CRUs) in order to avoid extended periods of downtime.
Maintenance Figure 4-1. Ultra 10/Ultra 30 controller power-on button and Figure 4-2. SunBlade 150 controller power-on button and To power on the controller: 1. Switch on the power for each of the connected peripherals. 2. Switch on the monitor. 3. Press the controller “On” button. 4.
Operator Guide Printer power-on procedure When the printer is on, the power-on/power-off indicator glows green. The printer must be switched on by pressing a switch on the printer. The printer cannot be powered on from the DocuSP Print Services interface that runs on the controller. The printer power switch is shown in Because this switch rocks back to its center position each time it is pressed in either direction, you cannot determine whether the...
Maintenance Power-off procedures You can power off only the printer and allow the controller to keep on processing jobs, or you can power off both the printer and the controller. Printer power-off When the printer power is off, the power-on/power-off indicator does not emit light, it is colorless.
If you need to switch the power off during the first 15 seconds after initially switching the power on. • Upon direction from your authorized Xerox Representative. Abrupt Method To power-off the printer using the red button: 1. Locate the red button shown in 2.
Maintenance Figure 4-5. Printer power-off, red button After the Red Button is used, the printer will take longer to reboot. Energy Saver The Energy Saver option for the DocuTech 75/DocuPrint 90 will enter the printer into a “low power mode” after 60 minutes of non- usage.
Operator Guide Before switching off the controller, exit any applications that are running and shut down the DocuSP Print Services using the Shutdown option so that you do not lose any data. 3. On the Print Services System menus, select the Shutdown option.
Maintenance Figure 4-6. Ultra 10/Ultra 30 controller power-on button and LED Figure 4-7. SunBlade 150 controller power-on button and 6. Verify that the controller front panel LED is off and that the controller fans are not spinning. 7. Switch off external devices or any peripherals. 8.
For the printer or the controller, if any of the following conditions Printer Emergency occur, disconnect the power cable from the power socket Conditions immediately and contact an authorized Xerox Service Representative to correct the problem • The equipment emits unusual odors, or makes unusual noises.
Maintenance • The power cable is damaged or frayed. • A wall panel circuit breaker, fuse, or other safety device has been tripped. • Liquid is spilled into the equipment. • The equipment is exposed to water damage or flood. •...
Operator Guide Figure 4-8. Jam clearance areas Area 1 Sheets may be left in this area when jams occur. Area 2 The Lift Handle: The printer is programmed to circulate paper to this area in the event of a jam. Raise the handle to clear this area.
Maintenance Area 5 To access Areas 5, 5a, and 5b you need to open the Finisher area. The Finisher area is shown in Handle 5 to get access to paper in areas 5a and 5b. Figure 4-9. Finisher area Area 7 To access Area 7, you need to open the High Capacity Feeder (Tray 6) and Bypass Tray (Tray 5) areas.
Operator Guide Figure 4-10. Access to area 7 Replaceable units and supplies The printer is designed to allow the customer to change major components such as the Xerographic Module, the Fuser Module, the Developer Collector Bottles, the Dry Ink Cartridge (Toner), or the Feed Roll Cartridges without having to initiate a service call.
Maintenance Figure 4-11. Location of CRUs and supplies 1. Ink Cartridge (Toner Cartridge) - a consumable supply 2. Fuser Module - a Customer Replaceable Unit (CRU) 3. Xerographic Module - a Customer Replaceable Unit (CRU) 4. Paper Feed Roll Cartridge (1 per paper tray including trays 5 and 6) - a Customer Replaceable Unit (CRU) 5.
Maintenance When placing orders, give the representative the following information: • Your Xerox customer number • Your system model name and number • A description of the item • The quantity of the item Dry Ink (Toner) usage and “Dry Ink Low” message Dry ink (toner) usage is related to the amount of area that needs to be printed (covered).
Table 3-2 Printer Performance for Standard Paper 20 lb or 75 gsm (USA paper size) Table 3-3 Printer Performance for Standard Paper 80 gsm (Xerox Europe paper size) Table 3-4 Printer performance for Non-standard Paper and Other Stock Table 3-5...
Paper and other stock Figure 5-1. Size requirement for duplex printing This edge must be between 6.7 to 18 inches (170 to 457 mm) to be printed on both sides (duplexed). Tray capabilities: The trays are shown in Figure 5-2. Tray capabilities Tray 5 The Bypass Tray has a capability of 4 to 12 inches (102 to 305 mm);...
You must empty the stacker in order to resume printing. If these parameters are not satisfactory for your printing, please contact Xerox. Dimensions that can be stapled: The minimum size for stapling is 6.7 by 8 inches (170 x 203 mm). The fed edge must be between 8 to 12 inches (203 x 305 mm) to be stapled.
Paper and other stock Table 5-1. Staple capability for various paper weights 32 lb or 120 gsm 65 lb or 244 gsm Cover to 110 or 203 gsm Index When the Top Tray of the Finisher is used: In addition to using the Top Tray as an output location, it is also used for short-edge feed (SEF) sheets less than 6.7 inches (170 mm) long in the feed direction or 8 inches (203 mm) long in the cross-feed direction...
Operator Guide c = Requires a Xerox technical specialist to permanently set up any of the trays 1-4 to handle 12 x 18-inch (305 x 457 mm) paper. After any one of these trays is set up to handle this size, it cannot run other sizes.
Paper and other stock The printer performance for trays using standard 20 lb (75 gsm) paper in common USA sizes is shown in Table 5-2. Printer performance for standard paper 20 lb Size Letter 8.5 x 11 in. (216 x 279 mm) Legal 8.5 x 14 in.
Operator Guide The printer performance using standard 80 gsm paper in common Xerox Europe sizes is shown in Table 5-3. Printer performance for standard paper 80 gsm Size 297 x 420 mm (11.7 x 16.54 in.) 210 x 279 mm (8.27 x 11.69 in.) A4 Cover 223 x 279 mm (8.78 x 11.69 in.)
Paper and other stock The printer performance for non-standard paper and other types of stock is shown in follow the guidelines in the table and if the dimensions of the stock are within the size limits previously discussed for standard paper.
Operator Guide The printer performance for new and recycled 8.5 x 11 inches (216 to 279 mm) or A4 paper for various weights is shown in Table 5-5. Table 5-5. Printer performance for new and recycled plain paper Less than 16 lb or 61 gsm Between 16-20 lb or 61-75 gsm Between 20-32 lb or 75-120 gsm Between 32-110 (index) lb or 120-203 gsm...
Paper and other stock Table 5-6. Recommendations for loading special stock Stock Type Pre-printed and letterhead Reinforced Mylar edge 3 or 4 holes Card stock Tabs Transparencies 5-10 Common Use Recommendation Common • Use ultra-violet cured or correspondence, oxidative inks to extend the life mailings and of the Feed Roll Cartridges.
Operator Guide Table 5-6. Recommendations for loading special stock Stock Type Labels GBC stock (Sameceda) Recommendations for handling, loading, and storing paper Give your paper the proper handling, loading, and storage. DocuTech/DocuPrint 75/90 and DocuPrint 75 MX Common Use Recommendation Self-adhesive •...
Paper and other stock Loading and handling Before loading paper, unwrap the paper from the moisture resistant wrappings, discard the wrapper and insert the paper in the tray. If it is special stock such as punched paper follow the orientation label on the tray or the recommendations in required, but may be beneficial with certain stocks in dry environments.
This chapter will assist you in avoiding problems and solving those that may occur. It also provides information on how to contact the Welcome Center. Avoiding the problems A variety of situations can affect the quality of the printer output. For optimal performance, follow these guidelines: •...
Problem solving Solving the problems Recommendations for solving some common problems are listed in Problem Controller/ Printer Power Monitor Power Printer Power Table 6-1. Table 6-1. Troubleshooting tips Symptom The printer is not • Check to see if the cable that receiving jobs from connects the controller to the the controller or will...
Operator Guide Problem Stock handling Stock handling DocuTech/DocuPrint 75/90 and DocuPrint 75 MX Table 6-1. Troubleshooting tips Symptom Recommendation There are repeated • Ensure that the correct stock size stock jams or is displayed on the Print Services, misfeeds in Tray 5. Printer Manager window.
Problem solving Problem Stock handling Stock handling Stock handling Stock handling Table 6-1. Troubleshooting tips Symptom Recommendation There are jams • Check the paper path for inside the printer. obstruction. • Make sure that the Area 2 Lever is in the correct position (down). •...
Welcome Center. You might be able to resolve the situation quickly. If the difficulty persists, contact the Xerox Welcome Center. The Welcome Center telephone number and other relevant information are conveniently located on the Diagnostics window. You can display this window by selecting Diagnostics on the System menu.
Problem solving Operator Guide DocuTech/DocuPrint 75/90 and DocuPrint 75 MX...