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Cannot Communicate with Devices Located on Other Subnets
Troubleshooting Hardware Problems
Unit Does Not Power On
© National Instruments Corporation
where
IPaddress
Alternatively, to determine the IP address associated with a particular
hostname, type in the following command instead:
nslookup hostname
If you still cannot communicate with your device, contact National
Instruments.
•
Verify that the device is present on the network by pinging the IP
address of your device. Find the directory where
type in the following command:
ping IPaddress
where
IPaddress
server.
•
Confirm that the gateway settings of the device are set properly. To do
this, run NI Ethernet device configuration on a computer on the same
subnet as the device.
•
Confirm that the gateway settings of the host machine are set properly.
(Windows 2000/NT 4.0 only)
directory where
ipconfig
If you need more information, you can run
option by typing
ipconfig /all
Windows 2000/NT machine. Be sure to use the settings for the
Ethernet adapter you are using to communicate with the serial device
server.
(Linux x86/Solaris 2.x only)
directory where
ifconfig
as a flag. Be sure to use the settings for the Ethernet adapter you are
-a
using to communicate with the serial device server.
Verify that the external power supply is securely fastened to the device and
the power supply is plugged into an outlet of proper voltage and the power
switch is in the ON position.
Appendix C
Troubleshooting and Common Questions
is the IP address you want to look up.
is the IP address assigned to your serial device
To view your network settings, find the
is installed and run it.
. This shows you all settings for the
To view your network settings, find the
is installed and run it; you may need to use
C-3
ENET-232 and ENET-485 Series User Manual
is installed and
ping
with the
ipconfig
/all
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