HP st5742 - Streaming Client Troubleshooting Manual
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HP st5742 - Streaming Client Troubleshooting Manual

HP st5742 - Streaming Client Troubleshooting Manual

Thin clients and streaming thin clients
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Troubleshooting Guide

HP t5740/t5745 Thin Clients and HP st5742/st5747
Streaming Thin Clients

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Summary of Contents for HP st5742 - Streaming Client

  • Page 1: Troubleshooting Guide

    Troubleshooting Guide HP t5740/t5745 Thin Clients and HP st5742/st5747 Streaming Thin Clients...
  • Page 2 © Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product Description ............................1 Thin Client Management Solutions ...................... 1 HP t5740/t5750 Thin Clients ....................1 HP st5742/st5747 Streaming Thin Clients ................2 Product features ........................... 2 Front Panel Components ..................... 2 Top Components ......................... 3 Rear Panel Components .....................
  • Page 6 4 BIOS Settings, (F10) Utility .......................... 23 Using the BIOS Settings ........................23 Changing BIOS Settings from the repset utility ..............23 Changing BIOS Settings Using the F10 Utility ..............24 Setup Utility—System Information ..................25 Setup Utility—Standard CMOS Features ................25 Setup Utility—Advanced BIOS Features ................
  • Page 7 Appendix D System BIOS ..........................42 Restoring a Corrupt BIOS ........................42 Updating a BIOS ..........................43 Index ................................... 44...
  • Page 8 viii...

  • Page 9: Product Description

    Product Description The thin client exhibits the following features: ● no moving parts ● no hard drives or diskette drives ● 5-minute setup time ● central deployment and management using a broad range of easy and scalable remote management solutions Thin Client Management Solutions Differing thin client models have differing solutions as indicated in the following sections.

  • Page 10: Hp St5742/St5747 Streaming Thin Clients

    HP st5742/st5747 Streaming Thin Clients Since this Streaming Thin Client is flashless, it is specifically for use with streaming operating system applications, such as HP Image Manager, HP TeachNow, and Citrix Provisioning Server. A local operating system cannot be installed on this device, so it cannot execute Linux or Microsoft Windows Embedded Standard 2009.

  • Page 11: Top Components

    Top Components Figure 1-2 Top components, external view Cable lock slot Secure USB compartment Figure 1-3 Top components, internal view Cable lock slot Secure USB compartment ports (2) Microsoft diskless COA allowing streaming of a Microsoft Windows operating system (st5742 only) The secure USB compartment allows you to use two USB devices in a secured location.

  • Page 12: Rear Panel Components

    Rear Panel Components Figure 1-4 Rear panel components Wireless antenna* PS/2 connectors (2) Ethernet RJ-45 connector Serial connector Universal serial bus (USB) connectors (4) Power connector DisplayPort connector Power cord retention slot VGA connector *Available on some models. Refer to the model-specific QuickSpecs at www.hp.com for details. The wireless antenna allows you to send and receive wireless signals to communicate with wireless local area networks (WLAN).

  • Page 13: Installing The Rubber Feet

    Installing the Rubber Feet To install the rubber feet: Lay the thin client on its right side. Remove the feet from their backing. Press each foot down securely onto a corner of the left side of the thin client. Figure 1-6 Installing the rubber feet Installing the Stand If the thin client will be installed in an vertical orientation and it will not be mounted, the stand should...

  • Page 14: Removing The Stand

    Removing the Stand To remove the stand: Turn unit upside down. Press the tab (1), and then slide the stand about 1.26 cm (1/2 inch) toward the front of the unit and lift the stand off the unit (2). Figure 1-8 Removing the stand Serial Number Location Every thin client includes a unique serial number located as shown in the following illustration.

  • Page 15: Hardware Changes

    Hardware Changes General Hardware Installation Sequence To ensure the proper installation thin client hardware components: Back up any data, if necessary. If the thin client is powered on: Turn the unit and any other attached devices off. Disconnect the power cord from the wall outlet. Disconnect any external devices or cables, such as an antenna or cable lock.

  • Page 16: Removing And Replacing The Secure Usb Compartment Cover

    ● Installing a Secondary Flash Memory Module on page 14 ● Installing a Second SO-DIMM on page 15 NOTE: Option kits include more detailed installation instructions. Replace the side access panel and metal side cover. See Removing and Replacing the Side Access Panel and Metal Side Cover on page 10 for more information.

  • Page 17: Replacing The Secure Usb Compartment Cover

    Remove the cover from the unit by first lifting the rear (screw side) of the cover, and then lifting the cover off the unit (3). Figure 2-1 Removing the secure USB compartment cover Replacing the Secure USB Compartment Cover To replace the secure compartment cover: Place the cover on top of the unit so it is offset about 1.27 cm (1/2 inch) toward the rear of the unit, allowing the tabs on the cover to align and insert into the slots on the chassis (1).

  • Page 18: Removing And Replacing The Side Access Panel And Metal Side Cover

    Removing and Replacing the Side Access Panel and Metal Side Cover Removing the Side Access Panel and Metal Side Cover WARNING! Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet. To remove the access panel: Remove the secure USB compartment cover (1).

  • Page 19: Replacing The Metal Side Cover And Side Access Panel

    Lift the metal side cover, front side first, off the unit (2). Figure 2-4 Removing the metal side cover Replacing the Metal Side Cover and Side Access Panel To replace the metal side cover: Place the metal side cover on the chassis, rear edge first, making sure to insert the tabs in the rear edge of the cover in the holes in the chassis (1).

  • Page 20: Installing Thin Client Options

    Slide the panel toward the bottom of the unit until it locks into place (2). Figure 2-6 Replacing the side access panel Installing Thin Client Options Various options can be installed on the thin client: ● Installing the USB Device on page 13 ●...

  • Page 21: Installing The Usb Device

    Installing the USB Device Before beginning the replacement process, review General Hardware Installation Sequence on page 7 for procedures you should follow before and after installing or replacing hardware. ▲ Insert the USB device into the USB port in the secure USB compartment. See the following illustration for the location of the ports in the secure USB compartment.

  • Page 22: Installing A Secondary Flash Memory Module

    To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). Figure 2-8 Removing and replacing the internal battery To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.

  • Page 23: Installing A Second So-Dimm

    To install the secondary flash memory module: Locate the secondary flash memory module socket on the system board. Figure 2-9 Installing the Secondary Flash Memory Module – t5740/t5745 models Figure 2-10 Installing the Secondary Flash Memory Module – st5742/st5747 models Insert the flash memory module into the socket on the system board.
  • Page 24 WARNING! You must remove the left side panel to access the SO-DIMM compartment. Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet. CAUTION: Static electricity can damage the electronic components of the computer or optional cards.

  • Page 25: Installing The Pci Express Expansion Module And Pci Express Card

    Push the module into the socket, ensuring that the module is fully inserted and properly seated. Press the module down into the compartment. Replace the access plate: Insert the tab on the front edge into its slot and set the plate into position. NOTE: You may need to press lightly on the access plate to position it properly against the chassis.

  • Page 26: Mounting The Thin Client

    Mounting the Thin Client HP Quick Release The HPt5740/t5745 thin client incorporates four mounting points on each side of the unit. These mounting points follow the VESA (Video Electronics Standards Association) standard, which provides industry-standard mounting interfaces for Flat Displays (FDs), such as flat panel monitors, flat displays, and flat TVs.
  • Page 27 To use the HP Quick Release with a VESA-configured thin client: Using four 10 mm screws included in the mounting device kit, attach one side of the HP Quick Release to the thin client as shown in the following illustration. Figure 3-2 Connecting the HP Quick Release to the thin client Using four screws included in the mounting device kit, attach the other side of the HP Quick...

  • Page 28: Supported Mounting Options

    Slide the side of the mounting device attached to the thin client (1) over the other side of the mounting device (2) on the device on which you want to mount the thin client. An audible 'click' indicates a secure connection. Figure 3-4 Connecting the thin client NOTE:...
  • Page 29 Figure 3-6 Thin client mounted on back of monitor stand ● You can mount the thin client on a wall. Figure 3-7 Thin client mounted on wall ● You can mount the thin client under a desk. Figure 3-8 Thin client mounted under desk HP Quick Release...

  • Page 30: Non-Supported Mounting Option

    Non-supported Mounting Option CAUTION: Mounting a thin client in an non-supported manner could result in failure of the HP Quick Release and damage to the thin client and/or other equipment. Do not mount the thin client on a flat panel monitor stand, between the panel and the stand. Figure 3-9 Unsupported mounting position—thin client between stand and monitor Chapter 3 Mounting the Thin Client...

  • Page 31: Bios Settings, (F10) Utility

    BIOS Settings, (F10) Utility Using the BIOS Settings Intel Atom N280 processors and the Intel chipset are used in the HP t5740/t5745 and HP st5742/ st5747 Streaming Thin Client products. Changing BIOS Settings from the repset utility Some BIOS settings may be changed locally within the operating system without having to go through the F10 utility .

  • Page 32: Changing Bios Settings Using The F10 Utility

    Secure USB Ports Enabled Disabled External USB Ports Enabled Disabled Halt On All, but Keyboard No Errors Security Option Setup Always USB Keyboard Support Enabled Disabled USB Mouse Support Disabled Enabled NOTE: Settings that can be controlled from the operating system with repset can also be controlled remotely by sending the client an Altiris job that uses the repset tool to apply the setting changes.

  • Page 33: Setup Utility-System Information

    Table 4-1 Setup (F10) Utility Main Menu (continued) Integrated Peripherals Setup Utility—Integrated Peripherals on page 26 Power Management Setup Setup Utility—Power Management Setup on page 27 Setup Utility—System Information NOTE: Support for specific Setup options may vary depending on the hardware configuration. Table 4-2 Setup Utility—System Information Option...

  • Page 34: Setup Utility-Integrated Peripherals

    Table 4-4 Setup Utility—Advanced BIOS Features (continued) 3rd Boot Device Select Boot Device Priority. Default is Network. Boot Up Numlock Select power on state for Numlock. Default is Off. Status Security Option Select whether the Password is required every time the system boots or only when you enter Setup.

  • Page 35: Setup Utility-Power Management Setup

    Setup Utility—Power Management Setup Table 4-6 Setup Utility—Power Management Setup Option Description PWRON After PWR- When power is lost and comes back, the option determines what power state the system should Fail go to. Options are Off, On, and Former-Sts. Default is Former—Sts. Wake on PME Enable/disable system wakeup capability for OnBoard LAN device and PCI card.

  • Page 36: Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting LEDs Table 5-1 Power and IDE Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions.

  • Page 37: Power-On Sequence

    Power-On Sequence At power-on, the flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions: Initializes CPU and memory controller. Initializes VGA software. Initializes and configures all PCI devices.

  • Page 38: Beep Codes

    Beep Codes If there are no video errors, the system goes directly to POST messages. Beep Code Description 1 long, 2 short A video error has occurred and the BIOS cannot initialize the video screen to display any additional information. 1 long, 3 short System running in boot block recovery mode.

  • Page 39: Troubleshooting

    Troubleshooting Basic Troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table 5-4 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing Ensure that the following connectors are securely plugged into the thin client operating problems.

  • Page 40: Diskless (No-Flash) Unit Troubleshooting

    Table 5-4 Power-On Troubleshooting (continued) A newly connected unknown USB An unknown USB peripheral may be connected and disconnected to a running peripheral does not respond or USB platform as long as you do not reboot the system. If problems occur, disconnect peripherals connected prior to the newly the unknown USB peripheral and reboot the platform.
  • Page 41 If you are running in a Linux environment go to step 3. If you are running in a Microsoft RIS PXE environment press the key to activate the network service boot as soon as the DHCP IP information appears on the screen. If the unit does not boot to the network the server is not configured to PXE.

  • Page 42: Restoring The Flash Image

    Restoring the Flash Image System Requirements To create a recovery device for the purpose of reflashing or restoring the software image on the ROM, you will need the following: ● A personal computer running Microsoft Windows 2000 Professional or Microsoft Windows XP Professional ●...

  • Page 43: Formatting A Usb Flash Drive

    Formatting a USB Flash Drive CAUTION: To prevent loss of data, be sure that you have saved any user-created data from the USB drive to another drive. Connect your USB flash device (drive key) to your personal computer. Ensure that only one USB flash device is connected to the system.

  • Page 44: Appendix A Specifications

    Specifications Table A-1 HPt5740/t5745 Thin Client Dimensions 222 mm 8.74 in. Width (front to back) 255 mm 10.04 in Height (top to bottom, without stand) 44 mm 1.73 in. Depth (side to side) Approximate Weight 1.53 kg 3.37 lb Temperature Range (fanless design)* Operating** 10°...
  • Page 45 Table A-1 HPt5740/t5745 Thin Client (continued) Power Supply 100–240 VAC 100–240 VAC Operating Input Voltage Range 50–60 Hz 50–60 Hz Rated Line Frequency Power Output (maximum) 65 W 65 W Rated Output Current (maximum) 3.42 A 3.42 A Output Voltage +19 V DC +19 V DC...

  • Page 46: Appendix B Adding An Image Restore Tool

    Adding an Image Restore Tool Ensure that the boot order is set to use the Network as the first boot device. Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the server. (e.g., c:\program files\altiris\express\deployment server\images) From the Altiris Deployment Server Console, click File >...

  • Page 47: Appendix C Configuring A Pxe Server

    Configuring a PXE Server Prerequisites NOTE: This Troubleshooting section is not intended to enable HP Service to support PXE software. All PXE software is supported by authorized service providers on a warranty or service contract basis. Customers that call the HP Customer Service Center with PXE issues and questions should be referred to their PXE provider for assistance.

  • Page 48: Authorizing Remote Installation Services (Ris Pxe Server)

    Authorizing Remote Installation Services (RIS PXE Server) If you have installed RIS on a server other than the server running DHCP, authorize PXE with DHCP as follows: Record the IP address of the RIS PXE Server. Log on to the DHCP Server as administrator. From the Control Panel, double-click Administrative Tools.

  • Page 49: Ris Menu

    Click Delegate Control. Click Next. Click Add to add users. Highlight Everyone and click Add. Click OK. Click Next. Select Join a Computer to the Domain. Click Next. Click Finish. RIS Menu Install the RIS menu of your choice. Configure the RIS menu. Refer to the help file provided by the RIS menu for instructions on creating a network bootable diskette and RIS menu for PXE.

  • Page 50: Appendix D System Bios

    System BIOS Restoring a Corrupt BIOS If the BIOS code on the thin client is corrupt, the BIOS must be restored before the thin client will boot to the operating system. To restore the BIOS on a thin client t5000 Series, you will need the following: ●...

  • Page 51: Updating A Bios

    Updating a BIOS To update the system BIOS on the Thin Client t5000 Series, download the Thin Client t5000 Series Softpaq (for the product being updated) from the HP Web site at: http://www.hp.com/, select Software and Driver Downloads then enter the model number of your thin client product. The Softpaq contains utilities for restoring or updating the system BIOS on the Thin Client t5000 Series.

  • Page 52: Index

    Index flash memory module 8 access panel description 1 hardware 7 removing 10 Device Manager 1, 2 HP Quick Release 18 replacing 11 diagnostics and MultiBay diskette drive 12 adding an image restore tool 38 troubleshooting 28 PCIe expansion card 7 altitude specifications 36 dimensions 36 PCIe expansion module 7...
  • Page 53 removing cover 8 USB ports PCIe expansion card, installing 7 replacing cover 9 location 2, 4 PCIe expansion module, serial connector location 4 secure 3 installing 7 serial number location 6 POST error messages 30 setting user permissions on the VGA connector location 4 power and IDE flash activity Active Directory Server 40...

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St5747T5740T5745

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