Troubleshooting - Canon imagePRESS C800 Series Technical & Service Manual

Troubleshooting

Troubleshooting
The PRISMAsync controller is part of a printing system.
Problems with respect to the PRISMAsync controller are divided in three areas:
• Inside the PRISMAsync controller.
• The interface between the PRISMAsync controller and the host machine.
• Between the PRISMAsync controller and the networked computers.
This chapter does not try to describe the possible problems that exist in the computers or the
network.
The following paragraphs describe checks required to locate and resolve problems.
NOTE
If an error code is displayed on the operator panel, please check
on page 128.
Check that the network of the customer operational. If this is not the case direct the problem to
the appropriate service department or the network administrator.
Check that a problem is not related to a specific job. If other jobs are printed correctly focus on
the problematic job.
120 Chapter 10 - Troubleshooting
Error messages and conditions