Answering Sla Calls; Placing Sla Calls On Hold; Resuming Held Sla Calls; Missed And Received Calls On Shared Lines - Yealink MP56 User Manual

Answering SLA Calls

Any incoming call to the shared line rings on all group members' phones simultaneously.
Procedure
Tap Answer.
Note: Any group member can answer an incoming call for the shared line. When a group member
answers an incoming call, the line key's LED indicator of the shared line appearance on all phones
changes to red to indicate the call is answered. a red status bar will appear under the shared line
appearance. Other members can view the status of a call on the shared line by tapping the line.

Placing SLA Calls on Hold

Procedure
or Hold.
Press
All group members are notified of the call's hold status by a flashing red status bar under the shared line
appearance on all members' phones.

Resuming Held SLA Calls

Any SLA member can resume a held call on the shared line.
Procedure
1. Tap the shared line appearance (flashing red status bar) on the SLA screen to view the held call.
2. Select Resume.

Missed and Received Calls on Shared Lines

If all SLA group members do not answer an incoming call, the call is logged as missed calls on all the
phones. If any SLA group member answers the incoming call, the call is logged as received calls on all the
phones. The duration of the call is only shown to the receiver in the call history.
| Advanced Phone Features | 75