Canon imagePRESS C800 Series Technical & Service Manual page 131

Error code Problem
11530 Lost Physical Connec-
tion with On/Off Con-
troller
11531 SRA error
11535 Software failure
11558 No VGA connection
with UI Panel
11559 No-Lost Physical Con-
nection With UI Panel
11560 No-Lost Logical Con-
nection with UI Panel
11561 System error at the
printer module. Inva-
lid configuration.
11563 No Logical Connection
with On/Off Controller
11564 Lost Logical Connec-
tion with On/Off Con-
troller
11570 Upgrading the touch
screen failed
11571 Printer Interface board
hardware failure
11572 Scanner Interface
board hardware fail-
ure
11573 Printer Interface board
software failure
11574 Scanner Interface
board software failure
11575 Engine boot failure
11578 Motherboard defect
11587 Software failure
2259990 Machine recoverable
error in copier
2259992 Machine recoverable
error in scanner
2279991 Operator recoverable
error in copier
Action
Check connection between operator panel and PRISMA-
sync controller.
Reboot the PRISMAsync controller. Problem with IPDS.
Software failure in copier firmware. Reboot the system.
Re-install the host machine firmware.
Check connection between operator panel and PRISMA-
sync controller. Check GPU PCB.
Check connection between operator panel and PRISMA-
sync controller.
Check connection between operator panel and PRISMA-
sync controller.
Check the firmware version of the host machine. Up-
grade to the latest level.
Reboot the system. Check connection between Operator
panel and PRISMAsync controller
Reboot the system. Check connection between Operator
panel and PRISMAsync controller
Reboot the system. Check connection between Operator
panel and PRISMAsync
Check the DDI board in the PRISMAsync controller and
the interface board in the copier.
Check the interface board of the scanner.
Re-install the software of the PRISMAsync controller
Check LEDs and hardware of engine. This is not a PRIS-
MAsync controller failure
Replace the PRISMAsync controller
Re-install the host machine firmware.
Check the description that comes with this code. It de-
scribes where in the copier, the error occurred.
Check the description that comes with this code. It de-
scribes where in the scanner, the error occurred.
A normal error in the copier, like a paper jam. It also
comes with a description to determine where the error
occurred.
Error messages and conditions
Chapter 10 - Troubleshooting
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