Shared Line Appearance For Skype For Business; Answering Sla Calls; Placing A Sla Call On Hold - Yealink T48G-SKYPE FOR BUSINESS EDITION User Manual

User Guide for the T48G Skype for Business phone
For example, a response group named "yealink" is configured in advance. When a user named
Hedy calls the response group, the touch screen of the agent's phone is shown as below:
Response group should be configured in advance by administrator. Contact your system
Note
administrator for more information.

Shared Line Appearance for Skype for Business

When your phone is registered with the Skype for Business Server, you can use the Shared Line
Appearance (SLA) feature to share a single line with other contacts as a member of a group.
System administrators assign members to SLA groups. Any SLA group member can place,
answer, hold, or resume calls on the line, and all group members can view the call held by the
shared line on their phones. Each line supports up to 24 call appearances. Only one call at a time
can be active on the shared line appearance. If a call is placed to the shared line with an active
call in place, the incoming call is sent to another shared line.

Answering SLA Calls

Any incoming call to the shared line rings on all group members' phones simultaneously, the
call is displayed on all members' screens.
Any group member can respond to an incoming call to the shared line.

Placing a SLA Call on Hold

To place a SLA call on hold:
Press
1.
A red Boss/Admin soft key appears at the bottom of the phone screen.
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or tap to place the call on hold.