Configuring Call Home Feature; Enabling Call Home Via Dial-Out - HP StorageWorks HA-Fabric Manager Installation Manual

The HAFM appliance has a call home feature that provides automatic dial-out through
the internal modem to a service support facility to report switch problems. The problem
is logged into the support facility's tracking system for resolution.

Configuring call home feature

The HAFM appliance has a call home feature that provides automatic dial-out through
the internal modem to a service support facility to report switch problems. The problem
is logged into the support facility's tracking system for resolution. To configure the
call home feature:
1. There are two jacks on the HAFM appliance's internal modem: one for the call
home connection (LINE), and the other for a telephone (PHONE). Ensure a
telephone cable is routed and connected to the LINE jack at the rear of the
HAFM appliance (connected while performing
2. At the Windows 2000 desktop, double-click the Call Home Configuration icon.
The Call Home Configuration dialog box is displayed
Figure 55 Call Home Configuration dialog box
At the Call Center Phone Number field, enter the telephone number for the
3.
HP Solution Center. Include necessary information, such as the country code,
area code, or any prefix required to access a telephone line outside the facility.
4. At the Local Phone Number field, enter the telephone number for access
to the local appliance. Include necessary information such as the country
code or area code.
5. Click OK to save the configured telephone numbers and close the dialog box.

Enabling call home via dial-out

The HAFM appliance is now configured to automatically dial-out through the modem to
a service support facility to report Director, Edge Switch, or HAFM appliance problems.
You must now enable the call home feature on the HAFM appliance itself, as well as
each Director and Edge Switch, through the HAFM application on the HAFM appliance.
HP StorageWorks HA-Fabric Manager Appliance installation guide FW07.00.00/HAFM
Installing the appliance).
(Figure 55).
SW 08.06.00
61