Picking Up A Call For Your Group; Shared Line Appearance(Sla); Viewing Shared Line Appearances - Yealink MP56 User Manual

Picking Up a Call for Your Group

Procedure
When any group member receives an incoming call, you can dial the group pick code (for example: #603)
to answer it.

Shared Line Appearance(SLA)

When your phone is registered with the Skype for Business Server, you can use the Shared Line
Appearance (SLA) feature to share a single line with other contacts as a member of a group. System
administrators assign members to the SLA group.
Any SLA group member can answer, hold, or resume calls on the shared line. And all group members can
view the status of a call on the shared line on their phones. Each line supports up to 25 call appearances.
Only one call at a time can be active on the shared line appearance. If a call is placed to the shared line
with an active call in place, the incoming call is sent to another shared line.
Note: SLA feature is configurable via Skype for Business server only. Contact your system
administrator for more information. A user can be assigned to one SLA group only. If the user has to
be a delegate for multiple shared numbers, the phone will perform Boss-Admin feature to handle the
delegate calls.
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Viewing Shared Line Appearances

• Answering SLA Calls
• Placing SLA Calls on Hold
• Resuming Held SLA Calls
• Missed and Received Calls on Shared Lines
Viewing Shared Line Appearances
When you (group member) sign into your phone, your phone notifies that you joined a SLA group, and all
shared line appearances are displayed on the SLA screen automatically.
In the following figure, all shared line appearances of the SLA group member (yl574) are displayed on the
phone. The name of the shared line appearance consists of the sequence number and the group name.
| Advanced Phone Features | 74