Aviat Networks ECLIPSE EDGE User Manual page 78

Chapter 4. Eclipse Edge Configuration and Diagnostics
• The file is not user accessible. It captures relevant configuration, status and historical
log data in a format that is solely for use by Aviat Networks' helpdesk personnel in
troubleshooting.
• When reporting a problem on a terminal to a Aviat Networks helpdesk you may
be asked to save and forward this file.
• Report data is always current to the time of saving to your PC - no action is required
to put data into the helpdesk data file.
• If a terminal is rebooted (power off - pause - power on) all historical data is lost. This
loss can be prevented where a reboot is required by using the software reset function;
Advanced Management on page
see
(reboot) but at the time of reset it automatically saves the helpdesk data file to
C:\Program Files\Portal\Reset Logs\ on your Portal PC.
The Reports Screen
Refer to:
As Built Report on page 32
•
Helpdesk Data File on page 34
•
Figure 4-5.
1
2
Table 4-5.
Item
1
2
3
As Built Report
Once saved to your PC the report can be opened for viewing and editing in Excel.
There are both defined, and not-defined entries:
32
Reports Screen
3
Reports Screen: Navigation
Description
Click to select the required report type.
Click Save to open a Browser on your PC.
Select an appropriate directory, enter a file name and click Save within
the Browser window.
115. A software reset emulates a hard reset
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