Configuring The Call Home Via Dial-Out Feature; Obtaining Required Information - HP StorageWorks HA-Fabric Manager Installation Manual

• E-Mail event notification — This feature enables you to configure e-mail
addresses to which event notifications are sent for the HAFM appliance,
Directors and Edge Switches.

Configuring the call home via dial-out feature

The HAFM appliance has a call home feature that provides automatic dial-out through
the modem to a service support facility to report Director, Edge Switch, or HAFM
appliance problems. The problem is logged into the support facility's tracking system
for resolution.

Obtaining required information

You must contact the nearest HP technical support location to obtain some required
information prior to beginning this procedure.
NOTE:
Before contacting technical support, please read through this section to familiarize
yourself with the steps and information required.
Telephone numbers for worldwide technical support are listed on the HP web
site:http://www.hp.com/country/us/eng/support.html
Required information includes:
• Call home phone number
• Workflow Manager (WFM) site ID
• Super Region code
This information is required for the HAFM appliance to place a phone call to the
service support facility.
You will be required to provide the following information to obtain this information:
• Company name
• Contact names for primary hours and alternate hours
• Phone numbers for contacts
• Company address
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Configuration