Responding To Incoming Boss Calls; Viewing Held Boss Calls; Resuming Held Boss Calls; Transferring A Boss Call - Yealink MP56 User Manual

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Viewing Held Boss Calls

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Resuming Held Boss Calls

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Transferring a Boss Call

• Resuming a Transferred Boss Call
• Transferring a Call to a Boss's Voicemail
• Placing a Call on Behalf of a Boss
• Initiating a Conference Call on Behalf of a Boss
• Joining a Conference Call on Behalf of a Boss

Responding to Incoming Boss Calls

When a call is placed to the boss's line, the call is displayed on the boss's and delegate's phones. As a
delegate, you can answer an incoming call on a boss's line, reject the call, or forward the call directly to the
boss's voicemail.
Procedure
Do one of the following:
Select Answer to answer an incoming conference call.
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Select Boss VM to forward the call to the boss's voicemail.
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• Select Forward (FWD) to forward the call to the other people.
• Select More > Silence to mute the ringtone.
• Select More > FWD VM to forward the call to your voicemail.
Select Reject to reject the call.
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Viewing Held Boss Calls
Bosses and delegates can both view held calls on the boss' line. If there is an active call on boss' line, the
Boss/Admin soft key glows red on the delegate's phone.
Procedure
Tap the Boss/Admin soft key.
Resuming Held Boss Calls
Any assigned delegate can resume held calls on the boss's line.
Procedure
1. Tap the Boss/Admin soft key.
2. Tap the avatar of the caller.
Transferring a Boss Call
After a delegate answers the call for the boss, the delegate can transfer the call to the boss's phone via
Safe Transfer, which enables the delegate to transfer the call to the boss's phone and prevents the call from
going to voicemail if the boss does not answer the call. The delegate can resume the call and talk with the
client continuously.
Procedure
During a delegation call, go to More > Safe Tran.
The call is transferred to the boss's phone.
| Boss-Admin for Skype for Business | 44