Hardware; Firmware; Sim Card; Pin Code - Bosch Conettix B465 Installation And Operation Manual

90 en | Maintenance and troubleshooting
11.6.3

Hardware

Description:
General hardware problem.
Solution:
1.
2.
3.
4.
5.
11.6.4

Firmware

Description:
Corrupted flash or failed firmware upload.
Solution:
1.
2.
3.
11.6.5

SIM card

Description:
SIM card problem. if you are experiencing problems with the SIM card. This is applicable to
cellular communicators that have SIM cards (B442 and B443).
Solution:
1.
2.
3.
4.
5.
6.
11.6.6

PIN code

Description:
Mismatched PIN code.
Solution:
–
–
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2017.11 | 05 | F.01U.311.207
Reboot the system.
Check the wiring connections.
Check polarity of the 24 VDC. Reversed DC Polarity results in an Input Power Failure
trouble even though it still operates correctly.
Check the voltage input for AC, if using the transformer, or DC if using the 24 VDC from
the control panel. AC = 16 VAC to 25 VAC DC = 19 VDC to 29 VDC
If the problem continues, replace the B465.
Perform the Reset to Factory Defaults procedure using the USB menu as described in
USB menu options., Maintenance => Reset to Factory Defaults option.
Upgrade the firmware as described in Firmware Update page.
If the problem continues, replace the B465.
Check for the presence of a SIM in the holder.
Install the SIM card and power up the module. Powering up Recognizes the SIM card.
Check for damage to the SIM card holder.
Remove and reseat the SIM card in the holder. Check to make sure the gold contact area
on the SIM card is facing towards the board.
Reboot the system.
If the problem persists after rebooting the system, replace the SIM card. A new SIM card
might require the B465 to be reconfigured to the new card's parameters (if using a
different carrier or provider).
If the SIM card's PIN is unknown, review the information on the SIM card holder that the
card was delivered in for additional information.
If the SIM card's PIN is known, set the B465 PIN to match your SIM PIN. Set the SIM PIN
using the USB cellular menu under Advanced Communication Configuration (refer to USB
Main Menu, page 29).
If the problem continues after rebooting the system, replace the SIM card with a different
card. A new SIM card might require the B465 to be reconfigured to the new card's
parameters (if using a different carrier or provider).
Installation and Operation Manual
Conettix Universal Dual Path Communicator
Bosch Security Systems, Inc.