Rma Policy; End User License Agreement - DPS Telecom NetGuardian 216F User Manual

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RMA Policy

DPS Telecom guarantees all products for two years. We will repair any deficiency in workmanship during this
warranty period free of charge. DPS Telecom products not under warranty can still be repaired with a service
charge.
In the event that a DPS Telecom product needs repaired, contact Technical Support and a technician can help
solidify the field diagnosis, and issue and RMA number if needed. An RMA will be issued if the product has a failed
feature or component, if the technicians are unable to resolve the issue remotely, or if the wrong product is ordered
or shipped.
DPA Telecom, on average, returns RMA units within 4 weeks and will email the RMA submitter on the return
shipment with a tracking number.
Under urgent circumstances, DPS Telecom will issue an advanced replacement. DPS Telecom will send a
replacement unit in advance if the problem affects service or if technicians can better troubleshoot an issue. In both
cases the advance replacement depends on DPS Telecom stock on hand.
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End User License Agreement

All Software and firmware used in, for, or in connection with the Product, parts, subsystems, or derivatives thereof, in
whatever form, including, without limitation, source code, object code and microcode, including any computer
programs and any documentation relating to or describing such Software is furnished to the End User only under a
non-exclusive perpetual license solely for End User's use with the Product.
The Software may not be copied or modified, in whole or in part, for any purpose whatsoever. The Software may not
be reverse engineered, compiled, or disassembled. No title to or ownership of the Software or any of its parts is
transferred to the End User. Title to all patents, copyrights, trade secrets, and any other applicable rights shall
remain with the DPS Telecom.
DPS Telecom's warranty and limitation on its liability for the Software is as described in the warranty information
provided to End User in the Product Manual.
End User shall indemnify DPS Telecom and hold it harmless for and against any and all claims, damages, losses,
costs, expenses, obligations, liabilities, fees and costs and all amounts paid in settlement of any claim, action or
suit which may be asserted against DPS Telecom which arise out of or are related to the non-fulfillment of any
covenant or obligation of End User in connection with this Agreement.
This Agreement shall be construed and enforced in accordance with the laws of the State of California, without
regard to choice of law principles and excluding the provisions of the UN Convention on Contracts for the
International Sale of Goods. Any dispute arising out of the Agreement shall be commenced and maintained only in
Fresno County, California. In the event suit is brought or an attorney is retained by any party to this Agreement to
seek interpretation or construction of any term or provision of this Agreement, to enforce the terms of this
Agreement, to collect any money due, or to obtain any money damages or equitable relief for breach, the prevailing
party shall be entitled to recover, in addition to any other available remedy, reimbursement for reasonable attorneys'
fees, court costs, costs of investigation, and other related expenses.
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