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Appendix C
Troubleshooting and Common Questions
If Internet Protocol is missing from the list, click Install, select Protocol, and then
Note
click Add. Select Internet Protocol (TCP/IP) from the list of available protocols, and
then click OK.
Note
If TCP/IP Protocol is missing from the list, click Add, select TCP/IP Protocol
from the list of available protocols, and then click OK.
ENET-232 and ENET-485 Series User Manual
Complete the following steps:
Windows 2000
1.
Select Start»Settings»Control Panel»Network and Dial-up
connections»Local Area Connection.
2.
Click Properties.
3.
Double-click Internet Protocol (TCP/IP) in the components list.
4.
Verify that each of the network settings listed in the Internet Protocol
(TCP/IP) Properties window matches the settings recommended by
your network administrator. Also, click Advanced and verify the
additional settings.
Windows NT
Complete the following steps:
1.
Select Start»Settings»Control Panel»Network.
2.
Select the Protocols tab.
3.
Double-click TCP/IP Protocol in the Network Protocols list.
4.
Verify that each of the network settings listed in the Microsoft TCP/IP
Properties window matches the settings recommended by your
network administrator.
Could not connect to Serial Device Server
This error message occurs if a problem is encountered while attempting to
communicate with the serial device server.
•
Confirm the serial device server is turned on.
•
Make sure the serial device server is properly configured. Refer to the
Installing the Serial Device Server
for detailed instructions.
•
You may be using the incorrect Ethernet cable to connect to the serial
device server. If the serial device server is connected directly to a
network interface card (NIC), use an Ethernet crossover cable. Use an
Ethernet straight-through cable if the serial device server is connected
to a network hub.
section in Chapter 2, Installation,
C-6
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